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Panera Bread
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4.2 7687 Reviews

Panera Bread Complaints Summary

48 Resolved
1473 Unresolved
Our verdict: If considering services from Panera Bread with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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G
4:31 pm EDT

Panera Bread no breakfast at 10:28

Get it togehter Panera, went to your Colorado Blvd location in Glendale and for the third time was rejected for a breakfast order before 10:30am. What is going on here? I work nearby and will no longer order anything from you because you can't live up to the base expectations of guest service. If you state that you have breakfast items serve them! If Mcdonalds can get it right so can you!

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J
9:31 pm EDT

Panera Bread inadequate bagels at 11:00 on sunday morning,

Incident at:
899 Atlantic Blvd
Date: 03/11/2018 Atlantic Beach, FL 32233
[protected]

Placed online order #[protected] for 3 plain bagels and 3 everything bagels. Arrived at 12:00 as scheduled and was told they ran out of these bagels. Asked Paulo to call the Jax Beach store to see if bagels were available and he said
"they won't answer the phone". This is not the 1st or 2nd time I experienced this issue. Question: How do you run out of Plain and Everything Bagels on a Sunday at 11:00. Would of been nice to get a phone call so not to waste my driving time. Seem you have an internal problem with inventory.

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12:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Panera Bread entire order

I stopped in a store in Ballwin, MO with my sister and mom and we ordered $47 worth of food to-go. Not only did it take 20 minutes to get our food but not everything in our order was correct once we had left.

I had a full medetteranian veggie sandwich (with no tomatoes) that only had the ingredients on half the sandwich and was missing onion. The lettuce was also limp and discolored so I had to remove it.

I had a half Greek salad (with no tomatoes) and I was given a salad with tomatoes and no dressing. I was not able to turn around since we had somewhere to be.

Before we left we checked the bag to see if everything was in there and they forgot to add our pastries so we had to wait in line again to get our pastries.

Luckily my sister's grilled cheese and soup was correct and my mom's steak sandwich was correct too.

The flow of the registers was chaotic and people were being taking care of in the wrong order instead of whoever was next in line. The drink/napkin station was missing lids and dirty.

I love Panera since I am from St. Louis but now that I live out of town and don't have one where I live, I eat there often when I am in town. When I spend $45 on 3 meals, i would expect it to be clean and made correctly.

I was very hungry and barely got half a meal, very disappointed.

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J
12:00 pm EST

Panera Bread salads & portions - "mini-ization"

It's March 10th, noon.

I'll say that they are consistent! Every time I buy a salad, it's always like a half salad. Today, the full salad looked like a half salad.

Honestly, I want them to make a profit to operate - but where it the wisdom of the management team in balancing 'fair portions' with prices? Sometimes the salad bowl is full, other times, like today, it's only halfway up the bowl.

This franchise is bottom-line oriented, not focused on customer perceptions. They must assume we are all mindless [censor] - just wait until the new restaurants open this summer!

So, they are moving with the industry trend of 'mini-ization' - rather than give good portions and charge more, they are given less and charging more.

All the computers and financial statements might just cover a chronic and developing problem with consumer attitudes.

Customers complain, all the time, about the shrinking size of toast, sandwiches, salads - it's becoming a joke.

Wake up! Arrogance is the beginning of decline.

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J
8:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Panera Bread rapid pickup

Let me start by saying this isn't the first time I've had issues with this location. This morning I ordered Rapid Pickup. When I went to pick it up, my order was not there. They deduced that someone else must have taken my order. I don't blame them for that. When my order was to be re-made, the manager asked if i wanted my bagels toasted. I said no, but I'd like them sliced. They were not sliced when I got them home. Second, I ordered avocado to be added to my breakfast, and it was not added. I paid extra for that. When I called to speak to the manager, the phone rang through when I chose that option, then it was clear someone picked up, then hung up the phone.

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K
10:06 am EST

Panera Bread wrong order, overcharged

I went thru the drive thru on February 19th and did an order...when I got home I noticed that the salad I ordered was a small side salad... My grandkids love paneras and I was busy giving them their lunch... That night I was looking at my receipt and noticed I was charged for a full salad. I called the next day to complain and was told they would send me a voucher for a salad. That was February 20th and I haven't received a thing. What kind of customer service is there at the Whitehall PA store... I am so disappointed in their service...

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K
12:28 pm EST

Panera Bread incorrect delivery items

I ordered and paid for the lentil quinoa chicken bowl on 3/8/2018 in Valparaiso Indiana order #921213 and received the vegetarian bowl without chicken. Unfortunately the flavors of the bowl weren't very good which made not having the chicken even worse.

I've always enjoyed Panera's salads, but this bowl was a total flop (the chips were good). I will go back to the salad menu, but would request a store credit for this disappointment.

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12:14 pm EST

Panera Bread unprofessional and unethical employees

My wife had pins removed from her feet on March 7, 2018. Because she was told to eat soup, I had her to call Perimeter Place Panera Bread at 4531 Olde Perimeter Way, Dunwoody GA to get the Department Health food score. Nichole answered the phone, my wife asked her their food score, Nichole asked who was asking, my wife responded that her name should not be a factor in getting the food score. Nichole responded saying that they are not allowed to give that information over the phone. My wife stated that she had never heard anyone say that never. Nichole told my wife to hold on and when she came back to the phone, Nichole told my wife if she comes in; she would be glad to discuss the score with her the score and Nichole hung up on my wife.
I pulled over an and called back. Nichole answered the phone. I explained that my wife had just had a medical procedure and want to get some soup but wanted to know the food score and you hung up on her. I asked to speak to the manager. The manager Shameka came to the phone, I explained to her why we called, and she as well stated that they are not to give the food score over the phone and the score is a matter of public record. I told her that I understand that, but I was driving and wanted to know the score prior to coming there. After I asked for the Corporate's phone number she have me the score (91). And she gave me a bogus phone number. 1800.501.5566 for the Corporate Office.in addition, when we got to the restaurant it was closed due to a water break. Very unprofessional to tell someone to come in for a discussion knowing that they were closed. Also, I called the Dekalb Health Department regarding Nicole and Shameka's claim that the Department of Health told them they are not allowed to give food scores out over the phone. This Health Department stated that they would never tell anyone to say such a thing.

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5:01 pm EST

Panera Bread food/service

First time eating at Panera Bread and it was awful. The manager was playing with what we assumed to be his grandson instead of taking our order. We explained it was our first time eating at Panera Bread and we asked him if he had any suggestions. He comes out from behind the register, walks over by the entrance/exit doors and grabs a paper menu and hands it to us. We definitely felt like we were hindering him from being able to visit with what we assumed to be his daughter and grandson. After we ordered he went back and sat down to finish eating with them. Me and my husband both got potato soup in the bread bowls and something tasted like it was old. We ate only a few bites and put the rest in to-go containers to feed our dog when we got home. Thats how awful it tasted. The man that took our order I assume is the manager. He looked over at us and saw that we had an issue with our food, but he just kept on visiting and eating with his family. We purchased a pecan cinnamon roll that was very dry and hard. We also purchased another cinnamon roll type dessert that was actually soft and fresh and had a good taste to it. Our over all experience was horrible and plan to never go back. I have co-workers that ask me about Panera Bread and i tell them about our experience. I also have other co-workers that told me they had a bad experience at Panera Bread too. So I'm letting you know Panera Bread is getting a bad reputation in my town. Thanks for your time. Have a great day!

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Pnhad
, US
Mar 07, 2018 6:20 pm EST

Oh for hell's sake, if you're not adult enough to be able to decide for yourself what to eat from looking at a menu, I'm not sure what the manager can even do for you. And your food tasted horrible, so you gave it to your dog? You are horrible, horrible, people.

aja1jenkz
aja1jenkz
, US
Mar 07, 2018 5:55 pm EST
Verified customer This comment was posted by a verified customer. Learn more

He would have gotten cussed the [censor] out. Then I would have taken his name down and called corporate on his [censor].

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N
10:40 am EST

Panera Bread mediterranean egg white sandwich

I order this breakfast sandwich all the time. I have never received it like this. I really like Panera. Now I have to check my food before I leave. Disappointed because Panera is not around the corner for me. This is not the quality service that I usually receive from Panera. If they did not have the ingredients, they should've said something. All I have is egg whites, cheese, and spinach. Where are the other ingredients which made me love this sandwich!?! I really hope this doesn't happen again. Fyi, it taste horrible on wheat bread.

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B
11:01 pm EST

Panera Bread customer service

My children ordered a large amount of food for delivery today at the Highland Park store in st Paul mn 55116. when the order arrived, it was missing a large mac And cheese. my daughter (14) called and politely explained to Brie, the manager, that it was missing. she argued with them and told them it was not. my daughter, again, explained that it wasn't there. Brie, told her very rude and condescending that she was lying and if she wanted another one delivered that she wound have to pay for it. being the nieve child that she is, she paid again. Annie was totally belittled by your manager. That is completely unacceptable. Highland Park is a very tight knit community and word of mouth is how business work or don't work. I sincerely hope that you take this seriously. Brie had no customer service skills and is so incredibly rude. I've been in this business for 25 years. unreal.
thank you
Siobhan

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M
12:39 pm EST

Panera Bread order filled incorrectly

We are new to Panera, but I was so excited about the Brioche egg sandwich on the breakfast menu. Having a little surgery today, my husband ordered an Brioche egg sandwich to go ( a little treat for me). He is adamant that he stipulated a brioche roll. Imagine my disappointment when I got home, opened my breakfast box to find an egg sandwich on some kind of limp brown bread. Not what I wanted! The who thing was icky. Lesson learned, don't go through the drive thru, don't order food to go, open all containers and inspect content. First order from Panera was a big miss. And it's really tough to get feedback to you folks.
My receipt no. is [protected]-24

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Update by Martha Wolfinger
Mar 05, 2018 12:44 pm EST

First order at Panera filled incorrectly. This is an inauspicious beginning. I have been so excited about your advertising for the brioche egg sandwich on the breakfast menu. I was having a little surgery today, so my husband got me a brioche egg sandwich for a little treat. When we got home and opened the box, ick, no brioche roll instead a soggy, limp brown bread of some sort. Very unappetizing. In fact, I gave it to the dogs - they'll eat anything. But still, a big disappointment. Lesson learned, inspect every order before leaving the store ( my husband ordered in the store) and in the drive thru lane.
Also, it's way to difficult to register a complaint with you folks. Clicking on Customer Care got me nowhere. Not a stellar business practice

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C
5:16 pm EST

Panera Bread health issues

I come to this panera a lot in gellert, but this time it was not a good experience. One of there workers sounds sick and looks sick and yet she is still working around food? Instead of getting my tomato soup I just left. I didn't wanna get sick and I wouldn't be surprise if the other customers gets sick. Maybe the managers are not train well and maybe don't care for people's healthy at all.

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K
1:18 pm EST

Panera Bread cancelled order#[protected]

On February 15, 2018 I placed an online order#[protected] for rapid pickup after work. Went to your Panera location on Erie Boulevard, Dewitt, NY and picked up my to go order and went home. When I got home, my son started eating his salad and found a bug in it. He immediately felt ill and threw everything out. I had not started eating my meal yet but also threw mine out. I called the Dewitt location and was put on hold for 15 minutes so I hung up and called again and asked to speak with a manager. The person on the phone said she was a manager and apologized and said she would cancel my order and I would be reimbursed within 3 days...well today is 3/3/18 and I still HAVE NOT been reimbursed for
my order totaling $26.96. I cannot tell you how frustrating this is. So, not
only have I not been reimbursed for my order that we had to throw out, but the manager did not ever consider earning our trust back and offer a gift card or anything for that matter to ease our mind. I am VERY disappointed with this event and expect my refund ASAP. If you need any further information, please contact me.

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J
2:24 am EST

Panera Bread manners

I visited my used to be favorite spot to get a yummy sandwich and soulful soup until one worker gave me attitude, and dirty looks. Not to mention she slammed my food onto the counter when it was finished being made, making the spoon and apple fall off the plate because it was such an aggressive slam. I'm not positive what her name was but it started with an S

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9:14 am EST

Panera Bread shift supervisor ken morris @ chelmsford ma drum hill panera bread

Shift Supervisor, Ken Morris at the Chelmsford, MA / Drum Hill Panera Bread location is the rudest and most unprofessional individual one can encounter. I went to buy a coffee, stood at the register for about 10 minutes, with absolutely nobody in line just me. There was a female chatting and flirting with the cook in the back who saw me waiting there and completely ignored me, and with an attitude yelled: "we are closing shortly, after rolling her eyes"; I mentioned, "I am just getting a coffee to go".
Shift Supervisor, Ken Morris clearly saw me waiting for a long period of time ignoring as he was joking around with coworkers and wondering around the store; when I asked if I can finally order my coffee to go, after unnecessarily waiting for so long, the unpleasant and arrogant shift manager gave me the nastiest attitude; acting as a "though guy", as if he was going to fist fight me, mind you I'm a female; that even demanded yelling at me in front of other customers that, "if I didn't like his attitude, to get the hell out of HIS store". I felt threatened as a customer by what is *supposed* to be a *professional*, I thought this "though guy" was going to drag me out of the store!. What kind of supervisor says and act like that with a customer!
Be careful as a customer going to this store. You may get threatened and jumped by "tough guy" Mr. Nasty Attitude Morris, especially if you are a female.

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K
7:28 am EST

Panera Bread poor customer service

I ordered the bagel bundle as I always do for a local Dr office. I am informed that their cream cheese is in backorder. The ialternative they offer me is ridiculous...pay $1.30 for a tiny Philadelphia cream cheese per bagel...$16.90 for just the cream cheese. I suggest honoring the the bagel bundle price and including cream cheese. I am a loyal customer and shop there often. The manager not interested in hearing what I say and continues to wait in other customers. This rude and disrespectful behavior is the last thing you need. I left and went to a grocery store where I could buy it for $1. What a ripoff.

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Martha Wolfinger
, US
Mar 05, 2018 12:53 pm EST

I posted a comment earlier about an order that was filled incorrectly. Now, however, after reading others' posts, I think you can ignore my post (as that seems to be the default response anyway). The comments posted by other customers sicken me, and I think there is very little likelihood we will ever order from or eat at Panera again. Wow, how do you folks stay in business? And do you ever post follow-up to customer complaints, detailing what actions you take in response to customer issues? If these issues go uncorrected, you won't need a long term operating strategy, because you won't be in business long term. Really, what other customers and employees have experienced is illegal and immoral.

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9:17 pm EST
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Panera Bread napa almond chicken salad sandwich

I ordered in Napa Almond chicken salad sandwich on white bread with no tomato through the drive-through at Panera bread. When I got home and opened up my sandwich there was hardly any of the chicken salad inside of it. I took a picture of it. It was maybe a table spoon of the chicken salad. The free pickle was more filling. I definitely overspent on this sandwich. Very disappointing ! I recently moved to Oklahoma from Kansas and the Panera In Kansas had much better made sandwiches.

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1:16 pm EST

Panera Bread arrogant drive-thru worker

Hello, I cannot find where to place a report for Panera Bread. Yesterday, Thursday, March 1st I had went through Panera Bread's drive-thru and ordered a bowl of soup and mac and cheese for my three year old daughter. She gave me a harsh tone of attitude, "Is that ALL?" She asked. I guess I wasn't spending enough money, or ordered off of their "proper" menu. I drove around and she glared at me, her face CAKED with makeup, and I feared the food would contain particles of it. She disrespectfully shoved my card into my hand, and almost THREW the food into my car. "Get out." She said, her face and expression crusty. I asked for utensils but she already left the window. I mean McDonald's is better than this. It doesn't matter. If I want cold soup I'll eat at Panera Bread again. I recommend Olive Garden over Panera Bread. Also, Gallatin TN is FAMOUS for rude, and arrogant people. DON'T MOVE TO TN.

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B
9:02 am EST

Panera Bread the product cost and size

I ordered a Cinnamon Pecan twist that was not as big as my hand and thinner than a slice of Pizza with one pecan for $2.89 not to mention we have a 10% sales tax here in Washington, DC. The Panera Bread is located on the Campus of the George Washington University where our students go have their meals. If they are shortening the portions and raising cost the Parent will continue to have to upload cash onto the meal cards due to this behavior. I am a Staff member and I work very hard for my money to be robbed without a gun and with a smile. Get it together Panera before you have me and the students protesting for you to go away!

A displeased patron and member but not for long!

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Panera Bread Customer Reviews Overview

Panera Bread is a popular bakery-cafe chain that offers a wide range of freshly baked bread, sandwiches, soups, salads, and pastries. The company has received numerous positive reviews from customers who appreciate the quality of its food, the friendly service, and the cozy atmosphere of its cafes.

Many customers have praised Panera Bread for its commitment to using fresh, natural ingredients in its food. The company has also received high marks for its vegetarian and vegan options, which cater to a growing number of health-conscious consumers.

In addition to its food, Panera Bread has also been praised for its customer service. Many customers have noted the friendly and helpful staff at its cafes, who are always willing to go the extra mile to ensure a positive experience for customers.

Other positive points include the company's convenient online ordering system, its loyalty program, and its commitment to sustainability and social responsibility.

Overall, Panera Bread is a highly regarded bakery-cafe chain that offers delicious food, excellent service, and a welcoming atmosphere. Whether you're looking for a quick breakfast, a hearty lunch, or a tasty snack, Panera Bread is a great choice.

Panera Bread In-depth Review

Overall Rating: Panera Bread is a fantastic choice for a quick and delicious meal. With its diverse menu, excellent customer service, and inviting atmosphere, it's no wonder why this restaurant is a favorite among many.

Menu Variety and Quality: Panera Bread offers a wide range of options to suit every palate. From freshly baked breads and pastries to hearty soups, salads, and sandwiches, there is something for everyone. The ingredients are always fresh and the flavors are consistently delicious.

Pricing: While Panera Bread may be slightly more expensive than some fast food chains, the quality of the food justifies the price. The portion sizes are generous, and the ingredients are of high quality.

Customer Service: The staff at Panera Bread is friendly, attentive, and always willing to go the extra mile to ensure customer satisfaction. They are knowledgeable about the menu and are happy to answer any questions or accommodate special requests.

Ambiance and Atmosphere: Panera Bread has a warm and inviting atmosphere, making it a great place to relax and enjoy a meal. The cozy seating areas and soft lighting create a comfortable environment for both individuals and groups.

Cleanliness and Hygiene: Panera Bread maintains a high standard of cleanliness and hygiene. The dining areas, restrooms, and food preparation areas are always clean and well-maintained.

Speed of Service: Panera Bread is known for its quick and efficient service. Whether dining in or ordering to-go, you can expect your food to be prepared and served in a timely manner.

Online Ordering and Delivery: Panera Bread offers convenient online ordering and delivery options. Their website is user-friendly and allows you to customize your order to your preferences. The delivery service is reliable and ensures that your food arrives fresh and on time.

Loyalty Program: Panera Bread has a loyalty program called MyPanera, which offers exclusive rewards and discounts to its members. By signing up, you can earn points for every purchase and enjoy special perks such as free bakery items and personalized offers.

Dietary Accommodations: Panera Bread is committed to catering to various dietary needs. They offer a wide range of vegetarian, vegan, and gluten-free options, making it easy for individuals with dietary restrictions to find something delicious to eat.

Sustainability Initiatives: Panera Bread is dedicated to sustainability and has implemented various initiatives to reduce its environmental impact. They use eco-friendly packaging, source ingredients responsibly, and support local farmers and communities.

Accessibility and Convenience: Panera Bread strives to make its restaurants accessible and convenient for all customers. They have wheelchair-accessible entrances and seating areas, as well as convenient parking options.

Location and Parking: Panera Bread has multiple locations, making it easily accessible no matter where you are. The restaurants are typically located in convenient areas with ample parking available.

Social Media Presence: Panera Bread has a strong social media presence, regularly posting updates, promotions, and mouth-watering food photos. They engage with their followers and respond to customer inquiries and feedback in a timely manner.

Special Offers and Promotions: Panera Bread frequently offers special promotions and discounts, making it even more enticing to dine at their restaurants. Whether it's a limited-time menu item or a buy-one-get-one deal, there is always something exciting happening at Panera Bread.

Community Involvement: Panera Bread is actively involved in the community, supporting local charities and organizations. They regularly host fundraising events and donate unsold food to those in need, demonstrating their commitment to giving back.

Mobile App Experience: Panera Bread's mobile app is user-friendly and convenient. It allows you to easily place orders, customize your meal, and earn rewards through the MyPanera loyalty program. The app also provides updates on special offers and promotions.

Catering Services: Panera Bread offers catering services for events and gatherings. Whether it's a business meeting or a family celebration, their catering menu provides a variety of options to satisfy everyone's taste buds.

Gift Cards: Panera Bread offers gift cards that make for great presents for friends and family. These gift cards can be used at any Panera Bread location, allowing the recipient to enjoy a delicious meal at their convenience.

Feedback and Complaint Resolution: Panera Bread values customer feedback and strives to resolve any complaints or issues promptly. They have a dedicated customer service team that is readily available to address any concerns and ensure customer satisfaction.

How to file a complaint about Panera Bread?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Panera Bread in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Panera Bread. Mention key areas, transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

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- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide users effectively through the process of filing a complaint or review about Panera Bread on ComplaintsBoard.com. Remember to focus on the company's business category.

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Contact Panera Bread customer service

Phone numbers

+1 (855) 372-6372 +1 (314) 984-1000 More phone numbers

Website

www.panerabread.com

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