Partzilla
reviews and complaints

Partzilla.com is a fantastic source for genuine OEM parts for motorcycles, ATVs, and more. I've had the pleasure of using their services multiple times, and each time I've been impressed. The website is easy to navigate, and they usually have the parts I need in stock. What sets them apart is their quick shipping - even for obscure parts, they manage to ship them out promptly. I highly recommend Partzilla for anyone looking for quality parts and efficient service.

Partzilla is my go to for the parts I need. I have a Honda Goldwing that's 10 years old and I've always found everything I need at Partzilla for the best price. Their website is easy to navigate and their service has been outstanding. Shipping has always been on time (quick) & usually free, (or reasonable cost for small orders). I also appreciate their superb attention to detail - everything I've ordered has always been in the box - no substitutions or errors of any kind - genuine parts every time - my expectations met fully. Thanks Partszilla - keep up the excellent work - from a grateful customer for life!

Restoring a 82 Honda Gold Wing Standard, and going thru it front to back and top to bottom. From brakes to hoses, timing belts to the fuel tank. I have found that Partzilla is my first stop to go to. Overall the prices are the best, Ok maybe one or two might be 25 cents higher but the shipping charges and the money you save on all the other parts you order, and the time in shipping is the best I have found. There will be that one they do not carry, and you might find it else where on ONE site and have to pay thru the nose but shop here first, save the extra money, fast shipping, and never had one problem. And not had to bend over once.

I have been reading these reviews and don't understand how I have NEVER had any issues with Partzilla. My only complaint is when I ordered an OEM Polaris part, they didn't have it in stock and had to wait for Polaris to ship it to them, and they never told me about a delay. However, now that I know that they don't stock ALL Polaris OEM parts, I understand. Any time I have emailed them with a question, they have always gotten back to me within a day. All parts I have ordered that have been in stock have taken three days from order to shipped to my front porch. I don't understand all the negative reviews. They are still, mostly, cheaper on most parts than other stores/websites.

I always make sure to check part quantities before ordering. If they have an item in stock it will normally ship the same day. Dealing with the Boats.net and Partzilla.com for years now and very happy with all aspects of service I receive. Phone calls and emails are always answered, which is not the case with many online sellers. If your part is not showing in stock best to give them a quick call and have them check availability if you are in a hurry for the part. They are upfront and honest and will give you the lead times provided to them by the OEM Manufacturers. Due to the nature of my business I deal with many parts suppliers and these are the best and easiest to deal with.

When you service 100 people and 1 has a negative experience he wants to tell the world, the other 99 just go about their lives. I'm sure the others with complaints are sincere, but their experiences were completely opposite of my experience. I ordered a complete seat assembly for a 2014 Honda CB1100. The order was placed late on a Thursday night (standard Free shipping) and the seat arrived the following Thursday: 7&1/2 days later. Details of Order:
1) List price: $391.75 Partzilla price: $269.33 Savings: $122.42
2) Totally FREE shipping and the item was "double boxed" for protection
3) No sales tax or any other fees.
I would gladly order from Partzilla again and would recommend them to others.

We have been a commercial customer (independent repair facility) of Partzilla for the last 5 or so years. We buy a lot of parts from them. I am pleased with the inventory stock ( they stock far more than most dealers, and I used to be one) have excellent pricing, great customer service (if the rare problem ever does occur) and the shipping time and cost is very reasonable (we rarely pay for shipping as we rarely place small orders). Their online microfiche is quite good, however, since the last update the scrolling schematic until you get to the bottom of the parts list is annoying but manageable. I am very pleased to be a Partzilla customer and will continue to be for the foreseeable future! Great job guys! Keep up the good work!

I initially posted a negative review of partzilla.com but after the supervisor Chris reached out to me and offered a refund and sent the right part expedited, i decided to give them another try. I am a repair shop them so its really important to save money. They also offered me a commercial discount which is easy to apply for and now i save 20% off additional. I think the reason a lot of people are upset is that the estimated ship time is not clear. It says ships in 2-4 business days but that is when the part leaves, and then you have to allow extra time for the carrier. Its worded confusingly. Plus the cart empties a lot, but they said they are fixing that. This time I got my parts on time, and all was as expected. I will be giving them another try soon.

I operate a small rural motorcycle repair shop and love Partzilla for all my OEM part needs. I use them almost exclusively. I like being able to go online, find the parts diagrams and pick those exact parts that I actually need. Almost all parts I've ordered have been right there in stock, and I've had great customer service in those few instances when finding those hard-to-find parts. Partzilla has helped me out when other places couldn't, or wouldn't. IF I had any complaint at all, it would be not having a faster shipping (such as overnight or a 2-day) option on the smaller parts. It would be helpful to have that in certain situations, but usually, shipping has not been issue for me, especially when compared to some of the other online web sites. Partzilla is definitely my "go to" company for OEM parts.

Needed some more parts for our 2016 P1000-5D. Parts search function was the only way to order the parts as the 2022 parts catalog had not yet been uploaded. I found the part numbers on another site and entered them into the PARTZILLA Search bar, they came up immediately, good pricing and in stock, ready to ship. I was surprised because these were new parts for the 2022 models. Parts were in stock, better than local dealer pricing (by a LOT!), cheap shipping and arrived in about a week from placing the order. These parts actually arrived faster than if I had bought them locally. Will do business with them again. I am a certified Honda Technician (Retired) and I enjoy doing my own work and saving big. I figure that by doing my own work, I saved thousands of dollars over using the dealer for this project and I know I got a better product in the end.

This is my experience from my first partzilla order. It took just over 2 weeks to arrive to Australia including over a long weekend (public holiday), I thought this was quite quick. The parts were significantly cheaper, especially shipping costs compared to other places I researched (still not cheap for 2 o-rings and a special o-ring seal at $25 AUD including shipping). The parts came well packaged and as described (even GENUINE HONDA!). Overall very happy and now I can hopefully get my xr600 intake manifold to seal properly and allow me to tune the engine correctly. On a side note, all the negative reviews almost prevented me from using partzilla, but I'm glad I took them with a grain of salt. If an item works out cheaper using partzilla and isn't a priority part I will gladly use them again. Another side note, items listed as available in x-x days obviously means it's not in stock!

My part has been on backirdse for weeks, I have contacted them with no response. I initially purchased the part when it was marked in stock

I called and waited about 2 mins for a rep the answer. The part was sent to the wrong warehouse for shipping. A little disorganized maybe but very helpful. They refunded my payment in a matter of a couple days because I no longer needed the part. I might do business with them in the future.

Fraudulent and misleading advertisement and billing After several notifications of parts being back ordered to complete my order, and patiently waiting fro several weeks, Partzilla sends an email notifying me of the need for an additional $154 dollars in shipping charges. The order placed was for over $200 dollars and qualified for the free shipping. It was understood that several parts that could be ordered would qualify as over sized, thus inuring additional charges. In this order no part was over sized. The largest component was a plastic skid plate which is by no means heavy or over sized. After giving Partzilla a chance to correct their stance on the issue an option was given to them to remove the supposed over sized item and refund that amount plus tax. Partzilla chose to forgo this option and only left the option to cancel the order with a full refund. It is currently unknown if a refund will come through. I have lost several weeks of time with no compensation. This company institutes the common bait and switch by allowing consumers to believe they are getting one thing and then try to scam customers out of additional funds for shipping. If Partzilla wishes to continue the use of advertising free shipping on orders over $149 dollars than guidelines of exact weight, and or measurements need to be posted for full transparency to notify customers of what components will be charged an additional fee, several weeks after the order has been placed.

I placed an order for a Michellin City Grip 110/70/11 tire for Vespa on April 27, 2023 paying with Paypal. Partzilla reference: [protected].
My shipping details:
Juancho Dimaguila
6688 Bristle Falls St
Las Vegas Nevada 89149
I can't get an updated order status other than "shipped".
I tried "contact us" and sent a message 2days ago, I have not recieved an answer. I tried online chat, sent message. No response other than an automated one that says we will get back to you.

[protected] is my order number.. I ordered on 6/20/22 and never recieved the item, cant get in touch with anyone about my refund.. I'm not gonna wait over a month for a part.. Part was on backorder, I patiently waited while the backorder date kept getting extended... I am now at the point that I want a refund..

[protected] - HOOD-CENTER,BLK was the item ordered

Part was Subtotal: $24.89

Shipping & Handling: $11.95

Tax: $2.21

Total: $39.05

Ordered parts from Partzilla and after waiting 3 weeks they sent the wrong parts. I go to their website to return them and got a notice that I needed to call instead. Well the wait time was 3 hours and 45 minutes. Who in the hell is gonna wait that long on the phone. I tried the online chat, same thing. They have no email contact and make it impossible to get ahold of them. I’ll never use Partzilla again and I guess I’m out $80. Buyer beware, Partzilla sucks.

You sent me defective oil filters that nearly killed me. Im contacting my attorneys to see if i can sue for negligence and reckless endangerment. Last night after changing my oil and filter (emgo brand), The new filter shot off my bike on the freeway and got oil on my front and back tires. I thought i had must have double gasketed the filters but after pulling the old filter out of the trash i see that it was not in fact my fault and that emgo sent me a defective filter, and that the threads arnt long enough to properly seal to a Kawasaki vulcan (although partzilla claims it is the original Kawasaki part that comes from the factory). Im contacting my business attorney now (Charles Rowe) to see if i have a case against partzilla and emgo.

TO MANAGEMENT: We are VERY dissatisfied with your service and lack of customer support regarding this order, It has taken over 2 months for this order to be in stock, you received over $2600.00 back when the order was first placed 8/22/2018, your shipping cost blow out by another 200% or more after shipping was already calculated and paid, And you cancelled the order 3 days after all parts were in stock.
the refund was over $400.00 short on what was paid, And on re entering the order most of the parts have a price increase.
Sorry but cannot do business with this type of standard service, Because this job has been quoted to the customer base on your costing including shipping you have created a loss for our business for over $2500.00.
As we have a close relationship we most small engine workshop in the state of south Australia as we have been running this for over 30 years and supply to local government departments we will not recommend any to this kind of business practice via social media and internet forums
We will not be completing this order as we have tried to come to some arrangement but you are not interested in what has taken place.
BAROSSA & NORTHERN HILLS SMALL ENGINE SERVICE.
PROP: M A ZANKER
11/16/2018
file no 2315

Ordered a part that, according to their website, appeared to be on-hand so I purchased it. A few days later, received an email that there was a delay of a few days. Okay, I can deal with it. The new shipping day comes and goes. Nothing. I contact Partzilla. They don't have the part and don't know when it will come in. Well that would have been good to know before ordering, right? I ordered the merchandise February 24, now they tell me the part won't be available to ship until March 25. Now that really would have been good to know before ordering. I told them to cancel it but get no response from customer service. They suck big time.

I have ordered some parts from www.partzilla.com website and they said that it was free shipping. About two weeks later I received a call and was told that I need to pay for shipping if I want to get my order!
I asked Partzilla what was going on and they said that my package was too heavy so they had to charge me a shipping fee. They refused to cancel my order so I had no other choice and paid. I will never buy from this cheater site again!

I ordered car parts from the company www.partzilla.com, but these jerks shipped me wrong ones. I contacted the customer services and asked to change it, but the rep refused. He told me that it was only my mistake; therefore they weren’t responsible for this. The company turned to be really unprofessional and bad, so better avoid them. And share your views.