Papatek.com / Inability to respond to Customer Complaint
I ordered a replacement AC adapter for my Acer laptop. I went to the
site, purposely choosing it because it claimed to be out of California. I
placed the order February 8th, 2009.
I used papatek's site search engine and using my laptops brand series number found
what looked like the right AC adapter.
I ordered it, using my credit card and awaited its arrival.
When it came...days and days and days later I was disappointed to learn
that it was the wrong one and incompatible for my laptop.
I instantly called Papatek.com and was told that returns/exchanges could
only be dealt with via their website. Disappointed I emailed their
customer service and awaited a response. I did get a quick automated
reply from "Sophy" but could tell from the use of the English language
that it was being written by folks who do not reside in CA let alone
America. I have written "Sophy" 5 times requesting a return address and a
exchange for the correct charger. And besides being apologetic, I cannot
seem to get a return address. I then called Papatek directly again and
they confirmed that they have outsourced their customer service abroad. I
felt like Papatek concealed the truth about their outsourcing and are not
the all American company they appear to be.
According to "sophy" I am responsible for the return postage and then the
postage again on the correct charger...even though it was their site that
recommended the incorrect one. I think this is wrong. I no longer want a
replacement, just my money returned.
I emailed "sophy" again today and again asked for the correct delivery
address. If I do not hear from them again I will just return it and
dispute the charges with my Credit card company. What a waste of time and
DO NOT USE PAPATEK.COM or you will be ripped off!
Thanks for reading!!