Payless ShoeSource
reviews and complaints

My kid and I went to Payless Shoes Inc. I got the gift card and when we came to this shop, I gave the gift card to the sales person. After that we went to find the shoes and when we came back to the counter, the sales person wasn’t there. When she came back, I asked about the gift card, but she couldn’t find it. I asked to call the manager, but he was away. She has no idea what to do and this whole situation was really stupid. It was obvious that the sales person didn’t want to solve the issue.

Even though there have been complaints and a meeting about this District Manager she is still with the company. She has fired great managers for reasons of race, person's sex, or sexual orientation under the guise of doing these things for legitimate reasons. Luckily I've been able to hang on to my job, but I'm not sure how long that will be if Payless ShoeSource continues to fail at correcting this. I'm at my whits end and I'm fed up with nothing being done about this seriously disturbed bigot. This company works the piss out of you and doesn't appreciate employees, nor customers. They're only interested in your wallet and keeping the store staffed at bare minimum, which means employees are working hard to meet deadlines and usually working alone. Here's my correspondence with HR that amounted to no help at all.

Dear sir, my name is amanda i live in lufkin tx, i would like to complain about manager of payless in lufkin mall every time i go into that particular store manager is on the phone with really bad attitude. i was there last week n needed some help she just ignored me when i went to counter n asked her again she simply told me they r out of product without checking it. i talked to other girl who work there the next day about her and she told me you can talk to superviser but it wont help because he is really close to her n covering her when ever costumer complains i would appreciate if someone talk to her regarding her attitude and costumer service. thankyou.

In my opinion, Payless could not care less with their customer service duty to resolve an incorrect transaction in processing my credit. After two trips to the store, a few phone calls to the store and a call to their Customer Care toll free number. The outcome is that I should file a dispute with my bank to recoup the funds. In my opinion the problem originated with an inexperienced cashier. She struggled with processing the credit through my ATM debit card. She kept cancelling out the transaction and starting over. So now I am in touch with my bank who said the dispute can take up to 90 days. Thanks Payless

I bought some shoes from payless.com on December 2nd. I chose to ship to store as to not pay extra for the shipping which would make the pair of shoes I was getting on sale, the regular price. I've been waiting and waiting to hear that they were shipped, I thought maybe they don't tell you when they ship since it's going to the store. So I emailed customer service saying in the email I know it will take 14-17 days but is there some way to know where my shoes are. They replied that it will take 14-17 days and I will get a call from the store once they arrive. Real helpful.

Today I received an email saying they shipped. It's the 15th. So now I have to wait another 2 weeks at least before I get the shoes. I have no idea if it always takes a full month to get shoes, but this is ridiculous. I didn't even want to get them online but every payless store that I went to, no longer had them. Had I known that it would take this long to get them then I wouldn't have even bothered. These are shoes that I needed for work.

Needless to say, I'm very upset and I suggest that if you're going to buy from payless online to just have it shipped to your house. I would think they'd move a little quicker if it's going to your house.

Today, I tried to place an order on the Payless website. I received a form message telling me my credit card information was not valid---strange, since I used it just prior on two other websites. I complained and received email from Katelin at Payless saying "At this time, Payless.com is only able to accept orders using a valid U.S. credit card with a U.S. billing address". My bank in Indiana will be surprised to know they are no longer in the U.S. I have sent two additional emails asking for an explanation but am being ignored.