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pageplus / Extreme & threatening customer service

1 North Charleston, SC, United States Review updated:

AROUND 4PM ON FRIDAY FEB.12, 2010 I WENT TO ONE STOP COMMUNICATIONS LOCATED AT 5626 RIVERS AVE. NORTH CHARLESTON, S.C.29406, GAS LIGHT SQUARE. I WAS PAYING MY TELEPHONE BILL AND TWO MEMBERS OF THE STAFF ( A MALE & FEMALE ) APPEARED TO BE HAVING A DISCUSSION ABOUT A SANDWICH. THE GENTLEMAN ASKED THE FEMALE WHO LATER IDENTIFIED HERSELF AS SHERYL DENISE NELSON TO STOP EATING ON HIS SANDWICH. HE STOPPED SERVING ME TO GO TO THE COUNTER WHERE HIS SANDWICH WAS AND TOLD MS. NELSON THAT HE WAS NOT JOKING. HE CAME BACK TO ME AND WENT ON TO EXPLAIN THAT HE OFFERED TO GET HER SOMETHING TO EAT AND SHE TOLD HIM SHE DIDN'T WANT ANYTHING. I LAUGHED ABOUT THE MATTER AND SAID ' THAT MAN DOESN'T WANT TO SHARE THAT SANDWICH'.
MS. NELSON THEN SLAMMED HER HANDS ON HER DESK AND YELLED " THATS THE PROBLEM WITH WOMEN, WE DON'T STICK TOGETHER.
MEN WILL STICK BEHIND EACH OTHER, RIGHT OR WRONG BUT WOMEN WON'T STICK TOGETHER FOR ###. I'M GOING TO WRITE ME A BOOK ABOUT THIS ### ! ' I REPLIED THAT I SUPPORT WOMEN BUT IF YOU'RE WRONG, IT DOESN'T MATTER TO ME RATHER YOU ARE A MALE OR FEMALE.
MS . NELSON THEN WENT ON TO TELL ME THAT SHE HAD A FANCY CAR IN THE PARKING LOT AND THAT SHE HAD TEETH IN HER MOUTH AND I DIDN'T. SHE ALSO SAID 'DO YOU HAVE A MAN ?' I'LL BET YOU DON'T. WITH YOUR NO TEETH BAD LOOKING ###.'
i WAS BESIDE MYSELF IN TOTAL HUMILIATION. i LOOKED AROUND AND OTHER CUSTOMERS WERE IN THE STORE.THERE WERE AT LEAST 5 PEOPLE. I ASKED MS. NELSON HOW DID THE CONVERSATION ESCALATED TO THAT EXTREME. SHE BECAME VERY BELIGERANT AND YELLED MORE AND TOLD ME IT WAS HER BUSINESS AND SHE HAD A RIGHT TO TALK TO ME IN ANY MANNER SHE WANTED TOO AND STATED " YOU GET THE HELL OUT OF MY BUSINESS" I SAID NOT UNTIL I FIND OUT WHO YOU REPORT TO . SHE SAID ' I'M THE GOD DAMM OWNER SO YOU REPORT TO ME. NOW GET YOUR NO TEETH, BAD DRESSING SELF FROM OUT OF MY STORE, CUZ IF YOU HAD SOMETHING YOU WOULDN'T BE HERE. YOU WOULD HAVE HAD A CONTRACT. ' AT THIS POINT i ASKED THE GENTLEMAN WHO RECIEVED MY PAYMENT WHERE COULD I REPORT THIS MATTER. HE SAID ' MADAM, I CAN'T GIVE YOU INFORMATION TO REPORT MY BUSINESS, I'M SORRY,
THIS CONVERSATION SHOULD NEVER HAVE WENT THIS FAR" WHILE I ASKED HIM IF THE BUSINESS WAS REGISTERED WITH THE CHAMBER OF COMMERCE, MS . NELSON SAID ' I'M CALLING 911 ' .
I ASKED THE CUSTOMERS IF I COULD GET ANYONE NUMBER AS A WITNESS TO THE EVENT . A YOUNG MALE & FEMALE WHO WERE IN THE STORE WHEN I ARRIVED SAID THEY DIDN'T WANT TO GET INVOLVED.
MS.NELSON THEN THREATENED ME AND STATED "I WILL KICK YOUR ### IF YOU DON'T LEAVE MY STORE"
AT THIS POINT I LEFT THE STORE AND MS. NELSON FOLLOWED ME OUT OF THE STORE WITH CONTINUED THREATS OF BODILY HARM, AS I WAS WRITING DOWN THE BUSINESS ADDRESS. THE YOUNG LADY WHO WAS IN THE STORE WHEN I ARRIVED CAME OUTSIDE AND PULLED MS.NELSON BACK INTO THE STORE.
I IMMEDIATELY LEFT AND FILED A REPORT AT THE POLICE DEPARTMENT WITH DUTY OFFICER WEATHERFORD. THE OFFICER CALLED MS.NELSON TO ADVISE HER OF MY COMPLAINT.
AS I LEFT THE BUILDING TO GO TO MY CAR MY PHONE RANG. IT WAS MS. NELSON CURSING AT ME AND MAKING FURTHER THREATS OF HARM TO ME AND TELLING ME I WAS IN HER STORE AND DID NOT HAVE THE RIGHT TO FILE A POLICE REPORT AGAINST HER AND THAT SHE WOULD FILE A COUNTER REPORT; i WENT BACK INTO THE BUILDING TO ADVISE THE DUTY OFFICER THAT MS.NELSON CALLED MY NUMBER WITH FURTHER THREATS.
OFFICER WEATHERFORD CALLED MS.NELSON AND ASKED HER WHY SHE CALLED MY PERSONAL CELL NUMBER AND ADVISED HER NOT TO CALL MY PERSONAL CELL NUMBER ANY MORE. I ASKED THE OFFICER TO PLEASE INCLUDE THAT CONVERSATION IN MY REPORT.
I WAS ASSIGNED A CASE NUMBER [protected].
IS THIS BUSINESS REGISTERED WITH THE CHAMBERS ? WHAT CAN I DO TO KEEP THIS FROM EVER HAPPENING AGAIN TO ANOTHER DISABLED, SENIOR CITIZEN ? OR TO ANOTHER CUSTOMER ?
Dr. melba myers-taylor

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Comments

  • De
      30th of Mar, 2011
    0 Votes

    I think it's important to keep in mind this is a dealer that happens to sell Page Plus, not Page Plus itself. I have had a good experience with Page Plus. I like the $44.95 unlimited plan. It's a pretty good deal for the money and the store I happen to go to is pretty good. You just have to find a good location. Sometimes Page Plus phone customer service is hit-or-miss, but what company isn't? I have found a good dealer and they always take care of me.

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