Papa John's
reviews and complaints

Yes I understand it’s a freakin’ blizzard outside and all over most of the country right now. Most of us are trapped inside and need to eat! I called papa john’s because they delivered a coupon for pizza in the mail. Ok so the mail gets to my house but they can’t deliver a pizza? Thanks papa johns! I called the nearest location and the girl asked where I lived (which it’s like 5 minutes away), and she said they weren’t “going there”. Ok so if you won’t bring me pizza cool but when I call you better tell me as soon as you answer that you aren’t open for business. Quit wasting my time, they got all my info, my order, my credit card number, just so papa could turn me down.

Hello I want to complain about a store manager of the papa john store located at Oak Rigde Rd on the corner of South O.B.T his name is mustapha bacha and unfortunate he was my boss, he used to scream and throw things at the floor and punch the counter every time I made a mistake even know I was a new employee without previous experience in that field, it was so aggressive the way he act that I thought that he was about to hit me any time, the other employees looks intimidate around him, they just don't dare to say nothing about his crazy behavior, he always do whatever he wants that's why he fired me at just one week of work, without giving me the two weeks of training that he told me he going to give me and without any reason too, but that's not all, he also stole hours from my last paycheck and make me waste my time like for 3 times when I attempt to pick up my paycheck, but not only that guy is a maniac he is also a pig, one time I saw him sneezing over a pizza he was making and he also blow his nose and touch the food without washing his hands, so when I saw that I decide to never eat there not only he dont have any manners he also is very unprofessional, so you dont really want to meet a person like mustapha bacha he love mistreats employees and costumers...

I just tried to order a pizza from the Salem, Ohio store on E. State street at approximatley 8:30 P.M. on Monday June 20, 2011. First of all I was put on hold and I finally hung up and called back to be put on hold again! The lady finally answered the phone and she knew nothing about the specials I asked her about…The 1st. special I asked her about was the 3 topping large pizza for $7.99 she said that they only had a 1 topping Medium pizza for $5.99. While on hold they advertise any large pizza for $11.99. She said it would be $15.99.

Maybe she should listen to the commerical when you are put on hold! I finally ordered my pizza and the whole time the lady was RUDE. She answered me with WHAT? Is that all? The last thing she said was it would be a hour for pick up. I told her I was not going to wait a hour and she hung up on me! She couldn’t apolize for the long wait? I then called back and asked to speak to the store manager, she got her manager but never said hold on a second she just put me on hold! Janice the store manager wasnt much better w/her phone skills.

All she did was said she would talk to her and thats it. I questioned her about the hour wait on a Monday night and Janice said “Yes we are that busy” Well excuse me! I told them to forget it…They must hire ALL RUDE employees at that store!

I have worked at this company for a while now. I have seen delivery drivers get paid minimum wage from clock in to clock out, to minimum wage inside the store and 4 dollars an hour on the road. The full delivery fee does not go to the driver. If gas is 4 a gallon, the driver gets 1.20 out of a 2.25 delivery fee charged to the customer. At the end of the shift the manager multiplies 3.25 times the drivers road hours to calculate what tips the driver should claim on taxes. This way the company does not have to pay the minimum wage make up. On my side of town the driver doesn't make good tips, but the company still makes them claim the amount.
If an hourly assistant goes into over time, they are made to clock in as a driver amd deliver to save labor.
The company spends more money on video cameras, so the owner can watch all the stores from home than they do on employee benefits. There is zero morale, just squeezing what bit of life there is out of someone and moving on to the next. Then the company complains when they are understaffed.
And there is no open door policy, if you complain to a supervisor, he tells half the company amd the person you complain about.
I have seen my location go through 6 GMs in 3 years. If you want a raise you have to hit a bonus, or else you get paid under 600 a week to work 70+ hours.
Bonuses are hard to hit when stores are understaffed do to not paying enough.
There are no breaks given, drivers get told... You sit in your car while you deliver, thats all the break you need.
Some GMs under staff the closing assistant to save labor and the assistant cleans the store. When the GM closes they have enough help so they dont have to clean. Then one of the closers gets told they don't get paid to take a break and smoke right after the GM just smoked.
Very horrible work environment!

I work for helens house child care right behind papa johns in waxahachie texas on hwy 77... I went to place an order for our kids at the child care and the door was locked there wee two visible people one by the name of "rachel" so I called and she aswered the phone... I asked her, "what time did they open I wanted to place an order?" rachel stated "11am" I said "well why didnt you answer me at the door instead of looking at me?" rachel, "stated I was on the phone and didnt want to" soooo I asked for a manager and she gave me a number and hung up! When I called a store in duncanville texas @[protected]... So I asked for the supervisor of waxahachie texas store she stated theses exact words..."lil girl I dont have time for this * I am going to call jaimie!" I stated "who is jaimie?" she said "the owner of the cleaners"... I said "maam I dont appreciate your foul language and I dont know a jaimie and I work for helens house child care and I have a complaint she said" * im in a crisis go to papa johns.com and hung up! We have been ordering from your company and this how we get treated... I will be following up!

Papa johns in Defiance Ohio
I worked in the defiance store I would not recumend that even my worst enemy work there the people there either try to get you in bed or treat you like #. they blam all nonfamily members like there nothing an that they never do anything right even when we do it the same way they do even step by step an we still do nothing right in there eyes we the none family get told that will be fired if we don't cover for the family members, then even if we are sick an runing a fever over 100.01 we still have to come in an work but family members can go home when there head herds an not even bad to the point of taking aspiren.

Order the last pizza from this place. I asked for sauage and onion lg. And the onion was so
Thinley sliced and the sause tasted just like tomato sause. The crust was not crispy. It must of sat for sometime. Ive been to ny upper crust and that what you call a pizza. Papa johns is worse than dominos pizza! Will someone sue them for false advertisment! I spent mine on this crappy pizza.

I live only about 10 minutes away from this papa johns so thats why I always used to order from them that is until I realized the people working there are complete idiots. the first time I ordered from them I gave them my address in Paterson NJ and they said ok no problem give it 45 minutes after an hour and a half I got a call from the driver asking donde estan tu casa (he didnt speak a word of english) I gave the phone to my mom and she gave him the address and cross streets he said those streets dont exist we finally figured out he was in Hawthorn not Paterson how do you possibly confuse the two names finally nearly 2 hours later I get my pizza with no apology from the driver and not even so much as an offer for at least a free soda with my next order. Thinking this was just an isolated incident I ordered from them again this time from my job again I waited this time the driver did speak English but sent the pizza to Hackensack instead of Saddle Brook again how can you mistake the 2? So the final straw was when I ordered again for my family at home I talked very slowly and gave meticulous directions to my house over an hour later no pizza I call them back and ask where is my pizza the girl says its on its way be patient another half hour passes I call back and ask to speak to the manager and ask again where is my pizza he tells me the delivery man came to my house rang the bell and nobody answered a bold faced lie because 1 my house doesn't have a doorbell only a brass knocker and 2 even if he used the knocker I was sitting in my sofa right next to the door watching tv with my mom waiting for our pizzas. So I told him his driver is lying and never sent the pizza and he then changed his story saying he called from outside my house but my cell phone was out of service I told him check your caller id because I'm talking on my cell phone right now the same one I used when I placed my order and as a matter of fact my cell phone never gets disconnected because I work for at&t and they never disconnect employee lines so please stop lying and send me my pizza he said he wasn't lying and hung up the phone on me I called back and asked him for his corporate complaint number to which he said stop calling and harassing me we don't have a complaint line so I google searched it and got the complaint line number and left a long complaint on the voicemail but never received any apology from the corporate office to this day I refuse to order from that branch because I know I'll never get my pizzas from them on time.

I had gotten off from work late evening. I got off the transit bus at Papa Johns Hickory and Harris in Charlotte North Carolina. I went in and ordered bread sticks. My wait was longer than ten minutes. I was ready to get home. They handed me a medium pizza box, I did not look in it like I normally do so once I got home I said what, I took a picture of them. It was different sizes bread balls and not bread sticks. If I had not been so tried I would have took them back. I did not eat them a matter of fact I still have the bread balls. I do have pictures if anyone needs to see them.

On 3/12/11, in the afternoon, I ordered a pizza from papa johns store #2112. I call back twice, after waiting almost 2 hour and talked to the man who supposedly delivered my pizza. He insisted he had delivered my pizza and had been paid. When I told him that was impossible, as I was the one who had ordered the pizza and It HAD NOT been delivered. He kept insisting it had, changing his story several times as to whom he had delivered it. I finally gave up, called him some choice names and hung up! I can calmly deal with most issues but I will not stand for being called a liar!

I had to go there on a very rainy night Thursday, March 10. First, I called an order in and the girl who answered the phone so fast, I couldn't understand what she said. When I asked who I was calling, she said, "Hello, Papa Johns" then started laughing. I asked if I could place a carry out and she said, rudely, "WHAT?" I asked again, she took the order, did NOT repeat it and nearly hung up on me.

When I arrived, no other customers were there. The employees looked like maybe they were family. A friendly young man greeted me, took my name and told the young girl to retrieve my order. She looked like she was upset about it, having to stop playing w/her Blackberry, and gave me a look to kill. What ever happened to respect? When she came out, the older woman and her started talking in a foreign language and both looked at me and whole-heartedly laughed, like I was a joke or something. I asked the young girl what was so funny, and she had a change of attitude and didn't say anything - the deer in the headlights look. I asked for her name, and I believe she said Neena, but I couldn't be sure as I was not sure of her nationality.

All in all, it was a horrible experience. People like that should not be running such an establishment if they don't know how to treat customers. I will NEVER order from Papa John's again, period.

Sunday night was the super bowl between pittsburgh and greenbay. we look forward to this every year.we have four boys and one girl and we always have a party.we decided to order pizzas from papajohns for delivery and for the super bowl.we wanted them delivered at half time and it took two a one half hours for them to get delivered.i understand they were busy but, they quoted one and a half hours origanally.that wasn't the only problem, when we did get them two out of three of them were wrong. so naturally i feel i should be compensated in some way.

On Wednesday Feb 2, 2011 I placed an online order at Papa Johns official site: http://order.papajohns.com/index.html After placing my order and entering my credit card information the payment could not be verified. Concerned that something was wrong with my credit card, I logged into credit card online and there I found a pending transaction from Papa Johns.

I called the store and asked if they received my order, they had not. I was told to call [protected] for assistance. I was on hold for over 30 min before I spoke to a lady who was rude. I called my credit card company and then called 800 number, merged the calls and was on hold for an additional 45 min.

The supervisor James Hand blamed my credit card company and said they could not give the credit card company the merchant ID required to release my funds.

After 1 and 30 hours of being placed on hold and the credit card company and papa johns arguing. My funds were released. However my evening was ruined, dinner was 3 hours late.

When I asked for my pizza for free, they only gave me 50% off. WHAT an insult!

I spoke to the manager Adrian McCaw from my local store, he didn't seem to really care that I had spent 2 plus hours with papa johns online. I will NEVER order from this store EVER again.

My husband and I invested our hard earned money in a Papa John's Russian franchisee 5 years agao. By this time the franchisee was to have over 20 restaurants. There are only 4 restaurants still and the franchisee keeps raising money (millions of dollars) but not building restaurants! Where is all the money going? We don't get answers to any of our questions! Papa John's is supporting this group that has taken our money and not put it to use as promised. When I have tried to contact Papa John's now they won't talk to me and say that these guys are current franchisees and that's it. What kind of company is Papa John's? Why would they support this group? Makes you wonder. There is a real story here and not a good one I think.

Sincerely,
Two Honest Investors

We ordered a papa john's pizza from the reynoldsburg area that cost us $20.99 with delivery fee. WE ordered 2 large 2 topping pizzas. There was only about 10 pieces of pepperoni and about 10 pieces of black olive on one and about the same on the other pizza that was sausage and pep. It was thin crust but almost burnt and very dry. We could have gone to the grocery store and bought 2 pizzas with better quality then when we had at papa johns. We feel for that price that papa john's is taking advantage of their customers or that the people working for papa john's don't care and just want a pay check

I had a coupon for a large pizza and a cheesestick for 15.00. i added a 10 peice hot wing. When the delivery arrived the cheesestick was missing. I still paid for the order and tipped the driver. they assured me they would be right back. 2 hours passed and i called only to be rudely spoken to. I asked was the manager there and the guy kevin or calvin asked me was my g.d. manager there and hung up on me. I called back told them not to bring me any cheesesticks which they brought anyway after 2 hours had passed. the next day i called and spoke to the manager will who refused to be of any assistance and threatened me and told me not to call again. I have ordered pizza from papa johns for years and this is the 1st time this has happened.

Everytime I order a pizza from Papa Johns my order some how get's messed up. The 1st time I placed an order my pizza took 1hour and 20 minutes and the pizza was burnt and cold. Then when I called to tell the lady she said it would take another hour and 45mins before they could send me another pizza. Then to make matters worst she was suppose to put a credit in the computer and she didn't. Then I tried to place another order on a seperate occasion and this incident was worst than the first. I order 2med pizzas, an order of hot wings, and coke. I had to call like three times to see where my order was before we discovered that I was not the person that order across the street from me and that the driver had delivered my already paid for order to some little girl that lives eight doors down. I had to listen to excuses about the storm the driver was in and it wasn't even raining. The person that took my order was very nasty but did agree to send me another pizza but failed to state it would be free. When I asked if I was going to have to pay for it he told me I wasn't listening. I then asked him how long is it going to take for my pizza to get to me, and he said he couldn't give me a time but the sooner he could stop arguing with me and get off the phone he could get my order ready. I feel like this should of never happened because my card should have been verified at delivery and secondly who argues with customers. The only reason I ordered from Papa Johns after my first horrible experience is because I am 6mos pregnant and was actually craving this pizza. But from the look of things I don't think I ever want to order from Papa Johns again.

My company was about to order from Papa John's when I stopped them to tell them this:

In 1998, I called to order for delivery after my family moved into a new home. I requested delivery, gave them the address and the order. 10 minutes after the pizza was supposed to arrive, I called them to inquire how much longer. They said "you didnt request delivery. The pizza is here waiting!" (It was almost an hour by this time). I asked if someone could bring it to me w/in the next 10 minutes. The girl on the phone loudly said to her co-workers "hey, she wants this in the next 10 minutes", and they all laughed. I told her to keep it and I was not going to order from them again.

12 Years later, I have not ordered from Papa John's, and neither do my friends, family, or company I work for.