PandaHall
reviews and complaints

I've been ordering from PandaHall for a while now, and I keep coming back because I can't always find what I need anywhere else. The prices are usually pretty cheap, but you have to be careful when ordering. Sometimes the items listed aren't actually in stock, even though the website says they are. This means you might have to wait 2-3 months before your order arrives.

It's important to keep on top of your order and keep asking for updates, because sometimes they'll tell you they can't get the item anymore and you'll have to wait a few days for a refund. This has happened to me before, and it can be frustrating, but at least they do eventually give you your money back.

One thing to keep in mind is that PandaHall doesn't actually stock most of the items they list on their website. Instead, they order from their suppliers and the items are made to order. This means that even if the lead time on the website says your items will be delivered soon, it's not always true. You might end up waiting months for your order to arrive.

Overall, I would say that PandaHall is a good option if you're willing to be patient and keep on top of your order. The prices are usually pretty good, and they do eventually deliver the items you order. Just be prepared to wait a while and don't believe everything you read on the website.

I gotta say, I was pretty skeptical about ordering from PandaHall (pandahall.com) after reading all those negative reviews online. But I decided to give it a shot anyway, and I'm glad I did.

The first time I ordered from them was around Christmas, and my order was delayed. But the customer service officer was really helpful and contacted me to check if I had received my order and updated me on the possibilities for a delay. The second time I ordered, my order arrived promptly.

One thing I will say is that the product specifications aren't very clear. I ordered some cord labelled as "cowhide leather cord", only to receive a roll of plastic-looking cord known as faux leather (which was never mentioned on the site). But hey, for the price I paid, I can't really complain. The goods are of reasonable quality and I haven't found any defects so far.

What I really appreciate about PandaHall is that their goods are of the same quality as products on some American beading sites, but for less than half the price. And they offer nickel/lead/cadmium free products, which is more than I can say for certain American beading websites.

Overall, I'm pretty happy with my experience with PandaHall and I wouldn't hesitate to order from them again if I need something from their site. Sure, it may be a bit disorganised, but the prices and quality make it worth it.

We've had a few experiences with Pandahall in the past and they've all been pretty good. We never had any issues with our orders, so we never had to contact customer service. However, our most recent order was a bit of a nightmare. We spent over $2000 on what we thought were natural rose quartz beads, but when we received them, they were clearly dyed.

Now, we've been working with beads for over 20 years, so we know when something is dyed. We even took the time to show Pandahall a picture experiment where the pink dye came out of the stones, but they still denied their mistake. They claimed that the stones were just heated, but we know that pink dye doesn't come out of heated stones.

It's frustrating because Pandahall usually states upfront if something is dyed or not, so we don't understand why they're trying to cover it up. If we're paying for natural stones, we don't want to pay for dye as well.

We understand that mistakes happen, but all we wanted was for Pandahall to admit their mistake and refund us. However, after several emails, customer support still denied it and wanted us to ship the items back to China on our own dime. This was a huge hassle and not worth the time.

In the end, we've decided to stick with our trusted vendors locally. They may cost more, but it's worth it to not deal with the headache of a company that doesn't value its customers.

Overall, we're very disappointed in Pandahall's customer service. We hope that they can improve in the future and be more transparent with their products.

I've bought stuff from PandaHall a few times now, and I gotta say, it's been a pretty frustrating experience. Every time I order, my stuff ends up being late. And it's not just that - they'll list stuff on their site that they don't actually have in stock, so you end up waiting for months for your order to arrive. Last time I ordered, I had to wait two whole months because they were out of stock... again. And when I finally got my glass cabs and beads, they were all broken or messed up in some way. I had to send them pictures and everything, and they only offered me a 15% refund. I asked if I had to send the stuff back, and they said no, so I threw it out. But then they changed their minds and said I had to send it back if I wanted a refund. After I complained, they offered me a 50% refund, but then they said it was store credit, not an actual refund. And even then, they only gave me $40 when my stuff cost $128. That's not even close to 50%! They said they'd give me the full 50% eventually, but then they blocked my IP address so I couldn't even access their site anymore. It's crazy to me that they'd treat a customer like this, especially when I've spent so much money with them in the past. You'd think they'd want to keep me coming back, but I guess not.

I gotta say, I'm back to give an update on my experience with PandaHall (pandahall.com). I gotta admit, their customer service has improved a bit since my last review a couple of years ago. They seem to be more willing to deal with faulty products and handle complaints in a more professional manner. However, I still have some gripes with them.

First off, their processing and packing times are still longer than what they claim on their website or in their replies here. It's frustrating to have to wait longer than expected for my orders to arrive. And don't even get me started on the prices. I've noticed that the prices for a lot of items have increased drastically since my last orders from them. Some items are now 40-60% more expensive than they were just a year ago. Even when they offer a "Sale" or "Free shipping," I'm still paying more than I would have a year or so ago.

That's why I think it's important to demand quality and complain if products aren't perfect. Some of the factories they use produce very good quality products, while others allow broken or poor quality products to be shipped to customers. I once received facetted glass beads where half the beads on each strand were broken or chipped. I paid $16 for 5 strands, plus shipping and import taxes. That's not exactly "cheap." PandaHall claimed they were damaged in transit, but if that were true, the broken/chipped pieces would be in the bag with the beads. It's pretty clear that some factories are knowingly threading faulty beads on the strands and selling them. Quality control needs to be improved greatly, and random checks are needed on what certain factories are producing. Maybe now that prices have gone up so much, they can use these profits for this purpose.

Overall, I still shop at PandaHall because they have a wide variety of products and some of their factories produce good quality items. But I'm definitely more cautious now and make sure to complain if something isn't up to par.

I was a bit hesitant to order from Pandahall, as it is based in China and I live in the UK. However, after seeing that many big jewellery suppliers on eBay were using their products, I decided to give it a try. I spent around ?140 on beads and findings, and another ?60 on delivery. I did receive a bill from FedEx for ?60, but overall I received a large amount of items that were beautiful and sturdy.

The glass beads were indeed made of glass, and the acrylic beads were acrylic. I was worried about ordering too many findings due to my severe nickel allergy, but the ones I did order turned out to be nickel safe. This is great news for me, as I am hoping to start a small jewellery business and this is an economical way to get started.

One thing I really appreciate about Pandahall is that they have links on their site showing what other people have made with their beads. This gives me great ideas and inspiration for my own designs. I haven't had a chance to check out their learning centre yet, but I plan to do so soon.

The only negative I have experienced so far is that some of the descriptions on the site are poorly translated into English and don't make much sense. However, this is a minor issue and doesn't affect the quality of the products.

I also discovered that there is a Pandahall UK site, which is more expensive than the China site. However, some items are worth ordering from there when the price difference isn't too significant and you take into account the income tax on overseas orders. Plus, the fact that there is a UK site tells me that Pandahall is a legitimate business that abides by UK and European laws.

Overall, I am very happy with my experience ordering from Pandahall and plan to order from both the China and UK sites again in the future.

I've been buying from Panda Hall for a couple of years now, and I gotta say, I'm pretty happy with their service. I usually try to buy my beads and findings from Fair Trade sellers, Small Businesses & Entrepreneurs, but sometimes I just can't find what I need. That's when I turn to Panda Hall.

Their prices are great, and you can really see the quality of their products. I've used their beads and findings in a lot of my jewelry pieces, and you can check them out for yourself at www.bohemianzenwear.ca. Shipping to Canada can be pretty expensive, and so can the import fees, but the prices at Panda Hall make up for it.

One thing I've learned is that it's really important to know what you're buying, especially when it comes to gemstones. Grading can make a huge difference in the quality of the product. You can buy Amazonite for $2 per strand, but you'll get what you pay for. If you want high-quality Amazonite, you'll have to pay a bit more. So do your research and you'll be happy with what you get.

Panda Hall has some great sales and deals, so keep an eye out for those. And even though I've received some items that weren't the best quality, I knew what I was getting into when I bought them. You get what you pay for, after all.

But I've never had an order with an error, and their communication is really good. If something I ordered is out of stock, they always let me know and offer me a discount on my next purchase. That's really great customer service.

I think it's important to share positive reviews, especially when we're so quick to complain about negative experiences. So in my opinion, Panda Hall deserves a 5-star review.

I just had my first experience with PandaHall and I must say, I'm pretty impressed. I was in need of a large quantity of beads at an affordable price and PandaHall came to my rescue. However, before making my purchase, I decided to check out some online reviews to get an idea of what to expect. Unfortunately, the reviews were quite mixed, which made me a bit nervous about using the site.

But, I decided to take the plunge and make my purchase anyway. And boy, am I glad I did! I ordered some alphabet beads with specific letters and silver/gold keyrings. Although I wanted to buy some bails and lobster clasps, I didn't because they weren't the right size/quantity or I thought I could get them cheaper elsewhere. Luckily, I ordered my items during a sale, so I got them at a discounted price. I received my items in about 10 days and was provided with a tracking number. The quality of the items was great and I was extremely happy with my purchase.

However, there are a few things to keep in mind when using this site. Shipping prices can be a bit expensive if you're not buying a lot of items. For instance, the US Line shipping option is a flat rate of around $11, but there are other options available as well. Additionally, some entries don't allow you to choose the quantity or have a minimum purchasing requirement. And some entries may not seem like a good deal to you. For example, I ordered 100 gold keyrings (which came in 2 packs of 50) and noticed that the coloring was different between the two packets. One was lighter than the other. However, this didn't bother me much since I just needed gold-colored keyrings. But, it's something to keep in mind if you're looking for consistency in your items.

Overall, I would definitely recommend PandaHall to anyone in need of beads or bulk items. I plan on using the site again in the future. I didn't have to contact customer service, so I can't speak to that aspect of the site. But, based on my experience, I'm pretty satisfied with my purchase.

I recently started ordering from Pandahall and have placed orders ranging from ?200 to ?400 at a time. I must admit, I didn't think to check out any reviews until after I had already placed my first order. To my surprise, the reviews were overwhelmingly negative. However, I believe that people are more likely to report negative experiences than positive ones.

Despite the negative reviews, I have had no issues with my orders from Pandahall. While some items may not be of the best quality, the quantity and price make up for it. I have also received many high-quality beads that are beautifully faceted with strong and distinct colors. I would have to pay a fortune for the same quality and quantity of beads in Ireland, the UK, or the USA.

I do agree that the practice of a company writing its own reviews is unacceptable, but I believe that there is an imbalance in the reviews for Pandahall. They are not as unprofessional as they are painted to be. If they were, how could they still be in business after several years?

Based on my personal experience, I would recommend Pandahall as a supplier. It would be great to see more positive reviews from impartial and independent customers like myself. And just to clarify, I live in Ireland, not China.

I gotta say, I haven't actually bought anything from PandaHall yet, so I can't say for sure if it's a scam or not. But let me tell you, their prices are seriously impressive. I did a little comparison shopping with one of the cheaper bead supply sites on Etsy (where I usually get my beads), and PandaHall blew them out of the water.

I looked at 25 different types of 6mm round gemstone beads, making sure the lengths and quality were the same. And get this: PandaHall's prices were two thirds less than what I was paying on Etsy. That's a huge difference! And if I were to order the same amount of beads from Etsy that I plan to order from PandaHall, it would cost me over $500 more. That's a lot of dough.

Now, I know some people are complaining about PandaHall's shipping charges, but honestly, I don't think they're that bad. They charge by the gram, and for my order of 5,039 grams, I'd only have to pay $47.45 for FedEx shipping to the US. Sure, that's not nothing, but when you consider how much money I'm saving on the beads themselves, it's totally worth it. Plus, Etsy charges for shipping too, and it's not exactly cheap. I once paid over $20 in shipping for just 31 strings of beads from Montreal to California. With PandaHall, I'm getting almost six times as many beads for only two-and-a-half times the shipping fee. And if you plan ahead and have enough cash to spare, you can even get free shipping on orders over $400.

Of course, I can't speak to the quality of the beads yet, but if they're as good as they look online, I'll be one happy camper. And honestly, even if they're not perfect, I'll still be pretty pleased with the savings I'm getting. It's just so satisfying to know that I'll be getting a ton of beautiful beads instead of feeling like I'm being nickel-and-dimed for every little thing. When I opened my last order from Etsy (which cost me $125), I couldn't help but feel a little ripped off at how little I got for my money. I mean, sure, the beads were nice, but it just felt like I was paying way too much for way too little.

So yeah, I'm taking a bit of a risk by ordering from PandaHall, but honestly, I think it's worth it. The prices are just too good to pass up. Fingers crossed that everything turns out okay!

I gotta say, I've been using PandaHall for a while now and while I love the variety of items they offer, the shipping can be a bit of a drag. But hey, I'm usually placing some pretty big orders so I guess it makes sense that it takes a while to get to me.

One thing I will say is that the prices are super low, which is great if you're on a budget like me. But sometimes you really do get what you pay for. I've bought some really cheap items from them and they tend to break pretty easily. So just keep that in mind when you're shopping around.

Overall though, I really do like the website. They have such a huge variety of items to choose from, it's hard not to find something you like. And the fact that they offer such low prices is definitely a plus.

If you're in a rush and need your items ASAP, I'd recommend ordering at least a month in advance just to be safe. But if you're not in a rush and don't mind waiting a bit, then PandaHall is definitely worth checking out. Just remember that the cost of the item can reflect its overall quality.

So, I recently bought some mangano calcite beads from PandaHall and I was pretty disappointed with what I received. I've bought these beads before from another vendor and they were uv reactive, but these ones from PandaHall were not. In the photo, you can see the ones on the left are the ones I got from the other vendor and the ones on the right are from PandaHall. As you can see, the ones from PandaHall only glow white under black light, which is not what I was expecting. They should be a dark coral color.

I reached out to customer service to express my concerns and they didn't really seem to care. They just kept asking for proof, which I provided, and then asked again. It was like they were just giving me the runaround. They kept insisting that they were pink mangano calcite beads, but I'm not so sure. It's possible that they are calcite, but of such low quality that they don't glow. Either way, they weren't a good product and I was pretty disappointed.

To make matters worse, they didn't refund my money or offer any kind of compensation. It was like they just didn't care about my experience as a customer. I was really hoping for better from PandaHall, but unfortunately, I don't think I'll be shopping with them again.

So, I decided to give PandaHall another shot after watching a YouTuber unbox their order from there. I was pretty excited to start my own order, but when I saw the shipping cost, I was a bit disappointed. However, I realized that I may have selected the wrong option, so I decided to give it another try.

This time, I selected 21 items for a total of around 13 dollars. The shipping cost was around 7 dollars, which was still a bit pricey, but it averaged out to less than a dollar per item. I was happy with my purchase, especially since I picked out strands of 6mm glass pearls and 4mm crystal bicones.

Overall, I think PandaHall is a great option for those who are looking for affordable crafting supplies. It's definitely way cheaper than driving 35 minutes to the nearest craft store, only to find out that they don't have what you're looking for. I'm glad I gave it another try and I would definitely recommend it to others who are looking for a good deal.

PandaHall is a website that sells a variety of items, but be warned, they may not actually have the items in stock. They will gladly take your money and hold onto it for months, only to refund you in a way that is inconvenient for you. You'll have to jump through a lot of hoops just to get your money back.

To make matters worse, they will tell you that your items have been shipped when they haven't. They'll even give you fake tracking numbers and then blame the shipping companies for any confusion. It's hard to trust what they say about your order, and when you do finally receive it, it may not even be the item you thought you were buying.

If you do end up with the wrong item, you'll have to pay to return it. This can be expensive, so they know that most people won't bother. It's a shady business model that relies on first-time buyers who don't know any better.

Overall, I would not recommend PandaHall. There are plenty of other websites out there that are more trustworthy and reliable.

I've been shopping at Pandahall for a while now and I gotta say, I've had a few issues with them. It seems like every time I place an order, there's always at least one item that's out of stock. It's a real bummer because it delays my whole order by like a week and a half. But hey, at least I always upgrade to she 3 day shipping so it gets here pretty quick once it's packed.

Another thing that's happened to me a few times is that they send me the wrong color beads. Like, come on guys, how hard is it to get the right color? I follow their instructions and email them pictures of the wrong item, but they always insist that the label is correct so the color must be too. They even tried to tell me that if I use them with other beads, the color will look different. What kind of nonsense is that? It's like they don't want to take responsibility for their mistakes. They hide behind the language barrier and the fact that they're so far away, thinking that I'll just give up and move on.

But you know what? I keep coming back to Pandahall because they do have some really cool stuff. And when they do get my order right, it's always top quality. So I guess it's just a matter of weighing the pros and cons. If you're willing to deal with a few hiccups along the way, then Pandahall is definitely worth checking out. Just be prepared to be patient and persistent if something goes wrong.

I had a really bad experience with PandaHall. I was looking for some pendants and stumbled upon their website. At first glance, it seemed like a good deal with reasonable prices. However, I decided to look around a bit more and found another website that had even better prices and more beautiful pendants. So, I left PandaHall's website without making a purchase.

To my surprise, a few days later, I noticed that my Visa account had been charged over $100 by PandaHall. I was shocked and confused because I never authorized any payment or provided my information to them. I immediately sent them an email, hoping that they would rectify the situation and refund my money. Unfortunately, I never received a response from them.

I was extremely disappointed and frustrated with PandaHall's lack of customer service and unethical business practices. It's really disappointing to see a company that doesn't value its customers and engages in fraudulent activities. I would strongly advise anyone to stay away from PandaHall and use a more trustworthy website for their jewelry needs.

Overall, my experience with PandaHall was terrible, and I would not recommend them to anyone. They are a scam and a crap company that steals people's money. Please be aware of what they did and avoid using their website.

I used to think that PandaHall was a pretty decent company when it came to shipping. However, my recent orders have been a complete nightmare. I've been waiting for over two weeks for items that were supposed to be ready and shipped within three days. The customer service representatives keep lying to me about why my packages and shipments are delayed. They say that it's on its way, but the tracking information clearly shows that only the label has been printed.

To make matters worse, PandaHall has raised their prices and their shipping costs are about 20% more than other suppliers. They used to be cheaper, but now you can find the same deals on AliExpress with free shipping. I've been trying to be a loyal customer, but after reading some of the negative reviews below (mixed with the obvious fake ones that were most likely written by company employees), I think it's time for me to move on.

I need a reliable and honest supplier that I can count on. It's frustrating to deal with a company that doesn't seem to care about their customers or their reputation. I hope that PandaHall can improve their shipping times and customer service in the future, but until then, I'll be taking my business elsewhere.

This company, PandaHall, is not the best if you have any issues with your order. I had ordered four bags of 200 pieces of broken wing charms, but unfortunately, all of the loops were breaking off when I tried to use them on a split ring. I was very disappointed with the poor quality of their product, so I sent them photos to show them the problem. However, I had to email them multiple times to get a response, and when they finally did reply, they were actually quite rude about it.

At first, they told me that they would do nothing to help me, which was very frustrating. Then, they offered me a 30% discount, which I didn't think was enough to make up for the poor quality of their product. After more emails back and forth, they increased their offer to a 40% discount, but I still wasn't satisfied. Finally, after literally begging them to refund or replace their horrible quality product, they agreed to refund the amount.

I felt like I had to beg them to rectify this matter, which was very frustrating. I even offered to send the charms back, but they kept offering me a reduced price and suggesting that I sell them in my business! I don't usually write bad reviews, but this was just the worst customer service I have EVER received.

Overall, I would not recommend PandaHall if you are looking for high-quality products and good customer service. Their products are not up to par, and their customer service is very unhelpful and rude. If you are looking for a reliable supplier for your business, I would suggest looking elsewhere.

I gotta say, my experience with PandaHall was a total nightmare. I mean, I don't know about all these other reviews, but I'm pretty sure most of them are fake. This company is a mess!

So, I placed an order with them and it was just one problem after another. First, they sent me a tracking number that was totally fake. I checked it every day for weeks and it kept saying that my package had never even been shipped. I was supposed to get my order in two weeks, but six weeks later, still nothing. And when I tried to get help from the company, all I got were excuses.

Finally, I got a package in the mail, but it wasn't even the right stuff. It was just a bunch of junk from China, and it wasn't even marked with the company's name. I'm pretty sure they just threw some stuff in an envelope to try and "prove" that they had shipped my order.

And then, when I tried to get a refund, it was like pulling teeth. They just kept giving me excuse after excuse, and I had to go so far as to seek legal help just to get my money back.

And don't even get me started on the constant advertising emails. I've unsubscribed so many times and replied to their emails asking to be removed, but they just keep coming. It's like they don't even care about their customers.

Overall, I would definitely not recommend PandaHall. Save yourself the headache and go somewhere else.

I've been on the hunt for a new supplier for my jewelry making supplies and stumbled upon PandaHall. Let me tell you, the prices are absolutely amazing! I'm no newbie to shopping around for the best deals, but I was blown away by the deals I found on this site.

I was a bit hesitant to make a purchase at first because of the mixed reviews I read online. Some people were raving about the company, while others were warning others to stay away. I wasn't sure what to believe, but I decided to take a chance and make a purchase anyway.

I have to say, I was pleasantly surprised by my experience with PandaHall. The ordering process was simple and straightforward, and my items arrived in a timely manner. The quality of the products was great, especially considering the low prices.

Of course, no company is perfect, and I did encounter a small issue with one of my orders. However, the customer service team was quick to respond and resolve the issue to my satisfaction.

Overall, I would definitely recommend PandaHall to anyone looking for affordable jewelry making supplies. While there may be some negative reviews out there, my personal experience was positive, and I will definitely be a returning customer. Thanks, PandaHall, for providing such great deals and quality products!

This website is the worst I have ever dealt with. They sent me my items 2 days after I placed my order, but the problem is that all of the items were sent separately. And if you ask me what's so bad about it, I will tell you, that knowing how long it takes the items to get the USA, I assume they won't arrive at the same time.
Moreover, I already received one 9 weeks after its shipping, and I have no idea where the others are. Needless to say, I am very disappointed I was right :(

Ordered once from PandaHall and that time they did not deliver one item because it was not in stock, but they were very nice and gave me a refund. Recently I made another order and this time already 2 items were no more in stock and I received partial order. I was hoping to get a refund, but when I contacted them they refused to give my money back! I don't know what had happened to them but they aren't so nice as they were. It is also very complicated to communicate with them because their English is super poor.

Last month I orded huge glass beads from pandahall and I am satisfied with items and service so far. However, a few glass beads arrived broken but overall quality is great and selection unmatched. Customer service is very helpful and everyone I have dealt with has been nice. My orders arrive within 15 days and shipping is flat rate of only 5 dollars! I will continue to order from pandahall and would like to recommend them to all jewelry making fans.

I ordered an item for $20 from PandaHall.com. They sent me wrong item. I contacted them and claimed about the mistake. They asked me to make a photo of the item I received and then they will send the right one. This situation recurred 3 times. I am tired already.