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1.2 424 Reviews

Panda Express Complaints Summary

15 Resolved
398 Unresolved
Our verdict: If considering services from Panda Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Panda Express reviews & complaints 424

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L
1:54 pm EDT

Panda Express the big plate I bought.

I went to location 1583 on 07/8 around 1pm. I am a normal customer that goes there regularly and has been doing so for over ten year. I grew up in hawaii so we go there after the beach. normally the food is amazing and super flavorful but this time the orange chicken I got was all mashed and soggy. couldn't even eat it because the outside was just sliding off of the meat. so I went to go eat the chow mein and it was like eating it out of a top ramen package. wasnt sauteed properly and had no vegetables at all in it. normally there is a little onion, carrots, cabbage and celery etc. the only thing that was some what enjoyable was the shrimp. probably wont be going back to that store again.

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J
9:50 pm EDT

Panda Express service

I had went to Panda Express on 4901 N Oak Trafficway, Kansas City, MO 64118 on July 2, 2018 at exactly 8:55 pm and business hours said they closed at 9:30. Thinking I have more than enough time to order my dinner, I get to the front doors and they are locked. I noticed the crew was already cleaning up and was not interested in opening up the door. I very appalled at the actions. If there is a change in time it should be specified.

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6:54 pm EDT

Panda Express horrible customer service, and wait for drive thru.

Drive thru took a long time, and once we got to place the order was not attended for at least three to four minutes. wasn't offered anything as in the new entrees etc. It's something they always do, but didn't this time.
Customer service was horrible, when we got to the window she didn't even speak. All that was said was the total of the food.
Regardless if ( Jennifer ) doesn't like a person it doesn't mean they have to give that service, I feel like I wasn't welcomed at all. So I just preferred to not ask for anything else once I paid since I didn't get forks either.

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3:36 pm EDT

Panda Express online / pick up process

I paced an online order at Store # 1274 ( Order #901692) and payed online. I arrive at the drive-thru to pick up my order and I'm told I had to physically come into the store to pick- up my order because it could not be given to me in the drive-thru. I go in and I'm handed my order with no further verification. If I place an order on-line, the intent is to have the order ready when I arrive ( as well as pick it up at drive thru without getting out of my car). Iwas not able to do that because of the employee by the name of John. This process was not very customer centric thus making it convenient for the employee and not the customer.

I find this process to be a bit strange and appalling. Your response to this matter would be greatly appreciated.

Jeffery Rogers
[protected]

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K
7:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Panda Express customer service

We are currently eating at Panda Express at cedar point. I have NEVER in my life had such bad customer service! The people behind the counter serving the food acted like they were in hell and the girl ringing ppl out acted like we were putting her out by having US scan our own season passes! No sauce no salt no smiles and zero customer service! VERY VERY DISAPPOINTED It's funny that the only other ppl they were nice to were other colored ppl...

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CookieG
, US
Jul 15, 2018 10:40 pm EDT

Tonight, I was at your store #1113 in Hayward, CA. I bought 2 orders of food to go. When I was checking out the clerk informed me that there would be a 10 cent charge for my bag. I was shocked! How is it that other fast food chains do not charge for bags and you do? I told the clerks that this is probably an illegal action. They said their orders were from corporate. Can you please explain this fee to me? It is very upsetting because I frequent your restaurant often and ALWAYS purchase to-go orders.

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CookieG
, US
Jul 15, 2018 10:38 pm EDT

Tonight, I was at your store #1113 in Hayward, CA. I bought 2 orders of food to go. When I was checking out the clerk informed me that there would be a 10 cent charge for my bag. I was shocked! How is it that other fast food chains do not charge for bags and you do? I told the clerks that this is probably an illegal action. They said their orders were from corporate. Can you please explain this fee to me? It is very upsetting because I frequent this restaurant often and ALWAYS purchase to-go orders.

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C
8:51 pm EDT

Panda Express drinks for sale

I was a customer at the Panda Express at the citadel outlets in Commerce CA. I wanted to purchase a small child drink and was told by the cashier that I could not purchase one because they are not for sale. She stated they are for water only. I know this is not so because I have purchased a small child meal and the same size cup I requested to purchase comes with the small child meal. I was forced to buy a regular size drink which 1. Cost more and 2. Is way too big. The response from the cashier was a lie and I felt she just didn't want me to buy a small drink. Your drink cups should be a little smaller for your customers who request a smaller drink.
Thank you- Connie Fabela

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8:49 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Panda Express 3 different meals

I went with a co worker to a panda express on Nicholasville rd Lexington ky (We usually do on the weekends for our dinner for the company) everything was ok we got our food, we asked for some sauce he gave us our food and sauce we left about 8 mins later noticed we did not get the credit card we used to pay for it (26.00) and we did not get a receipt.. we called and told them they said everything was ok they would fix it. When my coworker went there they were very rude the manager she spoke to basically said it was her fault for leaving her card and receipt..it says right on their window if you do not get a receipt the meal is free. She refunded one of the meals .. she said it was our fault for leaving the card thats why we didn't get the receipt..That does not have anything to do with leaving a credit card...we left the card but that has nothing to do with a recipe ...She had to drive all the way back which is 20 mins to get her card and be degraded by the manager. The guy whos name was ERIC who took our order was super nice and even apologized and said it was his fault for not handing it to us. The manager was very unprofessional and rude. .. I would love to talk to talk to the owner of this store because I guarantee they would not like the way this went. I have my own business and I work as a flight attendant, I know all about customer service..Im sure this will get lost somewhere in someones email but I just hope it does not and someone who actually cares about that store reads ..

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spoke with complaint department

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J
1:05 pm EDT

Panda Express poor/slow service

I go to the panda express on millenia on Orlando, FL at least once a week. As of the last month the customer service has been poor and slow. I spent 19 mintues in drive thru to get my food. Once I got home the beijing beef was not full coated in the sause and the rice was bland. I have been going to this panda express for about a year now and don't plan on returning. I have given them several chances to improve this last month but I refuse to wait 20 mintues for fast food

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12:55 pm EDT

Panda Express incomplete food purchase with horrible attitude

22nd of June of 2018 at 12:10 pm CST I arrived at Panda Express store #0591 with a long line so that should've known, but anyhow I purchase a (2) item combo that consist of Broccoli Beef and Black pepper chicken. I arrived to my office and noticed that the food was not check as I only received was fried rice. I came back for refund and the manager gave me an attitude while the cashier gave me a smirk. Totally unexceptable

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G
7:57 pm EDT
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Panda Express horrible food

So I went to Panda Express in the food court of Grapevine mills mall. I personally have never had it. But today I decided to try it. And the food literally tasted like it was cooked in the microwave and at that it even tasted under cooked. This was my first and my last experience with Panda Express and it's really sad because I kinda wanted the food to be actually good food but my hopes died soon as I ate the food. It's sad y'all really have to do better. I've worked in the fast food Industry and this food was just unacceptable for anyone.

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E
5:12 pm EDT

Panda Express service/quantity

Went to eat at Panda Express on Guadalupe and McClintock in Tempe, AZ.
the server seemed to be in a bad mood, when she asked what I would be having I said, half and half meaning noodles and rice, she served enough noodles but when it came to the rice she added half a spoon and I said, "could you please add more rice, she added a tip of the spoon of rice in a angry way" I just looked at her in a shocking way, I could not believe it. then she said, what else? I said, teriyaki chicken, she over did the chicken, she went over board with it. in which I would have liked more rice than chicken. but anyway, I did not like her actions.
before prices where cheaper and they would serve big amounts. NOW! since the prices increased now they serve less amount.

very unsatisfying.

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R
1:24 pm EDT

Panda Express customer service

I recently purchased from the Panda Express on Ave I in Lancaster, Ca and I was unsatisfied with the customer service provided by Yasmin she not only got my order wrong but served too little of food in the plates that I had purchased, and for being on drive thru her service to provide me food took about 5 min because their was no food so she kept telling me " sorry we only have beef and broccoli, Kung pow and honey walnut shrimp right now " the service was COMPLETELY unacceptable and I often never take the time to send in feedback but her customer service was terrible and unacceptable.

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2:24 am EDT

Panda Express teriyaki chicken

I ordered teriyaki chicken tonight for dinner Along with noodles at this location.. When I got home and opened my container I could see there was NO sauce on the chicken. It was very dry. I was very disappointed. I paid for teriyaki chicken and should have received teriyaki chicken Not just grilled chicken. I go to this location often and always order the teriyaki chicken and noodles. It is always served with teriyaki sauce on the chicken or on the side. . Either way would have been fine. . my craving for teriyaki chicken has not been filled. .😕😡

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F
1:15 pm EDT

Panda Express service

I decided I wanted teriyaki chicken from Panda Express. As I'm walking to the door an employee runs to the door at the last minute and puts a hand written note on the door that says "we close at 9:15 sorry" the sign on the door states that the establishment closes at 10:00 on weekdays. I got the employees attention to ask why it closed 45 min earlier than what the website and the actual sign on the door stated? She looked me in my face and ignored me the workers were extremely rude and refused to answer any questions regarding the situation. I told her I was goin to file a complaint. I have pictures and videos to show

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1:53 pm EDT
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Panda Express food portioning

My wife and I order each a panda bowl. Both the same. Mixed vegetables with Kung pao chicken. The quality and flavor was great. Unfortunately we order through the drive thru. The portioning was way off. I hope. 75% to 80% vegetables. Very little Kung pao chicken. Very upsetting. We ad ordered the same thing at a different location a few days ago. That stores portioning was very good. Do you not have the same portion controls set at all stores.
Hector Garza
[protected]

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11:34 pm EDT
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Panda Express string bean chicken

I waited patiently 20 min In line and another 15 for my food to be made because the restaurant was full and they had ran out of the string bean chicken i wanted and fried rice . When i got home my green bean chicken i waited so long for was all green beans 0 chicken in it and no rice it was all chowmein i didnt see when they were making my plate since they wrote it down and were waiting for the food to come out. Very disappointed with panda

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Sulphur7
, US
Jun 09, 2018 9:49 am EDT

You got ripped off! This is why it's better to support a locally owned Chinese takeout place and not this corporate nightmare.

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11:21 pm EDT
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Panda Express the food and service

The Panda express in Queen creek Az is horrible. I have been there multiple times and have had problems in the past with food and service. I went back tonight with my two. Young daughters and ordered Teryiaki chicken as well as the new surf and turf bowl also crab puffs. I was told the Teryiaki wouldn't be ready for 7 mins so I had to sit and wait then I decided to add crab puffs which also would require additional time to be ready... People behind me came and left..
I was beyond upset. This location is never prepared and this was at peak dinner time.
The staff was unhelpful and I left again so unhappy for even trying to go back...
I will never suggest this place to anyone..
My crab puffs were burnt and old. The surf and turf had 2 shrimps. I feel RIPPED OFF...

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Brittney Lucas
, US
Jun 08, 2018 2:22 am EDT

If the food was bad and not fresh, then what the heck were you waiting for?!? I'm pissed for u.

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ParragirIs
, US
Jun 08, 2018 10:37 am EDT

I don't know what I was waiting for but this incident really made me angry. On the way home one of my daughters needed to use the washroom. I had to pull over to the nearest restaurant. I was so angry still at Panda Express that I started hitting my daughter. I told her that she was stupid and that she should have went before we left the restaurant. She said that she did not have to go at that point. I told her BS she is lying and slapped her hard. Unfortunately someone witnessed this and reported me to CPS and now I may lose custody of my daughter.

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S
5:34 pm EDT

Panda Express customer service

I called in to ask for pricing and quantity info and I spoke to the store manager Tay. She said "Are you seriously asking me this question right now? It's around 100oz." I then was so upset I hung up. When I called back to get her name and asked for the phone number to call to register a complaint, she asked if I wanted information about catering. I said no, I want the phone number to register a complaint. She put me on hold and gave me a fax number. I am extremely upset. I have never in my life experienced such poor customer service.

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8:46 pm EDT

Panda Express bad service / time taken / being rude / burnt food as well as chewy

To whom it may concern :I went to one of the panda express stores today after seeing a movie and as always it took time to get through a line of customers and when I and my fiance came to get our food.. I had to tell the server at least 10 times what we wanted and all.. and then he got help of course but that was uncalled for and he had a rude additude with us and we order three to go orders and we told him two fried rice and two entrees, which were orange chicken and mine was orange chicken, brocoli-beef-and the steak and shrimp stir - fri.. but when my fiance got home with hers she happened to notice that the chicken they gave her was burnt and chewy and I dont think we should of been treated that way with what either one of us.. Please get back to me at the email above if you can.. this was at the store # 1918 in fort wayne Indiana at the apple glen area.. My email to get back to me is [protected]@gmail.com

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1:07 pm EDT

Panda Express mushroom chicken - food poisoning

My husband works for Union Pacific Railroad as a engineer, he had been working all day running a train from Pocatello Idaho to Nampa, Idaho, and had nothing to eat on Thursday, May 24, 2018. He went to the Panda Express at 1435 N Happy Valley Rd, Nampa Idaho around 8:00 PM. Early Friday morning around 4:00 AM, he was woke by a severe pain in his stomach and he started to have diarrhea. He made it back to Idaho Falls on his train. He has been so sick, that on Saturday night I had to take him to the emergency room. They ran blood test and said it was food poisoning. They gave him an IV and some pain medication, he felt better, but by Sunday morning he was sick again. He has had very little to eat in 4 days and he is weak.

This morning I called the Panda Express in Nampa and the assistant manager could basically care less. She said she was sure it wasn't their fault and nothing is wrong at her store. When I finished talking her comment was, "OK all is fine". Really! my husband has missed 4 days of work and I am not sure he can work tomorrow. He is so week and he has lost 1.5 pounds every day.

Needless to say, he will never eat at Panda Express again, it was one of our favorite fast food places to go.

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Panda Express Customer Reviews Overview

Panda Express is a popular fast-food chain that specializes in Chinese cuisine. The restaurant has received numerous positive reviews from customers who appreciate the quality of their food and the convenience of their service. Many customers have praised the restaurant for its delicious and flavorful dishes, which are made using fresh ingredients and authentic Chinese recipes.

One of the most significant advantages of Panda Express is its fast and efficient service. Customers can order their food quickly and easily, and the restaurant staff is always friendly and helpful. Additionally, the restaurant offers a wide variety of dishes, including vegetarian and gluten-free options, making it a great choice for people with dietary restrictions.

Another positive aspect of Panda Express is its affordable prices. Customers can enjoy a satisfying meal without breaking the bank, making it a great option for families and budget-conscious diners. The restaurant also offers a range of promotions and discounts, such as free entrees and meal deals, which further add to its value.

Overall, Panda Express is a great choice for anyone looking for delicious, affordable, and convenient Chinese food. With its high-quality ingredients, friendly service, and diverse menu, it's no wonder that the restaurant has received so many positive reviews from satisfied customers.

Panda Express In-depth Review

Menu Variety and Quality:

The menu at Panda Express offers a wide range of dishes, catering to various tastes and preferences. From classic favorites like Orange Chicken and Beijing Beef to healthier options like Grilled Teriyaki Chicken and Broccoli Beef, there is something for everyone. The quality of ingredients used is commendable, with fresh vegetables and tender meats. The food is bursting with flavor and the taste is consistently delicious.

Customer Service:

The staff at Panda Express is efficient and friendly, providing excellent customer service. They are quick to take orders and serve the food promptly. The accuracy of the order is impressive, ensuring that customers receive exactly what they requested.

Pricing:

Panda Express offers great value for money. The prices are reasonable, especially considering the portion sizes and quality of the food. Compared to competitors, Panda Express falls within a similar price range. Additionally, they often have special offers and discounts available, making it even more affordable.

Ambiance and Cleanliness:

The restaurant maintains a high level of cleanliness throughout. The overall ambiance is pleasant, with comfortable seating arrangements and tasteful decor. Whether dining in or taking out, the atmosphere is inviting and enjoyable.

Online Ordering and Delivery:

The website of Panda Express is user-friendly, making it easy to navigate and place online orders. They offer convenient online ordering, allowing customers to skip the line and have their food ready for pickup. Delivery options are also available, and the reliability of their service is commendable.

Dietary Options:

Panda Express caters to various dietary preferences by offering vegetarian, vegan, and gluten-free options. The menu clearly indicates these choices, making it easy for customers to find suitable dishes. Allergen information is provided, ensuring that individuals with specific dietary restrictions can make informed choices. Additionally, customization options are available to accommodate specific dietary needs.

Food Safety and Hygiene:

Panda Express prioritizes food safety and hygiene. They comply with health and safety regulations, ensuring that the food is prepared and handled properly. The kitchen and food preparation areas are kept clean and well-maintained, providing customers with peace of mind.

Community Involvement:

Panda Express actively participates in local charities and events, demonstrating their commitment to the community. They support sustainability initiatives, promoting environmentally friendly practices. Through their contributions, Panda Express positively impacts the community.

Overall Experience:

Personally, my experience at Panda Express has been consistently satisfying. The food is always delicious, the staff is friendly, and the restaurant maintains a clean and inviting atmosphere. Comparing it to other similar restaurants, Panda Express stands out for its quality and variety.

Feedback and Reviews:

Customer reviews and ratings of Panda Express are generally positive. Common positive feedback includes the tasty food, friendly staff, and efficient service. Some negative feedback revolves around long wait times during peak hours. However, Panda Express is responsive to customer complaints or concerns, addressing them promptly and striving to improve the overall experience.

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Panda Express contacts

Phone numbers

+1 (800) 877-8988 +1 (626) 794-0386 More phone numbers

Website

www.pandaexpress.com

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