Papa John's Pizza / awful place
I am a college student and I work, I may not live in the best neighborhood for their delivery, but I do own my home and I tip my drivers. I order from Papa John's because they are the only restaurant that delivers in our neighborhood. I order from them at least twice a week.
I have been sent burnt pizza's every other time I order on night shift. I call to complain and I have been disrespected and yelled at by the night shift manager and told that I should not order from them if they mess up my food.
I spoke with a night shift manager Lindsey and she was nice, I was told I would receive a credit for the burnt pizza, the next day I called to order my pizza on credit, I was told they do not have them, instead they have coupons mailed to houses. Two weeks later, I still had not received my coupons, I called back and spoke to a night shift manager, I was told to call a manager Ross, the designer of the coupon system Monday morning.
I was also told that, 'You are not the only person to complain, it seems like one one ever gets their coupons, I am not sure why they take the complaint, and promise to mail them but never send the coupons.'
I called, he was very rude, I was not allowed to finish a sentence, I was told he is the General manager and that he will not take advice from his customers, I was given the long distance corp. number, I left a message for another manager and again it has been another two weeks and I have not gotten a response OR my coupons, yet they have kept my money.
I have placed them on the ban list and I refuse to order from them again. I was charged for burnt pizza's even after I was told that the night manager Tyrone would not charge my account. According to him, if my pizza's are burnt then every one else's are too so he doesn't know what to tell me other than they are not coming back to get them.
This company is running a crooked business toward their customers. One pizza will be good and the other will be burnt, either way they say the product is correct. This behavior can not be acceptable. If there are actions that can be taken, please let me know, if there are others who have the same problem, lets get a class action suit going. This is not a joke, I work hard for my money and if I buy food for the dumpster there is a big problem.
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