SUBMIT A COMPLAINT

Pakistan International Airline / service?

83 Radstock Road, Reading,RG1 3PR, Reading, England, Berkshire, United Kingdom Review updated:
Contact information:
Phone: 07879451158

Dear Sir/Madam. All of my family settled here in the UK and my parents travelled from Islamabad to Heathrow via flight PK785 on 29-03-14 which landed 13:45 at Heathrow Terminal 3. My old mother is heart patient and also needs wheel chair because she is unable to walk, but she couldn't come out till 17:00 hrs due to non availability of enough wheel chairs and no body helped them to get out from there. she was stressed and had high blood pressure after having stressful wait after long flight. This is really a shame for such a International Airline's service who can't provide wheel chairs to their customers and leave them unattended for many hours, So I would say 'Great people travel with Great Airline but with third class service'. In this case obviously next time we'll think about more than once about Airline before we book our tickets.
it is therefore requested to the authorities, please take action against the responsible people and try to provide nice service to every one to make this Airline the best at all.


Thanks & regards,


Nasir Mehmood
[protected]@yahoo.com
[protected]

Nm
Mar 29, 2014
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Comments

  • Ma
      28th of May, 2014

    The Qatar Airline not Listening Our Complain.Do Justice With us.Cause
    Of Qatar Airline Our 8 Immigrant US Visa Expired Qatar Airline Tell us
    Lie..i wrote Hole Detail Please Read It Please.They Do not Solve Our
    Complain.We Want Justice.We Want Our Our Loss. Qatar Airline Always
    Change There Word We Have Prove That They Do Proud With us.

    [1. 1MASOOD KHALID MR 2 .1SALEEMA/BIBI MRS 3. 1KHAN/ AKRAM MR 4
    .1KHAN/ IMRANR 5. 1KHAN MIRVES MR 6. 1BIBI/ NASREEN MSTR*C06 7. 1BIBI/
    FAZILA MS 8. 1KHAN/ AIMAL
    1 QR 605N 02APR 3 KHI DOH*RR6 0510 0545 / DCQR*2X4YJN /E
    2 QR 701N 02APR 3 DOH JFK*RR6 0815 1500 /DCQR*2X4YJN /E


    For Them. I Forward In This Email Send 3 Email To You. Qatar Airline
    To Me. And My Email To Qatar Airline. And US Embassy To Me Email

    (Qatar Airline Email To Me)

    QR Ref:G006521764


    Dear Mr. Masood,

    Thank you for your feedback which you recently submitted via our
    website and which was relating to your recent experience with us.

    Based on the investigation reports, it appears that Immigration
    officials could not allow you to travel to the United States and you
    were referred to contact the US embassy for assistance.

    Whilst we appreciate the inconvenience you have experienced, we seek
    your understanding that we are bound to abide by the strict
    internationally accepted immigration requirements of every country,
    and that our staff members were only carrying out their duties.

    Please allow us to share that as per our Conditions of Carriage, Qatar
    Airways cannot be held liable for immigration regulations; hence it
    would be beyond our scope of responsibilities to make an offer in
    respect of this as passengers are solely responsible for complying
    with all laws, regulations, orders, demands and travel requirements of
    countries to be flown.

    Thank you for this opportunity to clarify the matter.


    Respectfully yours,

    Ahmed Radhi
    Customer Care

    (My Email To Qatar Airline)
    From: masood khalid [mailto:[link removed]]
    Sent: Saturday, May 03, 2014 4:05 PM
    To: Doha Airport
    Subject: Inform Us That What Are Doing Whith Our Complain.


    which day me and my family going to America cause of Qatar Airline
    Our visa expired.We want that which day we go for travel for America
    02.04.2014. We book ticket for our all family member Qatar Airlines.
    the which day we book ticket 26.03.2014 in Qatar airlines. In date of
    02.04.2014 We all are going to America the flight 605 KHI TO DOHA
    DOHA TO JFK NEWYORK. When we go for boding card. The supervisor of
    Qatar airlines tell us that the Embassy of america in Islamabad send
    us an email the Qatar airline security branch that the Qatar airlines
    stop us for travel for america. Only on my son Imran khan allowed to
    go america. they do not write the name of imran in email. after that
    he call to some lady and after call he tell us that my son imran also
    not allowed for travel. morning 03.04.2014 we contact to us embassy in
    Islamabad they tell us that they do not send any email to Qatar
    airlines security branch. Qatar Bording Member told us lie. We
    want Our Loss. our visas expire last date is 05.04.2014 cause of Qatar
    Airline our immigrant visas expire.


    ( US Embassy Email To Me)


    Prefix: Mr
    Surname: Masood
    Given_Name: Khalid
    You_are: The Petitioner
    Phone_Number: 0812663183
    Cell_Phone_Number: 03218003063
    E-mail_address: masood.[protected]@gmail.com
    Topic: WHAT IS THE STATUS OF MY CASE?
    From: Islamabad, No Reply
    Date: Fri, Apr 25, 2014 at 6:55 PM
    Subject: FW: Immigrant Visa Inquiries


    Dear Mr. Masood,
    We are very sorry to hear about your trouble with the airlines. We
    have no indication of why you were denied boarding. But we can see
    that your visas expired on April 5th.

    Sincerely,
    Immigrant Visa Unit
    U.S. Embassy Islamabad
    My Contact Number Of Pakistan +923018003063

    0 Votes

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