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Pall Mall Cigarettes
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www.pallmallusa.com
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1.2 291 Reviews

Pall Mall Cigarettes Complaints Summary

14 Resolved
276 Unresolved
Our verdict: If considering services from Pall Mall Cigarettes with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Pall Mall Cigarettes reviews & complaints 291

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Newest Pall Mall Cigarettes reviews & complaints

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3:52 pm EST
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Pall Mall Cigarettes red king size.

I've been a pall mall smoker for a number of years.

Recently, the cigarettes I've purchased seem to possibly not have been packed properly? Maybe a change of factory or machinery?

The cigarettes I've had over the last 3 weeks have been empty at the ends by about 0.5cm-1cm.
With the price of cigarettes going up, I wouldn't expect the quality of them to go down. I'd like to get what I pay for.

Today, the pack I got had one cigarette that hadn't been rolled properly, I think the paper was thicker down one side and was burning down unevenly, the thinner side.

I look forward to your response.

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12:04 am EST

Pall Mall Cigarettes pall mall blue kings

I bought a pack for the first time instead of my regular brand. I enjoy the smoke amd would like to continue with purchasing. But when I opened my pack today i found two smokes with uneven filters. At first i didnt notice but I couldn't even feel the smoke. As i said this is a lovely brand my family all smoke and id like to also but wont if I get packs like this.

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5:29 am EST

Pall Mall Cigarettes 10g tobacco

I have been a smoker for over forty years. I have just retired. To save money and be able to live on my pension, I switched to rolling tobacco.

I bought my first packet of Pall mall 10 great. However, I found there were a lot of little sticks (photo enclosed).

My question is this: Is this the normal quality of your hand rolling tobacco, or was my pouch an off dud one?

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1:31 am EST

Pall Mall Cigarettes pall mall red

To whom it may concern,

I purchased a box of pall mall red yesterday and one of the cigarettes out of my 20 pack had an uneven rolled filter rendering it unable to smoke.

I was a Marlboro man for years until changing to pall mall about 3 years ago and not having looked back since as they have a great taste. Yet I've experienced roughly once a month that I buy a box where on one cigarette the filter isn't rolled straight. Unfortunately that's a high number of deficits compared to my marlboro days, which is also the reason I decided to complain about it today.

I do pay for a full box yet cannot consume it for the above mentioned reasons and since it seems to be a regular occurrence please do advise what can be done to compensate my losses.

Regards,
S.Buckholz

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7:13 pm EST

Pall Mall Cigarettes red king size

I have been smoking Pall Mall cigarettes for 42 years now and never deviate. I have always been happy with the product until now. I recently bought a carton and one pack was missing cigarettes and another the plastic seal was all messed up and the cigarettes inside were stale. This is not the quality I am accustomed to with your product. You may want to look into quality control. I don't like to complain but felt I needed to bring this to your attention.

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6:59 pm EST
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Pall Mall Cigarettes pall mall rolling tobacco

I switched to Pall mall rolling tobacco in the summer; I enjoyed it, it had a nice taste and smell. Recently they have changed to a 'new blend'. Sadly the new blend is tasteless and dry. Such a shame. Now will have to find something else to smoke, or find a way to add flavour myself!

Assuming this new blend is because of new laws forbidding tobacco companies to add anything to the tobacco re flavour or additives.

What can be done to get the old blend back I wonder? I did call customer services and left my complaint along with my number and was told someone would get back to me. No one ever did!

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Chattygal
Luton beds, GB
Oct 20, 2022 6:21 am EDT

Hi iv been rolling Pall mall for a number of years now iv got disabilitys in my hands and the packet has been hard to open or the seal comes away from the packet wiel struggling to get it open

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5:13 am EST
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Pall Mall Cigarettes pall mall 8g tobacco

Just to let u know I think it's fuking disgusting u only put the prices up 3 months ago on a 10 gram packet of pall mall tobacco now this morning I went to buy my daily packet and discover it's 8 grams now instead of 10 grams ur fuking greedy disgusting and have now low a loyal customer 10 grams only just last Me a day. 8 grams isn't... jps for me now 9 grams a packet of papers and cheaper. Bye pall mall 8 grams disgusting

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12:23 am EST

Pall Mall Cigarettes filter design

I smoke Pall Mall blue super kings. A few months ago you changed the design of the filter -fresher taste. This particular brand is not tightly packed ans results in loose flakes of tobacco in the packet. These flakes lodge in the recess in the filter and whilst are normally observed and can be blown out, in the dark they are not visible and are thus sucked into the mouth, a most unpleasant experience.
Please change back to a solid filter to eliminate this problem.
Regards
Paul Hope

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9:59 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Pall Mall Cigarettes - Pall mall

We bought a packet of Pall Mall today 16/12/2016 and when we opens the packet the cigarettes they had hols in the filters, so we had to buy a again we are not very happy we have been smoking Pall Mall for a long time and never had any problems until today. I would like someone to get back to me regarding this please I still have the cigarettes if it'...

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10:52 pm EST

Pall Mall Cigarettes pall mall light 100's

Hi, my name is Jennifer Yates and have been a consumer of your product for many years now without problems or complaints of any kind. However, I recently purchased a carton of Pall Mall Light 100 Blues and have found in each pack I've open more than several cigarettes have small tears and what looks like puncture holes, some near the base of the filter, some higher up towards the center. Needless to say, these cigarettes are unusable and frustrates me as a consumer quite a bit when I've paid for an unusable product, especially my cigarettes! Being that the carton I purchased was promotional .50 off each pack the store I got them from will not take them back as an exchange which has brought me here today. As a loyal customer I would like to request that the Pall Mall company mail me replacement product of some sort, it would be very much appreciated and guaranteed to keep me as a valued customer of your product. Also, I have long ago created an account through the pall mall website in the hopes that I, like several of my friends and family, would begin recieving the same promotional offers and coupons by mail but I have never once received either of these things from Pall Mall. Why is this? I made the switch from Marlboro to your brand and I still to this day recieve many coupons from the Marlboro company, sometimes several times a month without making any contact with them. I believe that this company is one of integrity that cares for and values its customers. I hope to soon see prove of that statement and will start to recieve such money-saving coupons in the mail and hopefully replacement product for the damaged packs I've purchased. I hope to hear back from a pall mall representative soon. Thank you for taking the time to hear my concerns. Your faithful customer, Jennifer Yates

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3:12 pm EST

Pall Mall Cigarettes product

Good day
Ive been smoking Pall Mall for a while now and today I found a sigarrette thats not up to customers quality standards.

I will opload some pics I took and find this very unacceptable.

I mean for the price of tobacco today sigarettes must be checked before packaging. We pay alot for smokes and I want to enjoy every one I smoke.

Hope you can help me with this one!

Thanks
James Rolfe

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pobarjenkins
Minneapolis, US
Nov 27, 2016 1:12 am EST
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You should contact the retailer you purchased these from. It's ridiculous to expect every package to be inspected as these are mass produced.

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7:30 am EST

Pall Mall Cigarettes pall mall double capsules

Apologies if I am contacting the wrong people about this.
I recently purchased 23 pall mall double capsules from a local tesco extra and every single cigarette when clicked, has detached from the filter and basically been non smokeable, wasting £7.50 and having to spend another £6.50 on the 18 single capsule pall mall with the beige colored filter which I have never had a problem with.

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12:42 pm EST

Pall Mall Cigarettes 25g tobacco pall mall

I bought a 25g of pall mall tobacco from the cooperative food store in Cheshire today and when I got back into my vehicle I felt the pouch and it was rock solid. So I further investigated it and looked inside and all the tobacco was solid together. When trying to separate it it just crumbled into little bits. Thursday 10th November 2016. As I normally get tobacco and the tobacco I always buy is pall mall I expected it to be of standard as I normally know, but for some reason it was not this time. I know the consistency should not be like this and I am very unhappy with the product. The product when first bought from a shop should not crumble into what can only be described as coffee granuels. I would appreciate some sort of compensation for this shocking product. Thankyou very much

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6:16 am EDT

Pall Mall Cigarettes the new style of pall mall

I have been smoking your pall mall super kings red for years now.. Unfortunately due to your news style of cig (including the depressing colour of the packet) i'm feeling forced to change brand! Which is unfortunate as I loved the taste style and 'feel' of your old style cig!
I really do not like the new filter (although it dose not actually taste all that different — only the feel) it honestly feels like you are putting an e cig in your mouth! The plastic 'kills the joy ' of my smoking experience!
So unless you go back to your old packaging and product i'm afraid that you have lost me as regular customer (7x pkts a week @approx £7 =£45 a week!)
I have been so disappointed with you.. Why / what made you change the style of the cig and the packaging (which is so depressing) i'll never know!

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ron fellows
, US
Sep 03, 2018 8:48 pm EDT

order number # 311561 purchased on 12-12-2017 UPS tracking number [protected] They show that the package was to be delivered in australia? I order items all the time and how they got my country mix up is beyond me so please ship me my order to 9630 bruceville Rd 106-144
elk grove, ca 95757

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Rainey2018
, US
Sep 04, 2018 12:05 am EDT
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I watched the new Belk's Easter commercial and something is wrong there regarding the two children in the backseat of the car as it moving down the road. The kid's do not have seat belts on. That doesn't look well on your end. What do you think?

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2:05 pm EST
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Pall Mall Cigarettes pall mall orange pack 100's

I always pack my cigarettes, they end up with no tobacco at the end of cigarette. It used to burn for 15 minutes when I smoked it. Now they burn much faster than they ever did. I am not talking about being out in wind, this happens in my house. What really makes me mad is that they used to send me coupons for them. Since I can't go on the Internet because I don't have it, I have tried to register on my phone for coupons. It don't work on the phone and I need to go on a computer to do it. Needles to say, no coupons like I used to get. Now I buy them by the pack and this is such a hassle and expensive. I am. Really considering quitting smoking for good because of not getting the coupons or I will change companies, name brands.

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Linda C White
, US
Jan 28, 2017 3:04 am EST

I live in the U.K. I've smoked your cigarettes for a while now because they were reasonably priced at between £6.80 and £7.00 a pack. The last pack I purchased had gone up by over £1.00a pack. Why such a high increase? I can understand 20 or 30 pence but £1.20 is a bit steep. The whole reason your cigarettes where so poplar is the low price. I'm afraid I will be purchasing another brand from now on and I don't think I will be the only one
With regards Linda white

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8:46 pm EST
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Pall Mall Cigarettes cigarettes

My fiance and I purchased several packs of Pall Mall cigarettes at our local neighborhood convenience store and found a couple of different defects in the cigarettes. The first thing we noticed was the filters and company logo in the wrong spot and the filter paper was sticking up. It appears there are two filters on one cigarette. Also, they were rolled too tight and not really smoke-able. We have saved one of the cigarettes from one of the packs as proof of this and also taken a couple pictures. We are loyal customers and regular smokers and feel it wouldn't be fair if we were not appropriately compensated in a timely fashion. Thank you for your time in this matter.

~ The Strauss Family in Arizona

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7:25 am EDT
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Pall Mall Cigarettes faulty cigarette lead to serious burn

i have been smoking pall mall 100's for 12 years. I bought a pack at a local store called Lil Joe's on Highway 34 in West Monroe Louisiana. They happened to be out of the brand my wife regularly smokes, and so I had no alternative but to buy these instead. My wife lit her first cigarette out of the pack and almost immediately the red hot head of the cigarette fell down her shirt and burned a very bad burn on her left breast an then as she reached to remove it it burned her fingers and in between both breasts. The burns immediately blistered and turned a purplish red color, and my wife complained of pain. It hurt her so badly that she felt the need to go to the hospital, she is afraid she will be scarred for life, and in my opinion it looks as if she will be. I put neosporin on the burns and covered them lightly with gauze. I have pictures of the burns and will gladly submit them to you. My wife MariaAnn is inconsolable, the burn to her right breast is deep and very discolored. Due to the holiday i could not take her to her doctor today, however she is going first thing in the morning and i am sure he will take his own pictures of the damages done to my wife's body.

i did not know what else to do for her but to write to your company and see what if anything can be done to compensate my wife's loss, and pain. She is a very beautiful woman who spent her life modeling and appearing in many beauty pageants, and now feels that this is no longer an option for her. We are not the kind of people who are hard up for money, nor have we ever sued a single soul in our entire lives but this has to be dealt with fairly and justly. Please understand that this is a matter of principle, my wife is scarred for life and may need plastic surgery to correct the terrible scars left by your faulty cigarette.

I would like you to compensate my wife for the damages done to her beautiful body. I would like you to send her a check for 5000.00, a fair amount if you ask me or any other lawyer. Oh i failed to mention that i work as a company litigator. This is a non negotiable amount, however, if you come close to that amount I will not bring in the big wigs to sue you for 100's of thousands. You do know that the first amount they will ask for is 1million dollars in damages, due to the loss of my wife's career. Not to mention the fact that we are not quite sure she will ever emotionally recover from this tragedy. I would also like a letter of apology along with the check and the promise to supply any smoking cessation medications that she may need as well as the tranquilizers she now is taking due to the anguish and constant crying she is going through. Please right the letter and check addressed to Mrs. Maria-Ann Crowe, 6031 Highway 34, West Monroe Louisiana. Please send it by rush mail, if not received by 8/13/2015, i will officially file suit in the federal court system as well as bring a substantial civil lawsuit against your company of which i can assure you that you will lose a lot of money as well as very bad press and customer base. Please contact my wife if you have any questions concerning these terms, as she is home during buisness while
caring for our twin daughters.

With much ernesty,

Mr. and Maria Ann Perritt bnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn

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Update by maria ann
Sep 08, 2015 7:27 am EDT

this company should pay damages

Update by maria ann
Sep 08, 2015 7:26 am EDT

mr. and mrs. maria perritt

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4:27 am EDT
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Pall Mall Cigarettes price

Hi I'm from south africa I've been smoking pall mall blue and red for over 8 years from when it was still known as princeton anyway I started with that brand because it was the cheapest best qaulity cigarette its cheap and not bad you know. Well I've senn the price go up and up and up its now at R23.50 if it continues like this I'm affraid pall mall will lose a lot of customers because we might as well switch to a other brand its almost the same price I like pall mall as so do a lot of people I know and they keep raising the prices and if it goes on I might have to change to sharp witch all the really really poor people smoke but ill die after 6 years of smoking that but ill have no choice oh and no I have never had the issue of smokes packed to tight and 1 time I bought a pack of 20s and got 19 and it happens offten when I smoke one there are these twig like stuff in the cig that refuse to burn and all the tabbaco around it with ruins half the cig thanks let me know what happening on my email [protected]@gmail.com

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Nicks1303
, ZA
Feb 08, 2020 7:54 am EST

I have found on multiple occasions a cigarette that is not even attached to it's filter.
When I buy a 20 pack I expect 20 not 19.

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8:32 am EST
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Pall Mall Cigarettes torn cigarette

i bought a pack of pall mall blue XL and got home and opened them up, the first cig. i pulled out looked like a rolly, the end was torn off and the filter was smushed. I will not smoke that one bacause i don't trust it, someone may have tampered with it.Please get back to me as something has to be done .

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1skippy
1skippy
Taylor, US
Feb 22, 2015 8:39 am EST
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This is your sign

1skippy
1skippy
Taylor, US
Feb 22, 2015 8:36 am EST
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Don't trust any cigarettes, quit smoking!

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5:04 pm EDT
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Pall Mall Cigarettes one bad cigaret

I wish I could attach a picture of the cigarette that I just took out of a new package that I purchased from the gas station that's close by my house. In the seam where the paper connects to hold it all together it was all folded wrong and tobacco was spilling out from between the seam. It is unsmokeable without rerolling it. I took pictures but don't seem to be able to attach them anywhere. I will keep looking for a e-mail address that I can address this to with the attachments along with it. Better find someone who will do better quality checking before they go into the packs. Maybe you can refund me the cost of a pack of smokes cause in this part of the country we are paying $10.00 a pack. Not just money I can throw away.
Thx
Lisa
Oh. My mistake I will attach copies of the pictures I took. I couldn't see that part. It was under the key pad of my ipad. Apologizes

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Pall Mall Cigarettes In-depth Review

Product Range and Quality:

Pall Mall Cigarettes offers a wide variety of cigarette options to cater to different preferences. From full-flavored to menthol, they have a range of choices for smokers. The quality of tobacco used in Pall Mall Cigarettes is commendable, ensuring a satisfying smoking experience.

Pricing and Affordability:

Pall Mall Cigarettes offer competitive prices for their cigarette packs. Compared to their competitors, their prices are reasonable, making them an affordable option for smokers.

Brand Reputation:

Pall Mall Cigarettes has a rich history and legacy in the tobacco industry. The brand is well-known and has gained a positive perception among consumers over the years.

Packaging and Design:

The packaging of Pall Mall Cigarettes is aesthetically pleasing and visually appealing. It reflects the brand's image and provides necessary information about the product.

Smoking Experience:

Pall Mall Cigarettes offer a distinct flavor and taste that many smokers enjoy. The cigarettes are known for their smoothness and provide an overall satisfying smoking experience.

Health Considerations:

Pall Mall Cigarettes disclose the nicotine and tar levels on their packaging, allowing smokers to make informed choices. The packaging also includes health warnings and information to raise awareness about the potential risks of smoking.

Availability and Accessibility:

Pall Mall Cigarettes are widely available through various distribution channels, ensuring accessibility for smokers. They can be found in different regions and countries, making them easily accessible to a global audience.

Customer Service:

Pall Mall Cigarettes' customer support is responsive and helpful. They address complaints or issues promptly, ensuring customer satisfaction.

Social Responsibility:

Pall Mall Cigarettes takes initiatives towards sustainability, contributing to the community and environment. They prioritize responsible practices in their operations.

Legal Compliance:

Pall Mall Cigarettes adhere to local and international tobacco regulations. They comply with age restrictions and marketing guidelines, ensuring responsible marketing practices.

Customer Reviews and Feedback:

Customers generally express satisfaction with Pall Mall Cigarettes. Their feedback highlights the quality and flavor of the cigarettes. However, there may be some negative feedback as well, as preferences vary among individuals.

Innovation and New Products:

Pall Mall Cigarettes continuously introduces new cigarette variants and innovations to meet changing consumer preferences. They strive to stay relevant in the market.

Marketing and Advertising:

Pall Mall Cigarettes' marketing campaigns are effective and impactful. They ensure ethical considerations in their advertising practices, promoting responsible smoking habits.

Industry Comparisons:

When compared to other leading cigarette brands, Pall Mall Cigarettes have their differentiating factors and unique selling points. Smokers appreciate the distinct qualities of Pall Mall Cigarettes.

Online Presence and User Experience:

The Pall Mall Cigarettes website is user-friendly, providing a seamless browsing experience. They offer online purchasing options and additional resources for smokers.

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Phone number

1-866-756-9287

Website

www.pallmallusa.com

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