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Panera Bread
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4.2 7687 Reviews

Panera Bread Complaints Summary

48 Resolved
1473 Unresolved
Our verdict: If considering services from Panera Bread with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Panera Bread reviews & complaints 1543

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J
6:57 am EDT

Panera Bread produce

Hello, my son and I were traveling to Penn State and we stopped for food at the cafe in Murrysville PA. The lettuce on his sandwich was brown and decayed. I took a picture of it to send to you. The cafe was very busy and we were in a hurry so I was not able to speak to the manager at the time. Not to mention my son was on crutches at the time and everything we did took us forever.

Thank you.

All other service was great and we love the food at pa era!

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9:41 pm EDT
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Panera Bread panera rewards

Hi-I am not making a service complaint but wanted to send your corp. office an email & could not find a Panera Bread email on website. Please advise:
I purchased 20 sandwiches on line on august 23rd. Order #4314604
When I picked them up, I mentioned that I had forgotten to submit my Panera bread card number when I placed the order. I was told to go to www.mypanera.com/missedvisit & put in order number. The information was to enter a code that is on the bottom of the receipt. Here is the problem, I received a print out of my order & did not have this number on the paper work. Since you should be able to access order #4314604, could you please apply to my panera bread card? My rewards number is [protected]
Renee' Scott
[protected]@gmail.com
[protected]

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8:58 pm EDT
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Panera Bread panera bread drive thru raleigh nc

I ordered a turkey bacon bravo on French bread and a green passion fruit smoothie from the Panera bread drive thru Saturday [protected]) on Glenwood avenue hwy 70 in Raleigh NC. I had to wait for about 45min, the guy at the window took my payment and didn't give me a receipt. I could see the employees standing around having a conversation while I'm waiting for my food. My sandwich wasn't wrapped properly, it looked like it was just thrown together. When I picked up the bag everything fell out of the bottom of the bag. Needless to say I gave Panera bread 15 dollars for nothing.

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8:23 pm EDT
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Panera Bread my order took two hours to arrive

I wouldn't normally complain, but it was ridiculous. My order took two hours to arrive. See attached. I called three times to check in it, the woman in the phone was I different and kept saying "sorry, we're busy"
I order from Panera at least three times a week. This was unacceptable.
Our local customer service was horrible, hopefully your response will be better.
Thank you.
Cyndie Wade
[protected]

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11:16 am EDT
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Panera Bread strawberry rhubarb cake (or bread)

My sisters and I were in the Wooster Ohio store yesterday and 2 of us ordered the Strawberry Rhubarb cake (bread) and neither one had ANY strawberry or rhubarb in them. Big disappointment. There was only cinnamon in it and one of them is allergic to cinnamon.This was the 22 of Aug. 2017. We did not complain because we brought them home before eating them. I wanted to bring this to your attention, because we often eat at Panera Bread this is the first time we have experienced this kind of problem. Thank you, Peggy Morris, [protected]@gmail.com.

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Update by Peggy Ann Morris
Aug 24, 2017 11:17 am EDT

your site is not user friendly.

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L
1:26 am EDT
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Panera Bread service and cleanliness

Today, my husband and I stopped at the Vancouver Wa in Hazel Dell. We were in line for 25 minutes before we were able to order. There was only one cashier. We ordered and went into the eating area and were shocked to see at least 50% of the tables with dirty dishes. We had to bus our own table, then watches as others also had to do the same thing. As we waited for 35 minutes for our soup and salad to finally arrive, someone finally came out to bus the tables. They sat for at least one hour before being cleaned. Some people were waiting so long for their orders, they were going up to the window themselves looking for their orders. A man who appeared to be a manager laughed saying, "yeah, it's slow." But did nothing to help. He stood in the kitchen area the entire time while the cashier, food deliverer and food prep were struggling. It was a complete waste of our time and money to sit and eat in a filthy atmosphere. Very disappointed.

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Update by Leanne Sosa
Aug 24, 2017 1:28 am EDT

oday, my husband and I stopped at the Vancouver Wa in Hazel Dell. We were in line for 25 minutes before we were able to order. There was only one cashier. We ordered and went into the eating area and were shocked to see at least 50% of the tables with dirty dishes. We had to bus our own table, then watches as others also had to do the same thing. As we waited for 35 minutes for our soup and salad to finally arrive, someone finally came out to bus the tables. They sat for at least one hour before being cleaned. Some people were waiting so long for their orders, they were going up to the window themselves looking for their orders. A man who appeared to be a manager laughed saying, "yeah, it's slow." But did nothing to help. He stood in the kitchen area the entire time while the cashier, food deliverer and food prep were struggling. It was a complete waste of our time and money to sit and eat in a filthy atmosphere. Very disappointed.

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G
9:19 pm EDT

Panera Bread delivery order

8/23/17. Order [protected]. St. Louis MO Forest Park Avenue

Cinnamon crunch bagel and Watermelon cup missing from order.

Tried calling store multiple times to check on order and then to report missing items. After pressing 5 for manager, it rang multiple times and then I was disconnected.

Very disappointed in delay and lack of customer service.

Susan Smith
[protected]

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11:19 pm EDT

Panera Bread greek salad

I generally like Panera Bread and ate today (8.22.17) at the store at Iliff and Peoria in Aurora CO. I ordered the "half order" of the Greek Salad for lunch with the baguette on the side. I was very disappointed in that this meal consists basically of about 50 cents worth of lettuce and it costs $7 (just barely under)! Since it mainly consists of lettuce with a few tiny little pieces of other goodies thrown in for flavor, the portion size was ridiculous for this price. I'll never eat there again. I had to stop and get something to eat on the way home to feel like I'd had a meal.

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10:13 pm EDT

Panera Bread breakfast mobile order

I stopped at my local Panera (Mary Esther, Florida) and picked up my mobile order (#[protected]). The order contained the watermelon fruit cup and when I opened this cup up to enjoy my watermelon, I discovered small pieces of chicken. My complaint is that A.) This could lead to contamination and cause severe illness and B.) if I was a vegetarian/ vegan etc... that was contaminated with meat. I am not I'll, nor am I a vegan, etc... but this is still unacceptable. I was really surprised to find this. I hope you will take my complaint seriously as I would hate for someone to actually become ill from something like this.
Thank you,
Veronica Scott

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5:21 pm EDT

Panera Bread behavior

I visit this location at least 4 times a week, because it is on my way to visit clients that I have meetings with. I sometimes order about 30-40 pastries, sometimes even more than that because I bring them to my meetings with clients. A few days ago, on Saturday, I went into Panera, and had to visit my clients for lunch, and wanted to bring them sweets, and I like picking out my own pastries, that is why I don't usually make a Catering order, even though I have done so a few times before. I wanted to ask an associate for information on how to activate my new rewards card and nobody wanted to help me. All they do in that location is change associates, and they do not train them the way they should. I remember a few months ago an Associate Trainer, named Ivana every single morning I would see her she would have a smile on her face and welcome me, and help me answer any questions I had, lately nobody there is welcomed, it's like they don't go there to please the customers, but to get through the day and just get a pay check. No matter the job, or what kind of position you hold you shouldn't have to go dreading into work. My point is, that this place needs to hold good employees, I understand that it's a franchise and a business, but good associates like for example the girl Ivana, (which may I add I do not see around anymore, not sure what happened) It is sad not to hold such a polite and positive hard working person like that in a business, which I am sure I am not the only persons day she has made before. That place needs to think about what kind of employees are being hired. I am not a professional, just a regular at Panera bread, and would like to feel like "home", because it is panera warmth isn't it?

Kindest Regards, My advice, I hope this gets to corporate. I believe that the people in high positions don't hear enough about what goes on in the caffe.

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2:11 pm EDT
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Panera Bread fuji apple chicken salad

Hello today on 8/22/2017 at 2:20 PM from the Jacksonville Florida Town Center store. I received a you pick two which was a mac n cheese order with a Fuji apple chicken salad. I had requested on the Fuji salad with no onions and no chicken. (I'm a vegetarian). I received the delivery and there was chicken and onions on the salad, but no dressing. I did request dressing with it. I don't normally complain at all, because I love Panera's and have never ever had any issues. But Panera's delivery is an extra $3 on top of paying for a tip, on top of the $10 I already spent for my order. I figured I would let you guys know that they need to check the order before delivering. I don't believe it was even looked at and it was just prepared how it normally is.

Thank you.

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8:03 pm EDT

Panera Bread service

This has happened twice now, I place my rapid pick up order, went to go pick it up and ended up waiting an extra 20 min for it to be done it was sitting behind he counter the whole time, this staff was just talking talking and the recipt said my bag was checked so I arrived home and and they forgot something. Honestly will probably never go back there.

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J
2:36 pm EDT

Panera Bread cleanliness

Pleas see the photos
I sent these photos to Panera one and a half weeks ago To my surprise and dismay no response
This was taken in the middle of the day at 1 north broadway white plains
I also complained about the lackadaisical service and often having to wait for a server to come up to the register counter
The staff has been a revolving door one of the current manager (female) spends too much time entertains staff and friends
The other (male) seem distant and unable to create energy

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2:13 pm EDT

Panera Bread salad

Panera Bread's salads, when bought as a walk-in, seem to be fresher. I usually need to purchase a salad through the drive through due to the nature of my job. I continually am being disappointed and probably will never buy a salad again from Panera. Though salads from inside the store tend to be fresh, unique, and delicious -- I find a salad from the drive through has settled flat, the lettuce is old smelling/tasting along with other items in the salad. It just isn't as fresh or delicious. It tastes stale.

I am sensitive to odors and tastes and can tell immediately upon opening the package, just by smelling, that the salad is old, stale, and unappealing. The lettuce has started to turn. I bought the new strawberry, berry, chicken salad today with the poppy seed dressing. Many of the blueberries were flat and mushy, the lettuce wimpy, stale, and old tasting. And since old, the salad components had mingled way too much. It also tastes like there had been onion on it, but I can't see why this salad type never is supposed to never have onions on it.

Thank you
Valerie Burgess

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3:48 pm EDT
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Panera Bread store number 1162 located in falls church, va phone:[protected]

8/20/2017

I came in on a regular Sunday afternoon and ordered a Broccoli, cheddar soup with a bread bowl but got run up as a regular soup with a bread on the side.

I confronted the manager about this before my order was complete and Salah the store manager says it's okay you have to go get rung up for another order as a bread bowl soup. I asked him if he can just place my soup inside a bread bowl he said I would have to pay for a whole new soup because it is the cashiers fault and he already spoke to him about it. Like what good does that do me? This has happened to me before at another Panera bread location and they resolved the issue by replacing my plastic bowl with a bread bowl. It's such a simple easy fix. Now I did not enjoy my soup or the service provided by this store manager who is supposed to lead by example. I will not be returning to this location and not eating at any other panera bread location if I do not see some action completed on this poor mannered guy. Again his name is Salah and when I explained to him that I will file a complain he told me go right ahead and shrugged his shoulders as if he doesn't really care about his job. Please check your employee I would never hire him as a local dealership owner or recommend him or this location to anyone. I will not be retiring anytime soon and I'm very unhappy.

You may reach me at [protected]@yahoo.com
Or at
[protected]

I need answers.

I'm a regular panda bread customer.

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11:06 am EDT

Panera Bread chipotle chicken avocado melt

Today is Sunday, August 20, 2017. I ordered a you pick two from the 6575 Sugarloaf Pkwy, Duluth, GA 30097 Panera Bread. I wanted to file a complaint regarding the Chipotle Chicken Avocado Melt. I absolutely adore this sandwich! It is so delicious and I order it whenever I am willing to splurge on food! However, I am upset that almost every time I order this sandwich, the amount of avocado given shrinks! I understand that avocados are expensive, however the half order of this sandwich is ALSO expensive. If I am willing to spend like 5 to 6 dollars on half of a sandwich, I want a lot of Avocado or at least more than what is given. Today, I have had enough and I am very upset that this location basically doesn't even put in avocado. I just opened the sandwich in half and this is what was given. I have not eaten anything. The picture proves it all.

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1:43 pm EDT
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Panera Bread delivery order: [protected] incorrect

Order Number:[protected]
Expected Delivery: 11:30am-11:45am

We placed this order on the morning of 08/18/2017 for a corporate luncheon that we expected to start at 11:3o.

1. Our order arrived late at 12:00pm.
2. (2) salads were made incorrectly
3. (1) salad contained NO toppings, just lettuce. This was supposed to be a Green Goddess Salad with ALL toppings.
4. Both soups on order were in correct and in wrong size
5. Sandwiches contained toppings that were specifically customized NOT to contain

Nearly half of our lunches were incorrect. I called and filed a complaint with the corporate office and was told that a member from the resolution team would reach out to me. I have not received any correspondence.

Tried for times to call the delivering store, but never spoke to someone. Phone continued to ring and ring.

We DO NOT want to pay for food that was not correct and expect to be refunded immediately.

Regards,
Christen McConnell
[protected]
[protected]@yahoo.com

Paid for by: Judy King
[protected]@talontitle.net

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J
7:48 am EDT

Panera Bread bad customer service-

I had contacted Panera bread about a month ago concerning a bad experience I had at one of their restaurants and absolutely nothing was done about it besides a quick I'm sorry you had a negative experience with our company, I was never offered any type of compensation nor was there any follow up contact. When I ordered my food I had a little trouble understanding and reading the entire menu board that up 13 feet in the air and after asking a few questions while ordering I was never asked if I wanted any different sides they gave me whatever side of their choosing. It was also an option when I ordered my food to get a bakery item for a discounted price and I was also never offered this option. When I finished my meal and went up to see the bakery items I didn't feel as rushed the second time I went up and I noticed that the bakery item could've been included in my original meal also I heard another customer ordering their food who obviously had been there many times before and they ordered a different side with their meal so I complained to the manager and was told that everything is clearly written on the board and I should have read the menu better! Then she proceeded to tell me that maybe the next time I came in I would know how to order. I filled out the survey and did get contacted by a representative of Panera bread but again do you only compensation I was offered was an apology. I've gotten better customer service from Burger King then I received from Panera bread, needless to say I haven't been back and probably won't again . I've made it a point to tell the story to as many people as possible because I have never been so insulted in my life and the complete lack of customer service left a bad taste for Panera food.

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6:31 am EDT

Panera Bread service/food availability

The last two times I have visited this location, most of the items were not available and staff was limited to one to two people. I love going to Panera but not being able to get any selection in mornings (you would think this would be the best time) is unsatisfactory. Also, having to wait in line because the same one to two people are running the bakery and food side is not acceptable. Please look into this...I love Panera but if this is the service and selection that is going to be available, I will have to find another place.

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wheresmybagels
, US
Aug 25, 2017 2:23 pm EDT
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Panera Bread has closed 2 locations in Niles Il to build a new one in Golf Mill Shopping center with a drive thru. I have been in there 3 times and every time they are out of most of the bagels, Now this at at 1145 in the morning, just before lunchtime. What gives? There is no possible reason other then bad management.
This is the last time I am going to attempt going in there and my company will be getting morning meeting bagels and coffee etc from someone else.

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R
5:27 pm EDT

Panera Bread frequently out of macaroni and cheese by 5pm

I am a frequent, card carrying member of Panera Bread. I eat there at least a couple of times a week. At least half of the last visits I've made, I've been told that what I wanted wasn't available. Bad enough when you order a sandwich and to be told they don't have the bread it is supposed to come on (aren't they a bakery, after all?) at 5 pm. But twice recently, tonight and a week or so ago, I went by and ordered macaroni and cheese for dinner. Although it's outrageously priced, I don't think it's asking too much to have it available if someone is willing to pay for it. Tonight, I go to the store in Feather Sound, on Ulmerton Road in Clearwater, FL at 5:16 pm, order a large mac n cheese, and am informed once again that they are out of it. I ordered a Panini and at the window asked the clerk (no names appear on their receipt, just like no 800# to complain to.but It was order 1376030) why they don't make more when they are running low. She told me they don't make it there, it's shipped in. I said, well can't you keep some in the freezer then and when you're running low, cook it? She said no. No apology, nothing. I asked for the 800# as I'm tired of them being out of something almost every time I go. She said with a smirk on her face that there is no 800, to call and speak with their manager but that it wouldn't make any difference...What kind of service is that, and if they don't even make it there, how fresh can it be? I'm extremely disappointed in this location and their management.

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Panera Bread Customer Reviews Overview

Panera Bread is a popular bakery-cafe chain that offers a wide range of freshly baked bread, sandwiches, soups, salads, and pastries. The company has received numerous positive reviews from customers who appreciate the quality of its food, the friendly service, and the cozy atmosphere of its cafes.

Many customers have praised Panera Bread for its commitment to using fresh, natural ingredients in its food. The company has also received high marks for its vegetarian and vegan options, which cater to a growing number of health-conscious consumers.

In addition to its food, Panera Bread has also been praised for its customer service. Many customers have noted the friendly and helpful staff at its cafes, who are always willing to go the extra mile to ensure a positive experience for customers.

Other positive points include the company's convenient online ordering system, its loyalty program, and its commitment to sustainability and social responsibility.

Overall, Panera Bread is a highly regarded bakery-cafe chain that offers delicious food, excellent service, and a welcoming atmosphere. Whether you're looking for a quick breakfast, a hearty lunch, or a tasty snack, Panera Bread is a great choice.

Panera Bread In-depth Review

Overall Rating: Panera Bread is a fantastic choice for a quick and delicious meal. With its diverse menu, excellent customer service, and inviting atmosphere, it's no wonder why this restaurant is a favorite among many.

Menu Variety and Quality: Panera Bread offers a wide range of options to suit every palate. From freshly baked breads and pastries to hearty soups, salads, and sandwiches, there is something for everyone. The ingredients are always fresh and the flavors are consistently delicious.

Pricing: While Panera Bread may be slightly more expensive than some fast food chains, the quality of the food justifies the price. The portion sizes are generous, and the ingredients are of high quality.

Customer Service: The staff at Panera Bread is friendly, attentive, and always willing to go the extra mile to ensure customer satisfaction. They are knowledgeable about the menu and are happy to answer any questions or accommodate special requests.

Ambiance and Atmosphere: Panera Bread has a warm and inviting atmosphere, making it a great place to relax and enjoy a meal. The cozy seating areas and soft lighting create a comfortable environment for both individuals and groups.

Cleanliness and Hygiene: Panera Bread maintains a high standard of cleanliness and hygiene. The dining areas, restrooms, and food preparation areas are always clean and well-maintained.

Speed of Service: Panera Bread is known for its quick and efficient service. Whether dining in or ordering to-go, you can expect your food to be prepared and served in a timely manner.

Online Ordering and Delivery: Panera Bread offers convenient online ordering and delivery options. Their website is user-friendly and allows you to customize your order to your preferences. The delivery service is reliable and ensures that your food arrives fresh and on time.

Loyalty Program: Panera Bread has a loyalty program called MyPanera, which offers exclusive rewards and discounts to its members. By signing up, you can earn points for every purchase and enjoy special perks such as free bakery items and personalized offers.

Dietary Accommodations: Panera Bread is committed to catering to various dietary needs. They offer a wide range of vegetarian, vegan, and gluten-free options, making it easy for individuals with dietary restrictions to find something delicious to eat.

Sustainability Initiatives: Panera Bread is dedicated to sustainability and has implemented various initiatives to reduce its environmental impact. They use eco-friendly packaging, source ingredients responsibly, and support local farmers and communities.

Accessibility and Convenience: Panera Bread strives to make its restaurants accessible and convenient for all customers. They have wheelchair-accessible entrances and seating areas, as well as convenient parking options.

Location and Parking: Panera Bread has multiple locations, making it easily accessible no matter where you are. The restaurants are typically located in convenient areas with ample parking available.

Social Media Presence: Panera Bread has a strong social media presence, regularly posting updates, promotions, and mouth-watering food photos. They engage with their followers and respond to customer inquiries and feedback in a timely manner.

Special Offers and Promotions: Panera Bread frequently offers special promotions and discounts, making it even more enticing to dine at their restaurants. Whether it's a limited-time menu item or a buy-one-get-one deal, there is always something exciting happening at Panera Bread.

Community Involvement: Panera Bread is actively involved in the community, supporting local charities and organizations. They regularly host fundraising events and donate unsold food to those in need, demonstrating their commitment to giving back.

Mobile App Experience: Panera Bread's mobile app is user-friendly and convenient. It allows you to easily place orders, customize your meal, and earn rewards through the MyPanera loyalty program. The app also provides updates on special offers and promotions.

Catering Services: Panera Bread offers catering services for events and gatherings. Whether it's a business meeting or a family celebration, their catering menu provides a variety of options to satisfy everyone's taste buds.

Gift Cards: Panera Bread offers gift cards that make for great presents for friends and family. These gift cards can be used at any Panera Bread location, allowing the recipient to enjoy a delicious meal at their convenience.

Feedback and Complaint Resolution: Panera Bread values customer feedback and strives to resolve any complaints or issues promptly. They have a dedicated customer service team that is readily available to address any concerns and ensure customer satisfaction.

How to file a complaint about Panera Bread?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

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- Summarize the main issue with Panera Bread in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Panera Bread. Mention key areas, transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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- Review your complaint for clarity, accuracy, and completeness before submitting it.

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- Submit your complaint by clicking the 'Submit' button.

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- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide users effectively through the process of filing a complaint or review about Panera Bread on ComplaintsBoard.com. Remember to focus on the company's business category.

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Contact Panera Bread customer service

Phone numbers

+1 (855) 372-6372 +1 (314) 984-1000 More phone numbers

Website

www.panerabread.com

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