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1.6 25 Reviews

The Pampered Chef Complaints Summary

4 Resolved
21 Unresolved
Our verdict: With The Pampered Chef's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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The Pampered Chef reviews & complaints 25

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J
1:15 pm EDT
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The Pampered Chef Pamper Chef Sour Dough Bread mix

I Purchased PC Sourdough Bread mix in April. I used it today 10/2. The expiration date says 10/2024. It is simple add water (108 degree was 1 C water I added) Instructions say water should be 105 to 115 on water temp. The dough is then to rise two hours. After two hours - nothing. It did not rise. I left it another hour and again no rise. I am sure the yeast is dead in this product. Not sure how or why this product did not work but PC is pricey so I had to say something. Now it is in the garbage - Thank you.

Desired outcome: refund or replacement would be great -

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12:08 am EDT

The Pampered Chef Consultant Lucy Smith

I had a PC Party with consultant Lucy Smith who was being trained by Tracy Varin executive Director. During the online party Lucy was very bossy and unreasonable about the requests Tracy asked me to do. So much , that I asked Tracy to cancel my Party. I have been a consultant before and I asked Tracy to not have her or Lucy contact my friends or family for party’s or sales. They did so anyway without my knowledge. I wanted to get back into selling Pampered Chef myself and they have now gone over my head and contacted MY friends and family. Who all thought it was to be if it me , as to the way Lucy made it seem to them.

Desired outcome: I want Lucy Smith to not be allowed to make any sales from any of my family or friends because she made them feel it was for my benefit and I did not know it was even going on.

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Update by Theresa Casey
Aug 02, 2023 12:38 am EDT

This is one of Pampered Chef’s code of Ethics.

Promptly end a demonstration or presentation at the customer’s request. Which, was done however my parties family and friends were then asked to have a party or buy cookware that I didn’t know about. I have a message on messenger that I specifically asked the executive director to not contact my friends or family.

And neither you or Lucy are allowed to call my friends for parties or take orders from them. From my messenger messages on July 19th 2023

Update by Theresa Casey
Aug 02, 2023 12:10 am EDT

Benifit me!

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11:56 am EDT

The Pampered Chef Order and shipping

I have been unable to submit orders on my own and have had to rely on my consultant Amber Kenyon to submit it for me. She submitted an order on the 24th of March but I sent her the money on the 19th. I have placed many orders and have always been happy with them. However this order has some different address that doesn't exist in the state of Texas and the person I spoke with said it has shipped, but they have issued another order but it won't ship for 3 to 5 weeks. I WILL NEVER AGAIN ORDER FROM PAMPERED CHEF!

Desired outcome: Full and complete refund

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Is The Pampered Chef legit?

Our verdict: Complaints Board's thorough examination reveals The Pampered Chef as a legitimate entity with notable strengths. Despite a 16% resolution rate on customer complaints, which invites a closer look, The Pampered Chef stands out for its commitment to quality and security. Clients considering The Pampered Chef should delve into its customer service record to gauge compatibility with their expectations.

The Pampered Chef earns 91% level of Trustworthiness

Perfect Trust Endorsement: The Pampered Chef achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for The Pampered Chef. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Pamperedchef.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Pamperedchef.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up The Pampered Chef and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Adult content may be available on pamperedchef.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • While The Pampered Chef has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 25 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • The Pampered Chef protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to The Pampered Chef. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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7:53 pm EDT

The Pampered Chef Super insensitive and pushy rep

On Sturday April 30, I got a FaceBook message from someone (I'll keep the name private for now) who said she was helping with a PC party a cousin was throwing right then. I had not responded to the FB invite. She started by thanking me for joining the party (which I had no idea I was doing) and then wanted me to reply so she wa sure I got the message and I'd get X number of raffle tickets for a drawing next week. She continued with the hard sell and attempted guilt that my cousin was supposedly near her goal. It went on and on and on. By the end I was fed up and wrote thatI hadn't been working in two years so I was lucky to have food, let alone gadgets to cook with, and wished good luck for the party. She said she was sorry, was there anything she could do. I went into a little more detail about my situation and she then pitched the idea of a "pampered chef opportunity". I said "no thanks." hoping that would be the end of it. She relied "what would be holding you back?" and on for a few more paragraphs. This was incredibly rude and not listening. It gave the company a really bad name and you can be assured I will be mentioning it. I have screenshots if desired.

Desired outcome: I'd like an apology and for some sensitivity training. I've been in sales and I understand about overcoming objections, but I also understand about reading the room.

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12:54 pm EST

The Pampered Chef Can opener

I loved my first PC can opener. After time I had to purchase another one. At first it was okay, until it left a thread-like piece of metal on the can. I thought it was a hair and tried to grab it. I cut my thumb badly. I bought another can opener and started using it, but it didn’t work as well as the PC. Today I had same thing happen with the PC opener. This is scary so I will not be using it anymore.

Desired outcome: Let others be aware of this danger

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2:38 pm EDT
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The Pampered Chef Consultant posting one price repeatedly and then not honored it

I was invited to a party where Marsha E. Frederick on more than one occasion posted the air fryer for $129. I even contacted her to verify what she had posted. She said that was the price until 9/30. So this morning I again asked and asked how to order from the party. Only for her to blame some app she used but in her ad it even said Deluxe Air fryer $129. I won't be purchasing any products from her or probably from PC in the future. My husband used to be a consultant prior to all of the on-line parties. I would suggest she get additional training! Very disappointed!

Desired outcome: I would like for the price she published to be honored!

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10:47 pm EDT

The Pampered Chef Ice cream maker

Purchased ice cream maker in June/July. We made the recipie that came with it. It was horrible flavor and had to be in freezer overnight to have any kind of thickness. Was waiting on vanilla beans I had ordered before we tried again.. Three more recipes later all we have is vanilla cream, no ice cream. The last recipe was a Cuisinart recipe which is a similar style unit. Extremely disappointed in not only the product but the amount of money spent on the ingredients for something that gets dumped.

Desired outcome: Refund

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10:51 am EDT
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The Pampered Chef Consultant Leslie Caperton

My mom was a hostess through this consultant and my mom had a goal to get certain things half off with enough orders so I placed an order. I ordered well over 100.00 of stuff that was broke up into 2 separate orders and was made to pay shipping twice and apparently made me ineligible for the prizes she promised in the party because being it was separate orders in her eyes it wasn't over 80.00 to qualify, I didn't ask for my order to be split up and to pay for shipping twice, I also won other games and she proceeds to tell me I dont qualify for anything because my moms party didn't make 200 in sales, ok but the party wasn't even over yet number 1 and there was not stipulations on the site saying this. I tell her to forget it and please refund me and cancel my order she said she can't she already put the order through and I will be getting my stuff, I told her I dont want anything she said too bad it already went through. I told her I was calling corporate she laughed and said ok no problem. I asked her why would she place an order from a party that isn't even closed yet she said that's how pampered chef does it. I order alot from papamerd chef and never had a issue until now and she also used my moms debit card to put purchases on that my mom didn't authorize or order then overdrew her account and said she couldn't fix it until Monday, and I am not sure why because I spoke to someone Saturday morning, which is today. My mom has all of these transactions between them in writing and is thinking of pressing charges for her using her banck card without her permission.

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12:34 pm EDT

The Pampered Chef Skillet

Hello, I an Rasa Fernandes. Probably 5 years ago, I purchased a skillet at my home party with consultant Kathleen Gibson. I loved this product, until last time I did realize, that this skillet has scratched up my brand new electric glass top. I can't believe that product, that is quite expansive is made so poorly, that after few years with moderate use and almost white gloves care( because nobody was allowed to touch it and I washed it only per hand myself) causing me such problems. I want to return the skillet + the top for a full refund. Just wondering who will cover the damage cost to my electric range? Hope to hear from you soon. My email address is: rasa_ [protected]@yahoo.com, phone # [protected]

Desired outcome: Refund

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10:33 am EDT
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The Pampered Chef Harassment

I recently ordered from a friend's party. Debbie Crum is the host. She proceeded to text me multiple times asking that I host a party. After her 3rd message I responded and will gladly send the correspondence she implied that I could not afford PC and by hosting a party it would be more affordable. I would really like to discuss further. I do not appreciate that she implied that I cannot afford your product. This is a personal preference that I do not want to host a party or want to be badgered by a salesperson. I realize that this potentially could have been avoided if I had initially responded with a kind no thank you, however, I am a busy wife, mom and full time registered nurse. I do not always think to respond to messages that I am not concerned with in a timely manner. I quite frankly am interested in returning all of my items and that she get no commission from my purchase but I do not want to take away from my sister-in-law's party. I would never had complained if she had not implied that I could not afford the merchandise and continued to convince me to host a party. I do understand that this is part of being a salesperson to convince someone to host a party, however I feel that there are more effective ways to do so. Even with the COVID pandemic.
I do not feel that I am being unreasonable and would appreciate if this would be handled with a little retraining. I do not want my money back or to take away from my sister-in-law's party. Thank you for your time.

Desired outcome: Re-training

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8:01 pm EDT

The Pampered Chef Bowls with lids

I purchased clear bowls with white lids from a friend hosting an online party during covid. The lids do not stay on. Everyone I know has tried. They go on and slowly come unsealed.
I will gladly return them for proof. I was so disappointed. Everything I have previously ordered was good quality and I am still using those things. I would like some resolution.

Desired outcome: Replaced if the product issue has been resolved

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8:04 pm EST

The Pampered Chef Mixed up order

My Pampered Chef party was on September 16, 2020. The consultant was Kaylee Runkle. She accidently sent my sister's order to me. I live in Ohio, my sister lives in Arizona. That was about a month ago. A mailing label was sent to me about a week ago but I held off on mailing it back to the company until I was sure my sister received her order. She finally received her order from Pampered Chef this past Saturday the 28th. When all this originally occurred I asked Kaylee if I could just purchase the pan and her response was; you'll have to purchase it from your sister. That really confused me. And, after it was confirmed that she would be receiving her order, I offered to buy the pan again and I was told I would have to buy it full price. I wanted to purchase the pan at my host's discount plus I have a $15 coupon. I feel that after all the inconvenience this caused my sister and I should be allowed to purchase it or even better, gifted to me.

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10:54 pm EDT

The Pampered Chef Consultants agreement and the ability to sell the way you want according to website

I wanted to become a consultant til my consultant of 10 yrs left the business. I have done research and seen on pampered chef Q&A site for consultants says "you have the freedom to share and sell the way you want" multiple times but in fact is a lie!
They want you to use their site and say that consultants can't have cash and carry items unless it's a certain amount. I informed them that some do vendor events only and they said that was fine but each person has to have an order # and must be ordered from the company. So what happened to sell your way it makes money for company either way the customer doesn't have to wait for product.
No answer then went back to agreement. Agreement says no such thing.
My consultant had great clients and was always taken care of. But because a person another consultant was mad because my consultant replied to a ISO on Facebook for an Item. My consultant was just try to help person who was in search of an item and other consultant got mad and made comment trying to steal a sale. My consultant was only helping the iso person if that person said I'm talking to Joey then she would have said have a nice day.
Guess when Pampered Chef has contract it's one sided and don't have to follow. So made my mode up not a company this veteran would work for!
As a Veteran Integrity is a must and wouldn't recommend anyone to buy or sell for this company after talking to many personnel in head office.
Ask this question why are so many leaving the company and why don't they follow their own contract written

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1:56 pm EDT

The Pampered Chef Customer Service

I made my call to customer service at 9:30am est. Their offices open at 8:00am cst. I was on hold for 3 hours and 45 minutes before someone by the name of Kent A. answered the phone.

I was only calling to make a change to the order, a simple change and I decided to just cancel completely. This has been a complete disaster and a misapproriation of my time, that I cannot get back. I requested to speak with a supervisor and was transferred to a "lead" by the name of Katie, who just wanted to apologize about the long wait. Advising me know that call volume is high on Monday morning. I advised her that her response was unacceptable and I want to speak with a Supervisor, like I originally asked to.

So, I am now 4 hours and 8 minutes into the call. I spoke with Candice L. a supervisor who deemed a 4 hour hold "substantial. That was the understatement of the year. I will never recommend Pamper Chef to anyone. This is unacceptable! Four hours of my time that I will never get back! She offered me some type of random gift, for my time...
Stay away from Pampered Chef. As long as things go smoothly, no worries. Just don't ever need to speak with a representative about anything... Thumbs down.

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3:25 pm EST

The Pampered Chef pans

Bought pans, lifetime warranty, pampered chef asked for photos. Agreed faulty. Returned pans - postage pain by me. This was all November 2019, still awaiting new pans despite being told on 30/12/19 they would be shipped in 10 working days. Appalling customer service, rarely reply within a month. Previous complain reference [protected] Now taking legal advice..

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2:36 pm EDT

The Pampered Chef can opener

I have the new can opener from pampered chef, I've had it for a year or so. Lately I've had a lot of issues it opens the can and leaves metal shavings peeled along the can this is very dangerous and can lead to the metal in the food or someone getting cut I have photos of the can opener and the can that recently it did this too. I do not have a receipt since it's been awhile but I'm very upset I was told this products was a wonderful product and now is potentially dangerous for people to have and use . In the picture you can see the shavings attached to the can and one on the counter also a photo of the can opener used .

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2:49 pm EDT

The Pampered Chef Very Bad Customer Service

At the beginning of February this year, a resident hosted a Pampered Chef party at my apartment complex. The property manager extended an invitation to all members of the community and it was widely attended. Subsequently, the PC consultant convinced several of the residents to host parties of their own, with the lure of a RockCrock product at a reduced rate. I attended two more parties, ordering items at each event before hosting my own party. Unfortunately, my order for the third party was never turned in so I failed to receive the items that I had hoped to get. After my party, the consultant never provided me with any information about what orders had been placed, when I would receive the hostess gifts, what my responsibilities were now that the party was over and never asked if I wanted to order any items. I e-mailed the consultant five times and never once got a response so I sent a complaint to their customer service department. Within a day or two, I received a phone call expressing their deepest apologies for the mix up but the consultant was now "willing to work with me". What does that mean? Five e-mails with no response and somehow the consultant makes this my fault but is still "willing to work with me"! Well, apparently, if a person hosting a party doesn't make Pampered Chef enough money, they're disrespected and ignored by the consultant, like I was. Left to only guess and wonder about the status of there orders. Come to find out, my party orders were given to another host's party. So not only did I not get what I wanted to order from my own party, I didn't "qualify" for the hostess gift(s) either. But, after they treat you like an low class, clueless idiot, they make you feel like they are doing you a huge favor by saying they are "willing to work with you". Stay away from Pampered Chef...its a complete scam.

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6:47 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

The Pampered Chef Paid cash - never got my product

On November 12, 2011 I purchased a gadget to mince garlic from a Pampered chef associate with cash.. The associate said that she would deliver my purchase the following week- it is now November 27th and I still have not received mu purchase. Unfortunately I did not retain her business info. Would like my money back or the gadget. Bonnie Stopper

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4:35 pm EDT

The Pampered Chef Extremely Disappointed

Let me start off my saying that I have purchased a lot of Pampered Chef items for myself as well as friends and family over the past 14 years. I was so excited to get the stainless steel bowls with lids for myself in 2005|. I called customer service today to find out if I could receive replacement lids for all 3 bowls because they were all cracked|. I rarely use them and I was quite disappointed when I was told that my only option was to purchase new lids?. Um, no thanks!. Why would I want to spend $20 or more on the same lids that are probably going to end up cracking? I thought that this was a good company but apparently not|. I will not be buying any more of their products?. I will just go to Sur La Table or Williams Sonoma from now on.. I would rather give my money to a company that stands behind their products.

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Pennie Pohlman
Brussels, US
Jan 14, 2013 10:14 pm EST

I got a coffe craft, silver in color looked beautiful.
when I poured a cup of coffee it would leak out the bottom . I told Michell Gleason who sold it to me she took it back and I have gotten nothing in return. This cost me 65.oo I sent e-mails no reply. I went to another party she gave to her I would be glad to just take it out in product she said no can't do that. She woul get back to me, that was months ago and nothing. Please help me

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6:37 pm EDT

The Pampered Chef Large baking stone not so large

I didn't realize that the second large baking stone I bought 10/10 was so much smaller than my first large baking stone. I made 2 egg casseroles last weekend and took one of them with me to a brunch and left one at home for my family. The one I left at home was the smaller of the 2. The directions for baking time were way off! Mine was perfect and their's was very runny! Sure wish when I bought the second "large stone baking dish" I would have been alerted to Pampered Chef's size reduction! Just like everything else, make it smaller and charge the same or more! Shame on them!

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