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1.2 424 Reviews

Panda Express Complaints Summary

15 Resolved
398 Unresolved
Our verdict: If considering services from Panda Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Panda Express reviews & complaints 424

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L
9:25 pm EST

Panda Express service

We ordered dinner and tried to purchase a gift card. The cashier was trying to put the gift card in and apparently didn't know what she was doing. After 3 failed attempts she asked to step aside so she could help the next customers. I told her no, my food was getting cold while waiting. This made her mad and she slammed my credit card down and walked away. Someone else had to finish the transaction and did so on the first try.

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7:40 pm EST
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Panda Express not providing good service

I am trying online order but service disabled, called many Panda Express none picked call then drove to nearest Panda Express they told me I can't use my free bowl coupon and $3off $5. Ridiculous tired after calling and drove to store no one answer and they didn't let my coupon used got by t mobile. Panda Express need to improve the service to make customer happy. I will not go Panda Express any more. Employees of Panda Express are rude.

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6:35 pm EST
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Panda Express my discount

Today is 11/07/17. I got a Panda Express T-mobile coupon to use on this date only. When I went into the business I was told we are not accepting the coupons. It was in Litteton, Colorado, 80123. I feel this was wrong. Why do you let T-mobile put this on there website and you will not honor the coupon? This is terrible business the way you offer a discount and will not deliver.
I hope to hear back from you about this matter.

June Aldous
P.O. Box 632
Parker, Co 80134
[protected]

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pobarjenkins
Minneapolis, US
Nov 08, 2017 1:35 am EST
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The majority of coupons have an exclusion that states only participating locations will accept them. Did you ask them if that was the case?

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J
5:15 pm EST

Panda Express online promos

There's a promo online for a free bowl for TMobile customers but when u go to submit it it says error 401 n when u refresh it it goes through and says promo was already used... And when I went in to the store to see why that was the manager said there's nothing he could do, a lot of people came in here saying that... What's the point a having a promo code for free food if you have to pay for your food that's supposedly free ... Just a big RIPOFF

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1:56 pm EST
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Panda Express found a bolt in my food

I found a bolt in my fried Rice. I called corporate and they were less than helpful. They told me they cannot do anything about it and "Risk" will call me within 24 hours. Well, a whole week went by and no call. I called back and they said again they can't deal with my problem and have nothing for me. They said "Risk" (who is suppose to call within 24 hours) is suppose to call me. Its now over 3 weeks since the incident and STILL no call. I want my money back at the very least and I want to know WHY this happened. Its disgusting and someone can get hurt from this happening again. Very disappointed in the way I have been treated. They just ignore me every time I call into Customer Service and the last lady hung up on me. I will never eat there again.

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pobarjenkins
Minneapolis, US
Nov 08, 2017 2:52 am EST
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Have you tried calling the location you got the food from directly?

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K
1:13 pm EST

Panda Express double charged for an order that wasn't received.

Got a discount for $3 off at Panda Express from T-Mobile. The order was not ready, or even received. I was charged twice for the meal. The store basically told me they couldn't do anything to help. Also tried calling customer support with the phone number online ([protected]) and the call would not go through. Tried secondary number ([protected]) and it kept hanging up on me.

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Update by Kelcee Russon
Nov 07, 2017 1:14 pm EST

Also submitted a complaint to them directly on their website and it keeps refreshing the page and will not submit. This place is an absolutely JOKE!

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K
8:45 pm EST

Panda Express good portions and service!!

Just came from the Panda Express at Ellsworth and Baseline in Mesa Arizona. Had to wait 20 minutes for food, food server was very rude and hardly gave me any food. Then when I asked for egg rolls, server said "we don't have any" she never offered to have some made. I will NEVER go to that location again! Did give any cookies or utensils. The girl was rude! Unbelievable crappy service!

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1:15 pm EDT
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Panda Express placing order

I went to panda express for my lunch break. They have very good food. I really love their Honey walnut shrimp. On this day I ordered a bowl with steamed vegetables and the honey walnut shrimp. I don't know if the person was new or just didn't know what she was doing. I got a full bowl of steamed veggies and six I counted six shrimp. Plus I wad charged an extra 1.25. So I basically paid 10.00 for broccoli 6 shrimp. Is this right cause I feel completely ripped off. I love thr food but prices are ridiculous.

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11:46 am EDT

Panda Express health safety

Stored No. 2551 this is the third time something need to give you can't handle, food then handle money at the same time, this lady is pretty hard headed can't explain it any other way server name on the receipt listed as Qin L you guys need to explain to her, that health safety is a big concert in the food business she must handle food and money at the same time to be in the restaurant I guess she is the owner

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4:42 pm EDT

Panda Express all food burnt

So all food served to go was burnt, and they woulndt change it or give me my money back in top of it I had to wait for the Angus Shang Hai i always buy the walnut and angus for my husband and well all is burnt its ridiculous last time I go to this lication and I want my money back. So you can make a check because I will not go back to panda I was a panda fan almost every weekend like a tradition I am done no more. Alison Plumey Diaz 440 Coit Rd. 9101 plano Tx 75075

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Update by Alison Plumey Diaz
Oct 26, 2017 4:56 pm EDT

Food was burnt they did not wanted to return my money

Update by Alison Plumey Diaz
Oct 26, 2017 4:54 pm EDT

Food were burned and they were not willing to give my money back

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7:25 pm EDT

Panda Express did not receive all of my order

I went to Panda Express in Abilene on October 24th and I ordered a kids meal and an order of spring rolls. I did not get my cookie that went with my kids meal and I did not realize it until I got back home. Its not that big of a deal but it is my favorite part so I was upset that I did not get it. My food was not bad but I was just upset about not receiving my cookie just because I pay for it.

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2:16 pm EDT

Panda Express food presentation

I ordered panda express on Alta Mere fort worth location through a delivery app called Doordash. My dasher informed me that she saw one of the employees throw my food in the bag making a big mess and spilled. Management was not helpful and rude. I will not order with them at this location again until this issue has been resolved. It is unprofessional and unacceptable for the employees to mishandled the customers food.

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12:29 am EDT
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Panda Express manager

I’ve been a regular customer here and the management absolutely SUCKS. I wanted a replacement meal because my food was terrible and I asked to speak to a manager and her name was Angie. It’s the store in Joliet IL on Jefferson. She showed no consideration and said she couldn’t give a replacement because she didn’t remember me calling about it. To top it off she was serving customers without a hat on. She had her hair all out. It was unprofessional. She came in around 8 o’clock when I was waiting in line.

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Update by Sophia K
Oct 20, 2017 12:32 am EDT

I was at this location again a couple nights ago and I saw Angie there about 25 minutes til their closing time, she was scrubbing the floors while there were customers in there. Very unprofessional. What if someone slipped on the water ? Ignorant

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pobarjenkins
Minneapolis, US
Oct 20, 2017 1:53 am EDT
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Do you expect them to wait until after closing to start cleaning? They are most likely hourly employees with families and obligations. A customer would have to be pretty foolish to visibly see someone cleaning and not exercise caution when walking through the area.

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J
9:02 am EDT

Panda Express I am complaining about a employee named gia.

My cousin works in Panda Express in tampa Florida airport. He tells me this female is having sex with a manager and she told him that she spits in the food before it is put out to serve. My cousin wants to call a health department but I told him the whole restaurant will get a bad rep because one bad apple. This is by far the worst thing someone you are trusting to do to your food.

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10:46 am EDT

Panda Express lamarque location

Never Again! We ate at the newly opened location in LaMarque since it’s closer to home. Never again. We waited in line for a very long time and there were 2 people in front of us. When it was out time the young girl left to go visit with her mom, so we waited even longer. For good that’s pre-cooked the wait shouldn’t be long at all. There was no orange chicken and it was gonna take to long to cook it. So many employees standing around doing nothing. If under cover boss came there they would be very disappointed. As the new entrees were being cooked it wasn’t communicated with anyone so they just sat there. We like to eat at Panda Express but this was the last time for us. The place was a mess food all over the floors and tables.

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1:21 pm EDT
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Panda Express customer services

September 27, 2017

I was eating mcdonalds with my sister and nephews. My phone ring and I didn't recognize the phone number so I pick up and a worker (Girl) calling from panda express assuming that i'm the person that makes a complaint about her and asking me with bad attitude that why did I make a complaint to her. I was surprised and respond back that sorry you got the wrong number and she refuses and tells me that this is the correct phone number that makes a complaint. I tell her that I did not even go eat panda express today or this month and did not make any complaints anywhere, but she still keeps asking for more information with attitude. I was getting mad because I feel disrespect and rude. Then my sister got mad and took the phone from me and the girl that call just hung up. I feel that panda express doesn't know how to treat there customer right and have super poor manners toward me. Also, today september 28, 2017, a manager from panda express call me and ask why did I make a complaint too. I was super mad now and explain that I did not even go eat panda express or make a complaint. So right i'm going to make a complaint because workers from panda express does not know how to approach their customer especially toward me. Every time I go eat panda express I saw the sign that said a customer is their prior and right now I feel like that sign is [censor] and worthless. Am I not a customer too, why are panda express people calling me and giving me attitude because other people make a complaint toward them and panda express people call back to me with attitude. If panda express workers are rude and disrespectful like this for sure people will not want to support panda express anymore because right now I don't even want to see or go eat at any panda express anymore.

Please tell your workers to learn some manners and have respects too!

Have any questions email me and don't make phone calls to me because I feel that panda express people don't know how to approach customers.

[protected]@mail.fresnostate.edu

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12:40 pm EDT

Panda Express food quality

I went to my local Panda express for lunch today and I was so disappointed to say the least. I ordered the black pepper chicken with noodles and needless to say I spent eight dollars on a plate of noodles because the chicken was not edible. I was so hungry I swear tried every piece only to find it was a grissley gross poor excuse for chicken. not one bite was any good and it went into the garbage. I do not think I will be going back to this place EVER...

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10:25 pm EDT

Panda Express orange chicken

I went to the Mankato, MN Panda Express yesterday. As I was eating my orange chicken, there was something sharp in my mouth and I took it out and it was a bone. I am very upset that this bone was in my chicken. I thought it cut my mouth because of how sharp it was. Luckily it didn’t, but I would have been very upset if it did. Please do something about this. There should not be bones in the chicken. Thank you.

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3:59 pm EDT

Panda Express online ordering

Today I wanted to use the online ordering feature. I had 4 separate orders so I selected the option for group order. We were all paying separately so at the check out page I clicked “paying separate”. A message told me that I had to pay for the food all together to show I had the money for it and then it would be separated. When I got to the store the workers were absolutely clueless about what I was even talking about and told me they couldn’t separate it. No one even knew what I was talking about after 3 people tried to help me. So what my issue mainly is, is poor directions on online ordering, unaware and slightly unprofessional staff, and honestly just really bad food. This was my second time eating there. I thought I would give it another chance but I can honestly say I will never ever go to another Panda Express again. The food is terrible and I’m mad that I wasted my money on it and I’m mad that I had to pay for all of it when I specifically clicked on pay separate...

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J
6:50 pm EDT

Panda Express fortune cookies

There is something black in my fortune cookie today, which is September 21st, 2017. My order number was 181943, this panda express is located in Stonetown Galleria, San Francisco. This has happened before and I didn't report because I didn't eat my fortune cookies for 2 or 3 days after purchased. But, this happened today, just like 2 hours after I received it from my purchase!

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Panda Express Customer Reviews Overview

Panda Express is a popular fast-food chain that specializes in Chinese cuisine. The restaurant has received numerous positive reviews from customers who appreciate the quality of their food and the convenience of their service. Many customers have praised the restaurant for its delicious and flavorful dishes, which are made using fresh ingredients and authentic Chinese recipes.

One of the most significant advantages of Panda Express is its fast and efficient service. Customers can order their food quickly and easily, and the restaurant staff is always friendly and helpful. Additionally, the restaurant offers a wide variety of dishes, including vegetarian and gluten-free options, making it a great choice for people with dietary restrictions.

Another positive aspect of Panda Express is its affordable prices. Customers can enjoy a satisfying meal without breaking the bank, making it a great option for families and budget-conscious diners. The restaurant also offers a range of promotions and discounts, such as free entrees and meal deals, which further add to its value.

Overall, Panda Express is a great choice for anyone looking for delicious, affordable, and convenient Chinese food. With its high-quality ingredients, friendly service, and diverse menu, it's no wonder that the restaurant has received so many positive reviews from satisfied customers.

Panda Express In-depth Review

Menu Variety and Quality:

The menu at Panda Express offers a wide range of dishes, catering to various tastes and preferences. From classic favorites like Orange Chicken and Beijing Beef to healthier options like Grilled Teriyaki Chicken and Broccoli Beef, there is something for everyone. The quality of ingredients used is commendable, with fresh vegetables and tender meats. The food is bursting with flavor and the taste is consistently delicious.

Customer Service:

The staff at Panda Express is efficient and friendly, providing excellent customer service. They are quick to take orders and serve the food promptly. The accuracy of the order is impressive, ensuring that customers receive exactly what they requested.

Pricing:

Panda Express offers great value for money. The prices are reasonable, especially considering the portion sizes and quality of the food. Compared to competitors, Panda Express falls within a similar price range. Additionally, they often have special offers and discounts available, making it even more affordable.

Ambiance and Cleanliness:

The restaurant maintains a high level of cleanliness throughout. The overall ambiance is pleasant, with comfortable seating arrangements and tasteful decor. Whether dining in or taking out, the atmosphere is inviting and enjoyable.

Online Ordering and Delivery:

The website of Panda Express is user-friendly, making it easy to navigate and place online orders. They offer convenient online ordering, allowing customers to skip the line and have their food ready for pickup. Delivery options are also available, and the reliability of their service is commendable.

Dietary Options:

Panda Express caters to various dietary preferences by offering vegetarian, vegan, and gluten-free options. The menu clearly indicates these choices, making it easy for customers to find suitable dishes. Allergen information is provided, ensuring that individuals with specific dietary restrictions can make informed choices. Additionally, customization options are available to accommodate specific dietary needs.

Food Safety and Hygiene:

Panda Express prioritizes food safety and hygiene. They comply with health and safety regulations, ensuring that the food is prepared and handled properly. The kitchen and food preparation areas are kept clean and well-maintained, providing customers with peace of mind.

Community Involvement:

Panda Express actively participates in local charities and events, demonstrating their commitment to the community. They support sustainability initiatives, promoting environmentally friendly practices. Through their contributions, Panda Express positively impacts the community.

Overall Experience:

Personally, my experience at Panda Express has been consistently satisfying. The food is always delicious, the staff is friendly, and the restaurant maintains a clean and inviting atmosphere. Comparing it to other similar restaurants, Panda Express stands out for its quality and variety.

Feedback and Reviews:

Customer reviews and ratings of Panda Express are generally positive. Common positive feedback includes the tasty food, friendly staff, and efficient service. Some negative feedback revolves around long wait times during peak hours. However, Panda Express is responsive to customer complaints or concerns, addressing them promptly and striving to improve the overall experience.

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Contact Panda Express customer service

Phone numbers

+1 (800) 877-8988 +1 (626) 794-0386 More phone numbers

Website

www.pandaexpress.com

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