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PassportsAndVisas.com / took money but no service

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I had a very horrible expereince with this company.
I had initially called to inquire about how long it takes them to turn a new passport application around.
I placed and order for my application and the very next day I realized that i could get it done faster by applying myself at the Washington DC office in person. I called the agency and told them to not process my application. The agency said they hadnt started processing and I will not be charged. Few days later a charge showed up on debit card.
I called to inquire again why I was charged and I was told it was a mistake and to expect a refund 1 month later.
I called at the end of the month but still no refund. I was told to talk to the owner directly --PHilip Diack [protected].
I left numerous messages, sent letters, complained to the better business bureau and no response and no money..
these guys robbed me off $169 a year ago and I havent seen a dime of my money

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