Menu
Panda Express
Panda Express Customer Service Phone, Email, Contacts

Panda Express
reviews & complaints

www.pandaexpress.com
www.pandaexpress.com

Learn how the rating is calculated

1.2 424 Reviews

Panda Express Complaints Summary

15 Resolved
398 Unresolved
Our verdict: If considering services from Panda Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Panda Express has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Panda Express. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Panda Express reviews & complaints 424

Filter reviews by rating
5
0 review
4
1 review
3
1 review
2
0 review
1
9 reviews
Sort by:

Newest Panda Express reviews & complaints

ComplaintsBoard
M
8:09 pm EDT

Panda Express drive through order

I truly love Panda Express but this is the third time now that my familys order has been messed up and this time 3 of us got nothing that was ordered ...it had to been somebody else's order, completely! I live 30 minutes away so round trip it's over an hour. I've called the store and it's been busy constantly. It was restaurant# 2492 in Huntsville texas 77340. Drive thru- time was 5:13 pm today. Order # 479146 employee-Monique, cost $35.67
Whats worse, I paid 1.25 x 3 for premium items and did even get them. I'm tired of very poor service, when in this industry, the customer should be treated well because word of mouth and social media is everything! Please rectify this situation.
Sheri Powers

Read full review of Panda Express
View 0 more photos
Update by Mpowersgirl
Aug 21, 2018 8:11 pm EDT

It's not Huntsville AL, it's Huntsville Texas

Hide full review
ComplaintsBoard
R
4:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Panda Express customer service

I went in with my husband on 8/19/18 @2:45. While ordering our meal cashier started yelling at my husband, she kept asking for his name thinking we ordered a pick up meal. He asked her to stop yelling at him and to speak to him normally. She thought it was humorous as we did not.They got our order wrong, refused to refund our money at that point we were angry and did not want to patronize this place. My husband was so upset we had to leave. He couldn't even eat because of a time eating illness. It was a mess and could have simply been resolved with a refund. They kept telling us they don't give refunds. We only want a refund on the order they got wrong but they refused us repeatedly. They tried to give us food we did not want.

Read full review of Panda Express
Hide full review
ComplaintsBoard
S
5:34 pm EDT

Panda Express manager service

Hi there Iam a regular costumer mi wife a I love Panda Express even I need to make a long trip in mi area to get your delicius chicken teriyaki and beef and broccoli but was really disappointing in Panda Express at Queen mall Center Saturday agost 18 around 4:00pm the manager Jianna was really rud and she get mad whit every costumer she get obsessed with me because I ask for some teriyaki sauce on the side she was like I don't have enough cups was very frustrating and she tell mi I need to pay for that whit her bad acctitud and don't really want to come back again I hope somebody do something to remove the manager as soon as possible before you lose more costumers

Read full review of Panda Express
Hide full review
ComplaintsBoard
S
10:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Panda Express free entree not honored

I went to Panda Express on 8/15/18 and said "I would like chow mein... with shrimp." They said the shrimp will be extra. Okay. Does that come with rice? If so, I'd like brown rice. They said okay. I got to the window of the drive through and received no chow mein. Seriously? All I received was shrimp with brown rice. Boring! What is the matter with you people? You don't listen? At what point do you start listening to my order, after several words? The first thing out my mouth was chow mein.

My receipt said "take a guest survey and get a free item." I called and gave my opinion.

When I went to redeem my free item, I ordered online and it would not accept my code, so I called for instructions. No one answered the phone! At 4:00 on 8/17/18 no one in the entire place was willing to answer a telephone call so I could ask and they could answer my question... how to proceed?

I placed my order online, and told them I ordered the plate with 2 entrees and would like my free entree, I have my redemption code.

"Sorry, mam, it has to be in the same transaction."

Excuse me? The receipt does not provide this information. The website does not provide this information. When I called... NO ONE ANSWERED THE PHONE in order to provide this information... so they refused to give me my free entree.

I got home and my order online #900010 for 2 halves of chow mein? The chow mein was BURNT. Half my plate was filled with BURNT CHOW MEIN.

The way I see it? You owe me 1 entree and 2 halfs of chow mein THAT IS NOT BURNT.

Read full review of Panda Express
View 0 more photos
Resolved

Panda Express Corporate Office / Customer Care Center apologized profusely for my inconvenience/dissatisfaction and refunded my online transaction, which was about $9.50 or so... so I guess we are even. I will return and just be sure to return if there is a problem or ask for management.

Hide full review
ComplaintsBoard
I
1:37 pm EDT

Panda Express service

Hello this morning I went to get some food from the drive thru and everything was fine until I came to the window to pay the young lady that was at the window didn't like that I ask if she would add another side to my order and she didn't like it when I ask also when I ask for the sweet and sour sauce she replay right away there's in you bag already and when I checked there were none.

Read full review of Panda Express
Hide full review
ComplaintsBoard
C
9:35 pm EDT

Panda Express kung pao chicken bowl

At 7:30 today I went into the Panda Wxpress store on Eubank/Lomas & purchased a Kung Pao Chicken Bowl to go. When I got home I discovered there were NO peanuts in my entree. Not that there were a few peanuts...there were none! Seeing as how Peanuts are a signature ingredient of this entree this is a huge miss on this entree. I live too far away
to take the dish back. I have a customer review on the back of my receipt but can't get through to the website. Very disappointed! Prefer to give my feedback in writing but that Avenue appears to be a non-option.

Read full review of Panda Express
Hide full review
ComplaintsBoard
X
9:04 pm EDT

Panda Express service & lying staff

Took order, made me wait in slowest drive through (4 cars, 15 minutes). Took my money and only then did they mention, that food was not ready, it would take 4 minutes and she would take it up front.
Had she said so before I paid, I would probably have left without food. 12 minutes later, still no food. Went inside to get my money back. Cashier went to drive through window and didn, t come back for 4 minutes. So 31 minutes later, food still wasn't ready. Finally got my money, will never go there again!

Read full review of Panda Express
Hide full review
ComplaintsBoard
D
1:09 pm EDT

Panda Express was short food

On 8/9/2o18 at 10:36am Order #290576, I purchased both a large and a small entrée sized Black Pepper Chicken to go. My total was $15.30. When I arrived home, the large box was only 3/4 full, as well as the small entrée box. I paid $15.30 for maybe $9.50 worth of food.

I have never had this happen before, and I'm extremely disappointed for the amount I paid, for the incorrect amount of food.

Read full review of Panda Express
Hide full review
ComplaintsBoard
D
3:38 pm EDT

Panda Express the people who work there

The people who work there, Jidy was the manager name when I was there. It is the Farming noting NM store. #2081. My family goes out of way when we travel because we don't have any where we live. An employee set down in a table of 4 with pizza, and I don't believe employees should take prime tables when they eat. Especially when they bring in their own food. The manager was not helpful. She did not seem to care about my experience at all. I told her I may never go to that store again and she said ok ... I am saddened to see the kind of behavior. I'm not against having fun but don't take the best seats available, leave those for the people who pay there salary

Read full review of Panda Express
Hide full review
ComplaintsBoard
D
8:04 am EDT

Panda Express the takeout plates

The take-out plates are a ripoff. The bottom of the plates are bubbled up on the bottom so therefore you don't get what you pay for. The servings are much smaller versus the styrofoam plates most other Panda Express locations use. I asked the "manager" about why they were using those bubbled plates. I was told it's a corporate thing. She said three stores were trying those plates versus the styrofoam plates. The customer service was poor. I would not recommend spending your hard earned money at the Sulphur Springs location. We all work hard and deserve to get what we all pay for. Stay away from those theives.

Read full review of Panda Express
Hide full review
ComplaintsBoard
A
2:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Panda Express racist and sub-standard service by employees and manager

On Monday 7/30/18 at about 3:39pm...(I noticed the time because of the failure to acknowledge), I stood in the customer line for service with my grandchildren who begged me to go to "Panda Express", FOR MORE THAN 2 MINUTES BEFORE ACKNOWLEDGED
As I stated above, I entered the store and there was a female and male employee in the kitchen area, who appeared to be doing something. They both looked at my family and I and continued without so much as a hello, someone will be with you shortly.
Looking straight ahead in the store, I saw a young girl, who also "LOOKED", at us and she too failed to acknowledge our presence. I saw another female who was wearing dark attire, who too looked at us an turned and went in another direction, hence no acknowledge.
I was dumbfounded, and probably should have left then, but my grandchildren, who I was visiting from another city several hours away wanted PANDA Express, So I didn't want to be reactive for my grandchildren's sake.
After several minutes, the young girl with a "SOUR" face, as if to say "What do you want, you are disturbing us", came to the serving area, and with much effort stated, "do you know what you want, do you want to try a sample?"
Never "Hello, welcome", not even "Are you ready to order, or anything that implied I am here to serve you.
I replied, yes I would like to sample, and she obliged me, begrudgingly.
My granddaughter's turn came and politely she asked if she could try the menu item that was, "Steak and Shrimp:
This young "sour faced, seriously sour faced, never a smile or the like" girl, grabbed a toothpick, scourged the bottom of the pan with the toothpick, and emerged with the very small piece of beef that evidently had an abundant amount of juice, it was so far on the bottom of the pan the hot juice dripped from the meat onto my granddaughter's hand.
My granddaughter, yelled "oww", and shook her hand.
The girl said, in the same voice as when she served us (nonchalant as she had been all alone), "You okay"...my granddaughter said it burned me but I think I am okay".
we continued our adventure, (it truly was), the girl continued and as we were checking out I asked if a manager was on duty, she replied yes. I asked to speak to her and she (the sour girl) didn't reply but turned from the register and walked away, after our transaction.
Oh incidentally, I told the sour girl that we were eating in, she said "We don't have any trays I am going to put your food in a bag". I said huh?
She again replied we have no tray, so I m putting your food in bags, as if to say you are not welcome here. We sat and ate as I waited for the manager to show up to my table, never happened. So I called the customer service number for Panda Express:, from my receipt . After having to hold for over 15 minutes, (we were finish eating by the time my call was answered), I spoke with a representative who though a free meal would make me happy...oh woo is me! i was treated unfair and I really tried to overlook the situation but after speaking to the representative who felt a "FREE MEAL" should soothe the smooth things over and make everything ok, not inquiring if my granddaughter was okay or not, I thought this should be made known.
The Panda Express at 10370 Trinity Pkwy, Stockton, California 95219,
provided substandard, un acceptable and uncaring service.

Read full review of Panda Express
Hide full review
ComplaintsBoard
S
12:15 am EDT

Panda Express lack of selection at 9:18 pm when the store closes at 10 pm

It is very annoying when I get out of bed while my favorite show is still on with plenty of time to spare before closing and I get there and they don't have anything I want. They offered to tell me the selections they have before closing... none of which I like. Why do you advertise you close at 10 if in actuality you don't have a full menu and you don't advertise a limited menu after 9 PM? This is not the first time!

Read full review of Panda Express
Hide full review
ComplaintsBoard
J
9:22 pm EDT

Panda Express service

Manger locked doors one hour before actual closing time. Door indicated that restaurant closed at 10:00. Food on buffet line was old and appeared very dry and unappealing.

Very disappointed. I left without ordering.

I asked the manager why the doors were locked. She did not respond. The line inside and the drive thru was terrible. Buffet area was dirty as well.

Read full review of Panda Express
Hide full review
ComplaintsBoard
S
7:39 am EDT

Panda Express customer service

Yesterday on 7/25/18 at 1:47 I came to the drive thru. The cashier was rude I got my card snatched out of my hand. My food was basically thrown to me. The cashier was beyond rude I got the drive thru window slammed in my face. After the window was slammed in my face I stood in line trying to get some sauce. I had to blow my horn to get her attention. The service was beyond trash!

Read full review of Panda Express
Hide full review
ComplaintsBoard
U
5:34 am EDT

Panda Express bad customer service horrible

Stephanie D has the worst costumer service she was rushing everyone no smile no greeting awful service not just that but how she talks to the people she works with as well is ridiculous the worst part when I ask to the person in charge and the cashier said it was her I got even more upset I ask to speak to the manager he was to busy laughing with the cook he didn't even care to even look at me im a regular costumer and have never experience this before either Yeni, Brenda sometimes the other girl manager there service is great always smiling Brenda is always joking wich is awesome she makes costumers laugh I hope that something is done about this specially for her to be a person in charge she needs to be more polite I will continue to come to this Panda Express on 51 Indian school and I don't want nothing free or coupons just the best costumer service like I usually do Stephanie is definitely not for this job

Read full review of Panda Express
Hide full review
ComplaintsBoard
C
3:33 pm EDT

Panda Express drive thru wait time

My name is Christy,
I was on my lunch break today and went through the drive thru at your Warrenton, Oregon location. I waited, I kid you not, thirty minutes for a simple bowl of food. Only two cars were infront of me. When I got up to the window, I asked the cashier, Why not park the front vehicles if you know it's going to take so long. I would have drove away if I wasn't trapped in the drive-thru. The young lady at the window "Liz" said we had to cook the food, including yours. I can understand wait but thirty minutes is long stretch. No how about having the food prepped before opening the doors for lunch? Some people don't have that long of a lunch. Please encourage them to pull the lead vehicles forward so people came move along with their day and not have to wait on inadequate prepwork.
Thank you,
Christy Mather
Astoria, OR

Read full review of Panda Express
Hide full review
ComplaintsBoard
J
10:17 pm EDT

Panda Express food

I visited Panda Express on Staples Mill Road and they barely had any entree's to choose from and they said that they weren't cooking anymore and this was well before closing. I also had items missing from my order. I ordered two egg rolls and they were not in the bag. I did not realize this until I was back at work, so my lunch break was disappointing. I feel cheated especially since this was my first going after hearing so many great things about it and I would like for something to be done about it.

Read full review of Panda Express
Hide full review
ComplaintsBoard
B
8:12 am EDT

Panda Express customer service

Very Racist! Not for African American Culture! They will speak 5 lanuages talking about employees an sharing employees personal issues with staff! Celina let's this occur an she's the GM of Panda she's so unprofessional an unethical! The Owner threatens her job to fire black people an if she don't then He'll fire Her! I think the owner Kai- Yi-Wang is a Pure Jerk an Don't want blacks working for him we seem to be too lazy for him so He perfers Latinos or Mexicans he feel he can work as slaves an be treated any type way! Take the offensive criticism an not speak up for yourself! Blacks are not treated equal at Panda Express! Little Creek Fort Story location! Watch who you let Franchise A Corporate Company!

Read full review of Panda Express
Hide full review
ComplaintsBoard
S
8:40 pm EDT

Panda Express 3rd wrong order

The last three times I've visited Panda Express they have given me the wrong items and one time the order was wrong and cold. I tried contacting the manager at store 0568 and she was not helpful. Very disappointed! I understand mistakes happen but for spending over $60 and having our food items wrong it's very dissatisfying. I called the manager the 3rdx time assume she would want to make it right. Unfortunately, she was not helpful and was not willing to resolve the issue.

Read full review of Panda Express
Hide full review
ComplaintsBoard
Z
9:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Panda Express service and food

Service was poor. The people that worked there had their head in the clouds. Asked for silverware 4 times for a "to go" order. Never got it. Paid extra for some teriyaki sauce. Never got it. The bowl I ordered with mushroom chicken. 3 zucchini slices, 2 mushrooms, and 3 small pieces of of chicken. The size of a fingernail. Over steamed white rice, all for the lovely price of 6.35. This, at 41 years old, is the first time ever eating at panda express. And will be my last...I. Cannot honestly believe they are still in business with the complete utter disregard for their customers as well as their food. I can't imagine they are all ran so poorly, but this one in fresno is a disgrace to the panda express franchise. I will be letting everyone I know, and don't know, how my experience there was. This is the first review I have ever written in or about anything. That should tell what a complete disappointment this experience was.

Read full review of Panda Express
Hide full review

Panda Express Customer Reviews Overview

Panda Express is a popular fast-food chain that specializes in Chinese cuisine. The restaurant has received numerous positive reviews from customers who appreciate the quality of their food and the convenience of their service. Many customers have praised the restaurant for its delicious and flavorful dishes, which are made using fresh ingredients and authentic Chinese recipes.

One of the most significant advantages of Panda Express is its fast and efficient service. Customers can order their food quickly and easily, and the restaurant staff is always friendly and helpful. Additionally, the restaurant offers a wide variety of dishes, including vegetarian and gluten-free options, making it a great choice for people with dietary restrictions.

Another positive aspect of Panda Express is its affordable prices. Customers can enjoy a satisfying meal without breaking the bank, making it a great option for families and budget-conscious diners. The restaurant also offers a range of promotions and discounts, such as free entrees and meal deals, which further add to its value.

Overall, Panda Express is a great choice for anyone looking for delicious, affordable, and convenient Chinese food. With its high-quality ingredients, friendly service, and diverse menu, it's no wonder that the restaurant has received so many positive reviews from satisfied customers.

Panda Express In-depth Review

Menu Variety and Quality:

The menu at Panda Express offers a wide range of dishes, catering to various tastes and preferences. From classic favorites like Orange Chicken and Beijing Beef to healthier options like Grilled Teriyaki Chicken and Broccoli Beef, there is something for everyone. The quality of ingredients used is commendable, with fresh vegetables and tender meats. The food is bursting with flavor and the taste is consistently delicious.

Customer Service:

The staff at Panda Express is efficient and friendly, providing excellent customer service. They are quick to take orders and serve the food promptly. The accuracy of the order is impressive, ensuring that customers receive exactly what they requested.

Pricing:

Panda Express offers great value for money. The prices are reasonable, especially considering the portion sizes and quality of the food. Compared to competitors, Panda Express falls within a similar price range. Additionally, they often have special offers and discounts available, making it even more affordable.

Ambiance and Cleanliness:

The restaurant maintains a high level of cleanliness throughout. The overall ambiance is pleasant, with comfortable seating arrangements and tasteful decor. Whether dining in or taking out, the atmosphere is inviting and enjoyable.

Online Ordering and Delivery:

The website of Panda Express is user-friendly, making it easy to navigate and place online orders. They offer convenient online ordering, allowing customers to skip the line and have their food ready for pickup. Delivery options are also available, and the reliability of their service is commendable.

Dietary Options:

Panda Express caters to various dietary preferences by offering vegetarian, vegan, and gluten-free options. The menu clearly indicates these choices, making it easy for customers to find suitable dishes. Allergen information is provided, ensuring that individuals with specific dietary restrictions can make informed choices. Additionally, customization options are available to accommodate specific dietary needs.

Food Safety and Hygiene:

Panda Express prioritizes food safety and hygiene. They comply with health and safety regulations, ensuring that the food is prepared and handled properly. The kitchen and food preparation areas are kept clean and well-maintained, providing customers with peace of mind.

Community Involvement:

Panda Express actively participates in local charities and events, demonstrating their commitment to the community. They support sustainability initiatives, promoting environmentally friendly practices. Through their contributions, Panda Express positively impacts the community.

Overall Experience:

Personally, my experience at Panda Express has been consistently satisfying. The food is always delicious, the staff is friendly, and the restaurant maintains a clean and inviting atmosphere. Comparing it to other similar restaurants, Panda Express stands out for its quality and variety.

Feedback and Reviews:

Customer reviews and ratings of Panda Express are generally positive. Common positive feedback includes the tasty food, friendly staff, and efficient service. Some negative feedback revolves around long wait times during peak hours. However, Panda Express is responsive to customer complaints or concerns, addressing them promptly and striving to improve the overall experience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Panda Express customer service

Phone numbers

+1 (800) 877-8988 +1 (626) 794-0386 More phone numbers

Website

www.pandaexpress.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Panda Express?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Panda Express Customer Service. Initial Panda Express complaints should be directed to their team directly. You can find contact details for Panda Express above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Panda Express. Discuss the issues you have had with Panda Express and work with their customer service team to find a resolution.