Panera Bread / poor customer service

Staten Island, NY, United States

I visited your 4075 store this afternoon, my order number is 567. I ordered a danish and two coffee and my receipt said I was rewarded a free coffee or tea. My receipt stated " you received a reward. Received one free coffee or hot tea. I was chared for both coffees and spoke with the cashier Cynthia. She said I was to get a coffee on my next visit. I asked to speak with a manager who said the same thing. I showed her where It said "You received a reward and after reading the receipt a few times, she gave me a credit. I also told her that the decaf coffee was lukewarm, she said she would make a new one, which took over 20 minutes. I was so disappointed in your staff during my visit to your store. We left vowing never to come back again. Deborah Postler

Sep 17, 2017

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