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1.0 27 Reviews

Pandora Media Complaints Summary

0 Resolved
27 Unresolved
Our verdict: Engaging with Pandora Media at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Pandora Media reviews & complaints 27

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Newest Pandora Media reviews & complaints

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R
6:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pandora Media pandora

There are 3 unauthorized withdrawals feom my account. 1st one Google Pandora mountain view ca on 5/24 for 10.49 2nd one Google buffalo studios mountain view ca on 6/13 for 3.14 and 7.34 3rd one Google Pandora mountain view ca on 6/24 for 10.49 . I have no idea what these even are but I did not authorize this money to be taken from my account. I expect to see 31.46 put back into my account and i will be contacting the better business burrow and my bank to make sure this never happens again to me or anyone else.

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J
10:47 am EDT

Pandora Media google pandora mountain view caus

I did not authorize a payment of $10.92 which Pandora had withdrawn from my account, if my money is not restored I do not have a problem with taking this to the Better Business Bureau. I will be speaking with my bank and will be aggresively seeking my money returned. This unauthorized transaction occurred this April 14th of 2019, I will provide all information needed to get this resolved.

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Tara Stroud
, US
Oct 13, 2020 3:49 pm EDT

I Did not authorize Pandora to take $10.59 off my card return my money to my card please very disappointed

ComplaintsBoard
D
12:53 am EST

Pandora Media pandora mountain view

I logged into my online banking account just to check my balance. I see a $4.99 charge that I had no idea where it came from. After doing some searching, I trace down from where.
I never subscribed or signed up for whatever this subscription is for. Nor did I ever authorize a charge of $4.99 from my account for this service.
I would like my account to be credited back the $4.99 immediately!

Thank you,
Very Aggravated Customer

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Bettie Thomas
, US
Dec 08, 2021 11:03 pm EST

I didn't not order this nor do I want this what ever it is SO PLEASE REPLACE ALL OF MY MONEY BACK IN MY ACCOUNT I WILL BE LETTING MY BANK KNOW ABOUT THIS SO PLEASE PUT ALL MY MONEY BACK IN MY ACCOUNT

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Bettie Thomas
, US
Dec 08, 2021 10:59 pm EST

Please put all of my money 💰back in my account, I didn't not order, or sign up for this and will be turning this complaint over to my bank for them to get my money back.so please put it BACK

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N
9:57 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Pandora Media - an unauthorized charge

I hope this is the last time I will have to explain the problem I have with the product mentioned above. On 8/3/18, deduction of $10.62 was made from my checking account and has not been credited back to my account. I feel it is a fraudulent charge and will reporting this to my bank if it is not resolved soon. I refuse to give you my checking account number...

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H
4:08 am EDT

Pandora Media can't cancel my profile

Terrible terrible terrible!
I no longer need my account. Unfortunately, I had no idea that deleting it will bring me nothing but a headache. Each time I try to cancel and delete it, it turns me back to the home page and says that cancellation is impossible at the moment, try again later. I tried again later, as I was advised, but it never helped me.
I called the customer service and they were absolutely useless. They advised me absolutely the same. Just wait and maybe you will be lucky.
Honestly, I;m tired. I want to delete the profile and leave you forever without being a part of your ridiculous circle of jerks...

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Kay Rinke
Murdock, US
Aug 15, 2021 1:06 am EDT

On 722 21 I was charged $245.15 from Pandora Mountain View California I have no idea why I was charged this much I was being charged $4.99 per month for Pandora I will cancel that and I want my money returned ASAP

ComplaintsBoard
L
6:17 am EDT

Pandora Media pandora mobile app

Music will not play a complete song, cuts out. The time keeps running and once the time on that song finishes the commercial runs(which I can hear) and another song will start only to stop a little ways in to do the same thing. I uninstalled the app, got tired of trying to listen to music and not getting to.

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vgonzalez408
, US
Mar 07, 2020 9:17 pm EST

this charge on 03/01/2020 2:54pm CT i didnt approve of nor do i know what it is..my pandora music not due for couple week.. can u return that money to me $10.81 and stop it from charging me aging please thank u hope to hear from u real soon

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Satifiing Slime
, US
Feb 16, 2020 4:33 am EST

I don't know why this is but I got charge for this and it wasn't authorized. The account it was charged on don't even have a debit card so I don't know how it even got charge. I never went on any website

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nicci johnson
, US
Dec 17, 2019 1:53 am EST

I got a text message for pandora mountain view today and there was no authorization

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Steven Pavel
, US
Nov 20, 2019 9:22 pm EST

I never agreed to the charges of 10.65 that has bin drawn out of my account 2 times now and I would like a refund for the money

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Cindy Threat
, US
Oct 29, 2019 8:22 pm EDT

I have an unauthorized charge to my credit card for 9.99 pandora mountain view. I do not know what it is and did not buy this.

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Cindy Threat
, US
Oct 23, 2019 6:49 am EDT

unauthorized charge to my credit card for 9.99 pandora mountain view

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Nancy Theos
, US
Sep 24, 2019 1:00 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been getting these debits that I never authorized. How do I stop this? I want my money back. I will be reporting to my bank. I have no idea what this is! I am seeing other posts of people complaining and also being charged fraudulently. How do I go about getting my money back?

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Harbor
, US
Apr 26, 2014 2:47 pm EDT

I ordered bracelet from the company Cheap Pandora Online. I never received my order, but the seller promised to deliver it each day. The bracelet cost about $78. I’m tired of these fake promises, and I want money back. I already told the seller to return money, but he started to ignore me. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

ComplaintsBoard
P
4:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pandora Media low quality imitation not delivered as advertised

I ordered 3 bracelets from the website www.pandorastylebeadssale.org . I thought they were legitimate because they linked to the official Pandora website and said they had Authentic Pandora Beads. They showed pictures of authentic pandora beads and said the bracelets were authentic and silver: This is taken from their websites frequently asked questions section:
About Pandora

Pandora is Danish designed. It is handcrafted in sterling silver or 14kt gold. Many pieces incorporate pearls, semi-precious, and precious stones. World famous for the bracelet and twist-on charm design, Pandora owns a patent for its unique system (U.S. Pat. No.7, 007, 507). Pandora��s modular design with easily interchangeable parts allows the wearer to select beads for a dress up elegant look, or to alter the look for more casual wear at a moments notice.

This is How one of the bracelets was listed:

.100% 925 Sterling Silver.
2.Global Freeshipping.
3.Money Back 60 Days And Lifetime Guarantee.
4.Orders Shipped And Trackable Within 24 Hours.
5.Orders Reach Your Door Within 14 Days .

The bracelets are not sterling silver. They have no threading. You cannot change the beads on the bracelets. The beads are cheap quality and not genuine Pandora as advertised. The murano beads are cheap quality. There is no pandora label on them. You can see how the links don't even match up in the photos I've attached and the (so called genuine silver) plastic seam on the charms. The definition of Junk.

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Frank Krisman
, US
Aug 08, 2019 4:04 am EDT

It took money out my checking account which I did not authorize. I want it returned to my account. We live on fixed income since my wife and I are retired. Every penny is accounted for. I thought it was illegal to steal money.

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Olga30
, TR
Sep 19, 2013 6:52 am EDT

I ve made an order in the sight pandorastylebeadssale.org. It looked like legitimate but its a fake. After u pay money they give u a fake track number and a number which is not working. They say that they ship out the product from Hong Kong. U pay with payintrust system. I paid 100 UDS and did t get any order. This sight is registered in USA but it seems its office located in Hong Kong, as they say.

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lozza123
Sheffield, GB
Mar 19, 2013 5:38 pm EDT

this company avertised on face book selling pandora products ordered what i wanted and have never seen anything, emailed company 3 times and was just told to be patient and wait nothing has ever arrived.

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Olga30
, TR
Sep 19, 2013 6:56 am EDT

Did u get the beads you ordered from that sight?

As i ordered and get nothing.

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Pandora Media contacts

Phone number

+1 (510) 451-4100

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