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Party City
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1.4 172 Reviews

How responsive is Party City's customer service?

11 Resolved
145 Unresolved
Very poor 🤒
We don't know much about how Party City handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Party City and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Party City party planners reviews and complaints 172

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Newest Party City reviews and complaints

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T
10:57 am EDT

Party City broken tooth from gumball

Hello,
I would like to start by saying that I utilize Party City a lot and have never had a complaint until now.

Having said that.

My co-worker threw a party for her daughter and purchased many items from your Roseville location on 5 Star Blvd. One of the items purchased were gumballs. When I bit into one, it broke my left molar, requiring me to have an emergent root canal.

As these were for children, it is very concerning to me that it broke my tooth.

While I am not interested in pursuing this, I do believe that compensation for the dental work is appropriate.

I am happy to provide the receipt from my dentist detailing the charges. Please do not hesitate to contact me.

Thank you.

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D
6:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Party City no shipping information or answer at customer service

Hello,

I ordered a costume last Tuesday and received a confirmation email but since then, no other emails stating the status of my shipment/ETA. You can't even track online or get through to customer service because it's all automated.

I would like to know if it will ship out this week because if not, I would like my money refunded.

Please have someone contact me ASAP at [protected] or email at [protected]@hotmail.com.

Thanks,
Dolly

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A
8:00 pm EDT

Party City helium tanks

Hi there I wanted to put in a complaint ... I recently went to put in a big order for balloons and was told due to the helium shortage that they were not taking orders, that is fine, I processed to order 3 disposable tanks and a 100+ balloons well on the day of the party I blew them all up and to my disappointment with in 2 hours all the balloons were on the floor, I was and am very unhappy with this and the fact is my 2 year old was in tears because of all the balloons were on the floor before any guest arrived

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Update by Aimee Barker Burke
Aug 12, 2018 8:01 pm EDT

Hi there I wanted to put in a complaint ... I recently went to put in a big order for balloons and was told due to the helium shortage that they were not taking orders, that is fine, I processed to order 3 disposable tanks and a 100+ balloons well on the day of the party I blew them all up and to my disappointment with in 2 hours all the balloons were on the floor, I was and am very unhappy with this and the fact is my 2 year old was in tears because of all the balloons were on the floor before any guest arrived

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10:31 pm EDT

Party City the employee

We had such a bad customer experience today! The employee SHYSHY was being so rude to us. We asked for help for a piñata and she rolled her eyes on us cause she was busy talking to another employee. And when it was time for us to pay she was blocking the lane to pay so other customers decided to go the other way, when she saw their was a line she stood up and open another register and told us the line is over their, I was like hello you were blocking the line, all her stuff was everywhere in the floor. And when it was our turn to pay she closed her register and went to the other employee and started talking to her. What kind of employee is she? If she didn't want to help us, then hello she should not work there at all!

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Update by Nellie5
Jul 26, 2018 10:32 pm EDT

Some employee there are so rude

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L
12:07 pm EDT
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Party City poor customer service

There is no return policy posted anywhere in the store so I went to the cashier to ask him about your policy. All he said was 30 days and stops.
I bought a few items.
I went back to return some items today. I was shocked when the cashier told me the items are on clearance so I cannot return them.
I told her that I asked this past Saturday and I wad never told about that I couldn't return clearance items.
She did not apologize. Instead she accused me of not wanting to spend a few bucks.
This is very bad customer service. I am assume that they are not trained well. For a company that has many stores, I expected more.
Why is the return policy not posted anywhere in the store?

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A
11:51 am EDT
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Party City employees

The party city in Clark NJ has kept a line of people waiting for balloons for over an hour. We each have parties to get to and have been waiting for balloons for hours. When bringing this to their attention, the employees are rude and disrespectful as the talk badly about you in front of you. It's disgraceful. I should not have to wait over an hour for balloons that should have been ready hours ago for pick up. I should not have to pay for poor service and rude employees.

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J
3:48 pm EDT

Party City patriotic american flag shirts

I've been going to this party city for over a week and calling about their shirts and they say they don't have them out yet I told them the Menifee store has them out already and they were rude enough to say well then you can go there and get them and when I asked about the shirts they always say we don't have them out yet they're still in the back in a box.

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4:18 pm EDT

Party City government help manager didn't help

I worked at party city a year ago and my manager had put in the wrong digit for my social and took TWO moves playing phone tag with me. I'm very fustrated because I wasn't able to submit my taxes. Because of his careless mistakes. He was very careless and not responsible he could have given me hr number and email but instead took it upon himself. I had called and he was out of town so I understand. Later he told me my number was incorrect .
WHICH wa as a lie because I made sure my number
Was correct and I called multiple times that week. We played phone tag for two months. Then later told me he had called me. Which I didn't receive those calls. When I would there he would kiss up to high management. If it benefits him he would do it.
This is government related and affects my family financially.
I also stated that I couldnt access my ADP. And he forgot to mention that to the hr provider and they fixed my social but I cannot resend my take form with no access to the account.
Please contact as soon as possible.

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C
12:28 pm EDT

Party City employee (cassandra)

I went to the store 3 days agop. ago to print a banner for my daughter prom. I asked the cashier how do I work the printer she said it disentangle work. I asked if there was another store near by she said watching. I asked if she can call she said no you have to call your send. I asked did she gave the number she said no google it. I said the store don't communicate she said no abd walked away. Very rude. My daughter was in line I was still by the print nachine I walked up to my daughter and said let's go the printer nit working. She said wait the girl is talking about you calling you profanity names because you asked her to call the store. The cashier had know knowledge that the lady in line was my daughter and witness her talking badly fir no reason about her mom because she was pointing at me to the other cashier. Short black guy. I asked for a manager he cane out said he didn't know why she said the machine didn't work because it dies " he help ne with the banner " he also says he didn't understand why she would not call the store because we do assist customers when asked to calll another store. I'm very upset and so is my daughter. Her behavior is nit acceptable and should not be tolerated.

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11:49 am EDT
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Party City cashier

Went to party city at 9:30 AM in the morning King to see about a banner the young lady was very rude and disrespectful she can't leave there over two hours then the manager came over I was speaking to him she was very rude and she called me a liar in front of the manager and while I was talking to the manager she started talking to me and I said to the manager you need to please ask her to be quiet which he didn't do so I said to him excuse me I said to her don't be so damn disrespectful to my speaking to you are speaking to the manager and I said to him is the kind of people you want working for you because she's very rude and disrespectful

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A
9:39 am EDT

Party City service; did not honor discount & free ship

I am a frequent shopper at Party City in Livingston NJ. I create fun centerpieces for all types of occasions. Going into your store last week proved very disappointing. I asked for a manager to help me find some items for 1 year old birthday centerpieces. The theme is CandyLand. The candy aisle was lacking in the quantities for many of the items I needed. The manager was unfortunately no help at all. She had no time & did not know her stock. She told me to order online & that she could not help me with the order. Some items that I needed were in store & not online so I needed to purchase from both places. My dilemma was that you were running a coupon for 30% of $150 which I easily spent between both places but could not get the discount because each purchase was under $100. The add also had a code for free shipping at $39 which I also did not get on my order. The order also said free ground shipping on orders placed in store but she would not take my order. I prefer to deal with local stores vs online sites if I find a good coupon that replicates the prices of less expensive online stores. I am very unhappy with this latest experience in your store & am strongly considering taking my business elsewhere.

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B
2:07 pm EDT

Party City unethical behaviour

I just visited the Woodbridge, VA location (store 186) at 12:39 EST on 5/11/18 and was blown away by my experience there today. Upon checking out, I signed for my credit card purchase and a receipt failed to print. The computer screen read 0.00 balance due, so the cashier called the manager on the phone in the back, who told her that I didn't pay and needed to pay for the transaction still. Very confused, I quickly pulled up my bank app on my phone and showed the cashier where the pending charges had gone through to my bank so clearly the transaction went through and I had paid. The cashier agreed and called the manager to the front of the store. When the female Hispanic manager came to the front - she just kept insisting that I needed to pay again and repeated that the transaction didn't go through. I agreed to pay a 2nd time, if she could give me a receipt for cancelling the charges that were pending or some type of paperwork showing the transaction would be cancelled and reversed and the manager refused to. She had a computer printed copy of my transaction in her hand. At this point, I explained to the manager, that if the charges never reverse - how do I get it fixed without a receipt to come back with and she said she could not help me but insisted again that I needed to pay a second time. I refused to pay a second time without some type of evidence that I can resolve the first charge. I explained to her that she had a problem then and she said she did not have any problems, so I asked her to call the police because I believe she is committing theft and rather than call the police she called her supervisor and partially explained the situation, she clearly left out the part that I just wanted some type of paper trail because once I walk out the door, no one will help me without a receipt. Both the supervisor and the manager were unwilling to provide me a receipt or documentation showing me the first transaction (#49 register #1) would be cancelled therefore I could make the 2nd transaction. Again, I requested the police to be called then suddenly my receipt printed and so clearly my transaction went through and it would of gone through, so I would of been charged 2x and had no receipt to resolve this issue. I tried to explain to the manager that refusing to provide me a receipt (even hand written explanation with p.o.c) was very poor business practice and she said it was company policy. Although, I have a hard time believing it's a company policy - I am lodging my complaint with the company. What company doesn't provide receipts or point of contact information for a customer to return and resolve issues. Everything about being asked to pay twice and being refused a receipt is sketchy. I couldn't even decide not to purchase the items from the sketchy manager because my card had already been charged - I couldn't leave or they would call the police.. meanwhile I kept asking for the police to come ATLEAST then I would of had a paper trail of the issue so I could get it resolved. Please think this through - REGARDLESS if it is company policy or not - in this day and age - really?

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Update by Beri Vayer
May 11, 2018 2:08 pm EDT

I attempted 7 times from a PC laptop and iPAD to send PartyCity this complaint directly and their webpage for contact us goes to a error page with no other way to send the information so this is where I posted it.

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RetailDefender1234
, US
Oct 03, 2018 7:32 pm EDT
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You do realize when a transaction doesnt go through - on there end it says transacation in progress. Without it being posted - there is no way they can physically print or give you an actual copy of a cancelled transaction. I’m pretty sure if you were charged twice - The store would research and refund the second charge. On your bank app it shows a pending transaction. A pending transaction means a vendor has requested payment for your bank. It does not mean your bank has payed or you have been charged. So before making a complaint or acting irritate understand the situation with a calm head.

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V
7:17 pm EDT
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Party City your employees

I and my family went to one of your store yesterday and all your employee are very snotty and rude they also followed us all over the store like we were stealing and even followed us to the check outs where I was going to pay my over $100 in merchandise that we bought they single us out just because we were Hispanics they did not follow there own color just us which was uncalled for then I called to ask the name of the guy that was following us and the girl but they question me first and then they finally gave the guys name because I told them I was reporting to Corp office.

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Update by Velma Hernandez
Apr 22, 2018 8:10 pm EDT

@Careareafea I am still reporting the man that was following me around. I am going to make sure that he is fired. Even if I need to lie and say he was hitting on me. Even if I have to lie and say he tried to feel me up. I will whatever it takes to get him fired. I hate white people. They are all racist. Even children are racist. I hope if he has children that his kids die from cancer. That is how much I hate him. He deserves to have his children die from cancer and watch them suffer.

I did not write this you did please leave me alone

Update by Velma Hernandez
Apr 22, 2018 8:03 pm EDT

The stupid person is who do you think you are calling me stupid and that my mom did'nt raise me right if you were so smart you would not be sticking your noise in my business so I don't wish to continue this conversation stay out of my business ...

Update by Velma Hernandez
Apr 22, 2018 7:42 pm EDT

First of all who is this because I am reporting you to the Corp Office Tomorrow.

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Terrie Cloth
gggg, US
Apr 22, 2018 10:44 pm EDT

You are being called stupid because you are playing the race card without proof. You are being told you were not raised right because you are playing the race card without proof. Whether you posted that comment about wanting the child to die from cancer or not, your playing the race card without proof is stupid. And if you are going to do that why should anyone believe anything you say. You sound uneducated which is probably why that user called you stupid.

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J
12:49 pm EDT

Party City multiple balloon orders/location complaint

I purchased multiple items for a birthday party in February and had an issue with the balloons. I ordered two gliders, a Thomas the Train and a Minnie Mouse, along with the 5 pack of pre packaged foil balloons for each. Upon leaving the store the biggest Minnie balloon (non-glider) popped and I had to go back in and have it re-done. During the birthday party the Minnie glider started to deflate and the largest Thomas balloon (non-glider) popped.

At the beginning of March I returned to the same location to place an order for a baby shower. I scheduled a Saturday pick-up for 2 weeks later because Sunday's hours wouldn't have given me enough time before the shower. I ordered a Scooby Dio glider and 4 latex balloons with extra helium to make them last longer. The following week of my original order I went in to add more balloons to the order. I saw a Scooby Dio glider sitting on the coubter. When I asked to add more to the order they told me that I didn't show up the Saturday before and had popped all the balloons. They wrote me down as a no show, however I didn't receive a phone call or anything. I proceeded to go over my order again and was ensured that Scooby would be fine sitting there for 2 weeks and that if he deflated he would be fixed no problem. I went in this past Saturday evening at 7:45 to pick up a foil baby shower balloon, 4 latex balloons and a Scooby Dio glider. I was informed that Scooby had popped and they didn't have another one. I never received a phone call that anything happened nor did the store order a replacement one. When I asked about it and complained I was told the closest store that had one was 30 minutes away (they would have been closed by the time I got there). When I asked what this store was going to do I was told they could refund the Scooby balloon. I told them I wanted all of my balloons refunded because this was unacceptable.

I have now had multiple issues with this one store and I will not return. I attempted to call Monday to speak with someone at corporate and was informed I needed to submit an email. I would like a follow up as these instances are unacceptable.

Thank you.

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8:42 am EST

Party City store customer service

Store # 963, day before my son BIRTHDAY I came to the store half before close and picked up a balloom and I asked lady to put air on balloom and lady refuse to do it bc she said 30 minutes before close she said she couldn't do it I asked her why is only one balloon and I told her it was for my son birthday I don't know is bc she didn't like my accent she wasn't helpful at all. Next day I went again to the store which is far from where I live spending gas on my car I asked for manager who was only said sorry I would talk to her and nothing only said sorry. This store is 25 miles from where I live. Very disappointment with your customer service.

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9:32 pm EST
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Party City party city commercial making if of gluten free people

I don't appreciate Party City making fun of gluten free people in your recent commercial. I saw it while watching Food Network tonight, Monday, Jan 22. You don't mind taking money from gluten free shoppers. The commercial stated that the actor had made something for a gluten free girl like it was weird and a bad thing. You need to apologize and recognize! I have Celiac that is a miserable, life altering, and I didn't ask to be sick! We are just like everyone else who likes to have fun but we have to work twice as hard as those without Celiac. There are many people like me and we still like to eat and party. We are robbed from many situations because of this attitude and life threatening illness. Absolutely unprofessional. I won't be buying anything from Party City again.

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8:05 pm EST
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Party City the poor customer service I received

On 1/18/2018
I went in to party city at 1500 Rockville Pike, Rockville, MD 20852. I was making a return of a few extra items that I had bought for my son birthday party on 1/20/2018 in exchange for other items that I needed more of for the party.
EVERYTHING I was returning I had a receipt for. The lady that was assisting me was very nasty. She begin assisting me then walked off and did a whole another transaction. She told me she was not taking two of the items back that did not have a barcode but where on the receipt and in oringal packaging. I explained to her that was not my fault I have a proof of purchase and I don't need the item. She slide the item back across the counter and said she wasn't taking it.
I kindly let her know that I will bring everything that I have bought back and go elsewhere and her exact words where "bring it back she doesn't care" When I notified her that I would be contacting your cooperate office she then decided to go get the same items off the floor and scan it. I asked her for her name and she tried to cover her name tag finally I was able to get her name (Krin)
This is the second time I have been to this store and received poor nasty customer service.

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4:57 pm EST

Party City cancelled online order

I made an online order today and my credit card was approved then a few hours later they cancelled my order saying it was high risk. I ordered birthday invites for a 7 year olds party, how is that high risk? Seems like you closing stores is high risk, since that's why I had to order online. I want to be able to order my daughters invitations and party favors. The order # is [protected]. Thanks!

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12:13 pm EST
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Party City to make a complaint about customer services at store 531

At 12:36 pm on December 24, 2017 I went to party city to buy my Christmas items. When I finished I went to the cashier a black lady that was talking with another employee about the manager only take young Latina's because he can do whatever and the man employee ask her if his wife know about it. She said "I don't know because we are on 2017 almost 2018 and maybe the wife know that he is cheating with employees" and that is the reason the manager like Latina's employees... I was quite listing and I ask if I can pay and she with strong actitud said: " wait I have to do one thing at the time" when she finished with all my items she ask me for my email I said [protected]@gmail.com and she screaming to me and said: "excuse me" and I said again: [protected]@gmail.com she staring making a joke to the employee that was not English that I spoke and the man said that he only can get blue and she said that's the reason I said "excuse me"... I said: "you only have to say repeat please" she look at me like she want to fight and give my bags and after that she said: this is tour receipt man have a nice day and said that thank god that she change because it's to much that she has to hold... and I take all my bags and don't said anything else...
Wow! Was really bad experience that I never had been in my life with a aggressive customer services and saying discrimination about young Latina's. Was really bad experience in Christmas Eve...

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2:24 pm EST

Party City store management

Greetings! My name is Lis Young and I am the Business assistant to St. Gabriel Catholic Elementary school. I'm sending you a complaint on behalf of our Breakfast with Santa committee volunteers Heather and Colleen.

On Saturday, December 3, 2017 both Heather and Colleen went to do their shopping for our annual event Breakfast with Santa fundraiser at Party City store located on West 33rd Units 3-9 Chicago, IL 60608 TEL [protected].

The school Principal Mr. Steve Adams gave them a blank check made out to Party City with a letter of the Santa event information and a tax exempt letter from the Illinois Dept. of Revenue. This two letters are helpful documents to let managers know that this items are for our event not for personal use...

Heather and Colleen provided this information at checkout. However, your store manger Marisol didn't accept the personal check made out to Party City and did not provide a reason to why she was not accepting the check and according to both Heather and Colleen Ms. Marisol was very rude and unprofessional.

The purchase was made, and Colleen paid with her own personal credit card. Please know that my reason for this email is because both ladies were embarrassed and felt like Ms. Marisol didn't represent Party City Corporation in a business manner. Both Heather and Colleen are very good school parents and we are very grateful for both ladies in volunteering their time and effort to fundraise for our school.

Also, to avoid further unpleasant future visits to a Party City store can you please provide and explanation about Party City store policy not accepting business check for a fundraiser event?

Thank you for your time, and I hope to hear back in regards to this email.

Lis Young
[protected]@stgabrielchicago.com
www.saintgabes.com
[protected]

p.s. Please note I'm attaching supporting documents in regards to our fundraiser event and a copy of the store receipt.

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Party City In-depth Review

In summary, Party City website is good place for find many party supplies. It is not perfect, but has many things to offer for people who want make party. Here is detailed review of different aspects of Party City.

Website Navigation and User Experience

  1. Ease of Use: Website is easy for navigate. Categories are clear and search function works good.
  2. Website Design and Layout: Design is colorful and fun, very fitting for party store. Layout is simple, not too cluttered.
  3. Mobile Responsiveness: Site works well on phone. It adjusts to screen size, so shopping on mobile is not problem.

Product Selection and Variety

  1. Range of Party Themes: Many themes available. From birthdays to holidays, they have lots of choices.
  2. Availability of Sizes and Custom Options: They offer different sizes for costumes and some custom options for other products.
  3. Seasonal and Trending Items: Party City is good for find seasonal items. They update stock for things like Halloween and Christmas.

Product Quality and Authenticity

  1. Durability of Products: Some items are for one-time use, but they hold up for the party duration.
  2. Quality of Materials: Quality is okay for price. Not luxury, but not bad.
  3. Party City has many licensed and branded items: Good for fans of specific characters or themes.

Pricing and Value for Money

  1. Comparison with Competitors: Prices are competitive. Similar to other party stores.
  2. Discounts and Promotions: They have sales and discounts sometimes. Good for save money.
  3. Bulk Purchase Options: Good for big parties. Buying more can save money.

Customer Service

  1. Responsiveness to Inquiries: They respond to questions, but sometimes take time.
  2. Knowledge and Helpfulness of Staff: Staff is usually helpful and knows about products.
  3. After-Sales Support: If there is problem, they help, but process can be slow.

Online Shopping Experience

  1. Checkout Process: Checkout is straightforward. No complicated steps.
  2. Payment Options and Security: Many payment options and site is secure.
  3. Guest Checkout Feature: You can buy without making account. This is convenient.

Shipping and Delivery

  1. Shipping Options and Costs: Different shipping choices, but costs can be high for faster delivery.
  2. Packaging Quality: Items are packed well, not much damage during shipping.
  3. Delivery Timeliness and Tracking: Delivery is usually on time and tracking works well.

Return and Exchange Policy

  1. Clarity of Return Policy: Return policy is clear on website. Easy to understand.
  2. Ease of Making Returns or Exchanges: Process for return or exchange is simple, not too much hassle.
  3. Refund Processing Time: Refunds take some time, but they do happen.

Customer Reviews and Feedback

  1. Authenticity of Customer Testimonials: Reviews seem real, not fake.
  2. Overall Customer Satisfaction: Many customers are happy, but some are not.
  3. Response to Negative Reviews: They respond to bad reviews, try to fix problems.

Loyalty Programs and Customer Incentives

  1. Rewards Program Details: They have rewards program. You can earn points for discounts.
  2. Membership Benefits: Members get special offers sometimes.
  3. Exclusive Offers for Repeat Customers: If you shop a lot, they send you special deals.

Community Engagement and Social Responsibility

  1. Company Involvement in Local Events: Party City participates in local events sometimes.
  2. Sustainability Efforts: Not much information on this. Could be better.
  3. Charitable Activities and Donations: They do some charity, but details are not clear.

Overall Shopping Experience

  1. Summary of Pros and Cons: Pros: wide selection, competitive prices, good website. Cons: customer service can be slow, shipping costs.
  2. Recommendations for Different Types of Party Planners: Good for both small and big parties. If you plan ahead, you can find good deals.
  3. Final Verdict and Rating: Party City is solid choice for party supplies. I give 4 out of 5 stars.
How to file a complaint about Party City?

### How to File a Complaint with Party City on ComplaintsBoard.com

1. Log in or Create an Account:
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Party City in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Party City. Include key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you seek.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Party City on ComplaintsBoard.com.

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Contact Party City customer service

Phone numbers

+1 (800) 727-8924 +1 (800) 477-4841 More phone numbers

Website

www.partycity.com

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Use this comments board to leave complaints and reviews about Party City. Discuss the issues you have had with Party City and work with their customer service team to find a resolution.