SUBMIT A COMPLAINT

Panera Bread / customer service & food

Lakewood, WA, United States

I went into your Lakewood Washington Location and ordered your chicken and wild rice soup just to find out after paying and waiting a while for my order to be told that it was not being served on this day which was Wednesday 10/25. I was told that they don't know why it was not told to me I mentioned that they should let the cashier know since we are not aware of this when ordering and it should have been mentioned upon the order being placed. I was then told I could get a refund or request something else I just had them make me something else since it was a problem when I ordered I could only imagine trying to get a refund they kept saying that he should have know better. I am saying this to say I was very disappointed in the handling of the my order I don't go often but when I do I expect good customer service... I was not asked for my Panera card I was not happy with my order at all!!!

Ms
Oct 27, 2017

Post your comment