Party City
reviews and complaints

On 1/18/2018
I went in to party city at 1500 Rockville Pike, Rockville, MD 20852. I was making a return of a few extra items that I had bought for my son birthday party on 1/20/2018 in exchange for other items that I needed more of for the party.
EVERYTHING I was returning I had a receipt for. The lady that was assisting me was very nasty. She begin assisting me then walked off and did a whole another transaction. She told me she was not taking two of the items back that did not have a barcode but where on the receipt and in oringal packaging. I explained to her that was not my fault I have a proof of purchase and I don't need the item. She slide the item back across the counter and said she wasn't taking it.
I kindly let her know that I will bring everything that I have bought back and go elsewhere and her exact words where "bring it back she doesn't care" When I notified her that I would be contacting your cooperate office she then decided to go get the same items off the floor and scan it. I asked her for her name and she tried to cover her name tag finally I was able to get her name (Krin)
This is the second time I have been to this store and received poor nasty customer service.

I made an online order today and my credit card was approved then a few hours later they cancelled my order saying it was high risk. I ordered birthday invites for a 7 year olds party, how is that high risk? Seems like you closing stores is high risk, since that's why I had to order online. I want to be able to order my daughters invitations and party favors. The order # is [protected]. Thanks!

At 12:36 pm on December 24, 2017 I went to party city to buy my Christmas items. When I finished I went to the cashier a black lady that was talking with another employee about the manager only take young Latina's because he can do whatever and the man employee ask her if his wife know about it. She said "I don't know because we are on 2017 almost 2018 and maybe the wife know that he is cheating with employees" and that is the reason the manager like Latina's employees... I was quite listing and I ask if I can pay and she with strong actitud said: " wait I have to do one thing at the time" when she finished with all my items she ask me for my email I said [protected]@gmail.com and she screaming to me and said: "excuse me" and I said again: [protected]@gmail.com she staring making a joke to the employee that was not English that I spoke and the man said that he only can get blue and she said that's the reason I said "excuse me"... I said: "you only have to say repeat please" she look at me like she want to fight and give my bags and after that she said: this is tour receipt man have a nice day and said that thank god that she change because it's to much that she has to hold... and I take all my bags and don't said anything else...
Wow! Was really bad experience that I never had been in my life with a aggressive customer services and saying discrimination about young Latina's. Was really bad experience in Christmas Eve...

Greetings! My name is Lis Young and I am the Business assistant to St. Gabriel Catholic Elementary school. I'm sending you a complaint on behalf of our Breakfast with Santa committee volunteers Heather and Colleen.

On Saturday, December 3, 2017 both Heather and Colleen went to do their shopping for our annual event Breakfast with Santa fundraiser at Party City store located on West 33rd Units 3-9 Chicago, IL 60608 TEL [protected].

The school Principal Mr. Steve Adams gave them a blank check made out to Party City with a letter of the Santa event information and a tax exempt letter from the Illinois Dept. of Revenue. This two letters are helpful documents to let managers know that this items are for our event not for personal use...

Heather and Colleen provided this information at checkout. However, your store manger Marisol didn't accept the personal check made out to Party City and did not provide a reason to why she was not accepting the check and according to both Heather and Colleen Ms. Marisol was very rude and unprofessional.

The purchase was made, and Colleen paid with her own personal credit card. Please know that my reason for this email is because both ladies were embarrassed and felt like Ms. Marisol didn't represent Party City Corporation in a business manner. Both Heather and Colleen are very good school parents and we are very grateful for both ladies in volunteering their time and effort to fundraise for our school.

Also, to avoid further unpleasant future visits to a Party City store can you please provide and explanation about Party City store policy not accepting business check for a fundraiser event?

Thank you for your time, and I hope to hear back in regards to this email.

Lis Young
[protected]@stgabrielchicago.com
www.saintgabes.com
[protected]

p.s. Please note I'm attaching supporting documents in regards to our fundraiser event and a copy of the store receipt.

I was recently at party city and I encountered a rude worker. Destiney is what I believed her name is . I asked for a certain amount of balloons to be blown up and she had lots of attitude about doing it Yet it is her job. Instead she wanted to socialize with her co workers .. Then when she finally proceeded on blowing up my balloons she took her slow time with them.. thinking I was going to say forget it and leave.

Cashiers are always on their phone! i live in harlem and the closest party city that has tableware in the color brown is in long island city. I was shopping for an occasion and my theme included brown cutlery and napkins. On sunday nov 26, the cashier forgot to hand me the most important items... My brown cutlery and napkins! due to being on her phone half the time she was checking me out. She was also not wearing a nametag but luckily the cashier next to her said her name (stephanie) i have never received such disrespect in a store. Whomever may be the manager of this location... Please tell your cashiers to have more respect at the registers and for your customers. I did not wish to come back to this location after an hour train ride back to manhattan. Worst experience ever.

Party City management or whoever recruits employees,
please, train your staff how to talk to customers. Some of them are very rude for no reason. I understand that we are people and sometimes we are in a bad mood, but for god's sake why the hell they behave like it's everybody's fault?
I received an item in the wrong color, I called to find out what I have to do and how to exchange. The representative told me that he thinks that the pink color is better than what I initially ordered and there's no point in changing it.
Oh god, who the heck cares what you think about my choice? I want you to tell me what to do, I don't need advice! He didn't let me finish and hung up on me. Beautiful.

On November 7 I returned $52.48 worth of unused and unopened items to the Bristol, TN store #902. I am yet to receive my refund to my debit card. I called the store and they said once they complete the transaction it's out of their hands. My bank said they have no sign of i5 and I even got a print out of my account. Nope, it's not in there. On November 14 I called home office to file a complaint and I am yet to hear anything. No one has called me. I'm giving them till November 21 and if they havent given me my refund or contactes me to get this fixed I'm going to be so furious. Tell me why you can immediately take it out of my checking account but you can't immediately put it back. I shop at Party City a lot for our school and our church but I'm not anymore. Especially not until I'm refunded my money.

Today I went with my kids to buy costumes . I wasn't feeling good suddenly I feel dizzy I can not even stand up. I want go home my Son start cry, he want buy. Line was very long. I requested to Jessica who was working there I said I am dizzy can you help me please to buy costumes. I can not standup more. She was very rude. Jessica stated you can sit but I can't cut the line, but I can call 911 for you, I request again she said I can call Ambulance for you. Her way of talking is not good. Party worker need to be improve good customer services They are not respecting the customers.

I bought a red cape and went to return it an hour and 15 minutes later. I was told I could not due to your Halloween return policy that was not made aware of. If was I would not have bought the cape. The cape never left the package or my car for that matter. My wife had already bought me one and I was unaware. I went in to return it an hour and 15 minutes later was denied and the manager was not helpful. Didn't even leave from blowing up balloons. I get if I had bought the cape a week ago, I could have wore it and tried to return it, but I didn't I bought it an hour and 15 minutes ago. I think y'all policy is not great and I do not plan on using your company or referring anyone to y'all.

Came in and purchased a few costumes and half of them were missing masked. This is unbelievable. And when you call the store to tell them about they are so rude like you stole the mask. Your staff should be checking all of the things going out. The product is not cheap for so many parts to be missing. Your manager dale was very unconcerned and the young lady before that had a nice little attitude

While purchasing an order of balloons on 10-4-17 in the Centereach Party City i was incredibly unsatisfied with the customer service, particularly reguarding the cashier Peter. He was incredibly slow and refused to offer my 25% coupon without calling a manager up to validate. He began to ring up other customers while my balloon order sat and waited for nearly 15 minutes without being blown up. Extremely dissatisfied and disappointed I took my Mylar balloons to Party City in Stony Brook where they had no problem inflating them free of charge.

Went in for my 2 year olds costume i like to be early .. soon as we entered everyone was busy putting away halloween accessories or and props that was fine but what wasnt fine was noone stopped to asked if i needed help or any other customers.. In all of my 5 years of working retail customers come first you drop what you are doing and attend your customers that is what makes them come back . Never going back . Extremely bad customer service had to ask more then once for someone to stop what they were doing to help me for my childs costume. And also one costume per customer a very bad policy.

More and more often I started having issues with them, and that's a reason for me to stop dealing with this company. Because it's disappointing. They are often late and never deliver orders in time. It only means to me that they are completely unreliable and I don't have to deal with them. It took me over an hour to reach one of them and clarify the situation.
Guys, you'll lose your business if you continue working this way.

hi my name is Janine sartini I was in party city shopping on may 24th around 6:30 pm for my daughter she needed a costume for school when I went to pay it rang up as fullprice so I mentioned to the cashier it was on the clearance rack and another employee said same thing when I asked to speak to manager she was rude and told me basically tought love there is nothing she can do so I asked if someone can go in the back to do a price check and she refused so I went back there to double check what the sign said and my son who is 4 years old followed me because of the employs not wanting to there job my son was hurt a rack display (white metal) was sticking out in the aisle with nothing in it my son didn't see it and it sliced open his shoulder I would like to report the manager who was unprofessional thank you my number is [protected]

They promised fast shipping but my order arrived very late.
I bought many things from Party City and needed everything to be here by a certain date, but unfortunately shipping was very slow.
I tried to get a refund but they claimed that was impossible.
They said that in case of damaged or defective product it was possible to get a refund.
Items arrived 5 days after the party. This is absolutely unacceptable and I am extremely disappointed. Wanted to make a surprise for my son but Party City ruined everything.

I purchased these bottle openers as a wedding favor at end of march. They arrived on the 6th but I wasn't able to get to them to look at them until the 16th. When I opened the box their description was far off from the actual product. 1) the product said "minimum assembly required" I hadn't realized that minimum meant you were to take 3 raw pieces of product aka the metal opener the epoxy dome and sheet of stickers and assemble them all into a product that bares only a small resemblance to the product shown on their web site. I bought them from party city because they looked nice on their website but the product I got was the same product that I had seen on other website for half the cost. I have also sent in multiple complaints to the online costumer service that have all gone unanswered. I would like to know what I can do because there is "no returns on personalized items" even if there is a horrible description of the product online and a picture that is false represented but I cannot get anyone to answer me back.

Ship ID is [protected]

Hi there my name is Ashanna. I have been informed that someone on your site has put my personal number on their ad. I did not give permission for this to happen. I don't know what the ad is for, all I know is that it is for some type of party. I have had many calls and I suspect that it is for sexual parties. If you could please contact me on my mobile number [protected] or my email [protected]@outlook.com I would be very grateful, as I want to get my number of the site.

I sent them a message asking them to cancel my order. I felt that something was wrong when they did not reply. Party City did not reply no matter how hard I've tried to reach them. I made a mistake when I ordered from them and I needed my money back as soon as possible.
Several weeks later my order arrived.
After I received the order they finally replied and lied that they never received my cancellation request.
That was a complete lie! And of course they said "no" when I asked for a refund. Terrible site to deal with, avoid them.

I ordered something from this website PartyCity and the same day I contacted them and asked them to cancel my order. These people assured me that there was nothing to worry about and later I received a message stating my order was cancelled. But there was nothing mentioned about refund, so I contacted them again about my money and they said that they need approximately 5 business days.
One week later there was no money and they suddenly stopped replying. For about a month I heard nothing from PartyCity and then one day my order arrived. These scam artists never cancelled my order and they lied about everything. I will never buy from them again and I'm disgusted with that kind of attitude and their total disrespect!