Parking Ticket Guys / Parking ticket guys - do not use them
DO NOT PAY THIS COMPANY a PENNY.
I paid them and submitted my ticket in March 12, 2015, a few days after receiving a ticket.
On April 7th, I received a Notice of Fine from the City that I did not request for a court date and I will be charged if I do not pay my ticket. So right away I tried to contact Parking Ticket Guys via Email, Twitter and Phone (voicemail as they never answer). Three days later I received an email saying they will look into it. So I assume it's taken care of. I tried again a few weeks later tried to contact to ensure that it was taken care of, and then realized they blocked me on Twitter. I finally received a call back saying if they emailed me, then yes it's taken care of.
On May 21, 2015 I received another letter from the City telling me that my fine is gone up by 20$ and if I do not pay they will send me to collections. So again I email and call. Parking Ticket Guys replied asking for a copy of the letter. I sent a scanned copy of it immediately. Over the next week I still here nothing. I email and call again and have heard nothing.
My due date is quickly approaching so I have no choice but to pay my increased fine before I'm sent to collections.
I just called my Visa company to dispute the charge, so at least I got my money back that I paid Parking Ticket Guys. But I still lost my sanity, $20 increase in fine, and all the time to try to resolve this.
Next time, I'm just going to pay my ticket and be done with it.
Parking Ticket Guys is a scam. Maybe they pick and choose one or two tickets to actually resolve, I'm not sure, but I was certainly not one of them. And at looking at the reviews here and other sites, I am not the only one with these issues.
I will be posting negative reviews and filing a complaint with the BBB to help others avoid the same headaches as me.