Paul [email protected]Defective new mobile phone s-color mate 9 plus

Dear sales, technical support / sales

I have received the above mentioned order + s-color mate 9 plus+order id: [protected], delivered to me on thursday 4th may 2017, and I just opened it, to discover that it has a defect in the keyboard.
The letter p types) and the number 0 types i.

Attached a shot of the ref on the box.
Kindly let me know what is the procedure to have it replaced.
I did not use it at all. I just unboxed it, installed the covers and switched on the tried to input my wifi password, and it didnt want to write it properly.

Thank you for your help asap

Best regards


  • Updated by Paul Hitti · May 10, 2017

    Dear Sirs
    I have been complaining by phone, mails, and forms for the last 5 days, and I got not even a reply showing my complaint is being taken seriously.
    I am kindly asking that someone takes a look and replies.
    It is only about exchanging a faulty mobile phone for the same but with no fault
    Thank you very much
    Tel: +[protected]

May 08, 2017

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