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Pall Mall Cigarettes

Pall Mall Cigarettes review: bad tabacco 114

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Author of the review
6:26 pm EST
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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our smokes keep going out plus the filter slides out/please tell me if its bad tabacco or is tour machinery in need of repair/if this the the problem please call this is my field.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

114 comments
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Marie 2022
Bunclody, IS
Nov 07, 2022 9:17 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Two cigarettes in the same pack had holes in them. After paying over 14 euro a pack I would expect the quality control to do a better job. I purchased them in Applegreen garage in Bunclody,County Wexford.

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Samgroves
LITTLEHAMPTON, GB
Oct 26, 2022 6:57 am EDT

Sunday the 16th of October I went to my local Tesco express In littlehampton and bought two packs of cigarettes 1 pack was fine and the other had 5 of the 23 cigarettes missing and a few were damaged, intotal I’m missing 7 cigarettes because two are so damaged I can’t smoke them.

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claire jooste
, US
Oct 18, 2022 8:53 pm EDT

Bought my packet and when I opened it the below photos show you what I received. And the cigarette just fall apart.

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Claudia Almeida
, US
Oct 10, 2022 1:10 pm EDT

To whom this may concern

We have bought two boxes of Paul Mall red today 02 October 2022 most of the cigarettes are damaged. When you light it does not even burn because the cigarette pulls out of the filter.

My husband has been buying Paul Mall for years and this is unacceptable.

Kind Regards

Claudia

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Marilyn Perkins
, US
Sep 14, 2022 10:23 am EDT

Purchased a pack yesterday in Porty Isabel, Texas on Lucina Drive and three or four had what appears to be rodent holes or paper feed burr on equipment. This does not bode well as the thought of smoking where a rodent left off is dis-hearting at the least.

Kenneth A. Roy

kroy397@yahoo.com

PO Box 2374 South Padre Island, Texas

78597

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Cathy Fogle
, US
Sep 15, 2022 4:38 am EDT

The last 4 packs that I bought the filters fall off of them right after it lit I had to switch to a different brand because of this I think the people that are making them need to check them out before shipping them as much they cost now

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Cigal Na
, US
Sep 04, 2022 8:14 pm EDT

1. The awitch to taste works about 80% in a pack. Rest of cigarretes are ruined - see Image.

2. The taste is not similiar at all to the vanished Green Mentol since August 2022, which was much better.

3. Why replace a regular brand with thin cigarettes?

4. Any plan to revive the Green?

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Philip Mynhardt
, US
Sep 05, 2022 1:16 am EDT

Bought 5 packets at carage.

5 out of 20 sigarettes filters came out,loose.

Al 5 packets.

29 aug 2023.

Bought it slinger kwik trip

Milwakeeu wisconsin.

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Stefanie Perkins
, US
Jul 31, 2022 3:44 pm EDT

I usually buy 4 pack at a time and I have several cigarettes in each pack with the filter not attached.

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Erichswan
, ZA
May 10, 2020 10:45 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I opened my pack of pall mall red, and one of the filters of the cigarettes just fell off. This happened to me with the previous 2 packets as well, then I decided to file a complaint. Some filters are not attached to the cigarette properly.

Photos of evidence provided

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Kimberly O'Leary
Bella Vista, US
May 13, 2022 1:48 pm EDT
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Replying to comment of Erichswan

I smoke Pall Mall Menthol Black and the filters have been falling off about one-third of each pack lately. This is extremely dangerous when driving. What is the problem?

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Jen Harrison
, US
May 06, 2020 3:30 pm EDT

Hi I got 2 20 packs from a circle k on king st in Peterborough ont and I noticed that the filters look like they have mold in the filter there's tiny black specs inside the filter which I have never seen before please contact me and let me know if this is normal thank you

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Dana Gracie
, US
Feb 29, 2020 8:51 pm EST

Hello i bought 2 cartons of your Pall Mall menthol black 100's and they were extremely stale and the tobacco was dried out, I bought them from sheetz. I'm really upset and disappointed! And dissatisfied. I wasted alot of money on the two cartons. I could not even smoke any of them.

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Darren english
, ZA
Feb 29, 2020 2:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Opened a new box of pall mall red and the filter fell off. Not happy considering other brands

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Emma Hamilton
, GB
Jan 20, 2020 1:33 pm EST
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Hello, in my new packet part of the filter seems to be missing. There is a hole so that the end of the packet looks like a tube. I've smoked 1 but the menthol is overpowering.

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Alistair Ackrill
, GB
Jan 11, 2020 9:13 am EST
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I purchased a packet of cigarettes for my partner it was an xl packet of 23 where she normally buys a packet of 20 and the next morning she said the xls are different they have holes in . When I looked they had the filters missing and surely are not safe to smoke . Please could I be reimbursed thank you very much.
A.Ackrill.

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Mark Tay2
, GB
Jan 11, 2020 1:56 pm EST
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I purchased a pack of your cigarettes as I do most days... However not a single one of the cigarettes had one clickable capsule let alone 2! Very unhappy with my purchase especially as they're not exactly cheap!

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Bethan finlay
, GB
Jan 11, 2020 6:50 am EST
Verified customer This comment was posted by a verified customer. Learn more

I bought a packet of pall mall double capsule cigarettes from Tesco express in Morton in marsh and I am pretty sure they are not supposed to look like this. It looks like the filters haven't been put in.

Please contact me at bsfinlay88@gmail.com

Kind regards

Bethan

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Alistair Ackrill
, GB
Jan 03, 2020 9:50 am EST
Verified customer This comment was posted by a verified customer. Learn more

I purchased a packet of pall mall xl double capsule cigarettes for my partner Thursday 2nd January 2020 and the following morning (today) my partner said shed never seen them with holes in before . I couldn't believe the filters were missing. Please could I be reinbursed they are clearly not safe to smoke.
A.Ackrill

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PallMall
, US
Dec 21, 2019 8:10 pm EST

Front cigarettes are defective. It seems theres glue on the outside of filters. I threw some of them in the trash. And wasn't going to worry about it, but my wife said that I should let you guys know about it.
Thank you

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Vanessa783
, CA
Dec 08, 2019 7:08 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I went to pull a cigarette out of my pack this morning and the filter just came right off.it was never attached and it looks like there is mold on the inside of the filter.very discussed by the way the filter looks.

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Lionel1992
, ZA
Nov 24, 2019 4:41 am EST

Bought a packet of cigarettes multiple cigarettes was half printed on the filter please can you work on this and send me replacement because this is not acceptable please can we resolve this in an appropriate manner

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Bokgobelo koketso
, ZA
Nov 11, 2019 12:04 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am complaining about the packaging (the box) it does not last a day and the cigarettes get dry very fast and then I do not enjoy the cigarettes anymore.

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MichaelMcC22
, US
Oct 15, 2019 6:32 am EDT

I opened my cigarettes and almost all of them are almost halfway empty I have never had a problem like this before but I feel like I got cheated on my cigarettes I hope this issue can be solved quickly and in a respectable matter. I appreciate you taking the time to look into this matter

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MichaelMcC22
, US
Oct 09, 2019 7:12 pm EDT

I opened my pack and most of the cigarettes were almost halfway empty, I have never had a problem before but I feel like I was cheated on my pack as they were not full cigarettes. I hope this problem can be solved quickly and in a respectable manner. Thank you for taking the time to look at this problem

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julesoffroad
, US
Sep 02, 2019 10:09 pm EDT

Hello

Having opened the packet I noted that 8 cigarettes have been broken by the filter and are unusable. This is a fine split through the paper.
Barcode number [protected]

Numbers on the black strip at bottom of pack

WTL 8FK 2K9 L3Z

63B29A63

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Daniel chartrand
, CA
Sep 01, 2019 3:41 am EDT

Bonjour j ai acheter un carton de cigarettes et le carton u complet etait pas bon les bout filtre etait tous non coller je suis tres decu

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Jodash26
, ZA
Aug 28, 2019 2:30 am EDT
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Bought a packet cigarette and found a reject cigarette inside. Which I'm not happy about. This is the second time this happened to me. It would be highly appreciated if I get a response from you

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cam666
, US
Aug 24, 2019 5:33 pm EDT
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Pulled the cigarette out of my pack and at the bottom half the paper is broken and split up like a machine didn't release it early enough while it was rolling it

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Jay snipes
, CA
Aug 01, 2019 5:33 am EDT

3rd pack in a row have damaged cigarettes...what's going on over there?

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Katherine Hewitt
, GB
Jun 10, 2019 9:13 am EDT
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I only smoke this brand and type and have now three times wasted money as when I've double clicked 14 of them detached from the cigarette (filter). I let this go twice before but I cannot afford to buy cigarettes that are faulty and unsmokeable. Very angry that quality control is obviously not controlling quality.

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Nigel Griffiths
, US
May 12, 2019 9:11 am EDT

I purchased a pack of Pall Mall Special King Size in Cowichan Bay British Columbia and one of the cigarettes was only an inch long and had no tobacco in it and a filter in both ends!?! What's up with that? What can you do to resolve this?

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Leah Armishaw
, US
Apr 15, 2019 7:00 am EDT

About 5 of my cigarettes had no menthol ball in them, would it be possible for a refund or new pack please?

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Vonda Srofe
, US
Jan 22, 2019 11:45 pm EST
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I bought a carton today and the packs were open on the bottom. The plastic was broken and I was scared to smoke them cause I don't know how old they are and are the contaminated

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Phshawhenderson
, CA
Jan 05, 2019 7:47 pm EST

Took a cigarette out of pack. There is a RIP in one side. Cant smoke it. Not happy. Especially since they cost so much here in Canada. At almost $13 per pack it's a pain to be even out one

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Debbie Wirz
, US
Nov 14, 2018 12:51 pm EST
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Getting menthol cigarettes in non mental packs. My last pack had 3.

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grapplingjani
, ZA
Nov 12, 2018 5:51 pm EST

I would like a complain because I bought a carton Pall Mall menthol cigarettes, but 3 of my packets in the carton isn't menthol and just plain Pall Mall.
Regards
Jani

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Graham Watts 61
, GB
Nov 12, 2018 12:04 pm EST

I purchased a packet of cigarettes and the filters are empty with no fresh taste capsules

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Jacxcom
, ZA
Nov 12, 2018 3:32 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I had one of the sigarettes and saw the product was rolled with a piece of tobacco and not glued totally.
Just wanted to let you know that from the serial number on the box that I could maybe be a calibration problem or something.
Hopes this helps.
Kind regards
Jacques

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Gasygay
, CA
Nov 12, 2018 7:31 am EST

My smokes had holes in them I took a picture of it. It made the experience quite unsatisfying. For the price I pay for your product I expect a lot more. Especially with all the other brand options available. Basically I like them strong and I feel cheated. Please don't let me down again pall mall.

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Cathy Spies
, US
Nov 12, 2018 5:30 am EST

I have been with your site for awhile now. I moved an stopped using it for a few. I got a email an went to site an its says i am not registered user, but i know i was. what can i do to get my coupons restarted in mail. My last four digits of social security is 8672. My new address is 3645 East 47th Cleveland Ohio 44105