ParagonICCPoints deducted but promo was not applied

I booked for a Grab Taxi tonight to go to Partas Cubao and used 1050 points for a 100% off promotion. Points were deducted however, the 100% off was not applied and the driver said that we will still have to pay for the fare of 560php. Is there anyway for this to be applied now since we are still on our way or can my points be returned instead? I have included a screenshot showing that the points were deducted just now but as per the driver, he did not received any notification about it.


May 03, 2017

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