Parts Geek
reviews and complaints

This store has been horrible to deal with. I ordered a 2007 Lexus IS 250 Inner Fender Well on November 14, 2011. Once I received the part, it didn't even come close to fitting my car. I sent the item back with delivery confirmation and it was received December 1, 2011 and it has been over 50 days and I have still not received a credit for the product. Every time I try to call the company I get a message that they are experiencing extremely high call volumes and then the phone hangs up. It doesn't matter how many times I call I still receive the same message. I have contacted their customer service department online and they keep telling me it is out of their control. This company is not very reputable. It doesn't advertise products correctly and doesn't honor it's policies. They post that a credit should be given within 30 days of the return and after 50 days I have yet to see a return. I would not recommend making a purchase from them.

After battling with Parts Geek for over a week, I give up and will take my business elsewhere. Thank goodness I did not spend money there after reading a lot of bad reports about them.

I searched the internet and found 2 Denso parts I needed for my car. The same parts are used in multiple vehicles for different prices on their website (not uncommon.) I chose the cheapest ones and called (2 hours on hold) to verify the price and part number were both current. When I tried to order the parts on the net, I was forced to choose a vehicle. This changed the price to 25% higher than what I was quoted on the phone. When I challenged this in an email I was informed there had been a price increase. In my reply to that lie they said they would honor the price but could not guarantee fitness of the part (this is for a direct match of a manufacturer's part!) The parts are still on their website today for the lower price. They just refuse to honor their own pricing.

Bought a quick strut assembly from them and it arrived with a broken upper strut mount. Not sure if it happened during shipping or lousy packaging. Either way it's not my problem. Submitted a "support request" and after waiting 48 HOURS here is the response I got from them:

Thank you for choosing partsgeek ! Our office and Warehouse are closed for the weekend and will resume Monday. During this time no ticket response will be given. Please resume your inquires on Monday. Also keep in mind if you place an order after 3pm Eastern time today, your order will not ship until Monday. Thank you !

Yep, you read that correctly, "WE'RE CLOSED"!

These people totally screwed me on an expensive part I returned. They act like they are on drugs. They do not answer the phone. They do not call back when requested. Each time I write them, they ask for more information and when I give it, they ask for more. Finally, they act like I'm not requesting an RMA, when I already got one and sent the part in. Now they say they will "Look" for the part. I've filed a Better Business Bureau Complaint against them. I also found out they have an "F" rating by the BBB.

I have two dozen pages of emails that have gone back and forth between them and I. A judge will laugh at them. They never respond. I've called them and can not get through on the telephone--even on the sales line. They don't take calls because they screw everybody over.

See for yourself.

http://www.bbb.org/new-jersey/business-reviews/auto-parts-and-supplies-new/parts-geek-in-allenwood-nj-90029510

My next step is to have my lawyer contact them, and then I'll file suit against them, and I won't settle out of court. I'll make them pay and pay for the court costs, because these people should not be in business.

Parts Geek is the worst don’t buy from them. On 06/07/2011 I ordered a part I received it and it was not the part I ordered. So after submitting a support ticket online because it’s almost impossible to get anyone on the phone, they send me a pickup ticket from UPS. I send back the wrong part and I am told that I have to pay to get the right part sent out again and I will get a refund for the wrong part sent to me. Its 07/05/2011 and I just got my refund and it is less the shipping charges. They say I am supposed to pay for the shipping, even though it was there mistake and I still do not have the part.

I placed two online orders with partsgeek.com in close sequence, within 10 minutes of each other. I found their customer service email, and asked them to combine the orders to save shipping costs. Their reply was bluntly that the don't do this. I replied to inform them of my disappointment.

I did not ask that either order be canceled, and waited for my parts to arrive - all the while with a car out of commision in the driveway. After quite some time, I received an email declaring a refund for the second order, though I had not asked it be canceled. Again, I replied to let them know of my dissatisfaction, and asked that they fill the order. When this did not happed, I placed the order again, through their normal ordering process.

After a very unfriendly and unpleasant interaction with their customer service staff, my second order of these same parts was canceled. Their customer service staff took a vindictive position with me and had canceled my order. It seems their view of customer service is not to expect dissappointment when they mess up, and fix the problem to please their customers, but rather approach the situation vindictively and with malice.

Sooooooooo, I have ordered thousands of dollars of parts from this company. The first time I returned a part they 'lost' it and would not refund my money. Ok shame on me for not keeping the tracking number for 6 months. This last time I ordered, partsgeeks web site told me this 'brand' of brake pads would fit my bimmer. I buy them and pay for shipping only to find out that they dont fit - I contact them for rma and ask them if they will pay shipping back. They told me that they would cover the shipping back but I had to pay for it out of pocket. 63 days after the products had been returned; partsgeek decided to refund my only 54% of what I actually paid for the brakes and still didn’t refund my shipping back. So needless to say I am out about $101 total - they do not have any phone support - they have 250+ bbb complaints and 159 of them have to do with refunds or lack thereof. I have asked my credit card company to investigate this further – hope that partsgeek has the same ‘prompt attention’ for my credit card company as they do me (I should have my refund in no time.) I have also filed my own complaint with the bbb in hopes that one day online purchases are not this much of a hassle. Buyer please beware.

Sent me the wrong part (not even close to what I ordered), then was vague about a refund in their email and would not pay return shipping for their error. A REPUTABLE merchant would guarantee a full refund, and would probably not force you pay shipping for their mistake. This is either blatant fraud or just idiotic business practice. I suspect both. Only 'after-the-fact' did I find this site and these eerily similar complaints.

The only way to protect yourself from Parts Geek is to abstain from purchasing from them. Once they have your money, kiss it goodbye!

I received my AAA credit card bill today.On 4-20 I paid $21.94 for a parking light. Now I am charged by Parts Geek LLC on 4-14 a sum of $ 22.84 and again of 4-14 another $22.84. I called the credit card company and they suggested that in good faith to call you people about sending me a refund for the two. Why I was triple billed, I don't understand because I only ordered 1 part and that's what I paid for last month. Now I'm suppose to pay a double fee for something I did not even order.

Ordered 4 oil filters via website on 6/29/2010 order reference# 511006 (for 2010 Nissan Rogue S). This web site requires you to select year, then manufacturer, then model. Doing so I selected oil filter and selected from the list of applicable filters noting that the one selected applied for 2010 Rogue. placed the order and some time later received them. (Note these were ordered for my new Rogue and were for future use as it is only driven approx 3, 000 miles a year) The dealer provided the 1st oil/filter change free! I was going to change the oil 4/14/2011 and realized I needed the oil drain plug gasket before doing so and decided to look on Parts Geek website for them while searching I decided to compare prices now for the oil filters I had previously purchased. The NPN oil Filter part# I was sent was not listed as applicable to my 2010 Rogue and could not find this # listed. I contacted Parts Geek via email and after their research they said they don't show the filter I was sent? further, as my order was 30+ days old they would not do anything? subsequent emails stated I shouldn't have used their webpage to order and it's my fault the parts are wrong? I should have talked with someone before ordering? It's impossible to reach someone your placed on hold 5 minutes then told call volume high press # to leave msg then next you here is contact them via online and ticket# ? at any rate I selected the filters their program listed as OEM replacements. They said they do not know what they fit? I measured the ones they sent and they are 1/2 " shorter and slightly larger diameter! All I wanted was the correct oil filters! They are fixated with the 30 day time limit as if they are relieved when that time passes and they instantly become not responsible?
They will no longer converse with me all beit email as you never can talk to a real person! They got their money and I got? not what I ordered . I will not be quiet till I get my correct oil filters nothing more and nothing less . Of course a change in their customer service policy would be nice too! How many tens of thousands of people have ordered parts using their ordering software and maybe got the wrong parts without even knowing it? Shouldn't they be responsible for the program accuracy?
I want my filters now as I'm ready to change my oil now to synthetic as the Rogue now has 3300 miles with 1500 since dealer changed!
I am James J. Maguire 71 RAY ST. ROANOKE, VA. email [protected]@comcast.net And I feel as I have been WRONGED!

Ordered a headlight lens for a 2001 Volvo S40. Box arrived with packing material, invoice and no product. Box had obviously been tampered with. Contacted Parts Geek as instructed, heard nothing for 7 days. Again contacted and asked what was the process, especially with the damaged box. No response for 24 hours and I discarded the box. Next day was contacted by Parts Geek and was told UPS would investigate. After 40 days no follow up. When contacted, was told by Parts Geek that without the box there was nothing they could do, but my their response to my comments on their poor customer service was "thanks your input has been noted". Deal with this type outfit at your own risk.

Ordered an oil dipstick & holster funnel from this website.When I went to checkout, my shipping charge was $3.45. Added a breather hose & it showed a seperate shipping charge just for the hose itself, for $7.50. My card was charged for the cost of all 3 items & both shipping charges. A week later, I receive the dipstick & funnel, but no breather hose. No explanation for my missing part on the invoice, packing slip or by email, NOTHING. So I email them after several futile attempts to contact them by phone & get a response stating that the hose was out of stock & I should look for a refund to my card by the end of the week. I emailed them back asking if I'd also be receiving a refund for the $7.50 seperate shipping charge on this out of stock item, to which they responded that I would only receive a refund of the $3.45 shipping charge if anything. Yes, they actually said "if anything". At this point, I'm just OVER it & don't choose to argue with these ###s about the 2 seperate shipping charges & decide to just wait patently for my refund. 4 days later, still no refund, but did receive an automated email telling me my refund had been processed, and guess what? Its only for the cost of the missing hose, NO refund for shipping whatsoever. Now I do realize its only $7.50 they're ripping me off, but its not about the amount, its the principle. Save your money! Its not worth a lower price if they steal your money on shipping charges for out of stock items, PERIOD!

Partsgeek.com sent me the wrong parts. I ordered front rotors, they sent me rear rotors. Hey, easy to fix, right? Let me send them back and send me the right ones. That would be ethical and good business. But they want me to pay for return shipping! Now I am looking at buying another set locally and paying for shipping. Oh and my car is in the shop already. Terrible customer service. Terrible policy, partsgeek.com!

I ordered parts from this company and they sent the wrong bumper. I did not notice their return policy states that they will NOT pay for return shipping even if it is their fault! They would send the wrong part being that it was the largest part of my order. It probably will cost $50.00 to return it. I WOULD NEVER DO BUSINESS WITH THIS COMPANY IF I WERE YOU!

I ordered a parking brake cable from them on a Saturday. The only shipping option offered was UPS Ground (see photo) and nothing else. On Sunday I received a shipping confirmation containing a USPS delivery confirmation number! I wrote them on Sunday because they didn't answer the phone and told them there was a mistake. They still sent the part out on Monday and basically said "too bad" and wouldn't do anything. I fought with them all week while USPS fumbled with the package, losing it once, finding it again, and then not delivering it. Instead they sent me a post card asking me to come to the post office to pick it up! This is why I pay extra for UPS Ground. The part was also a day late because of this. Parts Geek repeatedly made it clear they didn't care and wouldn't even acknowledge that they railroaded me into paying for UPS Ground service. Then they shipped it USPS, which is cheaper for a reason, and kept the difference. It's a very old Internet commerce scam. Charge for fast shipping, ship it with a cheaper method, say "oops!" and then pocket the difference.

Ordered some parts from the Parts Geek website www.partsgeek.com. Expected to get the parts they showed on their website, since they indicated the parts were in stock. On check out the shipping was $7.50 which seemed a little high due to the small parts I had ordered, a gasket, a grommet, a Pcv hose connector, and such. They charged me $15 for shipping after the order. Two of the parts should have been Dorman parts, but were not. The PCV hose connector never shipped and the grommet was the wrong part period let a lone not being a Dorman part. This company does not apear to be a real parts store. The simply order the parts from other stores and make their money on the shipping or something like that. They have numerous complaints with the Better Business Bureau and have an F rating. I am so surprized they are in business and have not been shut down. Buyer Beware ! They have numerous complaints on this site, and obviously nothing has changed ! DO NOT BUY FROM PARTS GEEK, you will not be satisfied.

Purchased a 2004 wheel hub assembly they sent the wrong part! This is after I confirmed before shipping that it was the correct part. Two months after returning part still no word or refund. Apperently there are others: don't do business with these people
Bbb rating
Based on bbb files, this business has a bbb rating of f on a scale from a+ to f.
Reasons for this rating include:
• 157 complaints filed against business
• failure to respond to 2 complaints filed against business.
• 4 complaints filed against business that were not resolved.
• length of time business has taken to resolve complaint (S).

Business contact and profile

Name: parts geek
Phone: [protected]
Fax: [protected]
Address: 50 south maple ave.
Suite 100
Marlton, nj 08053
Website: www.partsgeek.com
Original business start date: february 1989
New owner date: july 2008
Principal: mr. Ray henderson, ceo
Entity: limited liability corporation
Type of business: auto parts & supplies-wholesale & manufacturers, auto parts & supplies-new
Bbb accreditation: this company is not a bbb accredited business.
http://www.bbb.org/new-jersey/business-reviews/auto-parts-and-supplies-wholesale-and-manufacturers/parts-geek-in-marlton-nj-26001418

The bbb that will handle your complaint is:
Bbb of new jersey
(Trenton, nj)
1700 whitehorse hamilton sq. Rd st d-5
Trenton, nj [protected]
Phone: [protected]
Fax: [protected]
Email: [protected]@trenton. Bbb.org
Web: http://www.trenton.bbb.org

Purchased a 2004 wheel hub assembly they sent the wrong part! This is after I confirmed before shipping that it was the correct part. Two months after returning part still no word or refund. Apperently there are others: don't do business with these people
Bbb rating
Based on bbb files, this business has a bbb rating of f on a scale from a+ to f.
Reasons for this rating include:
• 157 complaints filed against business
• failure to respond to 2 complaints filed against business.
• 4 complaints filed against business that were not resolved.
• length of time business has taken to resolve complaint (S).

Business contact and profile

Name: parts geek
Phone: [protected]
Fax: [protected]
Address: 50 south maple ave.
Suite 100
Marlton, nj 08053
Website: www.partsgeek.com
Original business start date: february 1989
New owner date: july 2008
Principal: mr. Ray henderson, ceo
Entity: limited liability corporation
Type of business: auto parts & supplies-wholesale & manufacturers, auto parts & supplies-new
Bbb accreditation: this company is not a bbb accredited business.
http://www.bbb.org/new-jersey/business-reviews/auto-parts-and-supplies-wholesale-and-manufacturers/parts-geek-in-marlton-nj-26001418

The bbb that will handle your complaint is:
Bbb of new jersey
(Trenton, nj)
1700 whitehorse hamilton sq. Rd st d-5
Trenton, nj [protected]
Phone: [protected]
Fax: [protected]
Email: [protected]@trenton. Bbb.org
Web: http://www.trenton.bbb.org