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1.2 424 Reviews

Panda Express Complaints Summary

15 Resolved
398 Unresolved
Our verdict: If considering services from Panda Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Panda Express reviews & complaints 424

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11:16 am EDT

Panda Express food not even cooked and available yet when restaurant opened up

Panda Express at 72nd and Dodge location in omaha Nebraska. Friend and i went to get food before a big football game at 11am. Panda Express opens their doors at 10:30am. We are greeted by the manager as we go inside but notice only a few food items are on the ready line, none of which was what we wanted to choose from. We wait about 10 min and they bring other items out, so we think the rest of the food should be ready any time. We go ahead and order the fried rice and fire chicken and were about to order the teriyaki chicken when the manager says it still has 10 more minutes to cook, we ask why their food can't be ready before they open the doors and the manager rudly says "nothing I can do about it" as he shrugs his shoulders. So we end up waiting the required time and the food finally gets out to us at 10:50. Ive worked in the food industry before and usually employees get to work early enough to prep food before the doors even open.

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10:14 pm EDT
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Panda Express service and lack of communication

Along with two other customers we're all waiting in front of the Panda Express for food and it's been over 20 minutes for all of us. As seen in the pictures they literally lined all of us in our three vehicles right in front of the establishment with all of our engines idling wasting our gas because we were told a few minutes. So unacceptable for this establishment in my neighborhood. It's not only disrespectful to my family that was just sitting waiting to eat. It's horrible work ethic on the employees that were just in the common area laughing and joking while Panda Express customers are waiting for food. Express is the last word that describes this place. I love the product but the organization of the employees and service is below poor.

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4:12 pm EDT
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Panda Express service

Hello Panda Express,

I am a avid panda express lover, however I was recently disappointed in my experience. Yesterday 9-13-17 I went into location #0119 and there was such an incredible delay. I was in a rush because I had to go to the airport and planned on running in and getting something quick. That was not the case. The manager, Lucy was unprofessional, she didn't seem to care, and the other employees had no idea what they were doing. I believe there needs to be manager training, employee training, cleanliness solutions, and customer service satisfaction. I truly hope Panda Express rectifies this situations as I would like to continue giving you business. If not, I plan to go to another chain. Thanks.

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3:47 pm EDT
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Panda Express employee unk name female

This individual was serving on 9/9/2017 at the Desert Ridge Marketplace location round 2:45 pm. Female, very very tiny, I apologize for not catching her name. She completely gave everyone the fact that she didn't want to be there doing what she is doing. She was not paying attention, had me plus other ladies who came in after me, advise her that she was not listening to what they were asking her. I asked her for two to go dinners w/ 2 entrees PLUS 2 sides of specific dishes...along with half noodles/half rice on the to go dishes. She grabbed a to go box and stood there looking at me, I asked her why she was looking at me, and she said...what do you want?! I explained it to her again. She got the 2 to go dishes, wrong items in each...and completely passed off the rest of my order to the guy who was standing off to the side...my 2 to go orders sat under the heat lamps until 3 other dishes had to be cooked...by the time I got my food...which she packed ever so slowly when everyting was finally ready...it was soggy (the walnut shrimp), and gross. Her boyfriend was there off the the side also, telling her he would come back and get her when she got off at 4 because he wanted to go get his shirt out of the dryer.

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10:28 am EDT

Panda Express service

My name is Sandra Mosely . I went into a Panda Express on Aug11, 2017 . I ordered 4 plates. Two of the plates the order was correct. However the other two plate I was missing the teriyaki chicken. They made me wait for 15 minutes for the teriyaki chicken because it wasn't ready . Then when I get home the two plates that I order was missing the chicken. I was so upset so I called the location that I went to . They told me that they will credit my account . I waited a week and I still didn't see the credit . I called backed again for the second time . They told me the same thing, and still I didn't receive a credit for the two plate . So I called again and the cashier named Julia told me that the manager will call me back . The manager never called me back. Can someone please looked into this matter for me.

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7:12 pm EDT
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Panda Express food

I went to get dinner at the Panda Express in League City, TX on FM 270 at 6pm on September 6, 2017 and when I got home to eat it, there was NO beef in my broccoli beef, the broccoli was so old it was chewy and shriveled up, my chow mein was luke warm and chewy, and my spring rolls were smashed flat to the point the filling was coming out. I've had problems at this location multiple times but never to this extent. It's completely unacceptable that I didn't get any beef, and that the rest of my food was old. I wasted my money on old broccoli and chow mein. I feel like I got ripped off because the beef is the most expensive part of the meal and the rest of the food is inedible! I've given this store so many chances and lots of my money because I actually love the food here. I never had an issue with Panda until I moved to this city and only had this store to choose from. The majority of the employees here take forever to get your food or answer the drive-through even if there's no one there, and could care less if they're giving you old food or the correct order.

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6:54 pm EDT

Panda Express panda express pleasant prairie

Just moved to the area and have had several undesirable experiences at the pleasant prairie panda express. I typically go at peak meal times between 12pm and 1pm and 5pm and 6:30pm and not only is the service lacking but the retail conditions were literally unacceptable. The last instance I walked in at 6pm and the bar was demolished. Orange chicken was fresh and available but the rest of the entrees were either, empty or old and dry. Steamed veg was not on the bar, fried rice was burned and proved to have what appeared to be dough balls in it and the chow mein was so dry it looked about to snap. Seeing the conditions, I walked out without service and went to the next closest panda in mount pleasant and the conditions were impeccable. On the occasions when there has been food available for me to buy, the service was terrible. The store was always appropriately staffed but the employees showed absolutely no sense of urgency and when I ordered one plate the team member helping me began making two of the exact same thing and then proceeded to spill one onto the counter. I have never had a problem with any other Panda and love the product. My closest location is however un-customable.

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5:13 pm EDT

Panda Express online ordering not complete at pick up.

Good afternoon I would like to share my recent experience at one of your local restaurant. I used your online service to order my food this is my second time using the online order and my first experience was the same as today. With that being said I placed my order at 12:50 and I got an email saying my food would be ready at 1:20pm once I arrived I was told my food was not ready waited 30 more minutes for my food to be completed I order the family feast along with a couple of side entrees total of $50 dollars. The first time I used it I had a $40 dollars order that was also not completed at time of pick up. I don't know how this works in-store but am very unhappy with the service the restaurant gave me today and in the past ordering. The store had a few people in line so I don't understand how my order was not completed in time I simply used the online ordering to avoid standing in line. Hope in the future if I decide to order again I hope it's completed before pick up. Hope to here from someone soon- One unhappy Customer...

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5:29 pm EDT

Panda Express noodles, steak, being beef and orange chicken.

When this store first opened, the food was delicious as with every other restaurant. It hasn't even been opened that long. But now the noodles have so much uncooked onion and cabbbage, and the meat is mostly tough. I don't know who's doing the cooking now, but you need to get the first cook back. And there were so many employees, they were bumping into each other. What are you doing to your restaurant. It seems crazy?

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12:28 pm EDT
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Panda Express ordering

This is the third time I've been to Panda Express and I do the drive thru due to its on my lunch break (not alot of time). And they always give me fried rice instead of white rice. Today I ordered the sweet fire chicken and green bean chicken there was NO CHICKEN with the green beans at all. So I didn't get white rice and I got no chicken. This meal was $9.54 plus I donated to Hurricane Harvey, which I am not at all worried about donating. My concern is this is the third time my order has been wrong. I called to speak to the manager at this location and I was left on hold until I finally hung up..

My information
Susan Platt
10505 Mark Drive
Waldorf, MD 20601
email [protected]@gmail.com

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3:39 pm EDT
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Panda Express inconsistent hours of operation

In the last 6 months, this particular franchise of Panda Express has been chronically inconsistent with available food, hours of operation, and quality of service. There have been numerous times when we have been told that "Mixed Vegetables" were unavailable both because they "ran out" and because "we stop cooking vegetables and hour prior to closing time".
For the second time in a week, we went to this location today for lunch, and found a car parked backward in the drive-thru and a note on the door that stated essentially they were closed due to needing several hours for prep time; this was at 1:38pm. Each time I have called the telephone number to contact staff during business hours, the phones rings and then disconnects. There is no other contact number on Google for this franchise.
My family and I love Panda Express and were very excited to have one open in our town, but this amount of unprofessionalism has gone far too long. We feel we can no longer take the chance that we will be turned away or refused service for menu items we request.
Please look into this matter from your corporate position and reach out to management/ownership for corrections. This Missoula, MT franchise of Panda Express is making a terrible name for itself and giving your company a bad reputation for unprofessionalism.
Thank you for your time.

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12:54 pm EDT
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Panda Express honey walnut shrimp and chow mein

My shrimp was overcooked and didn't taste like it usually does. Some of the noodles were black. My bowl wasn't even full and when I pay $10 I would think it would be a little more than half full. It might have been that they were close to closing, but it was disappointing to say the least. Next time I hope it is better. The service was great, but the food not so much.

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7:24 am EDT

Panda Express hiring process

My husband and I went into a local panda express here in Savannah ga., and I was inquiring about the hiring date they have on the door but was sadly upset when they said they don't hire my kind. I'm assuming because I'm black they have no interest in hiring black people. I am digusted that a manager could be in position and be this rude and disrespectful. I have never heard someone say anything like this but I will not be returning back and I will contact my lawyer shorly regarding this matter.

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6:43 pm EDT

Panda Express fortune cookie

I ordered a Plate with a drink, which tasted fine. Unfortunatly when I went to bite into my fortune cookie, it was so undercooked that it hurt my mouth. It was so flimsy, I bent the whole thing back with my hands (shown in the pic). I tried attaching a video showing you but it wouldn't post. My mouth hurts and it tasted so bad. Watch who you get cookies from.

Thank you,
Charles

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1:22 am EDT

Panda Express service - closed early twice in one week!!!

We have been to the Panda Express at 206 12th St D, Ogden, UT 84404 and have been told the store was closing early due to them "being out of product" twice within a one week time period. Their posted hours on weekdays are 10:30AM–9:15PM and we were there both times at 8:30PM. An employee basically stopped us at the door both times. These two experiences are the only two that we have ever had at any Panda Express. The management at that location is obviously poor and I would want to know if I owned the franchise (If they are indeed franchises).

We will not be returning to that particular Panda Express but are still fans of Panda Express in general.

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10:14 pm EDT

Panda Express my daughter was stopped at airport accused of not paying for her food

My daughter, had a connection in Houston airport and stopped at Panda Express #2008 in the airport. While she was waiting for one of the employees (a Hispanic female) challenged her on if she paid for her food. She made her wait with her teammates while she went to view video to determine if she paid for her food. An unprofessional employee challenging her over a $10 meal interrupts one of the proudest moments in her life to go play with her team out of the country. She has a lot of cash and credit cards we gave her, plus a per diem that is provided by her team. Additionally they had chaperones. She had to stand there with her team, as she was the only not allowed to leave to prove that she paid for her food. The receipt is attached and the video review confirmed that she played for her meal. My name is Vince Williams, I am her father, I am extremely upset about this, and this will be a negative on what was supposed to be a very exciting trip.

http://www.star-telegram.com/news/local/community/mansfield-news-mirror/mnm-sports/article159139124.html

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10:10 pm EDT

Panda Express customer service lacking at the sacramento, ca calvine location

I purchased the family fest which totaled a little over $35 in food. I had the customer service coupon for a free entree. I asked if I could use that to get the veggie spring rolls. The employee was rude, dismissive and emphatic that I could not use the coupon for an additional free (1 serving) entree of spring rolls. I just purchased the equivalent of 4-5 2 entree plates and she refused to be kind. This location is ridiculously rude and I will no longer be spending my money with Panda Express in Sacramento, CA Calvine location. I enjoy Panda Express at least 2-3 times a month and I am usually treated with a little more respect and courtesy.

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7:17 pm EDT

Panda Express employee behavior

On 8-6-17 around 5 pm I stood in line with my 2 children and we all witnessed a male employee flipping off or flying the bird or whatever you'd like to call it to another employee across the room. I'm not to bothered by it because I'm sure they're both friends, however, in a professional work environment it's not something employees should be doing, especially in work uniform. 1786 W. olive ave Merced ca 95348

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3:43 pm EDT
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Panda Express service...

My family and I frequently visit the north 21st location in Newark Ohio on Friday take out night in our house . This past Friday like norm we went to Panda Express to order our food to go inside the location . I placed our order at 8:40 pm and paid for it at 8:49 pm . Order number is 224986. First, I don't think we should have been checked out until our order was complete . Second, The staff at this location seemed like it was an inconvenience to them because they not only had to make more of what I had order but also what other customers wanted . now mind you when we walked in there was 7 of the main entrees that were gone and a line of people behind me . The staff acted like we should have chose what they had left available not what we actually wanted . They should have been much more prepared which they wasn't . I waited for 40 mins before I received my full order . I was so tired of getting told it will be ten more minutes before my order would be done that my family and I contemplate even coming back to this establishment. I believe the staff should be promptly ready for any rush in business and needs retrained on how customer service should be in this establishment.

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10:21 pm EDT

Panda Express online order

See attached photo
I did not get my completed order when I picked it up today
This is the third time I've tried emailing this complaint it tonight
One of the people in my party was unable to eat tonight due to the missing items
Very upset as I asked to make sure all the order was included
I ordered the family meal in addition to another entree to have enough food for the people for meal

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Panda Express Customer Reviews Overview

Panda Express is a popular fast-food chain that specializes in Chinese cuisine. The restaurant has received numerous positive reviews from customers who appreciate the quality of their food and the convenience of their service. Many customers have praised the restaurant for its delicious and flavorful dishes, which are made using fresh ingredients and authentic Chinese recipes.

One of the most significant advantages of Panda Express is its fast and efficient service. Customers can order their food quickly and easily, and the restaurant staff is always friendly and helpful. Additionally, the restaurant offers a wide variety of dishes, including vegetarian and gluten-free options, making it a great choice for people with dietary restrictions.

Another positive aspect of Panda Express is its affordable prices. Customers can enjoy a satisfying meal without breaking the bank, making it a great option for families and budget-conscious diners. The restaurant also offers a range of promotions and discounts, such as free entrees and meal deals, which further add to its value.

Overall, Panda Express is a great choice for anyone looking for delicious, affordable, and convenient Chinese food. With its high-quality ingredients, friendly service, and diverse menu, it's no wonder that the restaurant has received so many positive reviews from satisfied customers.

Panda Express In-depth Review

Menu Variety and Quality:

The menu at Panda Express offers a wide range of dishes, catering to various tastes and preferences. From classic favorites like Orange Chicken and Beijing Beef to healthier options like Grilled Teriyaki Chicken and Broccoli Beef, there is something for everyone. The quality of ingredients used is commendable, with fresh vegetables and tender meats. The food is bursting with flavor and the taste is consistently delicious.

Customer Service:

The staff at Panda Express is efficient and friendly, providing excellent customer service. They are quick to take orders and serve the food promptly. The accuracy of the order is impressive, ensuring that customers receive exactly what they requested.

Pricing:

Panda Express offers great value for money. The prices are reasonable, especially considering the portion sizes and quality of the food. Compared to competitors, Panda Express falls within a similar price range. Additionally, they often have special offers and discounts available, making it even more affordable.

Ambiance and Cleanliness:

The restaurant maintains a high level of cleanliness throughout. The overall ambiance is pleasant, with comfortable seating arrangements and tasteful decor. Whether dining in or taking out, the atmosphere is inviting and enjoyable.

Online Ordering and Delivery:

The website of Panda Express is user-friendly, making it easy to navigate and place online orders. They offer convenient online ordering, allowing customers to skip the line and have their food ready for pickup. Delivery options are also available, and the reliability of their service is commendable.

Dietary Options:

Panda Express caters to various dietary preferences by offering vegetarian, vegan, and gluten-free options. The menu clearly indicates these choices, making it easy for customers to find suitable dishes. Allergen information is provided, ensuring that individuals with specific dietary restrictions can make informed choices. Additionally, customization options are available to accommodate specific dietary needs.

Food Safety and Hygiene:

Panda Express prioritizes food safety and hygiene. They comply with health and safety regulations, ensuring that the food is prepared and handled properly. The kitchen and food preparation areas are kept clean and well-maintained, providing customers with peace of mind.

Community Involvement:

Panda Express actively participates in local charities and events, demonstrating their commitment to the community. They support sustainability initiatives, promoting environmentally friendly practices. Through their contributions, Panda Express positively impacts the community.

Overall Experience:

Personally, my experience at Panda Express has been consistently satisfying. The food is always delicious, the staff is friendly, and the restaurant maintains a clean and inviting atmosphere. Comparing it to other similar restaurants, Panda Express stands out for its quality and variety.

Feedback and Reviews:

Customer reviews and ratings of Panda Express are generally positive. Common positive feedback includes the tasty food, friendly staff, and efficient service. Some negative feedback revolves around long wait times during peak hours. However, Panda Express is responsive to customer complaints or concerns, addressing them promptly and striving to improve the overall experience.

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Contact Panda Express customer service

Phone numbers

+1 (800) 877-8988 +1 (626) 794-0386 More phone numbers

Website

www.pandaexpress.com

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