[Resolved] Pall Mall / red 100's
I bought a pack of Pall Mall red 100 cigs and every single cigarette burnt like a bad self-rolled cigarette, so it would run and the cherry sometimes even fell out, i had to keep butting out my cigarette and re-light it so it would burn more evenly. I've never had that happen b4, i kept one cig and i still have the packaging. i bought them from a little Mom and Pop store so i never get a receipt, they like to save on paper I guess. Am I able to get a new pack? Please and thank you..
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Updated by Dvboyer1, Nov 28, 2017
My Pall Mall red 100's burnt like bad self-rolled cigs and the cherry kept falling out, can i please get a new pack? Thank you..
Pall Mall Cigarettes / R. J. Reynolds Tobacco Company Customer Care's Response, Nov 30, 2017
Please ask this consumer to call the toll-free number on the side of their pack to report the product quality complaint. Our representatives need additional information for processing the complaint. Thanks.
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