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Payless Car Rental
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1.5 135 Reviews

Payless Car Rental Complaints Summary

18 Resolved
117 Unresolved
Our verdict: With Payless Car Rental's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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5:36 am EDT

Payless Car Rental Service

I don't usually report on companies but this company MUST be reported. Do not...I repeat DO NOT rent a car from this company! I reserved a car back in Apr 2016 for a minivan because we have 7 people traveling. I got my confirmation and everything seemed fine. We go to pick up van for our family trip and they stated they did not have a mini van for us. As a matter of fact they gave all cars away. We were of course confused. We were there at 8pm to pick up as promised but they did not deliver and was very uncaring about it...like oh well.. We spoke to the manager on duty who supposly went to check on our case but he later came out stating our pick up was July 2 at 8pm. I quickly pulled out my reservation and it was for July 1 @8pm. I almost sure the manager had changed the date on reservation from the company to cover up the mistake... but I had my confirmation. He asked where we were traveling...we said Alabama. He stated he would give us the only car they had and he would call Atlanta so we could get a minivan from there. He picked up phone and called Atlanta. He told us he confirmed and that we could pick up the van from Atlanta at 8am. We drove the car given to us...cramped for 6.5 hours and located Payless in Atlanta. To our surprise they had no minivan and stated they told the gentlemen that last night. He sent of anyway...We are more than pissed. We called the Orlando office while waiting at Atlanta car rental place and a woman who could care less told us its not their problem and we could deal with Atlanta. So when I stated they sent us here with the promise of a minivan. She yelled its not their fought and hung up. Wow! I will NEVER EVER rent from them again. Please keep searching before getting a rental car from these people. They have screwed our whole vacation up. Now we're in Atlanta trying to figure out what to do. Terrible customer service!

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12:33 pm EDT
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Payless Car Rental Rental Fee Deceptive Practice

USBank Credit Card Dispute Case Number: 1903601FEB16 ( USBank Credit Card ending 6127)
On the morning of Jan 18 2016 I booked a car rental from Payless at Hotwire for Miles: includes unlimited mileage, Seating: 4 adults, Cargo: 1 large, 1 small suitcase, Models: Kia Rio or
similar†Features: Automatic Transmission, Air Conditioning, Air Bags, AM/FM Stereo. at $14.14 daily rate:
Cost summary
Car daily rate $14.14
Rental days 12
Estimated taxes and fees $152.37
Estimated subtotal $322.07
Rental car company will bill you when you return the car.
Estimated trip total $322.07
When I reached Seatac airport rental counter around noon they claimed they no longer have the Kia car. "We have a similar car Hyundai Elantra. Do you want an upgrade to that for $16.99?" When I asked them several times that with the upgrade my daily total rate would be $16.99 the black lady kept nodding and saying 'Yes'. On the contract I still see 'upgrade $16.99. Daily ' however when I returned the car at noon on Jan 30, 2016 they charged me that amount, plus they still charged me $14.14 daily for the reservation rate I booked, essentially the $16.99 was extra upgrade fee on top of $14.14. I considered this is a scam, fraud. They told me they would charge me $200 or $400 deposit on the next day which was Jan 19 2016 but they actually charged me $815.39 on the next day. On Jan 30 2016 when I returned the car I found myself in a dilemma so I tried to explain to the hispanic looking counter manager and I even called police to challenge Payless, I demanded them to replay the video they had for my conversation with the black sales lady but the manager simply refused, saying do whatever you I cannot help you.
I called USBank cardmember service their rep told me that Payless is wrong, they should simply give me a substitute rental car if they don't have one I booked. However after weeks of dispute USBank cardmember service failed to contact Payless to challenge their charge.

01/19/2016 01/18/2016 0816 Payless Seattle $815.30
Attached is (1) my original copy of the contract ( contract # RA.No. SEA-231217 ) I signed at 12:29pm on
Jan. 18 2016 when I took the Hyundai Elantra ( Plate 7FGD192 ) then returned on Jan 30 2016.
You can see that it list weekly rate at $84.85, so two weeks totals $169.70
However it put Upgrade at $16.99 which is flatly fraudulent practice because the black salewoman told
me several times my daily total would be $16.99 so upgrade part should be $16.99 - $14.14 = $2.85
instead of $16.99. We can demand replay of her conversation with me through their recorded video
surveillence. On Jan 30 2016 when I returned the car around noon then were only willing to issue me
$231.24 as shown by the receipt attached.
(2) my original car reservation rate at $14.14 daily rate for 12 days that I booked through Hotwire
itinerary #[protected] ( pickup Jan 18 2016 drop off Jan 30 )
The fraudulent tactic of Payless Rental car has several elements
0. They claimed they did not have the Kia Rio or similar car I reserved upon my arrival at noon.
1. It charged me $815.30 without my authorization on 01/19/2016. On Jan. 18 2016 when I took the car
the saleswoman indicated they probably will only put $200 or $400 hold on my credit card as holding
deposit, but instead they charged me on 1/19/2019 immediately without my written consent. This is
abnormal practice. I should have been charged at end of first week for weekly rate.
2. They did not call me at end of first week to advise me for a checkup or renewal of my contract, to
clarify the charge scheme. This also induced me to keep the car without realizing that they will actually
charge me at $31.13 daily. I would have returned their car on the 2nd or 3rd day or at most end of first
week, had I known they would interpret 'upgrade' as extra $16.99 on top of the $14.14 daily rate I got
from Hotwire reservation.
3. They added $16.99 daily charge as upgrade increase instead of $2.85 on top of promised hotwire
reservation rate of $14.14, which is flattenedly scam as a similar car like Hyundai Elantra I took ( to what
I booked as Kia Rio ) should never have a daily rate of $31.13 ( $14.14+$16.99 ). I challenged Payless
rental counter manager on Jan 30 2016 and I called police also, demanding Payless to play the video
which has my conversation with the saleswoman when I signed my contract on Jan 18 2016, the
Hispanic manager refused, saying go away do whatever you will in front of police I called in.
4. It's apparent that they have engaged this aggressive fraud for a long time to harm innocent
customers. As a bank I request your kind review of their nasty practice to stop their fraud.
5. I spoke with several other customers who walked out of the rental car counters and they indicated
same bad experiences before. They said they had experiences several times upon arrival and they
always say they don't have the car they reserved but instead offered 'upgrade' at much higher rate.
6. So maximum fair rental rate they should charge me should be $14.14 my reservation rate as I got
from Hotwire, they should honor it.
Very truly yours
Tom Chen
Box 6081, Bellevue, WA 98008
Phone: [protected]; Fax: [protected]
Email: [protected]@gmail.com

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12:47 am EST

Payless Car Rental Cheating

This company is dedicated to forcing customers to buy insurance when it is not necessary to have it.

After talking over ten minutes with the renter told us that we could not rent a car without insurance, and how many people we had also got in a hurry to rent the car and we left deceived.

Finally I rent because I needed and there was more car companies at that time, when I went to take back the car, I ask about insurance and my surprise was that it was not necessary. After several complaints they responded and they said it was not his fault if an agent had cheated me.

So watch out for this company to exploit of foreign customers

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R ELLIS
,
May 29, 2008 3:54 pm EDT

I reserved a standard size car at the Payless site at Orlando Airport. When I arrived I was told there were no more cars in that category. I was told most cars were rented and I had to go up one class for more money of course. As i completed my transaction the gentlemen next to me was offered a PT Cruiser which was in my class I wanted originally. I asked what the deal was an arrogantly I was informed the car had just come in and my rental was complete, nothing they could do! The old bait and switch PAYLESS SUCKS!

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R ELLIS
,
May 29, 2008 3:54 pm EDT

I reserved a standard size car at the Payless site at Orlando Airport. When I arrived I was told there were no more cars in that category. I was told most cars were rented and I had to go up one class for more money of course. As i completed my transaction the gentlemen next to me was offered a PT Cruiser which was in my class I wanted originally. I asked what the deal was an arrogantly I was informed the car had just come in and my rental was complete, nothing they could do! The old bait and switch PAYLESS SUCKS!

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12:49 pm EDT
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Payless Car Rental Avoid this place

Reservation made with Expedia (Itin#[protected]) for a car in Toronto(Pearson Int Airport) for 3 days priced at 145.13 US dollars turned out in the end for a total amount of 402.28 Can dollars.
First-251.36 for excess insurance that was obligatory otherwise they wouldn´t give the car (even with that I had to leave a 500 Can dollar deposit)
Second-I had to wait for another car for more than an hour( seat belt of the driver was not working) and the tank of the new car was 3/4 and they did not
fill it up upon my request.
Third-Charge of two extra hours when the car was returned on time as you can see in the deposit and the payment receipt (also to remind that in the first day I was waiting for a substitution car more than an hour).
As you can see a memorable experience . This is not Payless is Payalotmore and I felt like I was dealing with the mob and just want to get out of there. legally I probably just can ask for the 2 hours charged (26 can dollars) but my main reason is to warn anyone to avoid this place.

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12:25 pm EDT
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Payless Car Rental very bad services and arrogant

Payless is making thinks difficult for people booking for one days and force you to pay more. They demanding documents that did not mentioned in their confirmation. When asking to assist to contact relative companies to verify, they just say cannot do anything, it is your responsibilities and not theirs. Very arrogant, they are taking advantages of people along and do not have resources to do everything they demanded so they could charge more.
They may call themselves "payless", in fact, they practice the opposite, "pay more" is their goal. I will not contact this company again for car rental and hope everybody else do the same.

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10:51 pm EST
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Payless Car Rental Car Rental Ripoff - DO NOT RENT FROM PAYLESS

I am 51 years old and have rented cars in many, many cities over the past 30+ years. Today I discovered that Payless Car Rental is the most corrupt organization that I have ever dealt with.

After my car broke down near Toronto I made an online reservation for Payless who, by far, advertised the best rate. What they don't tell you online is that they have an extra fee for a spouse and that there is a 200km/day limit for the rental.

Just before I even received the car, I discovered their fraud and then attempted to cancel the contract so that I could go to another company. Their "trusted" employee "Malik" refused to cancel the contract and, instead, told me that he was going to charge me for an entire week.

After complaining to Payless' national office (who promised to return a telephone call to me within 30 minutes) I finally received an e-mail trying to justify their fraudulent practices.

Bottom line -- do your best to avoid dealing with Payless. Their staff is obnoxious and their customer service is non-existant. I only wish that I would have had the sense to read all of the other online reviews prior to making the reservation.

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6:11 pm EST
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Payless Car Rental Upgrade charge without disclosure

I received a price from Hotwire for Payless Car Rental for around $121. When we arrived at the Payless Car Rental facility, I had about 6 to 8 people behind me with only one agent. I showed him the Hotwire paperwork and he immediately started trying to hard sell me on getting additional insurance but I told him that my insurance would cover the rental but he kept on going about that it wouldn't cover this and that, windows, etc. minor damage, etc. After 4 times of saying no, he finally said OK and that he could put me in a Chrysler 200 convertible. Wow, I told him that would be great. He never once mentioned ANYTHING about additional charges or upgrade or anything to indicate this would cost me more money. In fact the customer in front of me was upgrade (for free) to a VW Jetta so I didn't think anything of it. He then told me they would have to hold $280 or so until I brought the car back but it would be refunded to me. I thought that was pretty high but I had people waiting behind me and appointment to make. I would say about 4 days later I remembered this and looked at my paperwork. It showed that the agent had charged me an upgrade cost of $25 a day for the Chrysler for $125.00 extra. I put in a complaint to Payless Car Rental through their web site but as of this complaint I still haven't heard a word from them. When I brought the car back, the agent I worked with was working so I went to him and explained my issue with being charged $125 extra for this upgrade which he NEVER mention any additional costs at all. I told him that if he had mentioned any type of charge in association with the Chrysler, I would said no way. His response was that I should have known better. He said that he had circled the total cost and that I had signed the form showing the cost. I told him that I thought that was to deposit that he told me about and why hadn't he circled the upgrade cost of the Chrysler since he was being so upfront, he had no answer. He told me he would give me $60 back but I told him no since I shouldn't have been charged the $125 in the first place. He never once disclosed that he was charging me more for the Chrysler. The whole process seemed very under handed and high pressured. Not to mention that you are charging someone an additional $125 a week is dishonest. DO NOT RENT FROM THEM.

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4:47 pm EST
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Payless Car Rental Credit Card Fraud/Identity Theft/Stealing Money

Warning, do not use this rental car service. This owner tried to steal money from me twice, once forging my signatures. The vehicles are also crummy and need maintenance.

Here is my factual statement as I reported to my bank's fraud department, the Inglewood Police Department, the Federal Trade Commission, and the California State Attorney General's office.

On April 28, 2014 I reserved a rental car for $255.00 from Preceless Rental Car in Inglewood CA, operated by Mr. Raja Khawar.

When I went to the location to pick up my rental car, I saw a small stack of photocopied credit cards on his countertop. This is a severe breach in privacy and an extremely irresponsible and unethical business practice.

Upon returning my rental vehicle on May 9, 2014, I instructed Mr. Khawar to destroy all of my personal data or information he had on file in his possession.

On May 13, 2014 I noticed a charge of $500 had been posted on my bank account from Priceless Rentacar. I had to call Mr. Khawar and inform he had overcharged me and instructed him to refund the difference immediately.

This is the first instance he attempted to take my money without me noticing.

On August 25, 2014 I noticed two separate back to back charges had been posted on my bank account, one for $102 and $103. I disputed these charges as I have never used Priceless Rentacar service after my April reservation. Mr. Khawar provided signed receipts, stating that I had been present to sign my credit card after receiving two parking tickets while using his cars, and refused to refund my money when my bank's fraud department and I telephoned him.

This is the second time he attempted to steal my money.

I was no where near Inglewood on the date of these charges. I never authorized these charges on my card. Fraud has been committed using my photocopied credit card information and a forged signature.

Mr. Khawar has been reported to the police for using my personal banking information, as well as other agencies and authorities.

From the bottom of my heart, please do not use this company.
Spend the extra money and go with a reputable and ethical and proper business. I regret ever reserving with this company as it has been far more trouble than I could ever imagine.

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9:03 am EDT
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Payless Car Rental Thieves

ABSOLUTE SCAMMMMMMMMMM and THIEVES!

We rented from Expedia. Upon arrival I was working with an agent and denied extra insurance. All was well until his manager - LUIS ALBERTO (herein referred to as THIEF) - cancelled the agreement, ripped the contract and said - it was mandatory! MANDATORY! He said check the policy, blah, blah, blah - after 20 minutes of argument, I decided to check the policy. Surprise Surprise --- IT WAS NOTTTTTT MANDATORY as THIEF said it was. The insurance is optional! After being called out, THIEF decides that I need to put a $14k deposit on my credit card for the vehicle. According to the policy, they can ask for whatever they want.

These people are thieves and its a shame. They are not allowed in the airport and I now know why. They need to fire LUIS ALBERTO and close the location down. It's disgusting.

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LasVegasSurprise
Long Island City, US
Feb 25, 2015 3:17 am EST

I prepaid for a car in advance, but when I came to Las Vegas and tried to get it at the airport rentals, they said they didn't have it. Right now I am sitting and waiting - they said may be in an hour they would have something. Or may be not. So be prepared for a nasty surprises when dealing with that company.

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2:33 pm EDT
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Payless Car Rental steal money from my credit card

Payless accused me returning car late and charged me $200 with no evidence. Many similar complains with the same branch in the past 6 months. Payless is aware the operational failure of wrong time stamps of return cars and insists cost to consumers. Local office won't answer phones and headquarter doesn't care.

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Payless Car Rental Treated badly

I was treated very badly. I felt bullied and pushed to take the insurance that was offered. When I declined, I was berated about how much my insurance deductible was and after I replied "I'm not sure", the person behind the counter looked at me like I was stupid and said to me "You really don't know how much your deductible is? Mine is $1, 000.00 so the $16.00 per day would more than cover your deductible" I said no. He then continued to push me to take the insurance and said that it would mean that I was not responsible for any portion of the car if took it. I said no thank you and he pulled out a form and said, then you are going to have to sign this. He wrote all over the form with his ink pen detailing that the deposit was $350.00. I felt pushed and I wanted to ensure that I did not want the insurance coverage so I wrote "declining coverage" and when he saw that we started yelling and said, "NO, NO, NO, I DON'T WANT ANYTHING ON THIS FORM EXCEPT YOUR SIGNATURE! I tried to explain to him that I felt he was being pushy to me and he said NO, I'M NOT BEING PUSHY and told me what this form was, He then read the title of the form to me, as if I couldn't read. I explained to George that I read the form, He then wrote all over the form again and I asked why it was ok for him to write on the form but not me. He didn't really have an answer and finished my rental. He told me that car was full of gas and he wanted it returned that way.

When I got into the rental car and was beginning to drive off of the lot, I noticed that the fuel was not full at all. I asked one of the lot attendants if she thought the tank was full and she said no. I then went back into the office and told George that the tank was not full. He said to just bring it back with the same and I said I didn't feel comfortable with that and I asked him to please come take a look at the fuel gauge. He looked at me like I was bothering him and huffed then got up and went outside with me. I offered him the keys 2x from behind him and we was obviously so upset that he didn't hear me and when he opened the door to the car and realized that the car was not running he very curtly asked me where the keys were, which were in my hand and I gave them to him. He then looked at the gauge and looked at me and said that it was full, but I explained to him that a member of his staff said that it wasn't full. He said, "fine, I will change it in your paperwork", but never gave me a copy.He just got out of the car and walked off. I took a picture of the fuel gauge for my records. I can be reached at [protected] and would like a call from someone about this.

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2:15 pm EDT
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Payless Car Rental SCAM

For the great rate I received from Payless on a 3-day rental this summer, I could forgive (1) the off airport location that took me an hour to find; (2) the disinterested Payless employee who I had to telephone 4 different times to find directions to the facility; (3) the squalid conditions of the Payless office in a run-down strip center; (4) the stench of the car from smoke. What I can't forgive is the shyster scam that they pulled on me with regard to a nearby toll road. When I asked the Payless clerk for the best route to North Bay, Ontario, he advised me to head north from the Payless location and get on the toll road east to Rte 400 north. I asked about the toll and he said that it would be about $6 and that the charge would simply be billed to my credit-card in about a month. I took the route he advised and proceeded with an event-free rental. Two months later, I received a letter from Payless saying that I was to be charged an additional $72.50 on my credit card as my contract apparently said (in obviously very small print) that I was responsible not only for tolls, but for a $50 administrative fee to Payless for each toll plus applicable fees and taxes. They also attached a copy of the toll invoice showing that the total toll was $7.81. So after advising me to take the toll road, they had the audacity to hit me with a $65 surcharge on a $7.81 toll. Total shysterism. I am currently disputing the charge on my credit-card and filing a consumer complaint with the Province of Ontario. Shameful.

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5:20 pm EDT
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Payless Car Rental Charge much more than promised

Horrible customer service, and tricky business practices to say the least. I rented a car from them 3 days ago in Toronto close to the airport. Had a dispute about the price as the price they wanted to charge me was $40 more than promised. After I said no, they said they won't drive me back to the airport! After I threatened to complain, the dispute was finally supposedly settled, the agent changed the rate on the form, and quickly asked me to put my initials in several places (highlighted by him). When I returned the car, my charge was $210 instead of $120! What I didn't know and couldn't even imagine - the agent asked me to put my initials next to the most expensive insurance package, even though I specifically asked for the cheapest liability insurance package ($8.95), and he know exactly how much I agreed to pay him! That's the way to get back to the customer. When I returned the car, the same guy was there smiling, and I was dealing with the other agent. I couldn't do anything as my initials were in the form next to the most expensive insurance package. If they can't screw you one way, they'll find another one. VERY UNETHICAL COMPANY. NEVER RENT FROM THEM, AS YOU WILL BE PAYING MORE FOR HORRIBLE CUSTOMER SERVICE, AND BADLY SERVICED CARS (the oil on my care was supposed to be changed at 55K and it had 64K). I WILL NEVER RENT THROUGH THESE LIARS AGAIN, and I wouldn't advise you too. Just go with respectable company - you will pay less at the end and will send you some nerves!

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10:04 pm EDT
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Payless Car Rental asking for more money in in last minute

I reserved may car through online for unlimited milege. (i had to use 1200 km in 3 days). when i reached at the office to pick up the car (i heard the guy trying to borrow a car for me from somebody else, he didnt have one reserved for me, he was talking in hindi which i understand very well though i do not look like a hindi guy. the other person asked him for more money. now this guy tells me u dot get unlimited meleage if u go out of province. only 200km per day. my GOD. (funny..inside province unlimited outside no) when i asked him how do u know if i am outside or inside of province he says he got the tracking system. love this guy. Then he acts to help me by offering that payless have a raffle for 1500 km for three days for an additional 80 bucks.(the web site didnt say nothing about these kind of offers while booking). i guess that was the extra amout the real car owner asked for. And he was trying to push it into my ... At the end i decided to drive my own car . Everything went good. i am back home after a very happy vacation. saved almost 600 bucks from payless rental. I am very sure that i would have rented the car with the extra sum if the guy was talking in some other language which i do not understand. thanks to hindi.

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Payless Car Rental over charge to my card

I rented 5/27 with return on 5/29. Due to traffic, I extended to 5/30 because I wouldn't have arrived within the. grace hour. when checking my card I was charged $153 for the extended day, which was more than the rental for the two days. I've emailed, phoned, and are totally being ignored.

I James appalled and are pursuing the matter with an Attorney. I know I will spend more than the rental fees but the principle is worth it. this is a shame and disgrace for them to "steal" from customers.

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11:59 pm EDT
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Payless Car Rental Put a hold on my credit card but I didn't rent the card

We went online to book a car for our use in Las Vegas this week. The online tool estimated $230.89 for the week. When we went to pick up the car, the contract they wanted me to sign was for over $750.
We declined to rent the car and left without a car. We took a shuttle to our hotel only to find that we couldn't use our credit card because Payless had put a hold for $767.49 on it. VISA informaed me that I would have to call the merchant and have them call VISA to have the hold removed. I called and called the Payless branch and kept being put on hold before I could say anything. Finally I got through and asked to talk to a manager. The manager would not talk to me and told th e woman I was talking to to get my information and she would call me back in 30 minutes. One of the pieces of information they asked for was the number for VISA merchant services (how would I know this - they're the merchant!). So here I wait in Las Vegas unable to use my credit card hoping that I'll get a call back.
I should point out that I did not sign a contract and told the person at the counter that I did not want the car and to cancel the rental yet he put a hold on my card anyway.
I will never you Payless Car Rentals again!

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LisaWe
Fort Recovery, US
Mar 16, 2015 11:29 am EDT
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I prepaid for a car reservation to find out no car was available when I got there. Credit card was charged and now Payless refuses to believe it happened and will not remove charge from credit card. Spending hours trying to get situation resolved.

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david k campbell
Saugatuck, US
Jan 29, 2015 2:02 pm EST

I rented from payless in Montreal Canada returned the car paid in full flew home then 2 months later I get a charge on my credit card for a car rental in Ontario… What! I trusted my credit card info to Payless and this is what happened. You can't do that the whole system would collapse credit card info is supposed to be protected. Hell I wouldn't even be at this site if payless actually had a phone number I could call then again maybe the guy trolling and attacking complaints can get his bosses to call me and give me back my stolen money. So now all I can do is go to my credit company and report a fraudulent charge

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RU STUPID?!?
Las Vegas, US
Jun 28, 2012 12:10 am EDT

There was no hold initiated you ###! Any purchase made and then reversed with a CC or Debit card takes so many business days before the funds become available again. This apparently is the first time you have ever used a CC. I suggest you stick to taxis in the future!

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10:16 am EDT

Payless Car Rental Horrible

Horrible! Tried tricking me into over paying for a vehicle with numerous hidden fees. when asked about said fees the 2 guys at the counter both gave different answers. almost as if they were trying to pull a fast one. Incredibly unprofessional, rude, disrespectful|. man at the counter started insulting me when i said i refused to pay his hidden fees". and that i should have money if i intended to rent from them and started blurting out personal credit card information, . Crooks, thieves, Shiesty, are just a few adjectives that correctly define this shady car rental operation".

Similarly to another user i thought that i would neglect what was said on this forum before trying it out for myself;. i wish i had taken heed to all of your messages.. as a one star rating is luckily for them, the lowest we can give - which in my opinion is extremely generous".

The piece of mind that a legitimate car rental place offers is worth the few extra dollars in car rental fees.

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1:51 pm EDT

Payless Car Rental Horrible Customer service

Ms D.S., Vice President, Air Travel Rental Corporation d/b/a Payless Car Rental,
500 Route 1 South, Wyndham Garden Hotel, Newark, NJ 07114, Tel: [protected], Fax: [protected]

This letter is to report a complaint about the horrible experience I had on July 3, 2008, about 5:30 pm at the above facility of Payless Car Rental. The entire experience was bizarre and very humiliating. The behavior of Ms. D.S. was extremely unprofessional, rash, rude, and intimidating.

I booked my car rental through Priceline.com. This was for “unlimited mileage” as clearly mentioned on reservation confirmation . By the way, this was deceptive in my opinion not to mention the geographical restriction on the Priceline reservation confirmation and rather mentioning this in the fine prints of rental policies on a separate web link. Even in the fine prints of the rental policy there is no mention that I need to declare names of all the specific cities I may visit.

The staff at the Payless Car rental asked for my driver license and my credit card and charged my credit card (American Express) for $368.43 (which was later voided). Then they asked me to specify which cities I will be going to. I told them I may go anywhere in the areas that is covered in your plan as "free" and colored green in your map. However, they kept insisting that I HAVE to tell them which cities I will be going to. I said I may also go to Philadelphia in addition to New England. I told them to please just mention in the rental car agreement that we may go anywhere in the "free" covered area. I found it strange and odd that they have to know and they have to specify in the rental agreement all the places I may visit in the next 10 days.

I am still mystified as to the reason for the way she (Ms. D.S.) behaved. She was full of attitude. She told me that she will not give me a car and cancelled my reservation. In my hand, I had a copy of the rental car agreement I had just signed and a customer copy of my credit card receipt. She came and PHYSICALLY snatched these documents from me and called the security. A few minutes later, one of her staff gave me the yellow copy of the rental car agreement/invoice and voided Amex receipt (photocopies of which are enclosed herewith). The entire episode happened in front of my wife and my son who were horrified and disgusted, and could not believe if this was really happening. Two security guards came and talked to me and my wife. He told us that this lady is "full of attitude and in the past she has had several incidents with other tourists including a female German tourist recently". We asked them why no one takes action against her. He said she "owns" this Payless car rental franchise.

I have rented cars on numerous agents over last several decades. Needless to say, I have never had any experience anything like this. I was totally shocked with what had happened today. I along with my wife and son then went back to Newark International airport (several miles distance) and rented a vehicle at National Car rental. The experience at National was pleasant, friendly and smooth. My 12 year son told me that why did not we come to this facility first. He is absolutely correct.

I would appreciate if a thorough investigation is done in to this matter and appropriate actions are taken. In my view, at the minimum Ms. D.S. and her company should be stripped of her Payless Car rental Franchise and people like these should be debarred from any participation in customer service. I would not be surprised at all if there are past complaints by other tourists against Ms. S and her Payless car rental franchise.

This was the first day of our long planned 10 day vacation and this experience at Payless ruined our vacation experience, and caused immense emotional and mental harm.

I plan to leave no stone unturned including a possible legal action unless and until appropriate action(s) is taken against Ms. D.S. and her Payless Car rental Franchise.

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4:51 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Payless Car Rental Bait and Switch

Bait and Switch. I had a contract for 129.40 and economy car in the Phoenix Airport. The agent there said there was an additional charge of 44.00 which was not on my receipt. Then he said I could upgrade to the next level for 8.00 more. The total would then be 211.00. When I left the airport, I checked my receipt and I was upgraded to a premium car! I called customer service and they said they could do nothing about it. They said to return it. Well, by that time, I was 30 minutes away after talking to customer service and then a supervisor. I even offered to split the difference. In fact, they said to bring it back the next day to exchange it and I would be charged the premium price and for the rest of my rental period the base rate! They basically said they wouldn't do anything. Hey, you get what you pay for. I am going to contest the charge with my credit card company, file a complaint with the BBB and send a letter to the president of the company.

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Richard Cotey
, US
May 24, 2018 6:33 am EDT

This recently happened to me in Phonex airport. The agent states a car has been cancelled and you can get a bigger car for only 15.00 per day. I didn't want to "Pay More" I wanted to "Pay Less". I see a trend in Phoenix... Be ware of the switch tactics. VERY BAD and very unethical. Payless should be ashamed. Rick

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3:13 pm EDT

Payless Car Rental Rip off

We rented a car from Payless Auto Rental at Pearson Toronto Airport in Mississauga, ON, and sincerely wish we hadn't. Similar to what was written before, we were told upfront we would be paying $321 for 6 days. We chose it because it seemed to be a reasonably priced vehicle. At the end they charged us $600 for insurance, liability, and 'misc. fees'. I am a super-pissed off consumer, and wish I had seen the reviews in advance.

We have filed a complaint with BBB, but it looks like they don't even respond to the complaints. If anyone has advice for the best way to go about suing them, we are all ears.

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Romero4life
, US
May 30, 2019 10:03 am EDT

Can’t even get threw to them after over a week trying and I think they stoked money from my card and I am going to file a lawsuit they can’t just take what they want out of my bank with no explanation

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Romero4life
, US
May 30, 2019 9:57 am EDT

My car was impounded and Payless had to pick up I was trying to get threw to them for 4 days straight just got sent to same numbers that helped with nothing than got a threw got 2 ticket numbers they said someone was going to call me and help me with what was going on . No one ever called me and took it upon them selfs to charge my card over 1000 and I have received no call explaining the charges or no receipts to say or correspondence aswhat those charges are .

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Payless Car Rental contacts

Phone number

+1 (800) 729-5377

Website

www.paylesscar.com

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