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Panera Bread
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4.2 7687 Reviews

Panera Bread Complaints Summary

48 Resolved
1473 Unresolved
Our verdict: If considering services from Panera Bread with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Newest Panera Bread reviews & complaints

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D
1:43 pm EDT

Panera Bread southwest chile lime ranch chicken salad - undercooked

To Whom it May Concern:

On August 18, 2017 I ordered a full southwest chile lime ranch chicken salad to go at the Panera located at 2501 Hempstead Turnpike, East Meadow, NY 11554. When I got home, I noticed that there was more than one piece of chicken that was obviously undercooked. The chicken had a rubber texture and pink color. It was disgusting and it made me loose my appetite. I only found a few pieces until I finally threw out the salad all together and could not eat it. To undercook food could result in illness and I am hoping that I do not get sick.

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12:27 pm EDT

Panera Bread overcharging card

I've ordered over 50 times with my online account, the past two times I was charged double on my card, and it's over drafted my card, and caused issues with other bills I've had. I haven't been reimbursed for the first time, or the second, and can't get a hold of anyone to solve the problem, at this point I'm prepared to take legal action. I'll happily exchange photos and emails, receipts, phone records, etc to resolve the issue. Please contact me at my email. [protected]@yahoo.com

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6:14 am EDT

Panera Bread quality of sandwich

Stopping on the Ohio Turnpike at the Great Lakes Service Plaza I ordered 1/2 of a tuna salad sandwich on whole wheat. When we left and I started to unwrap my sandwich to eat along the way I found that they gave me a heel for one of the pieces of bread. It was bad enough to pay $5.50 for only a half of a sandwich but then to have less than quality bread. I used to enjoy this sandwich but will be very hesitant to order again.

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2:29 pm EDT

Panera Bread food complaint

I was ordering Panera to go to bring back to school at the Oswego, IL location. I order the same thing about every time at Panera and have ordered it to go before. I get a half Italian & I asked for no mayo since I am allergic. Mayo was on there so I couldn't eat it so I had to throw it away. I order a half caesar salad which was tiny (I know this because I always order this) & my friend got the same order of salad (the half order) but hers was at least 3 times the size of mine. The togo container of my salad was maybe a quarter of the way full. So I was left hungry when usually I enjoy this meal and it fills me up. Seems like a waste of $10 to me

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2:18 pm EDT

Panera Bread my order

I drove to the 13th street location and placed my order for lunch. I ordered a tuna and avocado on a croissant. Got to work and realized there was no advocado on my sandwich so I drove back. The lady took my sandwich had someone remake it. The pic below shows how they poorly made my food. Not Happy! I spend a lot of money at Panera all the time!

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12:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Panera Bread quality of lunch (tuna)

I ordered a half tuna sandwich online with an extra pickle spear. I ordered it for rapid pickup to bring back to work. When I got back and opened my sandwich there was about a table spoon of tuna, not even covering half of the sandwich. Very disappointed . Also there was no pickle spears at all. I run into the pickle spear problem every time I'm at panera. They say I should ask the cashier and when I do they cashier says it comes with a pickle. So now I have taken a half hour out of my day to go grab BARELY a lunch.

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11:17 am EDT

Panera Bread manager won't let me socialise with workers

I was just trying to improve the experience of employees in the workplace by informing them on world issues, such as the vehicular attack on protesters of a white nationalist meeting in Charlottesville, Virginia, when a manager (named "Zach", I believe) told me I was a nuisance, and I had to take a seat. As I sorrowfully paced back to my seat, I felt my heart begin to burst, because before this incident, I thought this "Zach" character was a very chic, down-to-earth, cute, personable guy. I don't want to be a tattle tail, I just want my Panera experience to be joyous and full.

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10:53 am EDT

Panera Bread food served

I placed a to-go order at the 500 West International Speedway Boulevard Panera Bread in Daytona Beach and called as soon as I got home to notify them that the sandwich had practically nothing in Between the Bread I was offered a coupon that was supposed to be placed in the mail. that was two months ago. I have since eaten at Panera several times and it occurred to me upon today's visit that I have not received a coupon. I mentioned it to my cashier, placed my order for the additional sandwiches and she said she would check with the manager to see if it would be possible to offer the third sandwich free of charge. the manager said the only thing she could do is research the issue because I did not have proof or a receipt of the purchase. This exchange went on for several minutes at which time I decided it was not worth any purchase at all and I exited the restaurant.

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8:27 am EDT

Panera Bread customer service

I am a religiously regular customer at Panera Bread Across the US. I enjoy the environment, food and fast food prep panera is usually consistent with. Unfortunately every time I visit the location at "108 E Blackstock Rd Spartanburg, SC 29301 United States" I have a bad experience. I came in on Aug 14th at around 8AM. I was greeted as I came in the door like usual. But I should have known this would be a difficult morning as the cashier woman coughed severely throughout me giving her my order for 2 breakfast sandwiches. I wish she stepped away and had another cashier help me because both my orders where rung up wrong. It probably would of helped if she repeated my order to me. I'm also disappointed that she forgot to ask me my panera card number. I ordered a sausage and egg on whole grain bread/miche. and a bacon egg and cheese on a french toast bagel. I somehow got one sandwich on a flatbread and the other on a baguette. I returned the sandwiches to the line employee and i told him it's alright if he doesn't toast the breads since i was in a rush ( I said this as he was walking away from me when I was talking) so I repeated myself when he was in front of me. he than told me that he " heard me the first time". I didn't realize me wanting my food done right the first time was such a task. There was major miscommunication between myself and the cashier, than the cashier to the line employee. At the manager could of done was apologize better and offer a pastry. I will NOT be returning to this location seeing they have major improvements to do.

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8:15 am EDT

Panera Bread poor customer service

Scene: Panera in Valpo, Thursday evening around 8:30 p.m.

A friend and I are dining in, and there are about four other tables with people scattered amongst the dining room. Not crowded. One of the Panera workers begins vacuuming the dining area, moving tables and chairs around and creating quite a ruckus. She then comes to our table, actually vacuuming right under our feet as we were trying to eat. Annoyed, my friend asks her, "Can you please go do that elsewhere? We are trying to eat." The worker stops for a moment, giving her a blank stare. My friend elaborates: "I don't want junk that you're stirring up in the air getting into my food." The worker replies, "There is nothing in the air. I'm doing my job." She continues to vacuum.

Since when do employees talk back to customers? Since when is it okay to vacuum around people who are trying to eat? There was still 90 minutes before closing time, it wasn't like we were sitting down to eat with 10 minutes to spare. For a $16 meal, I expect to be able to eat it in peace.
I've noticed the Valpo Panera going downhill this past year, in terms of cleanliness (despite the vacuuming!) and food quality (sloppily made food and such). Now, defiant, smart-assed employees?

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6:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Panera Bread take out service

I went in Friday night (8/11/2017) to get a cup of soup to go. It took 17 minutes to get my order. I never would have ordered anything if I knew it would take so long.
Never again! I even said something to a man behind the counter and he told me to use my receipt to complain. Then I called the main office and explained what had happened and I was thanked and told that they were sorry. What a waste of time. Cafe Order 479279

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5:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Panera Bread unacceptable panera bread experience

Dear CEO Schaich:

Approximately,  four hours, ago, my Mother and I went out to lunch at:
Panera Bread
4014 Peach St.
Erie, PA  16509
[protected]

My Mother was visiting me from NY.  We planned on going shopping & out for lunch. We both ordered the pick-two (soup & sandwich) items.   At the bottom, of my Black Bean soup, was a large piece of plastic.  My Mom commented that her Chicken soup was watery & luke warm.  In fact, both our cups of soup, were luke warm.  She commented, how much the quality & atmosphere has declined at Panera Bread, over the last couple years. I agree. 

I asked to speak with a Manager regarding the plastic in my soup.  Her name was Brianna.  She was rude & spoke in a very flat tone, and said "well our soup comes in plastic bag, so that is how the plastic, ended up in your soup".  I said, "as a customer, I don't care if it comes in a bag, box, bottle or any other container, it does not belong in my soup".  She didn't offer an apology, only excuses, & simply refunded the soup, nothing else. 

And, my Mom ordered the Chicken & Rice soup & is now ill.  Both our cups of soup, were obviously, not proper consistent temperature to ensure food safety. I was shocked & unhappy, so I called your Panera Contact line, & spoke with Jeff, he seemed busier speaking with a friend, so I had to reiterate my experience twice.  He told me to call back to the the Panera Bread location, we visited, & ask to file a Customer Incident Form over the phone. So I did.

I asked to speak with a Manager,  & was told the Manager was not available. So, I spoke with the Asst. Manager, Chrisandra.  She proceeded to give details & excuses,  about soup temperatures, thermal containers, so their soup is always hot.  More excuses about process & not addressing CS Factual experience.

And, Chrisandra said, she did not know how to complete the incident report, so her boss, said my Mother and I would have to drive back to that location and fill out the report, in person, ourselves.  Hmmmm...so we should drive back in from NY complete a form in person that I had plastic in my soup, my Mom most likely has food poisoning from her luke warm Chicken & Rice soup...does that sound reasonable?  And, Panera Bread, has the gull to say they have cleaner foods.  Clean food should contain Plastic?  Clean soup should be served luke warm?  Clean food, should make my Mother sick?  Outrageous!
Iwould like a letter of apology, sent to my Mom.  Obviously, your Legal Counsel will not allow you to directly address the factual details, I noted above.  But, nevertheless, my Mom came to town to enjoy the day shopping with me.  Instead, she ended up sick after eating watery, luke warm, chicken & rice soup, from Panera Bread.  After eating at Panera, our shopping plans ceased!
 
My Mother, is an older woman, who does not like to complain or create a scene.  But, I want this addressed.  This is a complaint, that I'm filing on her behalf. 

Obviously, the other steps, you have in place, have not been able to address this issue, because, none of your employees understand CS policy procedures.

I'd like an apology sent to my Mom & my Mother's money refunded, sent to:

[personal information has been removed]

Regards,

[personal information has been removed]

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2:34 pm EDT

Panera Bread I am making a complaint about a manager at 528 gateway drive

My name is Elizabeth I visited Panera Bread on 08/11/17 around a little after 2 at 528 Gateway Drive Brooklyn Ny I placed an order which was messed up at the front counter. When I went to the pick up area I was charged for a smoothie which I did not order but was charged for. I asked one of the employees for help which his name was Tim, The manager on shift interviened. she made an offensive remark which as a manager in any business should not have been said. Another employee name Isiah and Tim were the only two people trying to help out. Manager on shift has a terrible a attitude.

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9:55 am EDT

Panera Bread meal at anaheim cafe 3269

Hi there - We had a poor to-go experience and I would like a refund. The meal was missing a sprouted grain role, and the Cobb Salad and Bacon Turkey Bravo Sandwich were so drenched with dressing they was inedible. Normally I would have brought the meal back, but we were on vacation and without a car, and we didn't open our meals until back at our hotel. Total for the meal was $45.20.

Normally our whole family likes Panera, and we have all eaten these same meals before. This store was not up to Panera's normal standards!

This was on 8/6/17 at 11:05 AM, Check #260608.

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2:15 pm EDT
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Panera Bread unethical behavior by a general manager and order service

I placed an order on 8/8(1 danish roll, 8 souffles and a box of coffee) to be picked up 8/9 @ 6:15 am @ Plaistow, NH location. I arrived at 6:15 to get my order when I was told "the souffle your ordered will not be out of the oven for another 19 minutes, these take about 25 minutes to bake so I put them in the oven as soon as I arrived this morning"."And the danish ring you ordered is not available today, as we only had 1 and it was for another order we have". I asked why nobody could have contacted me about this before arriving or maybe when the order was received letting me know that my requested pick up time would not work due to the items ordered.(people have choices-I could have ordered from somewhere else) I had a big board meeting to get to which is why I ordered in advance and did not have the 19 minutes to wait. I was getting upset and the server asked the Mgr to come out. His name is Tony and he is the General Manager. I mentioned to him that this is the 3rd time I have ordered with Panera and been told the order was not ready. He said yah well you should have called the catering team if this is the 3rd time(with a sarcastic voice and face) I said, oh please do not turn this around to be my fault, I have choices and I came here. I am actually at fault because I knew you were going to let me down and I ordered from you anyway. He said and you ordered a box of coffee and did not even pay for it. I said that is because the website does not give you an option to purchase a box of coffee, so I wrote it in the notes section(which he obviously saw)---and he should his head like I was making this up. He should be aware that this is not an online option. and by the way...you have my credit card for my order. Was he insinuating that I was trying to get a box of coffee for free?! This is my second time having this type of a conversation with this Tony-General Manager from Plaistow. I had reached out about him the last time and did not receive a follow up about my complaint (more like a concern) if he is the GM and he is speaking to customers like this, I can't imagine how he is talking to employees. I am not going to drop this concern about tony. I want to talk to someone about this.
I appreciate your time and Thank you in advance for help resolving this disrespect and disservice that I received for the 2nd time. (The poor woman -server (Tiffany)felt awful) I would like my money back and feedback on what will be done to promote better customer service from Tony. I actually think he is not the face you want running your company locations.
Sincerely,
Wendy Lewis
4 Geary Lane
Atkinson, NH 03811
[protected]@yahoo.com
[protected]

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2:06 pm EDT

Panera Bread cleanliness

Today I visited the Panera in Glenview Illinois ( Waukegan and Willow Road)
I've never been in a dirtier Panera...ever. The tables were not wiped down the floors were not clean and think drink station filled with litter! The windows were also smeared and the entry was far from inviting.
I hope this is one of your future renovations as this place is far fro. A credit to your company!

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7:16 pm EDT

Panera Bread new tipping policy

payment by credit card and tipping. I object to having to say No to tipping the cashier. Its awkward.

I understand the need to provide the opportunity to tip with so many people paying with credit instead of cash. A better option would be to provide a Tip Button that I can choose if I wish, and a Complete Transaction if I do not wish to tip.

I do not like having to decline the tip in order to finish my purchase. It is very uncomfortable.

I hope Panera considers reworking this procedure.

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Margie Heckler
, US
Aug 11, 2017 2:00 am EDT

I am so tired of this check-out counter tipping request. I tip for someone to take care of me at a table, bringing drinks, clearing the table, replenishing the drinks and bread, etc. I don't tip for someone to put am item I have purchased into a bag. If this was the case, I guess we should tip the person at Publix who bags the groceries, and how about the person who scans every item, Waitresses and waiters notoriously work for very little wages, depending on the tips for their income. People who put items into a bag are not waiters, they are cashiers. I am also tired of being asked to donate to a charity when I go to Publix, etc. I just want to buy food. Get rid of the people hounding you to buy something when you go into and out of the grocery store, too. I am perfectly capable of sending a check to a charity. I do not want to be asked to do it every time I shop.

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1:39 pm EDT

Panera Bread portion sizes

I've been going to Panera for years. I typically purchase the half portion of Caesar Salad with Chicken and it's enough to satisfy my hunger. My most recent purchase of the same order, was significantly smaller. Not even enough to make a dent in my appetite. Chatted with someone in customer care and not even a refund. Offered pastry, instead. Duped

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Margie Heckler
, US
Aug 11, 2017 1:40 am EDT

I was a long time customer at Panera Bread until recently. I remember when I used to go for lunch when I could get a pick two for a decent price and get reasonable portions. The last several times I have gone there, the sandwiches are very small, and there is very little on them. They are appetizer sized. Also the soup bowls have gotten thick so they seem large from the outside, but they hold very little soup. Total waste of money.They will never get another dime from me. It's a shame, because the food is good. If the sandwiches get any smaller they will disappear. It's not just a Panera thing, though. The cardboard tubes that hold paper towels and toilet paper are getting bigger and bigger, so they are selling you more air than paper, and they have gotten narrower. Haagen Dazs has reduced their pint to 14 ounces and increased the price. Downey has watered down their product and increased the price, it goes on and on. Fortunately there will eventually be an end to the decreasing sizes as things would just disappear, but I bet the prices will continue upward.

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1:00 am EDT

Panera Bread blueberry & white balsamic salad

Yesterday, I went to panera bread to get my favorite salad after working out ! I requested to be taken out! My order was a whole salad with chicken, but I surprised when I got home my order was half and without chicken! I have paid $11 for what ! They must read the orders carefully ! I lost my money for nothing ! The service is really poor and careless!

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9:24 pm EDT
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Panera Bread policy regarding leftover pastries at the end of the day

In past years we & other customers attempted to purchase leftover pastries at the end of the day at a discount & was denied the opportunity with the explanation they were donated to shelters. Later we were allowed to purchase leftover pastries at a discount at the end of the day that was still more than regular prices at the local grocery bakery. Everyday of August 2017 we were denied the discounted purchase & advised he leftovers were donated. Why that may be somewhat a commendable practice, it is not a good business practice to donate product to alcohol & drug abusers rather than sell it to customers. Panera' pastries, soups, sandwiches, breads, & beverages are all highly overpriced! Apparently I need to give more of my business to the local grocery bakers & restaurants. When Panera closes its doors for lack of business, the employees can go to the local shelters.

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Panera Bread Customer Reviews Overview

Panera Bread is a popular bakery-cafe chain that offers a wide range of freshly baked bread, sandwiches, soups, salads, and pastries. The company has received numerous positive reviews from customers who appreciate the quality of its food, the friendly service, and the cozy atmosphere of its cafes.

Many customers have praised Panera Bread for its commitment to using fresh, natural ingredients in its food. The company has also received high marks for its vegetarian and vegan options, which cater to a growing number of health-conscious consumers.

In addition to its food, Panera Bread has also been praised for its customer service. Many customers have noted the friendly and helpful staff at its cafes, who are always willing to go the extra mile to ensure a positive experience for customers.

Other positive points include the company's convenient online ordering system, its loyalty program, and its commitment to sustainability and social responsibility.

Overall, Panera Bread is a highly regarded bakery-cafe chain that offers delicious food, excellent service, and a welcoming atmosphere. Whether you're looking for a quick breakfast, a hearty lunch, or a tasty snack, Panera Bread is a great choice.

Panera Bread In-depth Review

Overall Rating: Panera Bread is a fantastic choice for a quick and delicious meal. With its diverse menu, excellent customer service, and inviting atmosphere, it's no wonder why this restaurant is a favorite among many.

Menu Variety and Quality: Panera Bread offers a wide range of options to suit every palate. From freshly baked breads and pastries to hearty soups, salads, and sandwiches, there is something for everyone. The ingredients are always fresh and the flavors are consistently delicious.

Pricing: While Panera Bread may be slightly more expensive than some fast food chains, the quality of the food justifies the price. The portion sizes are generous, and the ingredients are of high quality.

Customer Service: The staff at Panera Bread is friendly, attentive, and always willing to go the extra mile to ensure customer satisfaction. They are knowledgeable about the menu and are happy to answer any questions or accommodate special requests.

Ambiance and Atmosphere: Panera Bread has a warm and inviting atmosphere, making it a great place to relax and enjoy a meal. The cozy seating areas and soft lighting create a comfortable environment for both individuals and groups.

Cleanliness and Hygiene: Panera Bread maintains a high standard of cleanliness and hygiene. The dining areas, restrooms, and food preparation areas are always clean and well-maintained.

Speed of Service: Panera Bread is known for its quick and efficient service. Whether dining in or ordering to-go, you can expect your food to be prepared and served in a timely manner.

Online Ordering and Delivery: Panera Bread offers convenient online ordering and delivery options. Their website is user-friendly and allows you to customize your order to your preferences. The delivery service is reliable and ensures that your food arrives fresh and on time.

Loyalty Program: Panera Bread has a loyalty program called MyPanera, which offers exclusive rewards and discounts to its members. By signing up, you can earn points for every purchase and enjoy special perks such as free bakery items and personalized offers.

Dietary Accommodations: Panera Bread is committed to catering to various dietary needs. They offer a wide range of vegetarian, vegan, and gluten-free options, making it easy for individuals with dietary restrictions to find something delicious to eat.

Sustainability Initiatives: Panera Bread is dedicated to sustainability and has implemented various initiatives to reduce its environmental impact. They use eco-friendly packaging, source ingredients responsibly, and support local farmers and communities.

Accessibility and Convenience: Panera Bread strives to make its restaurants accessible and convenient for all customers. They have wheelchair-accessible entrances and seating areas, as well as convenient parking options.

Location and Parking: Panera Bread has multiple locations, making it easily accessible no matter where you are. The restaurants are typically located in convenient areas with ample parking available.

Social Media Presence: Panera Bread has a strong social media presence, regularly posting updates, promotions, and mouth-watering food photos. They engage with their followers and respond to customer inquiries and feedback in a timely manner.

Special Offers and Promotions: Panera Bread frequently offers special promotions and discounts, making it even more enticing to dine at their restaurants. Whether it's a limited-time menu item or a buy-one-get-one deal, there is always something exciting happening at Panera Bread.

Community Involvement: Panera Bread is actively involved in the community, supporting local charities and organizations. They regularly host fundraising events and donate unsold food to those in need, demonstrating their commitment to giving back.

Mobile App Experience: Panera Bread's mobile app is user-friendly and convenient. It allows you to easily place orders, customize your meal, and earn rewards through the MyPanera loyalty program. The app also provides updates on special offers and promotions.

Catering Services: Panera Bread offers catering services for events and gatherings. Whether it's a business meeting or a family celebration, their catering menu provides a variety of options to satisfy everyone's taste buds.

Gift Cards: Panera Bread offers gift cards that make for great presents for friends and family. These gift cards can be used at any Panera Bread location, allowing the recipient to enjoy a delicious meal at their convenience.

Feedback and Complaint Resolution: Panera Bread values customer feedback and strives to resolve any complaints or issues promptly. They have a dedicated customer service team that is readily available to address any concerns and ensure customer satisfaction.

How to file a complaint about Panera Bread?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

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- Summarize the main issue with Panera Bread in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Panera Bread. Mention key areas, transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

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- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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Contact Panera Bread customer service

Phone numbers

+1 (855) 372-6372 +1 (314) 984-1000 More phone numbers

Website

www.panerabread.com

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