Parts Geek
reviews and complaints

I ordered control arms for my 98 Chevy 3500, I searched for the item on their site and the ones I ordered showed up as a direct fit. When they arrived the control arms were 4 inches to small width wise and 3 inches too long length wise. Also in 98 Chevy 2500's and 3500's had torsion bars that slide into a hole in the lower control arms, the control arms that I received were set up for springs which were not an option in 98 for the heavy gvwr models.

I called to return the part and spoke with "John" who told me on the phone numerous times that when he went into partsgeek.com and put in my truck information a different part # showed up and that I would have to pay to have them shipped back since it was user error. I had already paid $50+ to have them 2 day shipped despite that fact that it still took a week and a half to arrive so I did not agree with this. I asked to speak with a supervisor. "John" put me on hold and then came back on the phone pretending to be someone else, the "supervisor". When I said you are the exact same person that I was just speaking with the background exploded with laughter and this person hung up on me.

I called back and immediately asked to speak with a supervisor. I was forwarded to "Adam". I started off by telling him what happened on the previous call, I said I don't know what kind of operation you are running over there but that is very unprofessional. Adam replied "You want to know what kind of operation we are running over here? We have been in business for 14 years, ship out over 10, 000 parts per year, and have an international customer base. Good day sir" and hung up on me as well!

This company is very unprofessional and is run by a bunch of rude child acting employees. Paid extra for fast shipping arrived slower than ground service from any other company, wrong part delivered, will not back up their mistakes, rude employees across the board. Avoid at all costs

I was supposed to receive my order at the beginning of August but nothing arrived. When I contacted PartsGeek customer service they said that they had some difficulties with the delivery and said they'll contact me back soon.
Few days later I received a call from PartsGeek support who said that my order will show up on August 5th, but that did not happen. Then they promised I'll get my stuff on August 10th and still nothing! Recently called them again but they did not pick up. Total scam! I want my money back!

On May 2, 2016 I ordered a Fuel pump push rod for a 1964 chev corvette 327 small block engine. The part was shipped on May 2, 2016 from order fulfillment center in Corona, CA 92883.

Included in the box was a packing slip referring to Package ID#9110541. It states before returning the part you must first contact a seller to obtain and MRA#, and states (see number on front of packing slip). However, on the front is a fax # only of [protected]. We have attempted to call Partsgeek phone number listed on a search of my I-phone and have called them several times, and have left messages. We have yet to get a call back.

The part was $21.75 plus postage.

On 2/18/2016 Parts Geek sent the wrong vent shade kit. Order #15-[protected]. The front vent shades fit and were installed before I realized the rear vent shades were incorrect. I called customer service and asked if I could return the rear window shades. They said they had to have the entire kit. I explained to the rep that the front shades had been installed and I did not want to remove the part fearing damage to the window channel, not to mention a new $1400 paint job. He just kept repeating "we need the whole kit". I asked for his manager and he said he was a manager and again repeated "we need the whole kit" like a robot. He obviously had no personal skills and was a poor representative / manager (if he was a manager) for the company. I will not be buying parts from this company again and I will be sure to inform as many potential customers of this negative experience.

This was the worse shopping experience I ever had! I ordered brake parts from PartsGeek online store. When I finally received my order, I found out that items were damaged. I have no idea how did they damaged things made of steel. So I went to their website and looked for a phone number, but could not find one. So I sent them a message and included some pictures of the product I received. In response, the company stated that when they shipped my order, nothing was damaged. This company is ridiculous. I'm very disappointed, they refused to refund me or send me an exchange. Just a waste of money.

This is the worse online shopping experience I ever had. I ordered a tail light for my car, immediately upon delivery, I opened up the box and found it to be completely different than what I ordered. I looked for a phone number to call and report the error but there isn't one clearly marked on the website or email. There were instructions to submit a ticket, it was down all day. Finally, when it was up and running I submitted my complaint. I included a screenshot of the product I ordered from the website and a photo of what came in the box. Please note the box wasn't sealed properly nor included an invoice. I was worried the correct product fell out!
In response, the company stated they shipped the right part, and the picture wasn't a representation. I was to read the notes on the side. The pictured tail light was the outer portion of the tail light. They sent me the inner. This company is shady. There are a lot of fine prints. I have lost money because they shipped me the wrong part, and I am paying $20 to send it back. That makes $30 in total for shipping. The least they could have done was to pay for return shipping instead they are pretty defiant and feel that its ethical to falsely advertise to consumers. Attached are photos of the web page and what was actually shipped.
I am writing to prevent other people from doing business with PartsGeek, please support other businesses. This was a waste of time and money.

On 12-22-2015 order #15-[protected] total $67.61 drafted from my account. I ordered engine mount bushings part number W0133-1851998 (according to the on line catalog)2 at $29.33 each. I received 2 engine torque rod mounts at $47.33 each (according to the on line catalog #W0133-1614334) part number on package reads as 8671633 and states engine support bracket. I then filled out a support ticket on 12-31-2015 # [protected], and a response on January 2, 2016 at 10:24 am that I received the correct part. Another support ticket on 1-4-2016 Support Ticket# [protected]. The response to this one was "This ticket does not require a response in order for it to remain closed and that came in on 1-5-2016 at 9:23 am. Another ST# [protected] on 1-5-2016 and the response was my RMA number of [protected]. I sent the parts back on 1-7-2016 with insurance total $19.32 Another ST#[protected] on 1-6-16 the response same day, the response was it has been set up for return. In the mean time I thought maybe someone just put the wrong part in the box (mistakes happen) so I reordered on 1-4-16 and received the same engine torque rod mount on 1-9-16. Not the bushings. Somewhere there is a problem with part numbers/ catalog numbers. Now I have to fill out yet another ST(which is currently down) to send back parts I did not order. I would like to be refunded the postage for both packages sent back. I have the receipt for the first one and will keep the second one for proof as well. I have pictures printed out of the parts we ordered (on line catalog) and the parts we received. We will be trying elsewhere for these bushings. This system with the support ticket (ST) is frustrating. There are times that you need to talk to someone to clear up a simple problem. I am attaching my cell number if there are any questions. Thank you Lisa [protected]

When Parts Geek sent the wrong part. I had to pay the postage both ways, then a 15% restocking fee for their mistake. So my net refund on a $37.98 wrong part was about $7, and they get to sell the part again. So it's actually profitable for them to send wrong parts. The one I got came in a scuffed and obviously pre-opened box, so they may have "sold" it several times, collecting 15% each time. When I called customer service, the first operator disconnected me right after I said hello. Then, after waiting on hold again for a long time, the second operator referred to the wrong part on the invoice and blandly insisted that I ordered a part for a car I don't own. This company is, by far, the worst online business I have ever dealt with. Forget the good reviews--if they make a mistake (and from the fine print and their return policies, they must make a lot of mistakes), you will lose most of your money as I did. There are many good online parts stores--don't use this one.

Just want to echo many of the other complaints here. Over 20 calls to their phone number (which is NOT listed on their website ... wonder why) before I was finally able to reach a human without being on hold for 20+ minutes and then being cut off. They cancelled my order because I had moved to another state? WTF? They still have my money at this point, but if it is not refunded by tomorrow, I guarantee that an official complaint of fraud will be filed.

Ordered a number of parts, sporadically arrived from various places, doesn't look they actually stock anything, just front for other warehouses. They shipped several boxes on a single tracking number, one box never arrived. They have no way to contact customer support, support emails go unanswered although they claim 24hr response. Other review sites recommend calling your credit card company and freeze the funds, they will either ignore the card company and you get a refund, or they will respond when they don't get paid.
NEVER ORDER FROM THIS COMPANY !

I placed my first order from Partsgeek (brake calipers) early in the morning of the 17th of June. It is now after noon on the 19th and I am still waiting for them to ship. On the same day I placed an order for three other parts from other distributors and one is "out for deliveryctI expect it to be delivered at any moment and the others are in the supply chain. Twenty four hours after I placed this order I placed an order for rotors for the same vehicle from Rock Auto and those parts are currently on a truck winging it's way to me from Houston Texas. I considered canceling the order and placing it with Rock Auto (which is a few bucks cheaper) but their partsgeek web site prohibits canceling orders. There is no telephone number for customer support that can be easily located on the web site. The only number that I could find was on this site. I called my credit card company and requested to cancel the transaction since it has not yet shipped because I figured that they would be more likely to get through to them. After the first 5 minutes, they came back on and said that they were still trying to get through to them and so I told them that I would hold as long as it took. They finally came back on and had a representative on line but before I could talk to him through the credit card company he disconnected. The Credit Card representative put me on hold again about 45 minutes ago and I am currently sitting on hold awaiting some kind of response from parts geek. Hopefully I can cancel this transaction before it gets too far.

In the fine print it states, "I got a wrong part, who pays for return shipping?
We do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer." When they send the wrong part, YOU pay for return shipping. Go elsewhere, as they repeatedly send the wrong part several times in a row.

I ordered two coil packs for my 2005 Mercedes SL65 AMG. One coil (UF-578) from American Standard was $844. The second coil pack (UF-579) was $811. I received one coil pack in the mail a few days later and it was a Temic coil pack and not the American Standard one. These coil packs are large objects, about 3 feet in length. A second box arrived in the mail a few days later. This was almost funny. The box was less than half the size of a shoe box and an unrecognizable item was in the box. The American Standard coil pack had an item number of UF-579. The small item they shipped was US-579. Shipping department at Parts Geek is pretty much incompetent. There is no phone number to call, you have to file a complaint through their website. When I attempted to use the website, the complaint filing system was out of service for technical reasons. Was not available for a few days. When I was able to file the complaint I did get a response with not much of an explanation, other than to send the items back. No apologies or anything. Additionally, they make you pay for the return shipment. In my case this was almost $56.00 out of my pocket for the incompetency of this company. I would never recommend this company, nor will I ever use them again. On top of all of that, they claim to take up to 30 days to refund your money. Worthless company!

I ordered a window motor for the drivers side of my classic Buick Riviera and received the passenger side, the price $55.00. I sent back that part and that cost me $13.00. I ordered the left front again and guess what? I got the passenger side again, another $55.00. Not only that it cost me $95.00 to have the mechanic pull out the old motor and tell me it was the wrong motor again. I requested a support ticket and they say that I exceeded the # of support tickets that I am offered. I'm so p-o at this point. What am I to do?

i have ordered 3 parts from Partsgeek. I typed my address 3 times i know it was the correct one. somehow they put on both of my packages the wrong address. when i try to get in touch with the company i had no answer back. i tried to call, whoever answer hang up on me several times. now i have no parts and i am out of almost $200. it is the worst service ever. i have followed the complained list and realized i am not alone by far...something needs to be done with this company.

You will want to review the returns policy for this company before you order. Prepare to pay the full cost of shipping back defective products - even when you have a warranty. Prepare to receive no acknowledgment of wrong doing, nor any credit, apology, on top of no phone number, and slow response time.

I would say though the product selection is good and cheap, I would avoid this site because you are on your own if you get a bad or defective product which just feels like a kick below the belt.

I have ordered from partsgeek twice (both recently May-June 2014) Both parts were as ordered and worked and were as ordered and for my mazda. My problem is I then receive an email that says take a survey and get $5.00 coupon that will be emailed to to me. I received the email and the code that I use is only for $15 off order $300? I have contacted partsgeek several times and I only get this response. I have explained that the email comes straight from partsgeek.com ( no other and it is not an outside web company) This is obviously a canned email because I have attempted to attach the email they sent and no matter what this is the response. So if you take the survey the coupon is not for $5.00 off next order.

r, A customer support staff member has replied to your support
request, #[protected] with the following response:Hello, Many
online sites claim to have PartsGeek.com coupons or discounts, but the truth is
we only offer coupons or promotion codes to our existing customers via e-mail.
The Parts Geek experience is based on providing the highest level of service,
while offering a large selection of the parts and accessories for your
vehicle.Current Parts Geek Promotions SAVE 15- $15 off any order
of $300.00.Thank YouParts Geek