Panera Bread
reviews and complaints

Visited the Desert Ridge location in Phoenix, AZ. We ordered a ham and egg white breakfast sandwich in a blueberry bagel, a bear claw, a blended mocha coffee, a toasted cinnamon swirl bagel and an orange juice. First breakfast sandwich was bacon in a cinnamon swirl bagel. Changed to ham and we asked if the bagel was blueberry, the cook said yes. It was not. Reordered after trying it. Apparently the bagels were in the wrong racks. The cinnamon bagel was burned repeatedly and it was obvious the worker could not slice or toast a bagel. I ended up with a blueberry bagel that was barely heated and not toasted. The blended mocha was mostly chocolate syrup and inedible. So only the pre-made bear claw and bottled oj were made correctly. Everything else took several attempts to still be wrong. Poor customer service and food. We live spammers but will not visit this location again.

Hi I feal terrible I am doing this and have never had to hope never to again. Im an employee at panera bread on commons drive rocklin in california my name is matthew bagley im a cashier associate. Know everything but the line I keep getting delayed with my opportunity to move into the learn easily. I requested a 4to8 deep clean shift off said in writing id do anything for them besides the shift no other employee does or even gets asked to do. On the 23rd of this month sunday I instead got a 9to five pm deep clean shift. I feal just shy of discriminatiated against and I get sick sometimes from this shift I clean mold bathroom mop water and plungers and toilet brushes I feal bullied into this shift I get sick from. Please help im a verry fast learner panera is a great place to work and I dont want to leave thers so many opportunitys on wich im not apart of. Again I hate myself for reporting this I learned the loby shift in one day training and dishes shift with a walk through and truck to just a walk through and register in 3days customers love me. I feal like seriously underestimated I have mit experience at a young age of 18 and have worked since 15and a half yrs old. Id understand if everyone was a part of this deep clean shift id take part. I hafto call in some days with the flue due to the deep clean shift.

After waiting for my food for probably 30 minutes today, I got a bacon turkey bravo on a baguette to go with a French onion soup, both items part of the you pick two. I also got a side of baguette and a lemonade. I get home to open the bag and see this half of a sandwich with probably less than half the bread that should be given-(I ordered a bacon turkey on a baguette) and was unsatisfued. I was also not given my side of baguette! As someone that goes here at least once a week, I think I deserve more than a quarter of a baguette...

Ordered the pick 2. Received half steak and arugula sandwich with a cup of chicken noodle soup bag of chips. Total $10.79. Asked to leave garlic spread off they didn't so the whole sandwich tasted like garlic. The cup of soup had 5 noodles. The soup is good but not enough noodles. I could of made a better sandwich at home. Seems like a lot of money for what you get. Maybe a drink needs to be included. Not worth the money. Probably won't be going back. What a rip off.

store 0749 4/9/17
(Rochester Hills MI) I ordered u-pick-2 w/ napa chicken salad sandwich+soup. I had to lift the top bread off to find the chicken salad... saw two bites of chicken salad w/ 2.5 grapes, a few bits of chicken, & 1 almond sliver- all fit w/i the footprint of a slice of tomato. Manager "Drew" was rude. I asked for a refund via online complaint form. "Joey" at customer service said he needed a receipt to provide a refund. I sent a photo of the receipt. He then said he could not provide a refund because I paid cash...never again with I eat at Panera.

I ordered rapid pickup at 5:16pm, all I ordered was bread (order number [protected]) the email I received stated that my order would be ready at 5:26pm, which is more than ample time to cut bread and put it in a bag. When I arrived at 5:55, my order was not on the shelf. I asked the cashier where my order was and she stated that she did not make it yet. She went over to the bread and just stood there for a couple minutes. She then stated that they did not have the focaccia I ordered online, they did not have and that she also did not know how to cut my bread. I asked for a manager and told her about my issue since I have now waited 40 minutes at this point and still did not have my bread. The manager just stated that she was sorry and put the bread in my bag. If possible I would like a refund for my inconvenience since I will not be returning.

We placed an order for delivery on line 4-13-2017and we called the store to advised them that we needed to make a change to the order and the person that answered the phone said since it was placed on line we needed to go back on line to make the correction. Upon going back on line we tried and we couldn't figure out how to make the correction so I called back to the store and ask for the Manager and ask could they walk us to the steps to correct the order on line and he said he doesn't know how. then I said how can you expect me to fix something if you don't know how to fix it yourself. How come I can't just explain the correction since you don't know how to walk me thru to correction on line?

He proceeded to tell me how he could only do things that doesn't require him to change the monetary price of the product.

It was like pulling teeth to get him to do the change and this isn't the first time we've had bad experiences with this store.

Shame Shame on us for keep trying! We order bagels for the office all the time and when we ask for the bagels to be sliced they sliced the entire order of 12 different bagels in bread slices and when we called the store the same Manager! apologized and said he would take care of it and never did. he claimed he was going to give us a credit and mail it out to are business first he wanted me to pick it up and I ask if could just mail it . ** Right today that Credit never came.

This is several times they continue to mess up the orders by leaving stuff off or not doing what is ask.

This truly is Bad Business and Bad Customer Service!

Location Address is 2125 South Hurstbourne Parkway Louisville KY 40220 phone # [protected]

Sunday, april 2, 2017
My number: [protected]
Description: hi, my name is ny'tia prather. I am an employee at the panera located @ 601 13th st nw washington dc. a week ago at bread bash I had an encounter with vernon. at the end of bread bash he directed everyone but me to go make food. he had explained to me that he felt disrespected by me being on my phone at bread bash which I understood. but then he proceeded to say that he heard I was going to school at udc and he suggested that I start looking for a new job, and that id continue to be scheduled for 1 day. I don't understand why i'm only being put on the schedule for 1 day, nor was I pulled to the side or even had a meeting about my productivity only after the bread bash. but prior to that I was still on being scheduled one-two days. I felt very disrespected by this comment and felt that as a manager it was wrong to tell an employee this. I felt as though he was looking down on me. he never gave me a reason as to why he was threatening to fire me. I was given a write up supposedly but never received the form or anything to sign. it really upset me for someone in that position to say what was said to me. if anything he should be uplifting and encouraging instead of looking down or trying to make me feel bad when he doesn't know my situation.

One of your employees knocked my phone out of my hand tonight and shattered my entire phone screen. This is so upsetting and Panera should be responsible for this. I excpect to hear from someone ASAP. This is something that needs to be taken care of. It is ridiculous that an employee did not give me the chance to hand her the item in my hand and instead knocked my phone on the floor.

I have eaten at Panera every Sunday for years... Brighton Panera and now at the one near the Eastview Mall in Victor, NY. I usually arrive around 10:30 and have always been able to order lunch items. Not today. Arrived at 10:45 and the counter server refused to allow me to order off the lunch menu until 11:00. Guess I will just go somewhere else from now on. So much for my Sunday ritual.

I placed an order for a chicken and wild rice soup and a bacon turkey Bravo. The first time I get home I have tomato soup in my bag with no chips. I go all the way back to the Panera in Piscataway New Jersey and get my soup exchanged without a problem then I get back home and I open my sandwich and there's pepper all over it the bread is soaking wet and there's no cheese on it for $13 you think I would be able to get a sandwich and some soup May reasonably decently and it's like the staff does it on purpose and it needs better management because the manager is no use to anyone and I wasn't the only person in there getting their order redone or rechecked through a whole bunch of other people who came in with their bags because their orders were messed up is this the reputation of Panera because I refuse to eat again after all this crap.

I went today to Panera Bread and got my usual mango smoothie with whip cream. It tasted awful it tasted like something was bad in the drinkperiod I spoke to a girl who work there and she told me they changed the recipe and it's terrible. Now I don't know where else to get my mango smoothie since you were the only ones that carried it I'm very disappointed in this change thank you Karen Larson

We always go and eat at Panera but this couple of times its been very bad service getting our orders right. Every time is has not right. Soups are cold. Sandwiches are all messing few turkey on the sandwiches. The quality of making a nice and tasty sandwich is going down. Please retire your employees better or again. We love to eat there and we would hate to go somewhere else.

On April 7, 2017, I went to Panera Bread (1410) located on College Drive in Suffolk, VA around 7:10 a.m. to purchase a chai tea latte and egg white, spinach, and turkey sausage breakfast sandwich. Due to the fact that I was driving to work, I did not eat the sandwich until I got to work. Around 9:30, I decided to eat the sandwich, so I opened the sandwich, and lo and behold, it was a dead, grilled insect! The wings had the residue from the egg white on them. I was mortified, disgusted, and sickened to my stomach!

I ordered an Asiago bacon egg and cheese sandwich. The bottom of my sandwich was completely burnt. The staff was aware the sandwich was burnt, but rather making a new one, she put it into the bag with my other orders. I have to bring it to front desk to show the burnt product. Staff did not apologize for the mistake, just said bring it to the back and they will make you a new one. The second sandwich was not perfect but edible. Obviously training is lacking at this store.

On 4/1/17 I went to the Panera Bread in Lansdowne Va and witnessed some rude behavior. I witnessed a young lady by the name of Sally being very disrespectful to customers. While being polite and courteous taking their orders, and they would walk away she would laugh and talk about them with her coworkers. She would laugh and mock what they ordered, how they ordered, even appearance-wise she would make fun them. I imagine by the looks of it she's does this quite often. If I happened to notice it while waiting on my order I'm sure several others as well as the people noticed it too. As I said before taking the orders in front of you she was very polite but very rude when you walked away. Please fix this!

I am writing this notice due to an incident that I had at this particular location. I tried to enter this Panera with a friend around 7:25pm only to find the doors locked. There were people inside and workers behind the counter. The workers started waving their hands and mouthing we're closed, even though the hours displayed on the door clearly showed that it's open until 9pm. This would not have mattered any other time, but my friend and I were there to meet someone, which I tried to convey to the workers who just stood behind the registers laughing at me. Someone finally came to the door, plastering a sign to the door in my face saying they are closing early for a team meeting (which is unusual to have in the middle of work hours). I had to ask the person to open the door to explain to her that I and my friend were supposed to meet someone that was already inside. She finally gave a "oh" and let me in. I asked to speak with the manager, who also gave the statement that they were closing early. I did not receive an apology, instead the workers stood behind the registers laughing and pointing. I love Panera but after this experience I will think very hard about giving my business to this corporation that hires rude employees

Good afternoon,
My husband and I went to a Panera bread for lunch yesterday, and after eating half of his loaf of bread, my husband noticed some mold. He brought it to the counter and no one even apologized, just gave him another piece. A couple hours after that, he started feeling sick; light headed, nausea, loss of appetite, he has also vomited a couple times. Perhaps he didn't get enough mold to cause horrible vomiting, but he definitely was affected. We arent usually ones to complain, but I felt that we needed to make this known, as the employee didn't even bat at an eye at the obvious furry blue spot.

We love Panera Bread, and hope to return.

Thank you for your time.

I called the Panera Bread store in Bohemia, NY from my job. I asked the man who answered (identified as the manager in subsequent calls) to please fax a menu so that my coworkers and I could order lunch. It was about 10:25 AM. The man informed me that he was very busy and to look online. I explained that our computers were down and he said he was too busy and would try later to fax the menu. I called close to 12 PM and he informed me he faxed it. Nothing came through on the fax machine, but I double checked in case it cane in while I was on the phone. It had not been sent. I called back and he insisted he sent it and I asked him to fax it again. He was very rude and annoyed on the phone. After the 2nd request, he finally faxed the menu. The menu faxed had no prices on it. There was no way I was going to call back and ask for a menu with prices since he was rude and did not show any interest in obtaining our business. I work at an elementary school and your manager lost a lot of business that day. I am a rewards member and frequent Panera Bread quite often, but I will never go to the Bohemia Panera Bread again. Your management team needs some training in customer service. Please reply

Kathryn Tellekamp
[protected]@aol.com

On 03/30/2017 we are trying to enjoy ourselves when I hear a guy verbally assualting a young lady. I heard him tell the young lady he was a director of operations of Panera bread. I listened to this guy verbally assault and beat his hands on the counter until the cops came to remove him from the property. I asked what his name was and it was Ricky Compton. It was very hard to believe this guy was a director of operations for such an amazing company. I wouldn't want anybody misrepresenting a company I owned, so I'm taking time out to share this horrible scene I watched tonight. I know I won't be going to Panera anymore just bc I feel like if the director acts like such a fool, what does his staff act like and get away with. This guy definitely defined Panera Bread since he made sure to represent the name and his position while verbally attacking a young girl.