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I have ordered a 2005 BMW 525i Wiper Blade Set. It took Parts Geek 10 days to ship the part to me. It seems a little slow, but I did not mind at first. Having opened the package I realized that they shipped the wrong part - Wiper Blade Set for BMW 325i. So I sent them an e-mail requesting to authorize a return of the wrong part and a refund. I sent the part back to their Return Center in New Jersey the next day. It has been two weeks since, but I have not received any refunds. I keep e-mailing them demanding my money back. They do not seem to care. I purchased a Wiper Balde set elsewhere, and opened a charge dispute through my credit card. The amount of wasted time and aggravation I experienced made me determined not to deal with the PARTS GEEKS ever again. Very poor customer service indeed!
No answer to email. And when they do answer its like they have no idea what im talking about. Don't answer the phone. They say there were technical difficulties.(what a joke this so called company is.)NEVER order anything from them. If you do you will be Very disappointed. TRUST ME. I ordered 3 parts I needed for a repair, they said they had all 3. One will not work without the other 2. So I ordered them. Then they said they couldn't get 1 but had already sent out the other 2. I couldn't use them unless all were available. Still fighting for a response. Been about 3 weeks. I thnk its time for the BBB to get involved. DO NOT ORDER FROM THE PARTS GEEK!
Found this website and the price for the parts that i needed was cheep so placed the order online, parts came in 6 working days (little slow most things that i order come in about 4 but no big deal) and the parts were wrong. I called for a RMA number 12 times and left 4 emails with no responece, (nobody ever answers the phone) finally got ahold of some jerk guy on the phone a week later. He told me that the parts were correct and i was not putting them incorretly, i told him that he could come over and show me how to install a wheel seal in a drum that i have done 100+ times as a mechanic of 20 years. He told me he did not have the time to do so and gave me the RMA number. I sent back the seals certified mail and did receive a confirmation number parts were delivered in 2 days. After over a month I still did not recive credit on my visa so started calling again moren then 15 calls and 4 emils I received my credit for parts only no shipping to me or back, if the parts are listed wrong I should get my money back for the shipping it's not my fault it's their error. So beware.