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4.2 7687 Reviews

Panera Bread Complaints Summary

48 Resolved
1473 Unresolved
Our verdict: If considering services from Panera Bread with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Panera Bread reviews & complaints 1543

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6:15 pm EST
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Panera Bread unhealthy, unsanitary conditions

The unsanitary conditions of this restaurant are atroscious. The manager, Will, used a wet vacuum for 10 minutes during peak dinner time when a customer complained about the accumulation of food underneath the seat cushions of the restaurant's chairs. The vacuum did not operate properly and the manager then threw the debris from the chairs onto the floor. The same manager then became angry towards the customers in the immediate area making unreasonable demands. He has also displayed this type of behavior towards customers as they approach the 'sample' table where he stands over each customer criticizing the way they take a sample. He's rude, discourteous, and unprofessional at times. Covelli Enterprise Corporate phone is [protected]. Thank you for your attention.

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2:47 pm EST

Panera Bread grasshopper in salad

A few years ago, my mother and my aunt went to panera and they got some salads. All of a sudden my mom was sifting through her salad and noticed two little eyes staring at her. It was a grasshopper! (I'm not kidding!) she almost threw up and threw the salad out. Demanding a refund, she did not get one. Such poor service.

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Cynthia Dollar
Trinity, US
Oct 04, 2012 7:52 pm EDT
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It is Panera's fault because when we get produce the preper cleans it then preps it more and puts it into an sealed container. Then someone from front line (the ones who makes the food) brings it to the line and puts it out, then makes the food with it. The preper should have see the grasshopper, but if he/she forgot the lid and left to get it then the grasshopper could have gotten in them. But then the person from front line who made the salad should have seen it.

If you was at my store my mg would have not only gave your mother a refund, but give her another salad and/or her pick of an pastry.

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ms_lemon
louville, US
Dec 29, 2010 5:29 am EST

its not panera's fault there produce distributers fault.. but you should have gotten a refund.

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Michael desautels
Hamden, US
Dec 28, 2010 10:32 pm EST

Found grasshopper in stop/shop salad mix merry Christmas

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FreeStupidity
Hermitage, US
May 21, 2009 2:26 pm EDT

I'm glad you think that Panera Bread put a grasshopper in your salad. As if they have control over that.

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7:26 am EDT
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Panera Bread terrible experience

A couple of month's ago my teen-age son was hired by Panera Bread. He was very excited and told me often how much he enjoyed the job. I read their handbook and they claimed they were a good place to work because of the respect they showed for their employees. Soon enough we found out that they have no respect for their employees.

Female employees were referred to as 'the ###' by one of the managers. Then, things got worse. My son was working in the sandwich line in front of customers. It was a hot day, and he asked the female worker next to him what was wrong with the manager. She told him (my son) that she didn't know what was wrong with him(the manager). She then told my son that the manager was probably upset because she had told the manager that he should suck my son's dick! This female employee thought that making that statement to the manager was funny. My son left the store stunned and later called one of the other managers to explain why he had left work.

Now, logically, you would think that the female employee would get in trouble for making such a remark at work and that the manager she said it to would have done something about the trash mouth female employee. No way! This same manager was the one that referred to the female employees as '###' and he did nothing about it. My son registered a complaint with management and Panera started their 'trash the victim' nonsense.

My son was immediately suspended from work (that's what happens when you file a complaint at Panera's) and he was told there would be an investigation. The manager who was supposed to run the investigation then took three sick days off. To make a long sickening, story short they ended up firing my son after a week and a half of asking for written and signed reports from him.

Instead of cleaning up their house, they decided to pick on a teen-age boy. Wow! I think they deserve a place in the corporate Hall of Shame. I have told all of my friends, relatives and acquaintances the story (there are many) and I personally will trash them every chance I get.

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Isaac Murray
Southern Pines, US
Feb 07, 2024 5:48 am EST

On Wednesday, Jan. 21st I didn't get what I ordered. My mom (She orders it for my school the day before) ordered a Kids Mac n Cheese w/ baguette.

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Asshole Carr
, US
Jan 28, 2024 6:30 pm EST
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He's been selling drugs out bye dumpster doesn't wash his hands before handling food been flipping off cars cussing customers that's going bye I'm no longer going to be customer at Harrisonburg va till he's fired

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Beverly Drohan
, US
Nov 04, 2023 7:52 am EDT
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Has been refrigerated - just took it our of fridge and the top is all puffed up

ESTF-19449A

Use by 11/23

[protected]

12155

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Never gain
, US
Oct 22, 2023 2:20 pm EDT
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Saturday, October 7, 2023, at 11:30 am

Points East in Mentor.

Horrible customer service at the takeout/drive-thru

The soup was watery and cold, and the baguette was literally a one-inch section of the loaf.

They also dropped the pastry order in the bag, un-separated from the other items in the bag.

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Taina2023
Chesapeake, US
Oct 11, 2023 1:48 pm EDT
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My name is Taina Ramirez. My phone number is [protected] and my email address is taina100280@yahoo.com. I went to this location and ordered an iced chocolate Latte on 9/29/2023 at approximately 8:10 a.m. After almost finishing this drink, I found a bunch of labels in the bottom of the container.

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prakashsubedi
manassas, VA, US
Oct 11, 2023 3:42 pm EDT

4 Oct, 2023 , 3AM I bought two packaged Panera Bread Soups from a store called CircleK in Stow, Ohio. after I finished almost half of the soup, I found something little stiff in my mouth and it was a bug, a big black bug thats shiny on top. I feel like throwing up and I already start feeling so sick.

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jossidavid
silver spring, US
Aug 28, 2023 8:46 am EDT

on Friday August 18th around 730pm ,not only they mess-up my order ,the manager yield, harass and treat me very bad ...

I need full explanation from Panera .

Downtown Silver Spring Store !

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Gillian Butcher
, US
Aug 07, 2023 8:50 am EDT
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I've complained to the manager about an incident where a girl on register said I didn't belong in line and shewed me (was hateful with me) the manager was supposed to resolve the issue the same girl has waited on me multiple times since then and it's not only her but the attitude of the whole team.

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corc
Detroit, US
Jun 28, 2023 8:55 pm EDT

Hair in the cookie. Sauce on the slice of bread for my soup. Just plain awful.

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James Judson
West Haven, CT, US
Jun 18, 2023 8:34 am EDT
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Ordered Bacon egg and cheese on ciabatta role. no bacon on sandwich

Ordered two bagels with cream cheese. no cream cheese provided

this occurred at Drive thru in Milford CT on June 12, 2023 at 745am

Panera Bread Customer Reviews Overview

Panera Bread is a popular bakery-cafe chain that offers a wide range of freshly baked bread, sandwiches, soups, salads, and pastries. The company has received numerous positive reviews from customers who appreciate the quality of its food, the friendly service, and the cozy atmosphere of its cafes.

Many customers have praised Panera Bread for its commitment to using fresh, natural ingredients in its food. The company has also received high marks for its vegetarian and vegan options, which cater to a growing number of health-conscious consumers.

In addition to its food, Panera Bread has also been praised for its customer service. Many customers have noted the friendly and helpful staff at its cafes, who are always willing to go the extra mile to ensure a positive experience for customers.

Other positive points include the company's convenient online ordering system, its loyalty program, and its commitment to sustainability and social responsibility.

Overall, Panera Bread is a highly regarded bakery-cafe chain that offers delicious food, excellent service, and a welcoming atmosphere. Whether you're looking for a quick breakfast, a hearty lunch, or a tasty snack, Panera Bread is a great choice.

Panera Bread In-depth Review

Overall Rating: Panera Bread is a fantastic choice for a quick and delicious meal. With its diverse menu, excellent customer service, and inviting atmosphere, it's no wonder why this restaurant is a favorite among many.

Menu Variety and Quality: Panera Bread offers a wide range of options to suit every palate. From freshly baked breads and pastries to hearty soups, salads, and sandwiches, there is something for everyone. The ingredients are always fresh and the flavors are consistently delicious.

Pricing: While Panera Bread may be slightly more expensive than some fast food chains, the quality of the food justifies the price. The portion sizes are generous, and the ingredients are of high quality.

Customer Service: The staff at Panera Bread is friendly, attentive, and always willing to go the extra mile to ensure customer satisfaction. They are knowledgeable about the menu and are happy to answer any questions or accommodate special requests.

Ambiance and Atmosphere: Panera Bread has a warm and inviting atmosphere, making it a great place to relax and enjoy a meal. The cozy seating areas and soft lighting create a comfortable environment for both individuals and groups.

Cleanliness and Hygiene: Panera Bread maintains a high standard of cleanliness and hygiene. The dining areas, restrooms, and food preparation areas are always clean and well-maintained.

Speed of Service: Panera Bread is known for its quick and efficient service. Whether dining in or ordering to-go, you can expect your food to be prepared and served in a timely manner.

Online Ordering and Delivery: Panera Bread offers convenient online ordering and delivery options. Their website is user-friendly and allows you to customize your order to your preferences. The delivery service is reliable and ensures that your food arrives fresh and on time.

Loyalty Program: Panera Bread has a loyalty program called MyPanera, which offers exclusive rewards and discounts to its members. By signing up, you can earn points for every purchase and enjoy special perks such as free bakery items and personalized offers.

Dietary Accommodations: Panera Bread is committed to catering to various dietary needs. They offer a wide range of vegetarian, vegan, and gluten-free options, making it easy for individuals with dietary restrictions to find something delicious to eat.

Sustainability Initiatives: Panera Bread is dedicated to sustainability and has implemented various initiatives to reduce its environmental impact. They use eco-friendly packaging, source ingredients responsibly, and support local farmers and communities.

Accessibility and Convenience: Panera Bread strives to make its restaurants accessible and convenient for all customers. They have wheelchair-accessible entrances and seating areas, as well as convenient parking options.

Location and Parking: Panera Bread has multiple locations, making it easily accessible no matter where you are. The restaurants are typically located in convenient areas with ample parking available.

Social Media Presence: Panera Bread has a strong social media presence, regularly posting updates, promotions, and mouth-watering food photos. They engage with their followers and respond to customer inquiries and feedback in a timely manner.

Special Offers and Promotions: Panera Bread frequently offers special promotions and discounts, making it even more enticing to dine at their restaurants. Whether it's a limited-time menu item or a buy-one-get-one deal, there is always something exciting happening at Panera Bread.

Community Involvement: Panera Bread is actively involved in the community, supporting local charities and organizations. They regularly host fundraising events and donate unsold food to those in need, demonstrating their commitment to giving back.

Mobile App Experience: Panera Bread's mobile app is user-friendly and convenient. It allows you to easily place orders, customize your meal, and earn rewards through the MyPanera loyalty program. The app also provides updates on special offers and promotions.

Catering Services: Panera Bread offers catering services for events and gatherings. Whether it's a business meeting or a family celebration, their catering menu provides a variety of options to satisfy everyone's taste buds.

Gift Cards: Panera Bread offers gift cards that make for great presents for friends and family. These gift cards can be used at any Panera Bread location, allowing the recipient to enjoy a delicious meal at their convenience.

Feedback and Complaint Resolution: Panera Bread values customer feedback and strives to resolve any complaints or issues promptly. They have a dedicated customer service team that is readily available to address any concerns and ensure customer satisfaction.

How to file a complaint about Panera Bread?

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- Summarize the main issue with Panera Bread in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Panera Bread. Mention key areas, transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

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- Review your complaint for clarity, accuracy, and completeness before submitting it.

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Ensure each step is clearly defined to guide users effectively through the process of filing a complaint or review about Panera Bread on ComplaintsBoard.com. Remember to focus on the company's business category.

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Contact Panera Bread customer service

Phone numbers

+1 (855) 372-6372 +1 (314) 984-1000 More phone numbers

Website

www.panerabread.com

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