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Research Royal Holiday before going on your vacation to a Park Royal hotel in Mexico. There are many complaints published on the internet about this company. This hotel is part of Royal Holiday - a big chain of hotels in Mexico.
Beware, they will try to sell you a membership. They will try to trap you into becoming their member, and will offer you deals that will seem too good to be true. Do your research first, and you will enjoy your vacation later. Put in Royal Holiday complaints, Royal Holiday fraud, or Royal Holiday scams into a search engine like Google or Yahoo. You will see that they give you everything you could want, because when you get home they deliver nothing.
Travel agencies online get special promotional prices to send tourists to these resorts.
The reason the price is so low is they will try to convert you into their member. They have a great web site, give you well done books and CDs, because they are taking tens of thousands of dollars, and that is all you will get, the book and CD's. You won't get any of the incentives. And what are you going to do about it when you are in the United States or Canada? They hire collection agencies to enforce the payments, even though they always say the resorts are booked when you try to schedule a vacation.
Stay away from these resorts. I got caught in this trap and I don't want anyone to go through what I am going.
This hotel belongs to Royal Holiday. Beware, they will try to sell you a membership. Research Royal Holiday before going on your vacation to a Park Royal hotel in Mexico. If you do a search with Royal Holiday fraud, or Royal Holiday complaints you will see the pattern of deception this company practices. By going to Park Royal, or one of the other resorts owned by Royal Holiday you are stepping into a marketing trap. If you read this information first, you can enjoy your vacation and avoid the presentations, and offers that seem too good to be true. Many people are sorry now, but they were not warned. This is a warning. Travel agencies online like BookIt get special promotional prices to send tourists to these resorts. Their representatives encourage guests to attend presentations and take advantage of these offers. They must be getting kickbacks or are actually a part of the company. I don't know, I only know their prices are better than any one elses.
BEWARE of Park Royal. AVOID FREE OFFERS, they are bait.
It seems like this is a very common problem in Mexico. My wife & i bought into a Royal Elite Timeshare in Playa del Carmen. We stayed in sandos caracol resort & signed contract for royal elite. we've found out in the last few months that availiablity of resorts that we require are very limited (sales person shown us extensive range of hotels). flight deals are no better than booking myself. we enquired to stay lanzarote sandos dec 2012 the ai rate is in total $1900 for the week. i feel that this is going to be costly in the long run, not the ideal deal that was sold to us. This is a forum with more complaints about this company:
http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/
I'm in the process of calling the BBB and PROFECO and seeing what they can do. Possibly the attorney General also!
I sign the contract yesterday and went today to cancel.Went I went the manager was disrespectful and told me if I cancel I would loss my 4000 that I left for desposit. I agree that a certain amount should be deducted but not everything. Does someone know who I can talk with about this issue.
We went to Park Royal Cozumel and it was beautiful, until I got caught up in a Royal Holiday nightmare. If you go to one of these resorts, the reason the price is so low is they are going to try to get you to sign a contract in Mexico. I now know it is STUPID to sign a major expenditure contract in a foreign country. Enjoy the vacation, but don't even go to the presentation. Put Royal Holiday complaints in a search engine and read what these presentations can get you. They will offer you everything, because they don't provide ANY of the services they sell. They have a great web site, give you well done books and CDs, because they are taking tens of thousands of dollars, and that is all you will get, the book and CD's. You won't get any of the incentives. And what are you going to do about it when you are in the United States or Canada? They hire collection agencies to enforce the payments, even though they always say the resorts are booked when you try to schedule a vacation. Funny thing, the travel agencies can get you in. Only members who have already paid for the vacations get blocked out. It is a real racket. I am going through HELL to resolve this. Stay away from vacation sales, especially in foreign countries.
I am well aware of Park Royal and Royal Holiday and the way they market. Anyone visiting Cozumel, or other Mexican resorts should be warned about this before they go. There are numerous cases of customers from Crusie ships that also get scammed. Go to Squeaky Wheel complaints and put in Royal Holiday in their search box. Also visit other complaint sites about Royal Holiday. Warn anyone you know who is planning a vacation to these areas. It is sad, but they take money from families who need it for other things. They don't care. They make deals with travel sites like BookIt to get more victims to attend the presentations, serve alcohol, and offer free gifts. The same story is told over and over.
The Mexican government needs to do something to regulate this. There is a five day "cooling off" period, but countless stories document that Royal Holiday either does not put it in the contract, or honor it if it is invoked. In the United States this has to be in the contract, and initialed that the customer was warned.
Again, beware.