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PassportsAndVisas.com / Awful service

1 United States

Passportsandvisas.com, an online service that does rush passport processing, has given me the run around for nearly 4 months. The company failed to process my passport within the promised time, then can't seem to mail my partial refund check. After numerous calls and emails, the owner in Dec. said the check was on it...s way. Today, 2 phone numbers---a VM (only) cell and a land line are out of service, leaving only the toll free ordering number. Online reviews posted on CitySearch are scary at best.

The front line staff in the toll free processing center try to help and are reasonable (though one of them was rude to me today and hung up). The staff have no authority, though, to issue refund checks, "only the owner can do that, " they tell me each time. And then the owner hides behind voice mail and difficult to obtain phone numbers. The owner puts the staff in a tough spot and the customer in an even tougher spot.

Ma

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