Paycom has not provided our company with even the minimum level of acceptable service. The product itself is not bad, but the customer service is abysmal. They treat customers like we are an inconvenience at best, or more frequently like the enemy camp. Here are just some examples of the service fails we have dealt with over the last 60 days:
500 checks were written on the wrong bank account - not even one of ours! Most of the checks were distributed and bounced.
3 days after the scheduled pay date we received 500 replacement checks. They were neatly stuffed and sealed into individual envelopes - WITHOUT SIGNATURES!
For all of this mess, with bounced checks, check cashing places threatening to turn us in to the DA, bank reconciliations that took countless hours, Paycom was kind enough to waive the fee for this debacle! Gee...thanks - NOT.
They do not follow instructions, even written instructions and somehow decided that they would deduct FICA last out of the paychecks (in a tipped environment this was a very big deal). Rather than fix the problem, the supervisor called to argue about semantics. Common sense and IRS rules were out the window, and no offer was made to resolve the issue caused by incompetent "help" desk people.
It is the habit of Paycom to call rather than email when they totally drop the ball. This is assuming the customer receives any response at all. CYA and misleading statements seem to be the only aspects of Paycom staff training that are thorough
Sadly, the set up of our system was even worse than the ongoing lack of service. Written promises were not honored. Claims of functionality were misrepresented (lies), the transition was incomplete, 90 days behind schedule, unprofessional and incomplete. Our company's decision to transition to Paycom was a big mistake. Be advised to do a little research before following in those footsteps. It was a costly error and will likely have long lasting heartburn, even after we move on.