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The good, the bad, and the ugly - discover what customers are saying about PanaLabs

Welcome to our customer reviews and complaints page for PanaLabs. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with PanaLabs.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used PanaLabs's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with PanaLabs, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with PanaLabs. Your feedback is an important part of our community and will help others make informed decisions.

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11:50 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

PanaLabs scam for ascia berry/colon pro biotic

I was one of the many who ordered the "FREE" Trial offer of the ascia berry which although it was a pain I was at least able to work out. Somehow during this transaction I was directed to another website for a colon cleansing product however it was not the colon cleansing product that was advertised along with the ascia berry diet. It happened so quickly that at the time I was unaware that they did not go together until I began trying to cancel any further product as well as any transactions to my account for which I never authorized in the first place. The problem is the phone number is not in service and there is no address to send a product back and if you go to the website to try anything but ordering you will be kicked off the site or the computer you are on will just run. Stuck until you shut it down. They do exist when it comes to taking un authorized charges from your account though. I recieved a call from my bank on March 6 informing me that Panalabs had attempted to withdrawl some seventy-nine dollars from my account on March 2 and did I authorize this. Of course I did not but luckily I did not have enough in that account to cover the withdrawl but it caused an overdraft fee to come out and other transactions then to bounce and more overdraft fees. This is so wrong and something should be able to be done about this. I put a stop on my card so that they will not be able to take another withdrawl if they try but the loss of money and the inconveniance is just so wrong. The greatest concern I have at this point is WHAT HAVE I TAKEN? I want to know what I put in my body. How can I find this out? I hope something is done to stop this before someone gets ill or worse.

Thankyou

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Joan
, US
Aug 10, 2016 3:07 am EDT

I paid shipping fee for a free sample and purity 12 made me ill. I have been trying to find this company to tell them as my doctor said they need a warning label for people with divaticulitis as this product will make then very sick. Which I was . They have sent me another bottle and charged this to my bank account. I have been looking where to return this product so I can be reimburse as I am retired and living on a fixed income. if you know a phone number please my I have this. this company is a rip off.

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Trish Higgins
Hampstead, US
Feb 18, 2009 8:15 pm EST

Noticed that instead of shipping and handling charges for 2 products from panalabs.com I was charged 69.95 and 79.92. These charges were not authorized.

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Bette
Bear, US
Dec 29, 2008 7:53 am EST

Just like all the other complaints. I wanted to try a "free trial" on Bromalite & Acai Slim to see how well they work . Before I even had a chance to try them my bank account was charged $79.95 & $69.95 on Christmas Eve & Christmas Day. When trying to contact the companies...of course...constant busy signal. I've had to cancel my debt card to avoid any additional charges & file a dispute with my bank in hopes of getting my money back...since I did not authorize the transaction. I've learned a lesson...nothing is "free".

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Grace
, US
Feb 20, 2009 10:46 am EST

I saw an ad on line for a colon cleansing supplement. Ad stated I only had to pay $4.95 shipping and handling fee to receive my free supplement.

I never agreed to any type of membership. I noticed a pending transaction on my checking account for $74.95 which I did not authorize.

I placed a complaint with my bank. I also called the order processing company that panalabs uses. They gave me a toll free number to contact Panalabs directly. No one answers the telephone.

The processing payment company stated that they would submit a request to cancel the order. I also cancelled my credit card that is attached to my checking account.

I don't feel so bad now that I see all the other complaints from this company. I also do hope Oprah hears about this as I went to a Dr Oz link.

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scammedandangry
Searcy, US
Apr 20, 2009 5:42 pm EDT

I saw where a trial size bottle of the product could be ordered and pay only shipping and handling. No where did I see that this signed me up for re-occurring charges and that I would have to call to cancel. We are fighting to get the charges removed and the money back... I have reviewed a few website pedaling this product and can not find where is say that you are signing up for a product and re-occurring charges...It is only the fee of shipping and handling...Worse is that I know there are several different blends of Acai diet aids, so I ordered several free trial bottles from about 3 different websites...one connected to Oprah and other to Rachal Ray.. All came in different bottles..No where did it say that I was going to be paying for a product every month unless I called and canceled... Trying to get into with them has been incredibly difficult..

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Adele G. Fishman
Scarborough, US
Jan 08, 2009 8:07 pm EST

I responded to an online ad for weight loss product - Acai-aSlim - after reading that this product - a berry - approved by Oprah - was excellent for weight loss. The ad explained that I would pay $4.95 for shipping and handling only - for this product. I unfortunately filled out my credit card info to order the product and pay for the S&H - The product came in the mail, and I discovered today - on my bank statement - that I was charged for the $4.95 AND $79.95 as well! I never approved of this latter charge, and feel helpless to null and void this charge. What should I do? This has never happened to me!

Adele G. Fishman - teladele@yahoo.com - Phone: 914/941/6612

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scammedandangry
Searcy, US
Apr 20, 2009 5:27 pm EDT

I saw where a trial size bottle of the product could be ordered and pay only shipping and handling. No where did I see that this signed me up for re-occurring charges and that I would have to call to cancel. Crooks and scams...

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christy riley
chappell, US
Mar 10, 2009 12:05 pm EDT

I purchased a free bottle of purity 12 and they said it was only 5.99 shipping. then 10 days later my bank card was charged 79.99 without authorization! There is no address to send it back to and their website which is www.panalabs.com says coming soon, cant get a help!

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Doris Burns
Bethlehem, US
Jan 08, 2009 10:40 am EST

I cannot get ahold of either names and am on a fixed income from Social Security. I CANNOT afford it. It is the first time I did anything like this. I should have known when the free sample of Acai berries was told about, that I had to take this one and it did not have any address or phone number.
Please tell me what to do to cancel this product.
Doris Burns, palmtreemema@msn.com

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kashi
Woodbridge, US
Aug 10, 2016 3:07 am EDT

I purchased a free bottle of purity 12 and Acai Noni and they said it was only 4.95 shipping. then 10 days later my bank card was charged 79.95 and 74.95 three times without authorization! There is no address to send it back to and their website which is www.panalabs.com says coming soon, cant get a help!

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2:38 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

PanaLabs DO NOT ORDER ACAI SLIM PILLS

Wow ! had I known you guys existed I would have consulted...I'm very nervous. I got caught such as everybody who wanted to try Bromalite, Acaislim and got caught in the loop for the fitfactory package. As soon as I received the product I tried going on the panalabs.com website and all these complaints popped up. How people would get charged without knowing, how it was difficult to cancel and to get a live person on the other end. I've personally cancelled my credit card as of today and ordered a new one so as not to get other charges billed to my account if I cannot get a hold of these crooks ! Hopefully these messages will get around quickly so that other people do not fall into this trap ! GOOD LUCK everybody

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Heather Dixon
San Diego, US
Feb 18, 2009 10:11 am EST

I only purchased a bottle of Purity 12- Pro-biotic colon health tabs- 60 capsules and 14 days later they have charged my debit card $74- I am furious- I never authorized this and their phone # is disconnected and no website available- THIS COMPANY IS A SCAM!

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Heidi
, US
Apr 03, 2009 1:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I cant understand why nobody can stop this company. I have told my c.c. about the company. CANT ANYBODY STOP THEM!

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ron morales
Dickinson, US
Apr 01, 2009 11:21 pm EDT

I want to stop them charging on my credit card

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ron morales
Dickinson, US
Apr 01, 2009 11:20 pm EDT

What can be done with these people? I want to stop any charges to my credit card.

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duped
, US
Mar 24, 2009 9:21 am EDT

Just called the company at the 800 number listed and they said it would be 2 business days and I would receive an e-mail stating the order had been cancelled. They also gave a confirmation number on the request.

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melvit
Mount Sinai, US
Feb 20, 2009 4:45 pm EST

I found the company that runs this scam...they are called reg.net...their number is posted on the website...although if you search their site for purity 12 you will not find it...and they actually asked me how i got their number! 1.800.999.2734 This is the number you call to dispute the bull ### charges...they told me it would take 2 business days and if i did not hear from them via email 2 business days after my initial phone call they would refund my money...we'll see...thank god I used my visa card!

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