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Panera Bread
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4.2 7687 Reviews

Panera Bread Complaints Summary

48 Resolved
1473 Unresolved
Our verdict: If considering services from Panera Bread with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Panera Bread reviews & complaints 1543

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Newest Panera Bread reviews & complaints

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A
2:04 pm EST

Panera Bread wrong size bowl

At the Issaquah Panera Bread (cafe 2252) on 1/5/18 I ordered and paid for a bowl of french onion soup with a You Pick Two, but only received a cup when the food was brought out to me. It was lunch rush, so I did not want to bother the staff at that time. My receipt number is 459301. I believe that I should receive a refund given that I did not get what I paid for. Thank you for your time.

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7:26 am EST

Panera Bread service

Good morning, my order was incorrect i returned the entire order verified by a manager only to be met by another manger only trying to replace my sandwich i was not offered my sweet treat then i had to wait even longer for my replaced soup as my sandwich sat on the cutting board..if your receipt states accuracy matters this location may need to be retrained on the policy

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5:45 pm EST

Panera Bread panini

Ordered a panini and it wasn't even warm or put in a panini press, upset considering it took 30 minutes to come out, when I told the server he just said "uh I guess I'll heat it up"? It wasn't even heated all the way through when he brought it back (neither was it a panini like the menu said) do y'all own panini presses? Apparently not? thanks;))

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8:16 am EST

Panera Bread spinach and artichoke soufflé

Got to store at 6:15am and ordered my Souffle. I didn't open until I got to work only to find the doe of the Souffle was gummy, not fluffy like a crescent should be. When I called back I was told they were just made that morning. I am a baker and I know when yeast doe is fresh or not. I am disappointed that they would try to recycle food for the next day.

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3:02 pm EST
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Panera Bread panera restaurant on hyde park drive in oakville, ontario

I was in this Panera meeting a friend for lunch on January 2nd at 12:00 noon. When I got there I went up and ordered my food. It was freezing but I thought it was because the front door kept opening. After ordering my food I went to get a table and wait for my friend. The whole restaurant was freezing cold. The temperature outside was -24 degrees Celsius and almost as cold inside. Everyone had their coats on while eating. When my food was brought to my table I asked to speak to the manager. I complained to the manager about the freezing temperatures inside the restaurant. I was told the heat had been broken for a week and someone was coming in to fix it. She then apologized again and said there was nothing she could do. I suggested that she put a sign up on the door alerting customers that the heat was not working! At least then customers could decide if they wanted to eat in the cold or not. I also suggested that she offer all patrons free coffee or tea as a goodwill gesture. She didn't! She then asked me if I wanted a coffee. I accepted a coffee and my friend came over, having just ordered her food. I explained what was going on and suggested she keep her coat on because it wasn't going to get any warmer. The manager really did not handle this situation well at all.

I love your food and was looking forward to having a nice time with my friend but it was ruined because it was too cold to relax and hard to eat. My hands were very cold and so we cut our lunch short.

I was shocked at this situation from a company such as yours. Your food is so good. I am disappointed in how this situation was handled and hope that you can do something to gain my business back.

Thank you.

Sincerely,
Julie Wilson-Clements
Julie.[protected]@peelsb.com

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9:38 am EST
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Panera Bread coffee

We frequent our local Panera & do enjoy the breakfast sandwiches etc. They're very prompt in getting our order out to us.
We aren't the type who complain but the complaint we have is they almost never have the coffees, that are setting out, filled. When we mention they are out they're very slow in taking care of the situation. Maybe there needs to be an alert for them when coffees get so low to start another pot.
We enjoy going there & love the atmosphere there but it is frustrating to have the coffee issue about every time we go.

Sincerely

Susan Zerkel

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7:29 pm EST
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Panera Bread free beverage

I recently earned a free beverage reward from my panera card which included coffee, tea, or soft drink. I was very disappointed to learn I could use this to purchase a pumpkin spice latte or any other hot handcrafted beverages offered at Panera. I am a regular customer at Panera and purchase a variety of different items. I would like to see more choices added to the rewards program.

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11:40 am EST
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Panera Bread service

We are frequent customers of the Wilkes Barre store. Our number is [protected]. We were there this morning about 8 am for toasted bagels with cream cheese. Three bagels came out burned, the server said they kept getting stuck in the toaster. The one she placed in front of us was burned so we asked for another. When they came out, they were also burned. We couldn't wait any longer so we asked for our money back. After a lengthy process, we asked to talk to the manager who had no explanation, just brushed it off and said I'm giving you your money back.

We don't come to Panera for our money back, we come for a good meal and pleasant environment. After 10 am we received a call from Kerry, the next manger. I explained the situation to her and she totally pushed it back on us and said it was our fault. She said we had fabricated, lied and cursed at her staff. None of which are true. She insisted we had cursed at the server, which I blatantly denied and said that was a lie. I am extremely disappointed in the way your managerial team and staff handled this situation. Hope to hear from you, thank you for your time.

MARK FARRELL
[protected]

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pobarjenkins
Minneapolis, US
Dec 31, 2017 5:20 am EST
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This website is not directly affiliated with Panera. You may want to contact their corporate office.

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6:34 pm EST
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Panera Bread my food

My name is Violet Cobb. I ordered food to be delivered from the South Penn location. My order was delivered on time and the service was outstanding.My soup was great, but then I opened my sandwich. The avocado on it was almost black and was gross. I understand it may be hard to keep fresh, but this was disgusting. It was a complete waste of money and was thrown away. Something needs to be done.

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8:27 am EST
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Panera Bread the entire dining experience at paneral bread - roosevelt blvd, jacksonville, fl

Date: 2/28/17
Check #: 213295
Location: Roosevelt Blvd, Jacksonville, FL

Last night I went to dinner at Panera Bread. This was my experience:
1. Ordered hot chocolate but couldn't get it because the machine had been broken for several days.
2. Ordered the Steak & Arugula sandwich. Asked for regular lettuce because I don't like arugula. The brought the sandwich with arugula and didn't offer me anything for the incorrect order. Couldn't get it on the bread that it came with because they were out. My order was for in house. They did it for take out.
3. All the tables were dirty so I had to track someone down to clean one off. It took over 10 minutes because they were short handed.
4. Friends ordered the Italian and was told they couldn't get a baguette because they had just enough left to use as sides. The bread they put it on was horrible. It because very soggy because it wasn't strong enough to handle the wet ingredients.
5, My dinner companion requested balsamic dressing and it was never brought to him. He had to go up and ask for it.
6. They were out of all the soups but one.

This was the worst experience I have ever had at a Panera Bread Co restaurant.

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8:16 am EST
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Panera Bread gift card balance

So I cannot check the balance of a gift card because it doesn't have a pin number on the card. This cannot be checked online or by phone since customer service does not answer the calls. It is not my fault you changed what information is on the gift card. I should not have to visit a location when finding out a balance. Guess you will lose my business.

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6:19 am EST

Panera Bread empty coffee urns at 6am

This branch takes too much time to get a morning coffee. Is it the Panera practice to have one person waiting on the public taking orders while I see 2 to 3 other workers in the back prepping takeout orders. At 6 am I finally get to pour my coffee and the dark roast is empty. Is it the publics job to evaluate the urns to see how full they are? Meanwhile the young lady that waited on me is scrolling her phone behind the counter. It took me twenty minutes to get a breakfast sandwich and a coffee and spent almost $8.00!
Finally the lady that makes the sandwiches walked into the backroom and got me my cup of coffee while it was brewing. She is good.

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4:55 pm EST
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Panera Bread food poisoning: bowl turkey chili and thai chicken salad

Reporting food poisoning.

Panera Bread
Santa Ana
Cafe #203265
3941 S. Bristol Street
Santa Ana, CA - 92704
[protected]

Order number: 804
Order Date: Dec 20th
Time: 8:50 PM

Me and my boyfriend ordered 1 Bowl Turkey Chili and 1 Thai Chicken Salad. We ate around 10PM. That night my boyfriend had chills, diarrhea and nausea, and had to call in sick the day after. He spent the entire day in bed.

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Deborah Parkhill Mullis
, US
Mar 08, 2018 6:31 pm EST

Yep. I had a bowl of their turkey chili last night between 5 pm and 5:30 pm and started to feel nauseated between 2 am and 3 am and by 4 am I had chills and was shaking and vomiting violenting off and on until 6 am. Went back to the restaurant this afternoon to report the problem to the manager and was told it was likely something I ate early that day. (B.S.) I ate a bowl of oatmeal and a cup of tea at my home for breakfast. I eat the same breakfast a few times a week. It was the Panera Turkey Chili that made me so sick. The manager didn't even offer to refund my money. I had to ask. I am done with Panera. Quite some time ago, I found wood chips in my Panera salad. It took me a long time to go back (over a year) after that incident. Now, this! And after seeing all the cases of food poisoning on-line that Panera has caused ... I am done.

D
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Deborah Parkhill Mullis
, US
Mar 08, 2018 6:46 pm EST

The above report is about a Panera Bread in North Carolina.

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J
3:03 pm EST

Panera Bread brioche egg and cheese

December 28, 2017 Rapid Pick Up Order
Cafe Order #995408
Order two Brioche Egg and Cheese sandwiches looking forward to the running egg. One sandwich the yolk was already broken and covering the bottom of the container. The second sandwich was over done with very little running yolk left. I was very disappointed but ate them anyway because I wasn't able to take them back to Panera.

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11:00 am EST

Panera Bread incompetent staff

I do not know if Panera now employs incompetent cooks or incompetent counter clerks but any request for over-firm eggs on a breakfast sandwich is met with a stare of incredulous disbelief.

They try to give the impression that if Panera wanted to give you over firm eggs, they could do, but they are not allowed to deviate so wildly from the company menu.

I think we should start a non-profit to raise funds to give Panera training in how to make over firm eggs. It is so sad that they cannot do it already,

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Overluked
, US
Jan 28, 2018 3:27 pm EST

We only have three options for the eggs for breakfast sandwiches at Panera: over-easy, scrambled, and egg whites. We aren’t allowed to keep over-hard eggs. If they aren’t over-easy, we’re told to throw them out because they’re over cooked. It isn’t an issue of incompetent workers- we know what over-hard means, it’s just that it’s against corporate policy to serve an over-hard egg. Also, we don’t get paid enough to deal with people like you whining about not getting your way. We usually go out of our way to accommodate everyone’s tastes and preferences but there are just simply some things we aren’t allowed to do without getting into considerate trouble, and serving over-hard eggs is one of those things.

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12:42 pm EST
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Panera Bread service

A co-worker and I went to the Panera Café in Lansing (5212 W Saginaw Highway, Lansing, MI-0743). This Panera restaurant is one of our regular choices for lunch. I ordered my usual soup and a drink. On this day I chose Baked Potato Soup and requested a substitution of Asiago Focaccia for the French Baggette. The cashier seemed to struggle with this substitution--I have made this order substitution for several years and the occasional new employee will struggle but get it right. The cashier informed me that this would cost extra. He sought assistance from another cashier who explained that the only way they could do this was to charge additional for the bread. Not wanting to make a scene, I agreed to pay the additional--even though I did not believe this to be right. Upon paying and moving to the beverage area, the cashier approached me and informed me that it is Friday and they do not have baked potato soup and asked me to select another soup. I returned to the order area and looked at the soup list on the menu board and ordered another soup (baked potato soup WAS on the board as a choice). returning to finish the beverage service, there was a discussion that included explatives from persons working in the kitchen area regarding persons not having changed the menu signage. When my meal was delivered I complained to the server about having had to pay for the bread, who informed me that I didn't pay extra for the bread, even after having shown her the receipt (see attached). I then gave her my Panera card, as I will not be returning to Panera, there are plenty of other choices in our area to eat. I don't normally complain but I am a business person and would like to know if my employees were providing, what I would call sub-par service.

This store recently moved from inside the Lansing Mall to an out building. Many of us that work in the area were very pleased with this move as sometimes it was difficult to find parking during busy times for the mall (Christmas), however, since the move, the store has been getting a reputation for poor service. I thought you would be interested to know why this customer will not be returning to this store.

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12:20 pm EST

Panera Bread rapid pick-up paying

The pavers bread app constantly says that it can't charge at this time or there's an issue and it says it saves my card numbers but but when I go to pay it says there's an issue. This is a reoccurring problem and I would not be submitting this message and taking the time if it wasn't. This problem is extremely frustrating and aggravating and prevents me from wanting to use the app or buy the food because I don't want to have to deal with the hassle. Please make an update for paying through the app

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7:40 pm EST

Panera Bread level of service and competence

Our Panera located in Ormond Beach Florida used to be located in a The Trails shopping center. It has since relocated to Granada Blvd. Since the move we have gone to the new location 7 times, tonight being our 7th try. This time we tried the rapid order. EVERY single time we have gone something has been wrong with the order! Every time I tell my family we will not return. We tried again tonight and when I arrived and ran in to grab our rapid order off the shelf there was no order to be found. I asked the person behind the counter who went back to find it. After about 5 minutes he returned and told me they were out of Broccoli Cheddar soup! Really? It was only 6:30pm. He found the manager and she came up and refunded my money for the Broccoli Cheddar soups without even asking me what I would like to do. I told her to give me a full refund. She said "ok, the order is cancelled and you will see a refund in 1-2 days." No I'm sorry, would you like something else nothing at all! We will NEVER again return to our location.

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7:22 am EST

Panera Bread email is not accepted but panera card is when I go in for food.

I have been a member of Panera since it opened in Willow Grove, PA. I now live in Gainesville, FL and frequent Panera most weekends. I have never received emails notifying me of rewards and other news. When I have tried to log in with my email it will not accept it and I don't understand why. It is the email I use all the time.

Can you help with this frustrating experience. I would really like to get emails. Also, it's very difficult to find a way to contact you. I spent about 15 minutes navigating various websites until I accidentally came upon this one. Thank you.

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9:42 pm EST
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Panera Bread mess-up order

I ordered a thai chicken salad tonight (12/19/17) at Panera Bread in Omaha, NE on 180th and Center. Unfortunately, when I got home, I realized my Thai chicken (emphasis) salad had no chicken on it! This is unacceptable — it is my favorite part. I am very dissatisfied with this. My order number was 945644. On the receipt, it appeared as if no one checked my bag to make sure the order was correct either. This is NOT the Panera I know and love.

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DD2=3
, US
Aug 13, 2018 4:18 pm EDT

Please bring back the honey hazelnut cream cheese. I don't know why you removed from your menu. It was the best. I have reduce my visit because of this item being no longer available

Panera Bread Customer Reviews Overview

Panera Bread is a popular bakery-cafe chain that offers a wide range of freshly baked bread, sandwiches, soups, salads, and pastries. The company has received numerous positive reviews from customers who appreciate the quality of its food, the friendly service, and the cozy atmosphere of its cafes.

Many customers have praised Panera Bread for its commitment to using fresh, natural ingredients in its food. The company has also received high marks for its vegetarian and vegan options, which cater to a growing number of health-conscious consumers.

In addition to its food, Panera Bread has also been praised for its customer service. Many customers have noted the friendly and helpful staff at its cafes, who are always willing to go the extra mile to ensure a positive experience for customers.

Other positive points include the company's convenient online ordering system, its loyalty program, and its commitment to sustainability and social responsibility.

Overall, Panera Bread is a highly regarded bakery-cafe chain that offers delicious food, excellent service, and a welcoming atmosphere. Whether you're looking for a quick breakfast, a hearty lunch, or a tasty snack, Panera Bread is a great choice.

Panera Bread In-depth Review

Overall Rating: Panera Bread is a fantastic choice for a quick and delicious meal. With its diverse menu, excellent customer service, and inviting atmosphere, it's no wonder why this restaurant is a favorite among many.

Menu Variety and Quality: Panera Bread offers a wide range of options to suit every palate. From freshly baked breads and pastries to hearty soups, salads, and sandwiches, there is something for everyone. The ingredients are always fresh and the flavors are consistently delicious.

Pricing: While Panera Bread may be slightly more expensive than some fast food chains, the quality of the food justifies the price. The portion sizes are generous, and the ingredients are of high quality.

Customer Service: The staff at Panera Bread is friendly, attentive, and always willing to go the extra mile to ensure customer satisfaction. They are knowledgeable about the menu and are happy to answer any questions or accommodate special requests.

Ambiance and Atmosphere: Panera Bread has a warm and inviting atmosphere, making it a great place to relax and enjoy a meal. The cozy seating areas and soft lighting create a comfortable environment for both individuals and groups.

Cleanliness and Hygiene: Panera Bread maintains a high standard of cleanliness and hygiene. The dining areas, restrooms, and food preparation areas are always clean and well-maintained.

Speed of Service: Panera Bread is known for its quick and efficient service. Whether dining in or ordering to-go, you can expect your food to be prepared and served in a timely manner.

Online Ordering and Delivery: Panera Bread offers convenient online ordering and delivery options. Their website is user-friendly and allows you to customize your order to your preferences. The delivery service is reliable and ensures that your food arrives fresh and on time.

Loyalty Program: Panera Bread has a loyalty program called MyPanera, which offers exclusive rewards and discounts to its members. By signing up, you can earn points for every purchase and enjoy special perks such as free bakery items and personalized offers.

Dietary Accommodations: Panera Bread is committed to catering to various dietary needs. They offer a wide range of vegetarian, vegan, and gluten-free options, making it easy for individuals with dietary restrictions to find something delicious to eat.

Sustainability Initiatives: Panera Bread is dedicated to sustainability and has implemented various initiatives to reduce its environmental impact. They use eco-friendly packaging, source ingredients responsibly, and support local farmers and communities.

Accessibility and Convenience: Panera Bread strives to make its restaurants accessible and convenient for all customers. They have wheelchair-accessible entrances and seating areas, as well as convenient parking options.

Location and Parking: Panera Bread has multiple locations, making it easily accessible no matter where you are. The restaurants are typically located in convenient areas with ample parking available.

Social Media Presence: Panera Bread has a strong social media presence, regularly posting updates, promotions, and mouth-watering food photos. They engage with their followers and respond to customer inquiries and feedback in a timely manner.

Special Offers and Promotions: Panera Bread frequently offers special promotions and discounts, making it even more enticing to dine at their restaurants. Whether it's a limited-time menu item or a buy-one-get-one deal, there is always something exciting happening at Panera Bread.

Community Involvement: Panera Bread is actively involved in the community, supporting local charities and organizations. They regularly host fundraising events and donate unsold food to those in need, demonstrating their commitment to giving back.

Mobile App Experience: Panera Bread's mobile app is user-friendly and convenient. It allows you to easily place orders, customize your meal, and earn rewards through the MyPanera loyalty program. The app also provides updates on special offers and promotions.

Catering Services: Panera Bread offers catering services for events and gatherings. Whether it's a business meeting or a family celebration, their catering menu provides a variety of options to satisfy everyone's taste buds.

Gift Cards: Panera Bread offers gift cards that make for great presents for friends and family. These gift cards can be used at any Panera Bread location, allowing the recipient to enjoy a delicious meal at their convenience.

Feedback and Complaint Resolution: Panera Bread values customer feedback and strives to resolve any complaints or issues promptly. They have a dedicated customer service team that is readily available to address any concerns and ensure customer satisfaction.

How to file a complaint about Panera Bread?

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1. Log in or create an account:
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Panera Bread in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Panera Bread. Mention key areas, transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

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- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide users effectively through the process of filing a complaint or review about Panera Bread on ComplaintsBoard.com. Remember to focus on the company's business category.

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Contact Panera Bread customer service

Phone numbers

+1 (855) 372-6372 +1 (314) 984-1000 More phone numbers

Website

www.panerabread.com

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