PatPat reviews and complaints 146
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order refund email clothes items customer service received delivery missing issue experience debit card arrived money moved placed tracking number baby clothing quality resolveNewest PatPat reviews and complaints
2 dresses
I ordered 2 dresses from your website and I've recieved them today and I am fuming with them they look nothing like the pictures when I ordered I would like a full refund asap and a returns package to send them back I ordered these dresses for my daughters upcoming christening and now I'm going to have to buy elsewhere so I would like somebody to contact me on [protected] not a happy customer at all!
I never received my order
I ordered matching outfits for my daughter and myself and I have been waiting over 20 days to receive them. I have called 3 separate times and have replied to two separate emails. I tried to cancel my order and they wouldn't cancel it. They are not refunding my credit card! DO NOT BUY ANYTHING FROM THIS COMPANY...they seem like they are scammers. I had to contact my bank to get a refund.
anchor graphics mom and me tank tops
I have ordered my products on 30 April. My order is Anchor tank mom and me tops of blue color. Till date I didn't received my order. Please tell me the status. I have ordered it for mothers day please send it asap. Its still processing I didn't received any mail or messages regarding my order. Please contact me and tell me the status.
Order#PAT 831126
Thank you
I did not receive what I ordered
I made a patpat order about a month ago when I received my items I realized they were not the correct size! I tried contacting patpat customer service and they did not help me with this issue i am extremely disappointed ! I ordered a size 3 dress for my 2 year old when I received the dress it fight her right and poked her little tummy. My second item I ordered was a 18 month suit which o received a 4 t it was ridiculous
undelivered order
I've been waiting for my PatPat shoe order for over a month. I've tried everything to get in touch with customer service for an explanation, update, or a refund. I've never been able to speak directly with a customer service representative because I get the voicemail system when I call. I've emailed customer service and Ms. Allen was unhelpful and rude. She did not help me resolve my issue and she did not reply to my most recent email. My order number is #786040 and my name is Kristin Owens. I will be contacting the BBB if this issue is not resolved soon. I'm very unhappy about this and I would like help please! My email address is [removed] and my number is [removed]. I appreciate any help I can get at this point.
I'm going through the same thing, I have an email string of customer service saying there fixing the issue and will get back to me, then I hear nothing for days. I ordered my 8 year old daughter shoes on April 17th and yet to get an answer about where my order is or if I can get a refund. Completely unprofessional and I will never promote there business practices.
you should definitely contact to BBB regarding this issue
Replied
i'm still waiting for my order
I ordered a dress from this website PatPat and I was expecting to receive it till Christmas. It was a dress for a Christmas party and my daughter was really excited about that. Dress did not show up and I have no idea where it is. Customer service is unreliable and they do not reply to my messages. I tried to reach them via phone but they did not pick up. Something strange is going on and I want to know when will I get my order. I hope I'll get it as soon as possible but something tells me that I'll never get it. Buyers beware!
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for raising the issue with us. We would like to find possible resolution for your concern.
Please provide us with the Order # and email address so we can further assist you.
We await your response. Thank you!
I have ordered a Barbie skirt and top set but I have received only skirt kindly resend the missing item asap
I ordered clothes for my baby girl got the order number and now whenever I try to track it . It keeps saying there is no information on your order. If that is the case I want a full refund
I place an order last year never received it and never got a refund
I needed my address changed on my order I texted many times they have never text me back they said they would call they never called I would like to cancel my order please call
Please call me at [protected]
I needed an address changed and they have not called me or responded I have email called and I'm going to have to cancel the order if they do not make things right
I ordered on 26 th January, on 4th February they could not handed over to the courier company and pickup was failed, on 6th February my shipment was locked, and they do not unlock my shipment.
I have made a payment but the order is still showing as pending payment. Not able to do anything on the Patpat app about this. Need this resolved ASAP.
Hi I would like a refund please as my parcel never arrived
Hi,
I ordered on November 30th 2019 and still not received my shipment .I have send mail and WhatsApp messages .no respond at all. Order number is 6075452. When I track my order it showing shipped for more than 2 weeks. As per the website order receiving time is maximum 10 days. Now it's more than that.plesse confirm
Regards
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Order cancelled by patpat without any notification and now they refuse to refund moneyOur Commitment
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My order 855388 is placed on 16th May 2017... till today it is not showing any update while tracking.
Also i have sent mail to service@patpat.com but not getting any proper answer.
I want my order very soon as i have ordered it for special day.
I had ordered online 2 weeks back from the website but have not received any updates from patpat.please let me know my order status.indranil dutta.my email id is indranil80@gmail.com
Hi,
I have ordered 4 dresses for my baby on 9th Aug and the amount of $45.72 is already paid. Today is 21st Aug and i am still waiting for an update for my order. The services are very poor. I am send complaint mail on given id several times but not getting any reply.
Kindly help.
Angel Kohli
New Delhi
India
PatPat / do not trust this company.
My Sister order from this company and and paid for the purchase and never received.
Purchase order:1083155
I sent e-mail asking for information and never get answer.
The purchase was paid by credit card.
No phone contact is available.
order [protected] do i send them back to mountain view ca. do you provide a label?
My order was placed September 07 with number PAT-1295415 tracking number: 959635739609but until today i havent recieved anything. i still want what i ordered if its posible
I need tracking or information on my order that was placed November 16 and y'all charged my pay pal immediately.
I ordered 4 pair of Christmas pajamas in mid September They were marked as shipped on Sept. 21 with a tracking number 1165766 . I have not received them . There is no tracking info available and I have tried to call and email with no response. I want the pajamas before Christmas or I want a complete and full refund.
I paid over 100.00 for pajamas on December 1 only to see after the fact that it could take over a month to receive. I immediately called and emailed to cancel with no answer and proceeded to try every day. PayPal has been contacted to dispute. Never order from this place. A huge disappointment and scam.
I made a purchase, I have the confirmation email, the payment has already been made to my credit card, but the order doesn't appear in my account on the website. Messages are sent by "contact us", but none of them have been answered.