Menu
Pall Mall Cigarettes
Pall Mall Cigarettes Customer Service Phone, Email, Contacts

Pall Mall Cigarettes
reviews & complaints

www.pallmallusa.com
www.pallmallusa.com

Learn how the rating is calculated

1.2 291 Reviews

Pall Mall Cigarettes Complaints Summary

14 Resolved
276 Unresolved
Our verdict: If considering services from Pall Mall Cigarettes with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Pall Mall Cigarettes has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Pall Mall Cigarettes. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Pall Mall Cigarettes reviews & complaints 291

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Pall Mall Cigarettes reviews & complaints

ComplaintsBoard
W
6:58 am EDT

Pall Mall Cigarettes pall mall red capsules

I have recently bought 3 packs of 20 pall mall red capsules and at least 6 in each pack didn't have any capsules in to change the flavour and the retailer refused to refund or swap the packets each time. I was wondering why this was because the only reason I buy them are for the capsules. Any reason why they wouldn't be any capsules in the cigarettes.

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
H
7:15 am EDT

Pall Mall Cigarettes fedup customer

I am one of many that are just sick and tired of you guys, I love how you guys are so concerned about our safety and have these cigarettes stop burning in a afford to have us buy more and more and now with the price raises you all are doing and how we smokers are always getting taxed more and more, (KY .50 a pack) I'm done with buying my cigarettes, i bought a machine to make my own and hope this trend continues with more and more people . I'm sure this complaint will fall on deaf ears but when it hits your wallet as it has mine and you then listen, you will have lost another customer.
good luck, and have a good day
Michael

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
A
9:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes pall mall black coupons

I've been a loyal customer buying pall mall blacks for years. Anytime I try to register for coupons the website won't even let me register for an account. I'm fed up and seriously thinking about switching brands. I can't belive this I'll have to switch brands because I work at a gas station constantly seeing people of other brands come in and use coupons and not one pall mall coupon has been used in my 2 years working in this kind of work I can't believe we can give our money to this brand but can't even register an account much less get a single coupon in the mail

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
D
9:57 am EST

Pall Mall Cigarettes pall mall red 100's

My husband has been smoking pall mall red 100's for years. Here recently the boxes have changed along with the cigarettes. They not longer go out when you stop puffing on them which causes the cherry to fall off and burn everything it lands on. He breaks 5or 6 out of the pack because the band at butt is no longer there and has now made them more fragile. The taste has also changed they now taste like self rolled tobacco cigarettes. Why the change?

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
C
9:23 am EST

Pall Mall Cigarettes no coupons for menthol cigarettes/your system will not let me register for free coupons

I have been smoking Pall Mall Menthol Kings for years. And to date have NEVER SEEN THE FIRST COUPON FOR MENTHOL CIGARETTES.

Also, I have spent the last 45 minutes trying to just register for free coupons and/or open an account, I've been denied because my age didn't verify. Was told to use a password for "Atwood". Which, considering that is the town I live in, there is no such password. I was also told to use my previous address. I've lived at 2500 Hwy.79, Atwood, TN 38220 for the past 30 years.
Do you have anyone that monitors this page? Or maybe it's just on the internet for kicks and giggles? LOL!
Sorry, but this has been a very frustrating experience for me.

Sincerely,
Cynthia J. Swoveland

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
J
11:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes pall mall red shorts

I'm very dissatisfied with Pall Malls lately numerous cigarettes and numerous different packs have been exactly like this not happy I buy Pall Malls all the time I buy 4 packs a day and I think I should be compensated in some way I'd really appreciate if I got some kind of feedback and compensation and I think there needs to be some better quality control and I'm not trying to tell you how to run your business but if you want customers happy and you would like to keep them cigarettes are not cheap to begin with and when you buy a pack of cigarettes and have issues like these gets a little annoying

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
L
9:14 am EST

Pall Mall Cigarettes pall mall

The new pall malls are terrible. They burn fast like all the other cigarettes. I have smoked these for over 20 years now I don't even want to touch them. I hope you go back to the better style. I smoked these because they burned slow and tasted great. Now they taste like marbles. I guess I'll have to find a different brand to smoke now due to [censor] changing something that was already good

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
G
7:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes camel filters

Received a pack of Camels in a carton that was packaged incorrectly. Only had 19 cigarettes and one was split open. I assume the packaging process messed up and quality control missed the bad product before it was sent out. I would like to add that I have been smoking Camels for over 20 years and this is the first time I have had a poor experience with your product.

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
D
2:12 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes pall mall blue clicks

I buy the pall mall blue pack religiously for the last number of years because of the mint option they have. Every packet I have bought in the last 6 to 8 weeks has had 2 or 3 that do not have a menthol option and considering the cost of cigarettes in Ireland I am disgusted to see that I am not getting what I paid for.

I would like to see this change for the better so I can continue to be a customer of Pall Mall.

Kind regards
Dan Mason

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
D
1:38 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Pall Mall Cigarettes has left an official reply on this complaint.

Pall Mall Cigarettes red 100's

I bought a pack of Pall Mall red 100 cigs and every single cigarette burnt like a bad self-rolled cigarette, so it would run and the cherry sometimes even fell out, i had to keep butting out my cigarette and re-light it so it would burn more evenly. I've never had that happen b4, i kept one cig and i still have the packaging. i bought them from a little Mom and Pop store so i never get a receipt, they like to save on paper I guess. Am I able to get a new pack? Please and thank you..

Read full review of Pall Mall Cigarettes and 1 comment
Update by Dvboyer1
Nov 28, 2017 1:41 pm EST

My Pall Mall red 100's burnt like bad self-rolled cigs and the cherry kept falling out, can i please get a new pack? Thank you..

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
N
N
norman rose
, US
Jun 14, 2018 6:01 am EDT

pal mal super king red. i keep getting the occasional pak that tastes of grease when smoking using the capsule

ComplaintsBoard
S
3:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Pall Mall Cigarettes has left an official reply on this complaint.

Pall Mall Cigarettes pall mall full flavor 100s

Last packs i have bought from gas station my cigarette tobacco was falling out, burt my leg never had this problem..it was like they was really loose or something. I love pall mall but theyve changed and not what im use to. Its like they aint payong attention when making them. 3 packs now that have been like this. Dont know if its the gas station or just pall mall.

Read full review of Pall Mall Cigarettes
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
9:58 pm EST

Pall Mall Cigarettes pall mall red regular 20’s

I purchased a carton of Pall Mall Red regular 20's late last week. I'm 5 packs in an still can't seem to get a haul off of them. I've been a pack a day guy for the last 3 years on your brand since cigarettes went up in price here in Calgary Canada. I've been wetting the seal on the side of the tube to try and seal the seam better. I've had similar issues with your cigs off and on maybe a half dozen times in the past few years. But usually with single packs. This time really bothers me because it seems to be the whole carton. The issue isn't always the tube. It has also been what seems like dry tobacco which burns up really quickly. Anyway not particularly happy.
Rick B.

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
A
4:59 pm EDT

Pall Mall Cigarettes reps salesman

julinda and kyle washburn firstly julinda comes once every 4 months not only that kyle doesnt pickup his phone so I have noone to complain too also she doesnt know cig pricing so I dont not know how she can adjust my prices when she verbally said she doesnt know our buy prices, since price change she is rude and I dont think she cares for her job pls call me [protected] im predominantly a newport store but I dont think you want my business...

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
Y
2:04 pm EDT

Pall Mall Cigarettes pall mall cigarettes winston, salem,

I would like to thank the company for killing my loving In laws, do to the company never letting people know about the risks of smoking back in the 50s and early 60s my poor In laws suffered for years before they died let me tell you what the suffered from, well my mother InLaw had lung cancer one part of her left lung removed, she also had COPD, CHF, BLINDNESS, AND WAS ON OXYGEN FOR TWO YEARS BEFORE SHE DIED, my father In law had COPD, CHF, VISION PROBLEMS, AND PERIPHERAL VASCULAR DISEASE, OXYGEN FOR YEARS BEFORE HE DIED, oh and heart problems as well, I quit my good paying job to care for them both I have never seen suffering like this ever thank GOD he took them home I know that may sound cruel its not the cruel thing is watching a loved on struggle for years and gasp for oxygen until they die in have proff that your tabocco caused there untimely deaths hope your happy.

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
L
12:32 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Pall Mall Cigarettes has left an official reply on this complaint.

Pall Mall Cigarettes pall mall blue

Bought a 20 pack yesterday and as I took out my first cigarette, 3/4 of the tobacco fell out. Tried the next one and the same thing happened. Realized that the glue that holds the paper together when rolled wasn’t holding for most of the cigarettes in my pack.
Very angry about this as I had a couple of clogged cigarettes a while back that I was unable to smoke, also pall mall blue.
I love pall mall blue because the price is decent, and would like to continue buying the products, if this situation is rectified.

Read full review of Pall Mall Cigarettes
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
1:37 pm EDT

Pall Mall Cigarettes pall mall menthol cigarettes issue

I am a pack a day smoker, and I have an issue!
For the last 3 weeks when I go buy my cigarettes "at murphy's in taylors, s. C 29687.. I get a $.50 off pack coupon, but when I go back to get my discount, the coupon can't be used. The cigs have had a nasty taste and it happens to be the coupon expires 7/31/2017,"this is 10/9/17!
I am dis satisfied with this issue, and hope pall mall makes it right and starts checking before they send old tobacco out and lose a lot of customers.
Justin isom
[protected]

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
J
11:12 pm EDT

Pall Mall Cigarettes my cigarettes

The butts of my cigarettes were hollow. I have purchased this brand of cigarettes for many years and never had this problem. I have purchased this exact brand of cigarettes from this shell gas station for several years now. I have never experienced this before in my life. I am wondering why this has happened because this has never happened to me before.

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
E
6:55 pm EDT

Pall Mall Cigarettes paying full price for nothing.

I went down to my local dairy to buy a packet if pall mall smokes. 20. Red.
I open my packet to find and smoke with no filter. At the time it was funny. But sad cause its one less cigarette. Then I pull out a filter not attached to any smoke. So that's two less smokes?
What the hell. If I spend my hard earn money on a 20 pack. I think I should get 20 not 18.

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
M
11:19 pm EDT

Pall Mall Cigarettes small pall mall xl

I've been smoking Pall Mall for many years now and the past couple of packs that I bought literally, the tobacco is not even filled to the top! There is literally about a centimeter of tobacco missing from every single cigarette. So you're using XL cigarette filters but putting the "regular" tobacco amount!
It's really getting frustrated and if I don't hear back from someone in regards to this issue.. unfortunately this is going to be the last pack of cigarettes from Pall Mall
I'm spending my money and I'm not even getting what I'm paying for and it's really quite frustrating.

Signed, Really disappointed long time Customer.

Mish

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
K
11:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes pall mall red

To whom it may concern,
My husband and I started smoking player filter our friend Introduced us to pall mall red and really love it. The other day we bought 2 packs of cigarettes and they were so light it was like smoking air.. we tried to continue smoking them but just ended up giving up because they weren't giving us any satisfaction. We ended up just buying a couple more packs. Tharp sat onto the fridge for about a week then I kind of felt upset because cigarettes cost about 18.00 a pack times that by 2 and it's almost 40.00. I just wanted to write this letter to let your know out experience. We have never had any problems like this before. I'm not sure if anyone will even read this but if u did thank u for taking the time to read it. I was just wondering if someone could call us and to explain why our cigarettes would be so light seemed like there wasn't even any nicotine in the cigarette.. Thanks krista and David workman [protected]

Read full review of Pall Mall Cigarettes
Hide full review

Pall Mall Cigarettes In-depth Review

Product Range and Quality:

Pall Mall Cigarettes offers a wide variety of cigarette options to cater to different preferences. From full-flavored to menthol, they have a range of choices for smokers. The quality of tobacco used in Pall Mall Cigarettes is commendable, ensuring a satisfying smoking experience.

Pricing and Affordability:

Pall Mall Cigarettes offer competitive prices for their cigarette packs. Compared to their competitors, their prices are reasonable, making them an affordable option for smokers.

Brand Reputation:

Pall Mall Cigarettes has a rich history and legacy in the tobacco industry. The brand is well-known and has gained a positive perception among consumers over the years.

Packaging and Design:

The packaging of Pall Mall Cigarettes is aesthetically pleasing and visually appealing. It reflects the brand's image and provides necessary information about the product.

Smoking Experience:

Pall Mall Cigarettes offer a distinct flavor and taste that many smokers enjoy. The cigarettes are known for their smoothness and provide an overall satisfying smoking experience.

Health Considerations:

Pall Mall Cigarettes disclose the nicotine and tar levels on their packaging, allowing smokers to make informed choices. The packaging also includes health warnings and information to raise awareness about the potential risks of smoking.

Availability and Accessibility:

Pall Mall Cigarettes are widely available through various distribution channels, ensuring accessibility for smokers. They can be found in different regions and countries, making them easily accessible to a global audience.

Customer Service:

Pall Mall Cigarettes' customer support is responsive and helpful. They address complaints or issues promptly, ensuring customer satisfaction.

Social Responsibility:

Pall Mall Cigarettes takes initiatives towards sustainability, contributing to the community and environment. They prioritize responsible practices in their operations.

Legal Compliance:

Pall Mall Cigarettes adhere to local and international tobacco regulations. They comply with age restrictions and marketing guidelines, ensuring responsible marketing practices.

Customer Reviews and Feedback:

Customers generally express satisfaction with Pall Mall Cigarettes. Their feedback highlights the quality and flavor of the cigarettes. However, there may be some negative feedback as well, as preferences vary among individuals.

Innovation and New Products:

Pall Mall Cigarettes continuously introduces new cigarette variants and innovations to meet changing consumer preferences. They strive to stay relevant in the market.

Marketing and Advertising:

Pall Mall Cigarettes' marketing campaigns are effective and impactful. They ensure ethical considerations in their advertising practices, promoting responsible smoking habits.

Industry Comparisons:

When compared to other leading cigarette brands, Pall Mall Cigarettes have their differentiating factors and unique selling points. Smokers appreciate the distinct qualities of Pall Mall Cigarettes.

Online Presence and User Experience:

The Pall Mall Cigarettes website is user-friendly, providing a seamless browsing experience. They offer online purchasing options and additional resources for smokers.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Pall Mall Cigarettes customer service

Phone number

1-866-756-9287

Website

www.pallmallusa.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Pall Mall Cigarettes?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Pall Mall Cigarettes Customer Service. Initial Pall Mall Cigarettes complaints should be directed to their team directly. You can find contact details for Pall Mall Cigarettes above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Pall Mall Cigarettes. Discuss the issues you have had with Pall Mall Cigarettes and work with their customer service team to find a resolution.