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PatioSunUmbrellas.com Customer Service Phone, Email, Contacts

PatioSunUmbrellas.com
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www.patiosunumbrellas.com
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1.0 14 Reviews

PatioSunUmbrellas.com Complaints Summary

0 Resolved
14 Unresolved
Our verdict: Engaging with PatioSunUmbrellas.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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PatioSunUmbrellas.com reviews & complaints 14

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Newest PatioSunUmbrellas.com reviews & complaints

ComplaintsBoard
K
6:47 pm EDT

PatioSunUmbrellas.com Customer service about my warranty

I purchased my Umbrella in June 2018. It has worked perfectly. Last year I noticed the cover for my Umbrella was ripping. On June 6th 2023 we had a hailstorm that shredded the cover. I called the phone number that I have with the Warranty & received a recording to email a certain email with my order # & problem. I am not sure if I can find my order # right now - we are remodelling our home & a lot of my records are in storage. But I copied the Warranty & phone number when I purchased the Umbrella.

The phone number that is listed now is different but is still the same recording. I do not get any answer .. at one time I received a recording asking me to record a message. I did receive a recording to email and inform of problem with my order # . I called again to get my order # but no answer.

Kristine Hales

[protected]@yahoo.com

Desired outcome: I would like a new cover for my Umbrella at no cost.

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A
9:50 am EST
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PatioSunUmbrellas.com None of the contacts are working.

I placed an order on October 21, 2021 and received no confirmation, tracking info, or anything else although I was charged the full amount immediately.

I have called customer support four different times (including one at 4 AM), but each time a recording told me that they were helping other customers and to leave my contact info and they would call back. No call backs. Tried customer support chat — same thing. It timed out and then they requested my e-mail. No response.

Desired outcome: (1) know if this company still in business? (2) receive acknowledgement of my order, and (3) receive tracking information.

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W
4:59 pm EDT
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PatioSunUmbrellas.com Unethical return policy

They sent me the wrong color umbrella and refuse to accept their mistake and fix it. Oh and their "30-day guarantee?" They don't mention that if you want a full refund you have to ship it back to them at your expense. Alternatively, they will refund 20% and you keep the product.

The photos attached show the beige color from their web site, the tan color from their web site, and the umbrella I received. Note also the SKU on the box: TILT-8FT-TB. The SKU on my invoice is TILT-8FT-TAN.

There are also photos of my invoice and of the email thread with the company.

Desired outcome: I just want my money back or the correct color umbrella.

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Is PatioSunUmbrellas.com legit?

Our verdict: PatioSunUmbrellas.com's legitimacy, as determined by Complaints Board, strikes a balance between trust and caution. This nuanced position suggests that while PatioSunUmbrellas.com may operate with some level of legitimacy, users are strongly advised to undertake their own verification processes, reinforcing the call for a cautious but informed interaction.

PatioSunUmbrellas.com earns 52% level of Trustworthiness

Average Trust Update: PatioSunUmbrellas.com assessed by Complaints board with 52% credibility. Caution advised for personal and financial details.

Patiosunumbrellas.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Patiosunumbrellas.com you are considering visiting, which is associated with PatioSunUmbrellas.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for PatioSunUmbrellas.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

However ComplaintsBoard has detected that:

  • Multiple low-rated websites are found on the same server. There could be such as technical issues or poor website optimization. To determine if the websites are part of a scam, it's important to review them and look for signs of fraudulent activity.
  • PatioSunUmbrellas.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to PatioSunUmbrellas.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
R
4:17 pm EDT

PatioSunUmbrellas.com 6 foot tilt umbrella

Do not order from this company! Low quality and the worst customer service.

We ordered from this company because of their claim for high quality, fare resistant fabric.

Our umbrella faded (see photo) after 3 months. They offer a full refund policy. We contacted the company to have the fabric replaced and they insisted that we pay $40 to have the defective fabric returned.

Total scam!

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R
3:47 am EDT

PatioSunUmbrellas.com Too bad

It's ridiculous. I got an umbrella with a hole in the middle. How? How could this happen? Why didn't you see you were going to send a torn item?
The umbrella was with a hole as I already said, and made out of very cheap material. Would it save me from the rain? Obviously, it wouldn't.
I wanted to get my refund, but they pretend to be unreachable and all my emails are left unanswered. That's very professional, you know.

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B
5:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

PatioSunUmbrellas.com offset patio umbrella

I've had this umbrella less a month! The leg is bent, plastic piece to hold umbrella up, broken, powder coating chipping off and already rusted at base.
I communicated with the company in Canada that manufactured the umbrella. They have informed me I was to receive full refund. Company in California said I must ship umbrella back, ...its broken how can I send back when I have nothing to ship in. The box it came in was torn and wet.
I would advise No one to purchase anything from this company as it has a guaranteed lifetime warranty, Really? Very poorly designed. Complete falsehood on advertising. Company is a scam.

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P
10:00 am EDT
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PatioSunUmbrellas.com Patio umbrella

Received product, it broke after 4 months, very poorly made. The site claims lifetime warranty. When I contacted them, they wanted me to ship my defective umbrella back...(over 50.00) or else just send them 40.00. They do not tell you about this fee, the umbrella is made like a piece of tin. The umbrella is in no way even with the 40.00. Horrible experience. They won't budge on decision.

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M
4:17 am EDT

PatioSunUmbrellas.com Still waiting for my refund

I have ordered an umbrella from www.patiosunumbrellas.com and unfortunately it arrived damaged. I really liked the umbrella itself so I decided to ask for a replacement. When I contacted the company they replied that they cannot send me a replacement and offered a refund. They said that I have to ship the damaged one to Canada at my own expense.
I did as they said and since then I heard nothing from PatioSunUmbrellas. They promised me a refund I did not get one.

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I
4:39 pm EDT

PatioSunUmbrellas.com Seller delivered wrong order

I bought furniture and some accessories from the company www.patiosunumbrellas.com. I waited too long for the delivery and didn’t get the whole order in result. The seller provided fake promises and some excuses, but I was sick of his speeches. I wanted to return the whole order back, but the seller suddenly vanished and it was impossible to contact him. I want to get rid of this furniture and get only my money.

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C
4:18 am EDT

PatioSunUmbrellas.com They delivered broken chairs

We ordered patio umbrellas and chairs from the company www.patiosunumbrellas.com. It was nightmare, because they haven’t delivered order on time. The umbrellas were sold out. As well as they delivered broken chairs. It was terrible deal and the seller refused to take these chairs back. He told me “no” and after that all our communication stopped. The company is terrible and their items were bad-quality and not durable at all.

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A
6:19 am EDT

PatioSunUmbrellas.com The agent was rude and harassed me

The customer services on the website www.patiosunumbrellas.com are the worst. I placed the order and money was taken within couple of hours from me. After that I simply didn’t get any info that my order was shipped. When I called them, the rep yelled at me and refused to tell where the order was. He used a lot of impolite and swear words. Inappropriate services towards customers.

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C
12:30 pm EDT

PatioSunUmbrellas.com They twice lied to me about my order

I purchased some items for my patio from the company www.patiosunumbrellas.com. I got some confirmation info, but it didn’t provide info that the order was sent. I called to the customer services and the rep told me that it would be send today. Ok, after 5 days I haven’t received the order or even any email. I called them again, and the rep told me that they would send it again. How is it possible? They are liars, so be careful with me. And better don’t buy from them at all.

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V
4:30 am EDT

PatioSunUmbrellas.com They posted fake prices and didn't tell about it

I bought 5 umbrellas from www.patiosunumbrellas.com, but I wanted to warn that all their offers and ads on the website were fakes. As well as the seller posted wrong prices and told us the correct ones, when we already proceeded to pay. It was awful and inappropriate to provide such services and behaved like a blighter. I will never again use this website and advise you to stay away from them.

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S
9:01 am EDT

PatioSunUmbrellas.com Seller hasn't provided the order and our communication stopped

We bought patio umbrellas from the company www.patiosunumbrellas.com. These jerks provided the confirmation info and told me the day of the delivery, but no one of course provided the order. I wasted my time and tried to contact these jerks. But of course they ignored me. Awful services. The worst company ever, so avoid these ### and post comments about your experience with them.

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Contact PatioSunUmbrellas.com customer service

Phone number

1888 407 9656

Website

www.patiosunumbrellas.com

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