Payless Merchandise / Payless Merchandise
we've received a false complaint from a customer and replied to it on this site, but our response is just not displayed!!!
what kind of site is this when there's room for only one side to tell the "part of the truth" and the other side has no way of protecting itself?!
Tony G. has written we've sent him a broken item with missing parts. this is the response to his complaint which was probably deleted by someone...
Prior to the order we received a call from the customer, he wanted to be sure he will get the new product. As soon as he ordered it from the website, we prepared a brand new Altec Lansing iM600 to be shipped, packed it and sent. A few days later we received another call from the customer, he stated the product he's received was not new and that he'd like to return it becasue the time would not allow for an exchange. We agreed to that and sent him a shipping label for the product. Once we received the product, we found out we did ship the customer the right item, the box was of a brand new Altec Lansing. As we opened the box, we checked for the serial number and learnt the product the customer has shipped us was not the one we shipped him, the one we received was used and not in a working condition. Parts that were supposed to come with the iM600 were missing.
We've had this business opened for over a year, hundreds of customers have come to out physical location, purchased many products, they like the fact that they can test it in the store and make sure everything is ok with the product. Our internet business has been running for 4 years now. Therefore we are sorry to hear about an unhappy customer and even though it was not our fault, we have given the customer a refund of $79.99.