Panasiatic Call Center Inc. review: complaint address to tracfone company

Hi tracfone! This complaint is from panasiatic call inc.

Kindly hide my identity.. This is with regards to the call center #chickenfillet.

I've been working here for almost 5years already. I am one of the operations supervisor of this company. I always believe in a thought that there's no need for you to love the company, you just have to love your job and everything will be fine.

I always wonder why agents are posting their rants here but by the end of the day where else can they vent it out? Sa supervisor nila n wala din magawa kasi di rin pinapakinggan ng bum nila? Sa ac na ganun din? If we supervisors intend to tell something about what's going on with our people and why they are doing that our bum is always prepared with his explanations and scripts already. We are just working for tr*. No! Maybe oo sa tr* nga but kayo ang nasa management! Instead of listening sana at bigyan ng solusyon mga hinaing ng mga tao nyo wala kayong ginagawa. If you people in the upper management thinks na wala at di ganun ka seryoso ang mg hinaing ng tao nyo to the point na kayo na din mismo nagsasabi that if we are not happy and satisfied with the company then leave instead of finding ways to motivate us. Here are the list ng mga hinaing ng ta

First, saan ka nakakita ng supervisor as in operations supervisor 20k lang ang sahod? I am a supervisor for almost 3years and yet walang increase! Bakit kmu? 50% attendance and 50% team performance. We understand it very well. But come to think of it 365 days minus your offs wala ka dapat late and absent and wala ka dapat kahit anong sanctions if meron matik wala ka ng 500 nun. Plus yung another 500 nakadepende sa performance ng team m. Mabuti sana kung yung nga hinasa at magaling na agents na after 6months kukunin sayo and what's worse is bibigyan ka ng newbie. Sayang lang ng performance m para sa 500 na increase na yan. Yes oo 1k lang increase m after lahat ng paghihirap m na hindi m makukuha dahil sa policy nilang yan aside pa sa sanctions na matatanggap m. Then they will be saying na they need supervisor. Hoy bum na sobrang talino root word ng supervisor is supervise. Next time include nyo sa requirements na kailangan nyo ng superhero at hindi supervisor! Mas mataas pa ang sahod ng erd sa amin kung tutuusin! Tapos kmi pagagalitan kasi supervisors kmi.

Second, 40 live call monitorings per day aside from the fact na ginawa nyo ng all calls recorded. Oo let say kasalanan nga ng mga agents na umabuso sa d recorded andg calls nila yan but sana lng ibatay nyo ng ginagawa nyo sa sahod ng mga tao nyo! Kaya kayo nawawalan ng mga tenured na tao because of the things you are doing. As far as I can still remember inimplement yang live mo para sa aht. But what's happening eh kailangan ni agent na gawing 10minutes amg call nya para matapos ni tl ang gawain nya. Aside from that kailangan m mag feedback sa mga escalations and 1hour calls ng tao m pati na ng buddy m if naka off pa to. And they are still thinking that it will not consume our time. Some of the supervisors are not even taking their breaks para lang matapos yng t*ng in*ng 40 calls na yan. Kasi pag d natapos sanction nanaman. And worse is ma pip ang sup if d magawa yan. Can't you see on how stressful we are right now?

Third, pip for supervisors! Come to think of it. May pip na sa 40 calls na yan may pip pa sa qa. Maybe sa sunod may pip na din sa fte. Every week you will be checking your evaluations n parang agent ka lang. Kasi pag bagsak ka most probably enrolled ka. 0, 50, 100 ang scoring na walang consistency on how they evaluate us. Then here comes the qa pip sa supervisors. Is it our fault if c agents ang nag take in calls at d sumunod sa guidelines? Kami ba ang nag take calls nun para kmi ng parusahan nyo? Is it not enough na si agent na lang ang ma enroll sa pip kasi actions naman nya yun? And if failed ang team to reach 88% may sanction si tl and one sanction means wala ng increase nanaman next year. Hahahaha. Sabihin nyo na lng if gusto nyo magtanggal ng tao at wag magbigay ng increase sa sahod para clear.

Fourth, kung gusto nyo ma hit ang fte wag kayo umasa na maganda ang qa score ng site nyo.. Galing na din naman sa inyo na fte base ang company d b? And malapit ng maubos ng tenured nyo both agents and supervisors dahil sa making pamamalakad nyo. Pagod na ang tao pero pwersado pa rin pinag oot. Kahit rd gusto nyong papuntahin at kahit minsan hit na ng tao gusto nyo pa din sagarin. Pag nagkasakit si tl nanaman ang mamomoblema on how to cover it up. Si tl nanaman ang pagagalitan kc di n reach ng team nila. Kasalanan lagi ni tl that's why. And you are expecting those tired and exhausted agents to deliver good qa scores in return of taking home that 9k per month salary.

Lastly, I know di lang ako ang nakaramdam nito. I know di lang ako ang nakaranas nito. Sa upper management don't take this negatively. Don't stop your people from expressing their ideas and their thoughts up to the point na isasali nyo sa onboarding ng mga baguhan na tl