Pam Older Designs / No replacement
I have been fighting with 1-800-Mattress for two months to get them to either exchange, refund or honor the warranty on a mattress that cost $2, 750.00 on 3/6/08. The bed was a replacement (and upgrade- I paid an add'l 450.00 for the replacement) for another new mattress I purchased from them approx. 6 months prior. The first bed was returned w for the same reason.
The first bed was plusher and it caved in the center- only one person could sleep in it since the only comfortable position was in the center- the sides were too high and forced you to roll into the center.
After three months, the second mattress has the identical problem. A mattress inspector came out and said it didn't meet the criteria of being defective (I believe the indentation has to be 1 1/2" or 2" to be deemed defective- but you cannot lie in the bed when the measurement is taken and the measurement process is not accurate according to my an engineer friend who was present in the room when the inspection was being done).
The customer service people at 1-800-mattress say that all beds are now made like this and they can do nothing about it. It is called a "body signature", I call it a crummy mattress.
It seems that for $2750.00 I should be able to sleep on a bed for more than 3months without it caving in the center.
I need a firm and even sleep surface for my comfort and paid top dollar to get it.
I cannot get any sort of satisfaction from 1-800 Mattress.
I see many similar complaints on-line and notice there is even a class action suit in the works pertaining to this very problem.
I would like some form of restitution from Simmons or 1-800-mattress and the assurance that if they replace this mattress that I will not have the same problem again.