Menu
Papa John's Customer Service Phone, Email, Contacts

Papa John's
reviews & complaints

www.papajohns.com
www.papajohns.com

Learn how the rating is calculated

1.9 224 Reviews

Papa John's Complaints Summary

48 Resolved
174 Unresolved
Our verdict: When using services from Papa John's with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Papa John's has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Papa John's. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Papa John's reviews & complaints 224

Filter reviews by rating
5
1 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Papa John's reviews & complaints

ComplaintsBoard
M
4:52 pm EDT

Papa John's pizza

Hi! Just wanted to say how unhappy I am with one of your shops. My husband called to order a pizza before 10pm, when weny to pick it up about 10.15pm they had no idea what i'm talking about. Apparently some system issue, but when my husband called the shop directly it suddenly came up. Like really? Waited another 15min plus for my order and as inconvenience I only got a dip! Seriously?
And on the top of that that pizza was so oily! Never ever had that with you guys. I'm your customer for such a long time but to be honest I don't really want to go back to my local one. Very upset and disappointed

Read full review of Papa John's and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
G
G
Gerryselondon
, GB
May 17, 2018 2:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Your branch in Elm Park, Essex gets to van deliveries a week. It is a residential area and deliveries should be from 07:30 onwards however the come before 5am most days walking up the neighbourhood twice a week. Even on the Back Holiday Monday they came at 5am! Selfish and inconsiderate. Complaints have been made to the shop on benefits occasions but they ignore us or say they've tried to sort it out but it is nothing to do with then what time the van delivers. Rubbish. It is against the law. Stop it now!

ComplaintsBoard
Z
9:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Papa John's food and staff behaviour

Hi
I ordered pizza and it was totally messed up my order. When i complained with 5 min to the store guy Ali said nothing we can do we will not refund or do replacement and either we will not send delivery man to collect pizza the way of talking was really rude no sorry no. Apologies and THIS is not the FIRST time last week they did the same i waisted my time and money. Waisted my time calling and emailing head office NO action has been made as been told you should contact the store before logging the complain online ( i did 3 times) I thought i I ordered online so better log complain online.
Anyway left messages for manager he didn't bother at all his supervisor Abdul misbehave.
Anyway i left that issue and made a new start and ordered again and this time situation was even more worse now pizza are in my fridge. Cuz they paid no attention i called right next minute.
Now i want refund back previous and this new order as well.
I been very polite and only ask replacement but to be honest it was my mistake if this franchise have no sense or responsibility ot care why should i leave my money.

Read full review of Papa John's
Hide full review
ComplaintsBoard
D
4:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Papa John's the attitude of your employee.

On April 13, 2018, I ordered a large thin crust Hawaiian BBQ Chicken pizza, cut in triangles, a personal pan, thin crust Mediterranean Veggie pizza, cut in triangles, and an order of Cheese Sticks. He said the total would be about $28.00. This was at 5:07 p.m., and the length of the call was 3:47, and I asked for it to be ready at 6:30 p.m. He said okay and that it would be ready when they got there. My husband and daughter went to pick it up and the guy said that they never received an order from me. My husband is hearing impaired, wears a hearing aid, and talks loud anyway. The guy then proceeded to get smart with him and told him that he didn't have to yell and to look at the screen and find my order. And then angrily showed him all of the tickets and orders he had done up until then. The guy never offered a solution to the problem, so they left, and we didn't get anything. Now, that made my husband mad. They said that the guy was being rude to the other customers too. This place is located in Pine Bluff, AR. In a city called Watson Chapel. I have the proof that I called on my phone. And I did place my order because I talked long enough to place one, as you can see above. The staff needs to be investigated and dealt with appropriately.

Read full review of Papa John's
Hide full review
ComplaintsBoard
L
8:18 pm EST

Papa John's the employees and the pizza

Restaurant #4530
Order # 0041
2310 Tamiami Trail Ste 3101
Punta Gorda FL
General Manager Lauren Couto
2/7/18

The employees were rude and could care less about their jobs...when questions were asked they were rude with their answers.

The pizza was the most disgusting pizza I have ever had. I was told I could not have a small thin crust pizza without having the gluten free crust...it was worse than eating card board. I tried to call the store no luck. Tried to call customer service and after waiting for 15 minutes no one ever came to the phone...the crust was so bad my dogs wouldnt eat it. There was cold sauce and very very little cheese Now I have a pizza I can't eat and no help from a customer service...no wonder their pizza is so bad and employees are so rude...$10.00 for a small cheese pizza
I could have gone to Wal-Mart and gotten 8 tinos pizzas...you guys need to do better! I want my money back!
A very unhappy x customer,
Lorraine Budlong
[protected]@hotmail.com

Read full review of Papa John's
Hide full review
ComplaintsBoard
M
7:17 pm EST

Papa John's wrong pizza order

Hi, My name is Major,
#0472. I went to my history to reorder a large 2 topping and when I ordered I noticed It said gluten free as a new selection before I checked out. I selected it and when I got my pizza it was a small. I called about it and tried to get another one but I was told it only came in small and could not get another. I didn't know.

Read full review of Papa John's
Hide full review
ComplaintsBoard
R
12:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Papa John's unethical behavior

I placed a take out order that total the amount of $180.00 by phone. When I arrived at the store (11:30 am) one of the employee informed me that they had no ATM service. Since I did not had the complete amount of cash on me, I head out to get cash a the nearest ATM machine. When I arrived back, I had to wait another extra 15 min (11:45 am) because on of the employee wouldn't charge me until (12:00 pm), when she punched in for work. Find out all of this in a rude maner. All of the pizzas was just sitting there. Meanwhile all of the other employees was at the back talking and not paying attention to the customers. But the worst part of all of my bad experience at that particular store was that the man that prepared the pizzas was not wearing no sanitation gloves. He was making all of the pizzas with his bare hands after wiping his sweat of his forehead. Never going back to that place again.

Read full review of Papa John's
Hide full review
ComplaintsBoard
L
5:51 pm EST

Papa John's charged for pizza I never got. I don't know who signed for the pizzas, I used my debit card.

I called the randelman nc store to order two pizza I waited for them to. come but I had to call them they said they had delivered them to my room. I am in a assisted living home. Thier driver did not come to my room I haveplenty of people that can tell you that. Well I called back. They said they would send them back out. I waited up front as asked but never seen them. So I gave up. I tried to email them, they just wanted to give me another pizza. I lost close to $25.00. One pizzas the best they can do. I want my money back and the 2 pizzas. Its only. fair. They should have checked my id. I need help please.

Read full review of Papa John's and 1 comment
Hide full review
1 comment
Add a comment
S
S
Shaun R.
, US
Nov 11, 2017 9:32 pm EST

I can appreciate your frustration. Contact your bank and dispute the transaction. They'll likely reverse it for you.

ComplaintsBoard
M
2:04 am EDT

Papa John's pizza delivery unsuccessful

I ordered a pizza at 11:49pm and was sent an estimated delivery time from 29-39 minutes I'm unable to have pizza delivered to my address so we use the medical clinic down the road. I waited at the medical clinic until 12:45 for my pizza and knowing your store closed at 1 I decided to drive there in case there was a mix up. They stumbled around until the decided the lady delivering had my pizza and would bring it back when she completed her run which was how they explained to me past where I live. I waited until 1:20 to receive my pizza at which point I came home to my husband and children. First of all I never said a negative word to any employee but this is ridiculous I paid 2.99 extra to have my pizza delivered and didn't receive it until an hour and a half later and only because I picked it up. I paid for this pizza and in my opinion should have been offered a refund or even a coupon for free pizza or anything that would compensate this mess. I am a regular costumer and until tonight I never considered not ordering from here again.

Read full review of Papa John's
Hide full review
ComplaintsBoard
R
4:33 pm EDT

Papa John's olive with pit left in topping on pizza (teeth damaged)

While eating a Papa John's pizza I took a bite and bit down on an olive pit. It knocked out a filling and a crown next to it. I contacted the restaurant and Andy Daiek (store #1495) said to send the invoices for dental work to him and he would send me a check. On June 14 I sent the first invoice and on June 22 I sent him the second. That is the point where he stopped communicating with me. He refuses to answer emails. The way he is acting I am going to have to take the business to court which will be for more than the dental bills. How can you treat customers this way is beyond me. My name is Rob Jackson [protected] order confirmation was [protected] .

Read full review of Papa John's
Update by rjack127 Rob Jackson
Oct 05, 2017 4:46 pm EDT

Called their corporate # and they connected me to their risk management rep and it set me to their voicemail. I left a message over a week ago and they have not returned my call.

Hide full review
ComplaintsBoard
J
4:16 pm EDT

Papa John's unethical behavior

3 times now withen a week have been to the johnson city store and a guy with dreadlocks and a mr delivery sign on top of his blue car is sitting there smoking pot I thought it was suposed to be a family restaurant but I guess you would rather have this happening I will no longer go there for anything the guy was working at 1030 pm when I went there and again at 530 pm when I tried again so again im not looking for money or free pizza I wish businesses would do what should be done in this situation get rid of him

Read full review of Papa John's
Hide full review
ComplaintsBoard
W
12:45 pm EDT

Papa John's false advertising

I just bought a philly cheese steak pizza from the local franchise, here in Murray, Kentucky. I purchased it, based on a picture sent to my home on a flyer. The pizza pictured, and the one I got are night-and-day different, in that there is barely any steak at all on the one sold to me, or veges, for that matter. This is the second Papa John's pizza I have ever bought, and, I am having my office staff return this piece of crap to the franchise owner in a few minutes, and demanding my money back! I will be posting pics of the pizza you sold me, side-by-side with the advertisement pic, so that others may be warned on my fb page. If you can afford a stadium to honor yourself, and use the catch phrase "better ingredients make better pizza", don't you think you might try to give the customer what has been promised? This is simply 'stealing'! How does the management of your organization even sleep at night?

Read full review of Papa John's
Hide full review
ComplaintsBoard
B
5:32 pm EDT

Papa John's service

I went into your Germantown location and your general manager was rude and seemed to be more into her personal phone call than she was when I arrived. I asked one of the drivers leaving who she was and he in turn said she was the Gm and simply walked away. Also this is not my first encounter with her. You all seem to not take heed that your general manager is incompetent and rude. Nor does it seem like you all care about the customers. I will not be returning to your papa johns this location or any other. I refuse to be treated as if I don't matter. I know it was a personal call because she said I gotta go I have someone in front of me. This store has fallen down from the what it used to be. I did not order and the last time I made my order she messed up my pizza another young lady gave me a credit so I wanted to redeem that but you all haven't done anything for her actions in the past and I will no longer continue to feel as if I'm not a paying customer. Just thought I would let you know of this. Also very impersonal my name is not ma'am or miss but my boxes always seem to say that!

Read full review of Papa John's
Hide full review
ComplaintsBoard
K
4:39 am EDT

Papa John's bad attitude

the store in Bellevue, Tennessee.
I'm complaining about your staff. I wish I could see the way you teach them to talk to... employees. Yes, not the customers. I myself have witnessed several situations when the manager talked to employees in a rude manner. All other customers could hear it. Maybe there was a reason like a slow service, but if you want to show how big you are, then just do it one to one so nobody could see.

Read full review of Papa John's
Hide full review
ComplaintsBoard
J
7:54 pm EDT

Papa John's I am complaining about the service

I ordered a buffalo chicken pizza from the lemoyne store in pa on market st. I asked for no bacon, extra buffalo swirl and then made a call in to ask for extra of the buffalo sauce on the side. The time estimated for the delivery was 25-35 minutes. It got here in approximately 35 minutes. When it got here, i opened the pizza to see there was no buffalo sauce on the pizza at all and the pizza was not even cut. My boyfriend then tried to catch the driver but he had already left so he then called the store to speak to the manager. The manager said he can have the pizza remade correctly and sent back out but he wants the pizza that was messed up back. We now have to wait over and hour to get one pizza and we can't eat at all because he wants the pizza back to just throw it away. This is ridiculous. We will not be ordering again if this can't be resolved.

Read full review of Papa John's
View 0 more photos
Hide full review
ComplaintsBoard
F
9:59 am EDT

Papa John's workers

I came in around 8 pm on a Sunday to order a pizza. When I came in the workers had thier back to me. One teen working was laying on his arms in the flour on the prep counter. Not knowing I was there (they had the front door blocked open) I watched this young man proceed to make piles of flour with his entire arm (elbow to hands). This went on for a good 2 minutes, he would pick the flour up and drop it and then would drag his arms over the prep area and collect the flour. It looked like a small child that was building sand castles. I said "excuse me, do you do that ro everyones food?". He turned around started and began to slap flour off his arms. He looked very "guilty". Another guy jumped in and said "we prep our hands to handle the dough so it does not stick". I said "I can see hands yes, arms... no and it takes 2 minutes or so leaning on the prep counter to do this?". I asked for a manager.. and suprise.. there were none. I began to walk outside and saw a gentleman and asked if he worked there, he replied no and walked in. He went over talkes to the two guys and quickly said to me "I am a manager, but Im not working now". So, let me get this straight.. you dont work here but after talking to them your a manager, just not on duty? Yes, he replied. I explained the entire ordeal to him and the other two guys. His only response was " Oh, ok.. I'll take care of this. Since my order was an online order.. I said just forget the pizza and refund my money please. No questions were asked, no I'm sorry, no what can we do to fix this or even another look besides 3 blank stares. I will never eat there again and this is a warning to order from places with teens that have no manager or adult supervison on hand.

Read full review of Papa John's
Hide full review
ComplaintsBoard
S
1:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Papa John's bad delivery and bad pizza

Ordered on phone---that was easy.
Pizza was 10 minutes later then given arrival time and it was cold!
Delivery person carried the pizza in the warmer bag like a briefcase. The pizza was all to the bottom of the box, it looked like hell!
It did not taste any better then it looked.
This has to be the worst pizza ever.
Had 2 pieces and the rest went in the trash.
$19.60 NOT WELL spent!
20-Prospect (20)
5911 Timber Ridge Drive
Prospect, KY
[protected]
06/29/17

Read full review of Papa John's
View 0 more photos
Hide full review
ComplaintsBoard
Q
2:19 pm EDT

Papa John's does papa john's return left over wrong delivery!?

Today I ordered 2 Pizzas (Super Papa and cheese pizza). After my family starts eating, they find out that super papa doent have any meat; its only veg.

I called customer sevice and they appologized and they send the correct Supper papa pizza.

I was surprized when the delivery man asked for the Vegi Pizza, and told him do your company polocy required return of the remaining of wring food delivery!? He said it was my mistake and he took what remaining of the pazza.

I don't recal any thing like this with any franchise restaurants back in the states. Thanks

Qusay Alaswad
Bayan/Kuwait
[protected]
[protected]
[protected]@kuwaitboom.com

Read full review of Papa John's
Hide full review
ComplaintsBoard
R
6:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Papa John's order.

Yes, my name is Renetha Phillips. On Sunday April 30, I ordered a large thin crust The Meats from Oxford MS restaurant. My order was wrong. I specially ask for no Sauage because of my allergies. The manager inform that he gave me a credit for next time I ordered. I called today and they said they have no notes of any credit. I told him to give me some names of the manager and I may remember, but I still couldn't remember the mangers name. I am highly upset about this because I am very loyal customer of Paja Johns.

Read full review of Papa John's
Hide full review
ComplaintsBoard
S
8:46 pm EDT

Papa John's pizza was late and my order was totally wrong

San diego calif 1001 broadway papa johns I dont get this I always order here and it was wrong I got attitude, when I tried to bring back pizza whole order was wrong, I ordered a large smokehouse bacon extra cheese pizza (50% off promo code, buy one pizza at reg price get 2nd free) pan square cut normal bake orignalsause stuffed bacon chedder cheesesticks with ranch with my free rewads pizza 25papa large pan orignal sause pep extra chesse and a 2 litter of mt dew and I didnt get trhis I got oppisite what ordered and no points redeemed pizza paid $33.52 for a salad and wings and a attitude saying oh well im not happy here I want my order now so whats up

Read full review of Papa John's
Hide full review
ComplaintsBoard
R
12:11 pm EST

Papa John's service

Hello,
I was a regular customer from papa johns, but, now, its over!
I just want to tell you that your customers service is very bad in bahrain, in a juffair branch,... This peoples understand nothing, and their drivers are very, very, slow.!.. 1h30 just to bring one sauce, from the same area? Only 1 km...
After calling 4 times the hot line delivery, nobody call me back to inform me about... And after all this time, I finally get my sauce... But my pizza was cold...
Its not the first time happened!... They always forget something!
And when you ask to the driver wheremy sauce,... They say: not available! They lie, because, after calling the hot line 4 times,... I finally got the sauce (not available)
Its the last time I order papa johns!... I prefer to give my money to domino's pizza!... They are more serious and more professional!
Even when you call the papa johns manager branch, this indian, or bengali peoples doesn't care about their customers!... And its just, if they can understand english!
So,... At least, they will not get my money anymore!

I think, papa johns company should check the competence of their branches to keep a good profile and picture...

But,... Unfortunately,... Its not!

Rudy perriod,

Read full review of Papa John's
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Papa John's customer service

Phone numbers

8800 600 0020 +1 (877) 547-7272 More phone numbers

Website

www.papajohns.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Papa John's?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Papa John's Customer Service. Initial Papa John's complaints should be directed to their team directly. You can find contact details for Papa John's above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Papa John's. Discuss the issues you have had with Papa John's and work with their customer service team to find a resolution.