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1.2 424 Reviews

Panda Express Complaints Summary

15 Resolved
398 Unresolved
Our verdict: If considering services from Panda Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Panda Express reviews & complaints 424

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J
3:06 pm EDT
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Panda Express customer service

I went to Panda Express on 10-6-18, I gave the cashier my card and she gave me my items and I left. I found out the next day I never had my card. I backtracked and realized my card was never returned to me. I went back to Panda on Cave Creek and Union Hills in Phoenix, AZ and the manager was eventually called to the drive thru window and told me it was my fault that I left my card there. This is when the converstation we bad swiftly. The manager, Lupita, stated she tried to apologize, but she did not, she started the conversation by explaining to me that the cashier from the night before told her it was my fault, so she blamed me. I immediately got upset and explained to Lupita that I went to the grocery story and had to pay with my credit card for my groceries and I wasted gas going out of my way to get back to their store. Lupita constantly interrupted me, did not listen to what I was saying and she is the epitome of a bad manager. She did not try to resolve the issue other than blaming me. If this is what Panda is about, blaming the customer for their errors, then I can go to PEI WEI. I am military and I can let my military family know of this poor treatment. People should know that Panda and their customer service skills are poor, at best.

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5:27 pm EDT
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Panda Express complaint terrible customer service at panda by employee on phone.

Today October 2, 2018, I made an order with Panda Express located at431 FM 1960 West, Houston, Tx 77090, Ph# [protected].
The Complaint: Food was ordered for a bowel of orange chicken, shrimp fried rice, egg roll with sweet and sour sauce.
2. Food arrived by Uber driver, granddaughter received at the door.
3. After examining bags there was no shrimp fried rice.
4. Contacted Panda Express at - [protected], spoke with person on phone, tried to explain, was told to drive there and bring receipt.
5. Told that person, if I could drive there I wouldn't have ordered for home delivery
6. I was told it was not her problem to contact Uber
7. Asked if she could contact them cause I didn't feel I should call. Was told that was what I was to do.
8. I told her I was charged for food I didn't receive and I would have to contact my bank and report this.
9. She refused to help in anyway, kept talking and I could not say anything cause she kept over taking.
Had to scream in phone to try an get her attention. I contacted my bank and explained the situation on 10/2/2018.
10. Total spent by with back card: 18.95

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C
9:52 am EDT

Panda Express teriyaki chicken

I went to Panda Express on Midlothian Turnpike location. I brought Three orders of Bigger Plates
Plate one Shrimp steak and teriyaki chicken
Plate two shrimp steak and teriyaki chicken
Plate three shrimp and double teriyaki chicken
The teriyaki chicken was loaded with fat. As long as I've Order this I have never At the other locations.. I order at Parham Road location like 3 to 4 times a week and have never seen this. I have to Trash most of the Teriyaki Chicken because who wants to eat fat... This place need help. And Differently a NEW COOK!

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1:23 pm EDT

Panda Express service

Hello I have been a long time customer of Panda Express, this chain is my all time favorite Chinese food however every time I go to the location of 900 W. Grace Street
Richmond, VA 23220 I have terrible service. Yesterday I waited in an extremely long long of 15 mins patiently when I arrived to the counter to give my order they were out of fried rice, I stated I would wait, I paid for my food and waited for thirty minutes for rice to be made! With an already 15 minute wait I was nearly there for a pick up experience of an hour. On top of that the rice that took incredibly long to cook tasted uncooked the meal I received and the experience was not worth the money, I feel like I paid for bad service and bad food I know if I had taken myself to a farther location this would never have happened. I'm highly un satisfied.

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9:20 pm EDT

Panda Express service

I waited 30 minutes in line just make my order. They were completely under staffed, had no sense of urgency, and didn't cook a big enough batch to last more than 8 people. By the time I got to order my food, I then had to wait another 8 minutes for them to cook more. Absolutely terrible work ethic! They didn't care to take care of the customers in a timely manner whatsoever!

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11:25 am EDT

Panda Express honey sesame chicken

Hello,

I ordered Honey Sesame Chicken on the go today. I did not look at the food till I arrived home and my chicken was entirely burnt. I believe this chicken should be a golden honey color, but mine was brown and burnt and unenjoyable. I hope to receive a refund for a free 2 entree order with side. I order from Panda Express all the time and this is unusual and I am disappointed.

Thanks,
William Peterson
[protected]@gmail.com

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12:38 am EDT

Panda Express store at lone butte casino

I got in line behind the lady that was at the register paying for her lg order there was no one in line but me . there is no roped off area that says start here I have never eaten at this place the lady was making sure she had everything she needed. Im at the register I tell her but I have been standing here waiting before all these people she says well that's where you order . I said there is no sign or rope to tell you this. no one cared the others behind the counter could of said something to me like can I help you or something but no. So I go to the end of line and no one can say oh that's okay go ahead of me that's how people seem to be now a days. Lucky for me I can keep my mouth close if I have to but let me tell you I haven't been that pissed in a long time. this happened Sept 23 around d8

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10:51 pm EDT

Panda Express staff member

The week of September 10th 2018, I was picking up an order and the tan blonde-haired employee was loudly using vulgar language and rudely speaking badly about her manager. Expressing inappropriate behavior. This is unprofessional and should be dealt with on their time and not in front of customers. I will no longer go to this location. This employee needs to be reviewed. I believe the name began with an H. Thank you

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3:57 pm EDT

Panda Express food and manager

We visit here about 3 times a week and today my husband went threw the drive thru got home and the food was dry and tasted old I then tryed calling the store for more then 30 minutes but it rang and rang so finally a manager named Patty I talked to she basically called me a lier I have my receipt she said let me call you back so I can check with the employees okay well she called me back and started basically calling me lier really made me upset and then saying what do you want me to do is she not a manager I was there when the big bosses were there and they want to put on a front say hi welcome to Panda Express when they don't ever do that to the customers they wanted them to look good there customer service is horrible I will never go there again they talk crap in Spanish hello I may be white but I speak Spanish I'm married 20 years to a Hispanic so surprise I understand and speak it so you best check you self

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10:28 am EDT

Panda Express service and food

The service was horrible !
They did not offer any samples to start with,
The manager who took my order was rude and had a terrible attitude.
I ordered 3 plates, orange chicken and chow mein. The chow mein smelled
like burnt and tasted like it as well. I told them I wanted it replaced and I could see the employees talking and making faces. They didn't want to replace it, i told they cook to smell the chow mein and he agreed that it had a funny smell.
They did replace the chow mein but smelled the same it was not appetizing at all and only came back with 2 little plates of chow mein it didn't add up to the 3 plates I purchased.
Walked out so angry and unhappy with the service and food. They didn't even apologized or anything I am so mad at this situation if I could I would stand outside this location and let all the costumers know how rude the employee Roxi was and how nasty the food was I would. !
Panda is my favorite and never had this problem before !

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K
7:45 am EDT
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Panda Express lack of selection at 3 pm on a thursday

I was in my way home from work on Sept 13, 2018 and decided to stop at the Panda Express at 1200 Central Rd, Mt Prospect, Illinois. There were 4 workers, 2 cooking. Two in-house diners. I went to place my order - there was no Chow Mein noodles - wait 4 mins...there was no Chicken and mushroom - wait 7 mins...most of the other platters were empty and the girl taking my order tried to tell me chichen and green beans was comparable to chicken and mushrooms. I left. I just got off a 9 hr shift and the last thing I want to do, is wait around for food. This was not the lunch hour.. This was not end of the day...I will never go to that location again. It is questionable that it is 3 pm and 2 cooks and platters are empty. What were they doing? I did not see anyone there over the age of about 20...I will no longer be going to that location. I have gone to the location at Woodfield Mall - that place is always crowded and there is almost always a line - I have never seen empty platters...So what is wrong with this place on Central Road..?

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1:14 am EDT

Panda Express service/food

I went to panda on a saturday at around 8:30 pm, decided to go for 2 entree & 1 side.. Well asked for rice & shrimp with walnut, angus beef, she gave me very little serving like prolly all together like 10 bites & super hard which had been prolly sitting for a while as there were'nt any customers.. Now comimg to walnut shrimp, this is a freaking fast food resturants... Why are they sitting with 3 shrimps in the tray I have no clue, well you wanna be cost effective then you cant be express gourmet chinese! I told her you have more cuz they charge 1:25 extra for what 3 shrimps? Well its gonna take 10 mins... Well why are you running this business if on a saturday night, I have to wait 10 minutes, bottomline the way they say it seems like they absolutely dont want to make a new batch.. That 3 rubbery shrimp [censored] is what you can take home! Well beef wasnt there either well it will take 5 mins.. Well why dont I dine in at some chinese resturant if you are gonna take 10 mins here & 15 mins there! What a stupid business plan

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10:03 pm EDT
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Panda Express food and customer service

The Panda Express located at:
15207 Hawthorne Blvd.
Lawndale, Ca. 90260

My family and I have gone to this location numerous times, only on this ocassion not only was the customer service by the food server (7:00pm 9/5/18) very impolite (server never looked at my husband and I ) but the food was absolutely horrible. I always order the mushroom chicken which is usually a decent ratio of chicken to the mushrooms. This time it was mostly mushrooms and the five small pieces of chicken were just gristle. My husband and our two children were also served extremely small portions of their entrees as well. The bill was $29.67. How is this possible that we can be long time customers willing to pay a price tag $$ like that for what we received. We are truly disappointed and not sure if we will ever return to Panda due to it not being a one time event but more of a gradual decline in product.

See attached photos.

Regards,

Kim Scott
[protected]@icloud.com

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3:03 pm EDT

Panda Express food received

I went to panda express on st charles rock rd drive through to get lunch for myself and a o worker store number 2813 order number 404805.. When returning to work to eat we discovered the the egg rolls were burnt and the chow mein was dry/ not tender needless to say it ruined both of our lunches with no times to run back to replace the oder so we had basically little to no lunch. While I understand things may happen this is not the first time I have had problems with this location. I have also not received all my items on other visits but did not complain. This is now making me rethink panda express as a good choice to eat all together. Just thought you might want to know as im sure im not the only customer having such issues.

Thank you
Tracy Wegner

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1:08 am EDT
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Panda Express customer service and speed of service

So since we got to the window this guy was super rude... I ask for a bottle drink and with a rude attitude his response was that they were almost closiing and not have but fountain drinks... When we got to the window he said that the order were goint to take 10 more minutes.. And we were asked to park in the front, I told them no because is pointless to go tru drive true if im going to have yo park in front... They have no other cars than us., with the most rude attitude he roll his eyes over and scream "ok ok whatever" and close the window hard... After that I request for extra sauce and he said they were not allowed to give more that 2 packets per plate... I was so mad, plus that they forgot my drink. Im so upset and dissapointed. This happened on store #1098 and the name of this guy was eduardo a

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7:07 pm EDT
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Panda Express product and service. 1908 w 5600 s st ste 1a, roy, ut 84067

his location has been awful the last 4 times I've tried to come in. I will always give food places the benefit of the doubt at least 3 times before I say something. They are always out of food. Then takes them 30 minutes to cook it with a line of 5 people, wanting the same thing. Today, I needed to eat brown rice and they hadn't even cooked any. I used to love goin to Panda Express but this location is the closest to my house and it's just so disapointing that I won't be a customer anymore. I just thought it would be a good idea that someone was notified that this location is extremely slow with customer service, and has terribly cooked food.

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6:42 pm EDT
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Panda Express food in the drive thru

The last couple of times I've been to the panda express drive thru in kilgore texas my food has been over done or has been old and hard to eat and this is a new one, I usually get the broccoli and beef but tried the orange Sesame chicken the picture looked wonderful when I got home to eat it looked like it had been setting for a while and the green beans were tough and shriveled up just so disappointed, thought y'all should know. Thanks Penny Hendrix

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11:54 pm EDT
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Panda Express closing early

My husband my son and I went to Panda Express in Tucson, AZ on Broadway Blvd at the El Con Mall at 9:43 and the drive through computer was said the store was closed, we proceeded to pull up to the drive thru to check the time and it said on the window close at 10:00 pm. A Panda Express employee was seen and she approached the window, my husband then asked if they were closed and she said yes! This store is ALWAYS closing early and my family and I could never enjoy a meal because each time we go it is closed!

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9:14 pm EDT

Panda Express not honoring coupon

I came to Panda on Kietzke On in Reno, store #0776 for lunch two days ago and did the survey on the back of the receipt. It gave me a code to use for a free entree with purchase of a 2 item entree plate. I came back to the same store tonight for dinner with a friend. I ordered the 1-item bowl and she ordered the 2-item plate and 2 drinks. We still had to pay $17.92. How is that a free entree? My bowl should've been free according to the coupon/code displayed on the back of the receipt. I asked the cashier and she got upset and frustrated because she said she took it off already but clearly she didn't. The manager came over and she too did not seem to be understanding what My issue was. My entree was $6.90, my friends was $7.30. That should've taken off the $6.90 but all she took off was $2.75. I will not be returning to Panda after this experience since you're not going to honor the coupon on the back of the receipt as its stated.

-Tracey Franklin
[protected]@yahoo.com
[protected]

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9:08 pm EDT

Panda Express cashier names courtney

Very rude customer service. Asked for chili sauce and she didn't say anything and when I asked for it again. She claimed she said yes in a rude manner. Upon sliding my card, she did it with utmost negligence in swiping it fast and said out loud that it's not working. She took my husband's card and slid it slowly and of course it worked. Mind you both our cards are connected to the same account.

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Panda Express Customer Reviews Overview

Panda Express is a popular fast-food chain that specializes in Chinese cuisine. The restaurant has received numerous positive reviews from customers who appreciate the quality of their food and the convenience of their service. Many customers have praised the restaurant for its delicious and flavorful dishes, which are made using fresh ingredients and authentic Chinese recipes.

One of the most significant advantages of Panda Express is its fast and efficient service. Customers can order their food quickly and easily, and the restaurant staff is always friendly and helpful. Additionally, the restaurant offers a wide variety of dishes, including vegetarian and gluten-free options, making it a great choice for people with dietary restrictions.

Another positive aspect of Panda Express is its affordable prices. Customers can enjoy a satisfying meal without breaking the bank, making it a great option for families and budget-conscious diners. The restaurant also offers a range of promotions and discounts, such as free entrees and meal deals, which further add to its value.

Overall, Panda Express is a great choice for anyone looking for delicious, affordable, and convenient Chinese food. With its high-quality ingredients, friendly service, and diverse menu, it's no wonder that the restaurant has received so many positive reviews from satisfied customers.

Panda Express In-depth Review

Menu Variety and Quality:

The menu at Panda Express offers a wide range of dishes, catering to various tastes and preferences. From classic favorites like Orange Chicken and Beijing Beef to healthier options like Grilled Teriyaki Chicken and Broccoli Beef, there is something for everyone. The quality of ingredients used is commendable, with fresh vegetables and tender meats. The food is bursting with flavor and the taste is consistently delicious.

Customer Service:

The staff at Panda Express is efficient and friendly, providing excellent customer service. They are quick to take orders and serve the food promptly. The accuracy of the order is impressive, ensuring that customers receive exactly what they requested.

Pricing:

Panda Express offers great value for money. The prices are reasonable, especially considering the portion sizes and quality of the food. Compared to competitors, Panda Express falls within a similar price range. Additionally, they often have special offers and discounts available, making it even more affordable.

Ambiance and Cleanliness:

The restaurant maintains a high level of cleanliness throughout. The overall ambiance is pleasant, with comfortable seating arrangements and tasteful decor. Whether dining in or taking out, the atmosphere is inviting and enjoyable.

Online Ordering and Delivery:

The website of Panda Express is user-friendly, making it easy to navigate and place online orders. They offer convenient online ordering, allowing customers to skip the line and have their food ready for pickup. Delivery options are also available, and the reliability of their service is commendable.

Dietary Options:

Panda Express caters to various dietary preferences by offering vegetarian, vegan, and gluten-free options. The menu clearly indicates these choices, making it easy for customers to find suitable dishes. Allergen information is provided, ensuring that individuals with specific dietary restrictions can make informed choices. Additionally, customization options are available to accommodate specific dietary needs.

Food Safety and Hygiene:

Panda Express prioritizes food safety and hygiene. They comply with health and safety regulations, ensuring that the food is prepared and handled properly. The kitchen and food preparation areas are kept clean and well-maintained, providing customers with peace of mind.

Community Involvement:

Panda Express actively participates in local charities and events, demonstrating their commitment to the community. They support sustainability initiatives, promoting environmentally friendly practices. Through their contributions, Panda Express positively impacts the community.

Overall Experience:

Personally, my experience at Panda Express has been consistently satisfying. The food is always delicious, the staff is friendly, and the restaurant maintains a clean and inviting atmosphere. Comparing it to other similar restaurants, Panda Express stands out for its quality and variety.

Feedback and Reviews:

Customer reviews and ratings of Panda Express are generally positive. Common positive feedback includes the tasty food, friendly staff, and efficient service. Some negative feedback revolves around long wait times during peak hours. However, Panda Express is responsive to customer complaints or concerns, addressing them promptly and striving to improve the overall experience.

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Contact Panda Express customer service

Phone numbers

+1 (800) 877-8988 +1 (626) 794-0386 More phone numbers

Website

www.pandaexpress.com

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