PamCorp / No refund received!
In July of 2006, I ordered Reader's Digest magazine from a nice young man who came to the door stating he was in college & was selling magazine subscriptions & hoped to win a contest. I listened politely to his spiel & then haggled to sign up for 1 year instead of 3 years. After I wrote the check & signed, I saw there was a $10 'handling fee' which he stated he had told me about beforehand. The year subscription was inflated to begin with & now cost even more so I didn't want to do it anymore. He said it would look suspicious if he voided his record keeping & told me to just send in the receipt for a refund. The receipt said PAM Corp had to receive it w/i 3 days of the order so I mailed it out the next day. I knew I wouldn't get it right away so I waited & then forgot about it.
In Dec 06, I called the # on the receipt & talked to a CSR who said they received the cancellation but it had been processed as a subscription cancellation instead of a refund & offered to refund the $25. That explained why I never received the magazine either. I received what looked like a payroll check in the mail & deposited in my account. I then received a v/m msg from the same PAM corp rep asking me to call him, no reason stated. My bank charged a $5 deposit fee because the check wasn't paid. I called the CSR who stated they had recently had a problem w/fraudulent checks on their account & it had been frozen. He told me to wait a week & see if the check would be reversed. It wasn't & I called & told him I was charged $5 by my bank. A week later, I received a postal money order for $40. I deposited that & it was paid. I always spoke to the same CSR, why did it take so long to get a refund?