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My family and I ordered from Papa Johns Store At 4535 Falls Road tonight almost $30 worth of food. I had just gotten a $50 bill changed for my meals for the upcoming week, and I had the money with tip a total of $32 ready for the delivery person. When this person came I mistakenly gave him the $50 and not The $32. I realized this and ran out to try and catch him. He was long gone. Now you and I both know that these delivery drivers check what you give them and if its short come immediately back to bet what they were owed. I once didn't have the correct amount and realized this when the driver came back and gave him the amount that was due plus a tip. When I called the store I talked to the driver and he said he would see what he could do, I then talked to the manager and unfortunately he said at the end of the night the drivers would pay what they owed the store and the rest over that would be their tip. He said it was my word against the (untruthful) driver. You and I both know that this driver will not of course be over on what he collected. This was a stupid mistake on my part one which I will never do again, but just had to get this one out there to let everyone know watch what you give the pizza delivery guys, because if you make an honest mistake its your loss. The right thing for this driver to do would have been to come back and ask if I really meant to give him this much money, this would have caught the mistake and I would have even given him more of a tip for being honest. I work with independent contractors for one of the oldest and most respected courier companies in the Baltimore, Maryland area and our people would have never done anything as dishonest as this. My brother gave his life in Vietnam 40 years ago this March for the freedom we all share including the dishonest Papa Johns Delivery Staff. The Manager could have also handled this incident a little different.
Ripped off In Baltimore.
I don't care about your brother- I wouldn't complain about my local pizza place until it's something they actually did incorrectly not my mindless handling of money. Customers who think they're money is god and that i should kiss ### even though they give ### tips to my drivers and cause me more money than they spend by demanding refunds get poor service either consciously or unconsciously. As a manager i would have surly questioned the driver but i have no right to search their persons for suspicious fifty dollar bills how much they make at the end of the night is none of my businness- This is a unfortuanate occurrence completely initiated by the customer not one of my drivers trying to pay his child support and rent. =/
That is easy for you to say because you are a manager. It does not help you when you yourself have come home from the hospital and you are disabled and you have just lost both of your parents and you give your Papa John's delivery driver 50.00 dollar bill thinking it was a 20.00 dollar bill and a 10.00 bill and then a 5.00 dollar bill for a 31.00 order so there was a total 65.00 dollars given to the driver and that would have left a 4.00 tip the papa John's is only right up the street so don'the sweat me over the tip amount. This driver new I was in the hospital and I told her both my parents had died. Anyway to make a long story short. The driver made 20.00 dollars to much and the rest of that money was going to be used for my electric bill and was given to me from a family member because my dad had passed away. She already new this. Makes your company look like [censored]. Makes you look like an [censored].
I am a delivery driver and i have to say i have gotten a worse tip than $2. As a matter of fact just tonight i got a tip of $0.30! I was upset, but i said have a nice day and i went to my car and left. Some people do think that the delivery charge is for the driver. That is not true. At my store they charge $2.50 for a delivery charge. Now my point of view is that, that $2.50 should go to the driver, but it doesn't instead i only get$1.15 for mileage reimbursement, which isn't much at all. Not to mention that they only pay $4 an hour when im delivering anyways. And when i am in the store i get minimum wage which is $6.79 here. So being a pizza delivery guy or girl is hard so like laura said go to www.tipthepizzaguy.com to really understand what we go through. We basically live off of tips.
I have delivered for many years and if someone gives me a fifty dollar bill and the total for the order is $32 dollars then I dig out a couple fives and 3 ones and thank the customer for ordering. If I get a tip I'm happy. If I don't get a tip I'm angry but move on. Someone else will make up for it, guaranteed. The driver should have counted out the customers change at the door and left it up to the customer to make the final decision. Also, with the ever increasing delivery charge that the companies charge, some customers assume it's the drivers tip. I blame the companies for misleading the consumers, which ultimately affects the driver's tips. I heard a pizza place in Florida has a $7 dollar delivery fee. What a crock a crap.
First of all, what does your brother getting killed in Vietnam have to do with pizza delivery? And second, you gave a $2 dollar tip. Wow. You think you can spend that $2 dollars there - tight ###.
As a Papa John's delivery driver in Texas, I would like to agree with Chris. I'd also recommend going to the site www.tipthepizzaguy.com for more information on tipping and the duties performed by delivery drivers.
I assume a $2 tip for a $30 meal is a typical tip for your type. That is only a 6.7% tip. Consider the dangers and expenses involved in pizza delivery driving, the wrecks that can occur while you are on the job, the increasing price of gas, the amount of miles involved in delivery driving, not to mention the frequent oil changes and replacement of tires and numerous other things that can happen to your car or yourself while making numerous deliveries every day. I know you have to give waiters a bigger percentage of the tip, at least 10% right?, and they aren't risking their lives bringing you your food. I also assume that you didn't say, "Here is a $2 tip for ya". So he would not have known that you didn't mean to give him a generous tip for his services. Also, it is understandable to accidentally give a guy say $42 dollars, which would be 2 $20's and 2 $1 bills, a total of 3 bills, instead of a $10, $20 and 2 $1 bills, also a total of 3 bills. However, you are claiming you accidentally gave him one bill when in fact you meant to give him 3 bills? I am sorry sir, but your story doesn't add up. I think you are just sour for making the day of a delivery driver who WORKS FOR THE TIPS, not for his hourly wage which is never above minimum. Also, calling up a store and claiming that you gave the delivery guy "too big of a tip" or "he stole money from me" is absurd. Would you also do that at a restaurant? Even if you would, the response would still be the same. You cannot "refund" a tip. *sigh* I am not trying to be mean. I just want to let you know, not all deliver drivers are dishonest, if you don't tell them exactly what amount you are giving them how are they to know that you didn't mean to? I was a delivery driver. I have gotten $15 - $20 tips before, very rarely, but I have, and didn't question it. Just understand that pizza delivery drivers, and any delivery drivers in general, deserve a big tip, even more than waiters and waitresses. This is coming from a guy who was delivering a Web delivery pizza order in which the tip was $2 and on my way to their house had a car accident, totaled my car, and was hospitalized. Totaling your car for a $2 tip hardly seems worth it, doesn't it? But that is the danger each delivery guy faces every time they deliver you a pizza. So be generous with your tips man, and quit badmouthing delivery drivers for one lousy experience, they are saving you time and energy... and possibly your life.