Panda Express
reviews and complaints

hello, I would like to do a complaint here for panda express, I love panda express, I choose this one because I like going there shopping to the stores near there, and I use too love it, food fresh, but the cleanliness of this place its always been a 0 for me, I been here 1 year only, and its always been that way, food on the floor, tables and chairs dirty, the cashier doesn't seem to be happy about cleaning one table, and I always look the clean of the place, food I haven't had a problem, but on November 11, 2017 I got a long hair in my food it wasn't mine because I always order to go so the food its always closed, and plus the cashier serving the sauces like sweet and sour and teriyaki sauce, she didn't wore gloves and she touch the interior of the container I think that is disgusting, so I mean there is a serious of things gain on there, I used to work at a restaurant to, and I know sometimes you don't have time to clean, but here its all the time that I go I think its enough already .

So I was at panda express on powers and constitution today around lunchtime. The cook, who I assume is the manager (He was an older asian man with a black polo) seemed to be targeting one of the girls working at the counter. She was extremely sweet to me and everyone else and she smiled at everybody regardless of him consistently yelling at her when, under my impression, she was doing a great job and providing exceptional service. Her name is kaylee or kailee I don't remember the spelling exactly. But the order in front of me ordered rangoons and they were in a bag that was closed completely, but the bag fell. There were not any more rangoons, so kaylee asked the girls in front of me if they'd like to wait on more rangoons to come out. The girls said no, and asked for the original order of rangoons that fell. They were understanding and not bothered in the slightest. Then ken came around to the counter and yelled at kaylee for giving them the order that fell, the customers explained that they were okay with it, and then he proceeded to yell at the customer! He pointed at them and yelled that he was making more and they would be complimentary. The girls again said they weren't bothered and simply didn't want to wait, and he still refused to give them the wontons and yelled at kaylee and the girl on register to throw them away. Everyone was dumbfounded by how rude he was being not only to his employees, but to his customers, and in front of everyone!. After the girls went to their cars, he sent kaylee to run the fresh rangoons to them, and she came back with them, saying that the girls refused to take them and were not interested. Ken threw a fit like a child and yelled at both kaylee and the girl on register once more, slammed his fist on a pan, and stormed away. Kaylee seemed to be on the verge of tears, and I don't blame her. I had been there for 15 minutes and he did nothing but bully her the entire time.in addition, the girl on register kept asking him to help her with taking money out of her register or to cook a new order of thing, and he ignored her. When I went outside to leave, I saw him outside smoking. How is it fair to the employees and customers to neglect your job as a manager for a ciggarette?! I am honestly speechless. This man is unprofessional, rude, and does not compliment this store of kind, helpful employees. This is not the first time that I have been to this location and noticed him being rude and loud to his employees in front of customers, in fact, it's at least the 5th. But this incident, where he was directly rude to a customer is by far the worst.

11/12/17, Online Order #1271172, Fallbrook CA Panda Express [protected]

I put in an online order for 2 entrees and 2 appetizers. My husband picked it up, and when he got it home we realized the the appetizers were not included in the bag. AGAIN! This happens with this store ALL THE TIME. There is always something wrong with the order and it is extremely aggravating! The manager said the only thing he could do to help me was to have me waste my time and let my food get cold by coming back to get the excluded food. I asked for my money back. He said I'd still have to come back. I asked why, didn't he have my online order copy. He said he'd have to see my receipt. Seriously? That's the best he could do? It's ridiculous!

I visit this store last week with my children and I found a hair in my food I nicely ask the employee o please Change my food and explained what happen and he have the nerves to tell me that is just a hair that Iam making a big deal about it. I reply excuse me . He add the comment that get mad the most "YOU HAVE PROBABLY ATE OTHER HAIRS AND OTHER PLACES WITHOUT EVEN KNOW IT"
this was embarrassing, even the other customers present at the moment agreed with me and left.
Really nice customer service
I figure that the same way they treat customers they treat food. We don't know what are we paying for .

This employee and I had relations in the past, and it's come to my attention, through some of the current staff at the restaurant that Jose Jacobo has been saying inappropriate things about me and our past relations at work. I am a returning customer, I go there at least once a week, and his coworkers are friends of mine, and I did not find it acceptable for him to be saying such things about me at work. I feel disrespected and I don't believe that he is properly representing what Panda Express stands for. I am now embarrassed to go to the store, and I would like to know what can be done about this situation before things gets more serious.

Thanks,
Ingrid

The manager named Jaime, store #1872 was extremely rude. I walked in with my mother and notice the sign that states PE can make something I don't see available. Well, I'm vegetarian and noticed they didn't have any mixed vegetables in its spot. So, I asked Jaime if there was any vegetarian options and he said, "Nope. You're gonna have to eat meat today." I mentioned the mixed vegetables and he just proceeded to help my mother and never made eye contact with me etc. This man should not be your manager. He does not represent your business in professional or proper manner. RUDE.

I was at Panda Express in Sugarloaf Mills Mall this weekend. My food total was $19.01 and I had a $20 and didn't want 99 cents back. So I told the cashier I will bring the Penny back as soon as I pay for my niece food at the next food stall. She said no and didn't give me my food so my food sat and got cold while I had to stand in line and get my niece food from not even 2 feet away. I was so angry with her customer service. I got my food and it was not good because it had sat about 7 mins I like my food hot and fresh. I love Panda but if I see her again I don't remember her name but
I always remember a face I will not support Panda neither will my family. That's the only place I eat in the mall but I will find another one to eat at.

Food was good overall, service was kinda bad though. The girl that was serving had a really bad attitude I don't know why they let people like that work, the costumer must always be received with a smile. When one walks in they must be greeted respectfully so that one wants to come back. She was disrespectful and not very helpful. She would also roll her eyes and didn't really give me what I wanted, I got up to get some sweet and sour sauce and she rolled her eyes when I said "thank you" and walked away...

So many times have gone into Panda in Lenoir City, TN only to find they're out of chicken teriyaki, the healthiest meal. Last night at 7pm walked in, cook is shooting the breeze with another employee (heavy set guy, Gabe maybe?) Bowl for chicken teriyaki is empty, sitting in front of the cook is a bowl of uncooked chicken just sitting there, could've been grilling. This scenario has happened time and again. Chicken teriyaki probably moves fasts, so when the bowl is half gone through throw more on the grill. Drive thru was backed up about 8 cars, people coming in to eat. Maybe put the manager on the grill? Fire anyone standing around distracting the cook? I like to eat as healthy as possible but will not wait 15 minutes again for a meal that should've been ready but for the fact employees are not doing their job. Know a number of people who have had the same experience and won't be going back. Do not sell my personal info

I always go to get panda with my friends but I always try and get someone to help me that isn't the worker Brenda. She is such a angry person. I don't know what she is going through but it follows her to work. She's always in a bad mood. Whenever she "helps" my friends and I. She always ALWAYS rushes us. I'm not here for free food I'm paying. She can act a little more humble and not so hostile. She brings down the mood as well. I usually see all the other workers smiling and having a good time but when she's there it's the complete opposite. I wont be coming here anymore unless she's gone.

We ordered dinner and tried to purchase a gift card. The cashier was trying to put the gift card in and apparently didn't know what she was doing. After 3 failed attempts she asked to step aside so she could help the next customers. I told her no, my food was getting cold while waiting. This made her mad and she slammed my credit card down and walked away. Someone else had to finish the transaction and did so on the first try.

I am trying online order but service disabled, called many Panda Express none picked call then drove to nearest Panda Express they told me I can't use my free bowl coupon and $3off $5. Ridiculous tired after calling and drove to store no one answer and they didn't let my coupon used got by t mobile. Panda Express need to improve the service to make customer happy. I will not go Panda Express any more. Employees of Panda Express are rude.

Today is 11/07/17. I got a Panda Express T-mobile coupon to use on this date only. When I went into the business I was told we are not accepting the coupons. It was in Litteton, Colorado, 80123. I feel this was wrong. Why do you let T-mobile put this on there website and you will not honor the coupon? This is terrible business the way you offer a discount and will not deliver.
I hope to hear back from you about this matter.

June Aldous
P.O. Box 632
Parker, Co 80134
[protected]

There's a promo online for a free bowl for TMobile customers but when u go to submit it it says error 401 n when u refresh it it goes through and says promo was already used... And when I went in to the store to see why that was the manager said there's nothing he could do, a lot of people came in here saying that... What's the point a having a promo code for free food if you have to pay for your food that's supposedly free ... Just a big RIPOFF

I found a bolt in my fried Rice. I called corporate and they were less than helpful. They told me they cannot do anything about it and "Risk" will call me within 24 hours. Well, a whole week went by and no call. I called back and they said again they can't deal with my problem and have nothing for me. They said "Risk" (who is suppose to call within 24 hours) is suppose to call me. Its now over 3 weeks since the incident and STILL no call. I want my money back at the very least and I want to know WHY this happened. Its disgusting and someone can get hurt from this happening again. Very disappointed in the way I have been treated. They just ignore me every time I call into Customer Service and the last lady hung up on me. I will never eat there again.

Got a discount for $3 off at Panda Express from T-Mobile. The order was not ready, or even received. I was charged twice for the meal. The store basically told me they couldn't do anything to help. Also tried calling customer support with the phone number online ([protected]) and the call would not go through. Tried secondary number ([protected]) and it kept hanging up on me.

Just came from the Panda Express at Ellsworth and Baseline in Mesa Arizona. Had to wait 20 minutes for food, food server was very rude and hardly gave me any food. Then when I asked for egg rolls, server said "we don't have any" she never offered to have some made. I will NEVER go to that location again! Did give any cookies or utensils. The girl was rude! Unbelievable crappy service!

I went to panda express for my lunch break. They have very good food. I really love their Honey walnut shrimp. On this day I ordered a bowl with steamed vegetables and the honey walnut shrimp. I don't know if the person was new or just didn't know what she was doing. I got a full bowl of steamed veggies and six I counted six shrimp. Plus I wad charged an extra 1.25. So I basically paid 10.00 for broccoli 6 shrimp. Is this right cause I feel completely ripped off. I love thr food but prices are ridiculous.

Stored No. 2551 this is the third time something need to give you can't handle, food then handle money at the same time, this lady is pretty hard headed can't explain it any other way server name on the receipt listed as Qin L you guys need to explain to her, that health safety is a big concert in the food business she must handle food and money at the same time to be in the restaurant I guess she is the owner

So all food served to go was burnt, and they woulndt change it or give me my money back in top of it I had to wait for the Angus Shang Hai i always buy the walnut and angus for my husband and well all is burnt its ridiculous last time I go to this lication and I want my money back. So you can make a check because I will not go back to panda I was a panda fan almost every weekend like a tradition I am done no more. Alison Plumey Diaz 440 Coit Rd. 9101 plano Tx 75075